Rented a bike for 37 minutes. The stations where I was trying to go were full. Ended up costing…read moremore than an Uber for a 37 minute ride on a terrible bike. They really messed this service up.

Wow bad reviews but my experience was positive. I rented bikes in both downtown Boston and Salem…read more If you have experience with city bike rentals it can get annoying until you crack the method. Use the app to use the QR code. Also if you are like me you didn't know that you can use your camera to access the QR. ‍My bike was in descent condition. The kids were all over the city. Louisville horrible .....NYC so I have city bike rental experience. It appears this is owned/managed by Lyft

So far so good. Despite living in Cambridge and not having any stations the $60 introductory annual…read morerate and a free helmet tempted me into becoming an early adopter. I'm not a bike rider and my previous attempts at starting have not been pretty but these bikes were extremely easy for me to pick up and ride. The system works great. Occasionally you'll run into a bike that it won't let you take (probably because someone hit the broken bike button) but all you do is just try another and it will usually give it to you. Other people have complained about being timed out for 5 minutes after returning a bike. This does happen but only for the original bike you took out. My suggestion is to just grab a different bike. My only complaint is that some of the stations aren't marked accurately on the maps however Hubway was quick to fix the ones I pointed out to them so kudos to them for listening. Can't wait until they come to Cambridge either this fall or next spring.

I love the idea of a bicycle sharing program in Boston but I must admit that it has left room for…read moreimprovement. It's not cheap. You must pay to be a member ($85/year, $12/3days, $5/day), then you must pay for rides longer than 30 min. When you return a bike, you have to wait just under two minutes to check another out again (whether its the same bike or another bike), making it slightly inconvenient to station hop for 'free' rides. The fee scale increases sharply for rides over the 30 min mark - an hour costs $2, two hours is $20, and a full day is $100. For comparison, most bike shops rent bicycles for $30/day. For the price of a year membership you could buy a cheap bike at Target or a decent bike off Craigslist. If a Hubway bike is not returned in a day your credit card gets charged $1,000. Ive encountered a few people having difficulty buying a membership with a credit card, and one kiosk with a frozen screen. Priced as such, its clear that the system is designed for quick trips - commuting or running errands instead of recreation or sightseeing. Unfortunately, less stations were installed than planned (there are about 45 as of 8/13/11), and they are not well-placed. There are clusters of stations instead of an even spread across the city. The residential section of the Back Bay is completely left out, as is Beacon Hill, most of the North End, and a huge piece of the South End. I believe they were placed based on where they could find sponsors, not out of convenience. They have plans to expand into Cambridge and Somerville in the future. There's a cool app that tells you where the stations are, and how many bikes are available at each one (in real time, but I get a lot of 'server errors'). I have already run into docks completely out of bikes when I've needed one, and docks completely filled when I've needed to return one. In the latter case it can give you 15 extra minutes to find another, but its a big inconvenience. Hopefully they will be better at redistributing the bikes or place more stations. The bikes themselves are utilitarian, durable and very slow. Most noticeably there is no top tube, making getting on and off easy. They have an internal 3-speed rear hub controlled by a grip-shifter. The brakes, controlled by normal brake levers, are built into the hubs. The wide, hard, and slippery seat is easily raised or lowered, and cannot be completely pulled out of the frame. A generator in the front hub powers a built in white headlight and red taillights. Parts are secured to the frame with specialty bolts. There is a pseudo basket (no sides) in the front with a bungee - I'm not sure why it isn't a real basket. When a bicycle breaks you place it in a dock and press a repair button, which will prevent it from being checked out again. It would be nice if the bikes had an indicator for how long they have been checked out for, instead of having to racing an invisible clock to get to the next station in under 30 min. I think my biggest complaint is how low the bikes are geared, making it impossible to go fast on flat ground. I'm not about to count chainring teeth but at about 10mph in 3rd gear my pedals are spinning too quickly to keep up with. I'm sure this is a safety feature. Locking the bikes is actually a bit difficult; it takes a some skill to get the mechanism to properly engage the bike on the first try. A guy next to me heard the noise and walked away assuming his had locked. Luckily I noticed the tiny light flash red and re-locked it for him. I think there needs to be more of a warning when lock failed. I foresee a lot of good people getting charged 1k for a bike they thought they had returned. *Update, I have heard stories of people getting large charges after they had taken a sub-30 minute trip. At least the next guy who took it out didn't keep it! Always triple check to make sure it was returned properly, the locks are far from perfect. Within minutes of returning a bike to a station, I saw a teenager try to yank it out of the dock. He gave up pretty quickly. I'm sure drunk college kids, especially tool-wielding MechEs, will give the system a better test. Already I've encountered a few bikes with broken bells, out of true wheels, and one with a broken fender. I've also encountered two broken dock mechanisms. I hope these were lemons and the system wont fall apart this quickly. Helmets are required by the terms of the Hubway, and are sold for $8 at vendors across Boston (shown on the station map). Out of all the Hubway riders I've seen so far, I've seen one, only one, person wearing a helmets. It's also apparent that the police are not ticketing riders for violations - plenty of running red lights, sidewalk riding, and lack of signaling. This was expected. I really hope this program will expand next season. Until then, its very limited in its practicality. Please keep in mind that the program is still new; I'll try to keep this updated.

Regular blue bikes rider. Great idea to improve access, fitness, decrease traffic. However the…read moreactual service sucks. Bikes are decent but a large portion of bikes and docks are broken. These are often not reflected in the app or website. So you end up walking 10-15 minutes to a station and then can't use a bike or end up biking around trying to find a working dock at the end of your trip. For instance I just tried to get home from work. First station had two broken docks so couldn't get a bike out. Second station had four broken docks but fifth gave me a bike. Then went to three different stations to find a working dock to return (with many full stations where I couldn't even try.) If you report to customer service they may or may not respond within a week. (I walked by the same broken bike for over a week after reporting it. Simple flat tire and wasn't fixed.) Same for account issues. Took over a month to receive key with multiple calls, emails, lies ("oh we sent it out" "well now we sent it again") before finally receiving. If you are standing at a working dock with working bikes go for it. But don't count on this service for anything unless and until they learn to accommodate current volume.

First, this is such a GREAT idea! However, the user interface is BAD! You get a 24 hour pass. You…read morecan only keep the bike out for 30 minutes. Then you need to "park" the bike and what they don't tell you clearly is that you need a NEW code to unlock your bike. So I paid $8 for a 20 minute ride that put me far enough away that I needed an Uber to get back. They didn't answer the phones on the weekend and they didn't reply to my chat. Again, great, great idea - terrible user interface.

They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

This bike shop and family owner Steve and son Charlie are amazing - 4 fat tire beast bikes out the…read moredoor for 3 days stored them every night and charged them ready for pick up - THE ONLY WAY TO SEE BOSTON I PROMISE YOU WAS AN ABSOLUTE BLAST - Steve and Charlie thank you so much took care of entire family with class appreciate your kindness and TIRELESS efforts - CHEERS

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

Extremely accommodating and friendly staff. Interesting bikes. Would come back anytime.read more

From the owner: Boston Bike Rentals | Bicycle rentals & More…read more We started with the simple idea of bringing the best form of Group friendly biking from us to you. Boston Bike Rentals is a bike and cycle rental company serving Boston and the surrounding cities. We rent tandem, walking, and Single and Double seater Surrey cycles by the hour. & More: Picnic & a Bike Ride Bike rentals in Boston, Boston bicycle rental

My experience with Dynamic Bicycles was absolutely great. I purchased the Sidekick model. With my…read morenew job I quickly realized to keep my sanity I was going need to lessen some of my 2 + hours commute (each way) by not driving the entire way, and instead use the local train and bike the remainder to the office. When the shipment arrived I found the workmanship to be very good, a solid bike for sure...although a bit on the heavy side at around 30 lbs..... But it was well made for sure.... Sadly, there was some cosmetic damages that happened in the shipment, but the folks at Dynamic went beyond what I was expecting and rushed new parts to me and even offered to pay for any labor should I want to take it to a local bike repair shop and have them do the installs. As it turned out my job relocated me to our other facility right across from the train station. So all I have to do now is drive to where I get on the train and then walk across the street at the other end.... No need for the bike now.... Thankfully since this change took place within the 30-day allowable return period I was able to return the entire bike, replacement parts and all......The credit was handled within a few days after it arrived back to Dynamic...Patrick and his crew were GREAT to work with and were understanding and helpful with everything.... EXCELLENT customer service!!!

From the owner: Dynamic Bicycles provides bicycle fleets and bike sharing systems to residential and commercial…read moreproperty developers, corporate campuses, and university campuses. Our bike share system provides automated bike checkout and return using an App. Our electronic locking system secures the bikes to the racks, and riders use the App to unlock the bikes using their phone's Bluetooth. Bike share systems provide healthy, sustainable recreation and transportation.

They were incredibly accommodating when my snowblower failed during the last snowfall. not only did…read morethey pick it up, but they made sure it was ready for this blizzard- it was delivered back to me saturday afternoon, and is working well now. we are happy to support small local businesses and this one is a star!

Poor communication. I dropped my bike off needing a new set of wheels, tires, rotors, everything…read morebut the frame. The salesperson said it would be close to 400 and that I might consider buying a new bike instead. He said he would call once he had the quote and I could decide whether it was worth it to repair. I called 2.5 weeks later and the bike had been ready for 10 days, costing 419 before tax. I was expecting less than 400, and to have a conversation before the work was done. I was not told to look for an email, which was automatically sent when the bike was done. I expressed this to the next salesperson when I picked it up, and I was told that they wouldn't have called me and that they would have given me a quote at drop off. The bike is looking good, but I will not be returning due to this experience.

Listen up, Yelpers: (are you listening?)…read more This system is NOT perfect. However, it is really great for short neighborhood trips that would kill your schedule if you had to walk or make you kill yourself if you had to drive. But, WTF with no stations in Dorchester and yet 2 mere blocks apart in JP? That is WACK. Also, this is not a commuter option IMHO. Also BEWARE: 1) Not all stations have bikes all the time 2) Not all stations have parking slots all the time. To avoid over charges and irritation: GET THE APP BEFORE YOU USE THIS SYSTEM!!!!! oh, also: READ THE INSTRUCTIONS THOROUGHLY: 1) You WILL be charged for rides over 30 minutes in duration. It says this ALLLLLLLLL over the kiosk and on the bike. How the hell did you miss that? And- you need your own helmet to carry around.

Wonderful equipment Extremely friendly and helpful…read moreGreat guides I'd personally prefer more details of the stories and history and folklore. A tad less on real estate.

The owners of this place is extremely rude and has an attitude with everyone I've seen it with my…read moreown eyes I couldn't believe it and I had a big rental booked for 25 people and he wouldn't even give me a deal then come to find out the day I was supposed to pick up the bikes with everyone it was torrential Rain storm and it was going to be all day long so I spoke with them and they said that there is nothin that they could do to reimburse a rain check for another day he said nope all rentals and sales are final no matter what the weather is and I did not know that so we lost out on several thousands of dollars and they're not care to even show any kind of remorse that was my experience so if you're considering booking a trip with a bunch of people and renting bikes from his store please think twice overpriced and the very rude.