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    New Balance Hubway

    2.5 (80 reviews)

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    Page 1 of 2

    Ask the Community - New Balance Hubway

    Review Highlights - New Balance Hubway

    The current price structure is $6 for a day-tripper, $12 for a three-day run (oh hey, long weekend), $20 for a monthly pass and $85 for a full year.

    Mentioned in 2 reviews

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    Hubway - Explore Boston on two wheels

    Hubway

    1.7(13 reviews)
    0.7 miBack Bay

    The bikes are fun, but we had to go to five locations to find an empty bay to which we could return…read moreit. The app tells you which locations have empty bays, but not accurately. Frustrating!

    I've rented bikes all over the place, and this one has a lot of room for improvement…read more With Hubway, you pay for a daylong membership @ $6 for the day. Then, you get all the 30 minute or less rides you can handle. If you ride for longer than 30 min, you get charged up the wazoo, so be careful! I was disappointed that there wasn't an app for the bikes, like many other civic bike rental companies have. An app that shows you how long you have until your time runs out, where the next kiosk to return the bikes is at, and how many bikes are available would be nice. Since there's such a penalty for riding for more than 30 minutes, it'd be nice to know when you're getting close. I did a total of three rides. On each ride, each bike was messed up. Usually it was the derailleur for the gears, making it difficult to shift. On another bike, the brakes were stuck in the 'on' position, making it difficult to ride. They could use more maintenance on these bikes. But I still had fun, there are 3rd party apps that are unofficial Hubway apps that tell you where the next place to return the bike is. However, there needs to be a LOT more places to rent/return bikes before this becomes a reliable way to get around the city. Why aren't there more hubs in places where they need them?!

    Photos
    Hubway - Explore Boston on two wheels

    Explore Boston on two wheels

    Hubway - Faneuil Hall/Quincy Market is a great area to explore the history of the city as well as get some great food!

    Faneuil Hall/Quincy Market is a great area to explore the history of the city as well as get some great food!

    Hubway - Bike along the scenic Charles River, you'll get great views of the city as well as MIT!

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    Bike along the scenic Charles River, you'll get great views of the city as well as MIT!

    Hubway Bike Share - Bike Station at PO Square

    Hubway Bike Share

    1.5(26 reviews)
    0.3 miFinancial District

    Regular blue bikes rider. Great idea to improve access, fitness, decrease traffic. However the…read moreactual service sucks. Bikes are decent but a large portion of bikes and docks are broken. These are often not reflected in the app or website. So you end up walking 10-15 minutes to a station and then can't use a bike or end up biking around trying to find a working dock at the end of your trip. For instance I just tried to get home from work. First station had two broken docks so couldn't get a bike out. Second station had four broken docks but fifth gave me a bike. Then went to three different stations to find a working dock to return (with many full stations where I couldn't even try.) If you report to customer service they may or may not respond within a week. (I walked by the same broken bike for over a week after reporting it. Simple flat tire and wasn't fixed.) Same for account issues. Took over a month to receive key with multiple calls, emails, lies ("oh we sent it out" "well now we sent it again") before finally receiving. If you are standing at a working dock with working bikes go for it. But don't count on this service for anything unless and until they learn to accommodate current volume.

    First, this is such a GREAT idea! However, the user interface is BAD! You get a 24 hour pass. You…read morecan only keep the bike out for 30 minutes. Then you need to "park" the bike and what they don't tell you clearly is that you need a NEW code to unlock your bike. So I paid $8 for a 20 minute ride that put me far enough away that I needed an Uber to get back. They didn't answer the phones on the weekend and they didn't reply to my chat. Again, great, great idea - terrible user interface.

    Radical Adventures - Boston - E-Bike Store. Sales, Rentals and Repairs.

    Radical Adventures - Boston

    4.2(5 reviews)
    0.3 mi

    This bike shop and family owner Steve and son Charlie are amazing - 4 fat tire beast bikes out the…read moredoor for 3 days stored them every night and charged them ready for pick up - THE ONLY WAY TO SEE BOSTON I PROMISE YOU WAS AN ABSOLUTE BLAST - Steve and Charlie thank you so much took care of entire family with class appreciate your kindness and TIRELESS efforts - CHEERS

    Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

    Photos
    Radical Adventures - Boston - Radical Adventures, e-bike helmets and accessories.

    Radical Adventures, e-bike helmets and accessories.

    Radical Adventures - Boston - E-Bike and E-Scooter sales, rentals and repairs.  Faneuil Hall, Boston.

    E-Bike and E-Scooter sales, rentals and repairs. Faneuil Hall, Boston.

    Radical Adventures - Boston - Radical Adventures, Boston.  E-bikes.  Sales, Rentals and Repairs.

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    Radical Adventures, Boston. E-bikes. Sales, Rentals and Repairs.

    Dynamic Bicycles

    Dynamic Bicycles

    5.0(1 review)
    37.4 mi

    My experience with Dynamic Bicycles was absolutely great. I purchased the Sidekick model. With my…read morenew job I quickly realized to keep my sanity I was going need to lessen some of my 2 + hours commute (each way) by not driving the entire way, and instead use the local train and bike the remainder to the office. When the shipment arrived I found the workmanship to be very good, a solid bike for sure...although a bit on the heavy side at around 30 lbs..... But it was well made for sure.... Sadly, there was some cosmetic damages that happened in the shipment, but the folks at Dynamic went beyond what I was expecting and rushed new parts to me and even offered to pay for any labor should I want to take it to a local bike repair shop and have them do the installs. As it turned out my job relocated me to our other facility right across from the train station. So all I have to do now is drive to where I get on the train and then walk across the street at the other end.... No need for the bike now.... Thankfully since this change took place within the 30-day allowable return period I was able to return the entire bike, replacement parts and all......The credit was handled within a few days after it arrived back to Dynamic...Patrick and his crew were GREAT to work with and were understanding and helpful with everything.... EXCELLENT customer service!!!

    From the owner: Dynamic Bicycles provides bicycle fleets and bike sharing systems to residential and commercial…read moreproperty developers, corporate campuses, and university campuses. Our bike share system provides automated bike checkout and return using an App. Our electronic locking system secures the bikes to the racks, and riders use the App to unlock the bikes using their phone's Bluetooth. Bike share systems provide healthy, sustainable recreation and transportation.

    Photos
    Dynamic Bicycles

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    Farina's - Over 300 bikes on display and hundreds more in stock on the premises!

    Farina's

    4.0(105 reviews)
    6.5 mi
    $$

    They were incredibly accommodating when my snowblower failed during the last snowfall. not only did…read morethey pick it up, but they made sure it was ready for this blizzard- it was delivered back to me saturday afternoon, and is working well now. we are happy to support small local businesses and this one is a star!

    Poor communication. I dropped my bike off needing a new set of wheels, tires, rotors, everything…read morebut the frame. The salesperson said it would be close to 400 and that I might consider buying a new bike instead. He said he would call once he had the quote and I could decide whether it was worth it to repair. I called 2.5 weeks later and the bike had been ready for 10 days, costing 419 before tax. I was expecting less than 400, and to have a conversation before the work was done. I was not told to look for an email, which was automatically sent when the bike was done. I expressed this to the next salesperson when I picked it up, and I was told that they wouldn't have called me and that they would have given me a quote at drop off. The bike is looking good, but I will not be returning due to this experience.

    Photos
    Farina's - Family owned and operated for 48+ years.  Stop in and experience exceptional customer service and selection.

    Family owned and operated for 48+ years. Stop in and experience exceptional customer service and selection.

    Farina's - Incredible in-stock selection of bikes and power equipment.  Brands include Giant, Liv, Marin Cannondale, Aventon, Ariens, Honda and Stihl.

    Incredible in-stock selection of bikes and power equipment. Brands include Giant, Liv, Marin Cannondale, Aventon, Ariens, Honda and Stihl.

    Farina's - We stock electric bikes from Giant, Liv, Momentum, Cannondale and Aventon.

    See all

    We stock electric bikes from Giant, Liv, Momentum, Cannondale and Aventon.

    New Balance Hubway - bikesharing - Updated May 2026

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