This is your normal bus station where buses from all over New england and tri-state area come in…read moreand out of everyday. There is a newish part to this station which is nice but the rest is not. Not many food options here for snacks or meals for your bus ride. Also, not much seating options while you wait for your bus.

Recently SSBT has gone & expanded more on the property in terms of more gates so now…read moreGreyhound/Flixbus/Plymouth & Brockton has its own gates & Peter Pan/Concord Coach/Dartmouth/Boston Express has theirs (deeming Greyhound & few other ones don't interlink you must know) & this makes more passengers/buses set especially for the holidays & if another Government shutdown/airline ground happens again (if you get my drift).

New Yorker is rating. Union station is clean - everything…read moreis easy to find out. there're waiting areas as well as eating spots - macdonald, Dunkin', Starbucks, local MA coffee shop etc. a restroom is at the train station. (Inc toilet papers)

Yelp Review 2026 #208:…read more We took a train from South Stadium to "Boston" Stadium (Gillette Stadium) for the World Cup and back. The station was buzzing with people rushing to get to work and futbol fans trying to get to the stadium. Police were everywhere. World Cup volunteers and train station staff were very helpful and patient. We paid $85 for roundtrip train tickets from Boston to Foxborough. Normally, it's under $20. We booked the 9am train which is boarding group A. We started lining up to the side of South Station. They had free sunscreen, water, and bug repellent wipes for us. We didn't board until after 9:45am and it was chaotic. Some people were running towards the train instead of staying in an organized line - most of them were foreigners that don't believe in rules, manners and decorum which is beyond the station's control. The train was open seating. There are food stalls, shops, and pharmacy at South Station. The restrooms are not the cleanest as one would expect from a train station at a big city. We've also used this station to get to different parts of Boston before and after the World Cup. The trains were alright.

I can't really blame the customers on the bus line, particularly when a fellow Puertorrican gets on…read morethe phone, puts it on speaker and then literally starts "sexing" with his girlfriend and ragging on the Asian sitting around him. But they do need to keep reminding people to behave courteously. Please answer your phones. And if you are 40 minutes late and you know clients have connecting busses, MAKE SURE you keep them informed. Dirty and old busses. Weird. I was expecting more from bus travel. Still more convenient than driving or flying. But not if surrounded by rude people, delays and not as organized as it could be.

Very disappointing experience. Even though we arrived before departure and reached the bus while it…read morewas still parked, the driver refused to let us board. He was rude, showed no empathy despite us traveling with a 5-year-old child in the rain, and appeared to give away our reserved seats before departure. The customer service was unacceptable, causing unnecessary stress and inconvenience. I would not recommend this service based on this experience.

This is a big T transit hub and there is a garage connected to it I believe. There are multiple…read moreways to enter and exit and so it can be a bit confusing, especially for first timers here like myself.

This place is a complete shit hole disgustingly dirty the bathrooms you can't even use because they…read moreare so gross. The parking lot is a mess. It's always under construction. It doesn't feel very safe. Honestly, where does the tax dollars go? This place is horrendous.!!!!!

I was in Boston, planning to check out of my hotel in the morning, and stressing about a full day…read moreof sight-seeing ahead of me with no place to store my luggage. Keeping it at the hotel would have been majorly inconvenient. The hotel was quite a hike away from the train station I would be departing from. A few google searches revealed that there was a place I could store my luggage just adjacent to the train station -- score! You actually have to go to the bus terminal to find Greyhound Package Express. From the street level, go up to the 2nd or 3rd floor. Walk towards the round atrium and turn left -- an elevator should be on your left that will go up to the 5th floor. Take this elevator (or -- if you want some exercise -- take the stairs just next to the elevator) up to the 5th floor. You'll exit just at Greyhound Package Express. For only $5 a bag, you can stash your luggage here between checking out of your hotel and exploring all that Boston has to offer. My sight-seeing was far from over on my day of departure, so the $5 was chump change in comparison to lugging my suitcase around or figuring out what to do with it at the hotel. Be forewarned that it's a cash-only business, but there is an ATM in the lobby that you can use. It only dispenses $20 bills, so buy yourself a snack in the adjacent convenience mart to break the bill and make your life easier. Pay when you drop your bags off. Just like a coat check, you'll receive a tag, and so will your luggage. Keep your tag safe, as you'll need it to retrieve your luggage at the end of the day. All said and done, this is a handy well-kept secret in Boston, but one that I'm happy to share after the great experience I had!

I had 6 boxes shipped from Boston to Oakland, and had an excellent experience with Greyhound…read morePackage Express service. Per another reviewer, I opted for large plastic totes from target ( about $5 each) instead of cardboard boxes that can be easier to puncture, smashed, or wet and damaged. I did not fill the boxes to more than 30ish pounds and used almost 3 roles of duct tape to secure the totes. I wasnt leaving anything to chance! After I paid for shipping through busfreighter, I attached the gpx labels clearly on the totes and just dropped them off at the greyhound station in Boston. The tracking was available and I checked every few days to see where my totes were, but it really wasn't necessary since after 7 days, I got a call from the Oakland Greyhound Station that my totes had arrived and were ready for pickup. The totes were in good condition with little if any damage. Amazing! This service was cheap, convenient, and friendly! If you are looking to ship things that aren't time sensitive and breakable, Greyhound is the way to go!

Harvard Square MBTA station couldn't be more convenient located! It drops you right in the middle…read moreof Harvard Square! It's clean, has helpful signs, very easy to navigate! You won't get lost, I promise! It is on the red line. Plan accordingly!

So we were in Boston and of course they're working on the red line, so we had to take the bus up to…read moreHarvard. Getting there was a saga, every person you spoke to at MBTA told you a different place to catch the bus. We ended up walking 16 blocks. We finally get to Harvard and we're randomly let off where I've added pics across from the TD bank but there's nothing clearly labeled which buses to take or not. On our way back we had to ask multiple bus drivers which bus ours should be to get back into the center of Boston. Bit of a nightmare, really. Clearer signage is a definite must, esp on days when it's raining, which it was.

Boston's Silver Line (SL4 and SL5) jaunts down Washington Street from downtown and the first stop…read moresouth of I-90 is here at East Berkeley Street. There are stops on both sides of Washington. East Berkeley is better than many of the Silver Line stations with a proper bus stop that has overhead cover from the elements and there is some seating. A visual board will let you know how long to wait until the next bus arrives. Surface level, there is no ticket machine here. You will need to board the bus at the front.

Best way to connect to public transportation to and from Logan Airport. It is free. Sometimes a tad…read moreconfusing with their numbers and directions if it's your first time in town, i had papers with me, but with luggage and all I always ask the driver to make sure I head to the right direction, it's the right bus. We used it to connect to the Blue Line to and from Government center. If you don't have a ton of luggage, this is the best way to get to and from the airport!

We had one free day in Boston before our organized tour of the New England fall foliage tour was to…read morebegin. What did we want to see in the short time. The five of us were all in agreement we wanted lobster rolls for lunch at Seaport. As for sightseeing we decided to head down to Faneuil Hall and walk part of the Freedom Trail. From the Embassy Suites by Hilton at Boston Logan airport it was less than 10 minutes to Airport station. We cut through the park and headed to the station on foot. Standing at the ticket machine we were trying to decide how many rides we wanted to buy. Fortunately there was a MBTA agent on hand. He suggested we buy a one day unlimited Charlie card for $11.00. We each purchased one. Then we took the blue line to get to Faneuil Hall. Later we also took the SL3 to get to Seaport from Airport station. The Charlie Card was perfect. And every driver we encountered was friendly and very helpful.

I am very unhappy the bus is dirty, seats are torn. And there are no phone outlets. Who wants to…read moreride that long without charging their phones. I'm pretty sure I wouldn't use this service again. Also the driver was telling everyone to put their own bags in the under bus storage. I am disabled and I cannot lift the bag. Not even a cup holder for your drink. It cost me 50 dollars for the bus. Unacceptable!! I will be asking for a refund and am taking the train back home.

Took my money with no refund…read more Chinese bus driver who doesn't speak English refused to allow me to board his bus which is the only bus that stops at Cambridge MA Alewife stop at 2:15pm on Friday March 20, 2026. He said my ticket was for the wrong bus. He was wrong. I called customer support and they said I can't get a refund bc other passengers were able to get on the bus! Wtf!

I used Coach run to get from NYC to DC. This was my first time so finding the pickup point took a…read morelittle longer than expected but no complaints! Solid ride for the price. They changed the drop point a couple of days before departure but they emailed and called to make sure I got the proper info which I appreciated. The cabin was a bit cold. The driver was safe!

Booked CoachRun for a NY to Boston trip, scheduled arrival 9:50pm. The coach overheated on the…read morehighway and eventually broke down completely. 48 of us were stranded on the shoulder for a long stretch before police showed up and moved us to a rest area for safety, since CoachRun never sent anyone to manage the situation on site. Once at the rest area, we were told a replacement coach would take six hours to arrive, then another two hours to finish the trip. Do the math and some passengers were looking at arriving home around 5am, nearly seven hours late. I ended up calling my partner to drive an hour and a half each way to come get me, and we didn't get home until 1am. I contacted CoachRun the next day. Their only offer was a refund of my ticket. No acknowledgment of the stranded-on-a-highway part, no compensation for the delay, nothing for the 48 people who were left without a real plan for hours. A refund covers the ticket I didn't get full value from. It doesn't cover being stuck on a highway shoulder at night or making other people rearrange their evening to bail you out. Mechanical breakdowns happen, I get that. What's not okay is having no real contingency plan and treating a multi-hour stranding like a routine refund request. If you're considering CoachRun, just know what "on-time arrival" actually means to them if something goes wrong.