Made a reservation for 3 at 7:45 pm today. Upon walking in I just had a feeling this was not gonna be a good night. Despite a restaurant that was 20-30% full the hostess was rushing around, unfriendly, and generally looked pressed. We waited about 5-10 minutes for our table and she brought us there, put the menus down and walked off. Okay whatever.
Our server comes over pretty fast and asks for drinks. No hi, welcome, I'm so and so, have you been here before. They have a pretty extensive drink menu (front and back of a menu) so I said I needed a few minutes. Didn't not seem to thrill her. She comes back and my friends give their order and I'm still debating- she looks more annoyed and walks off. When she drops their sake I order the dirty martini from their cocktail list, and we get the crab rangoons. She brings my martini and I order the crispy rice and two rolls, my friend gets a roll, but the third friend says I'm not ordering anything and she just looks at her and goes "oh okay liquid diet". Not in a fun, jokey way like we had camaraderie, which we don't because you have treated us like we were the biggest annoyance since we sat down. Crispy rice comes. And then.....the waiting begins. I took a photo of my crispy rice at 8:12 pm. I then took the photo of my rolls at....8:44 pm. It took 32 minutes for three rolls from the traditional roll menu, not anything crazy, to come out. In that time of 33 minutes we had: no updates on food, no check in, and all our drinks sat empty and we were never asked if we wanted more. I finally flagged her down and she goes "do you need something?". Ummmmm yes actually. I said just wondering about rolls? And she snaps, they're coming! Funnily enough, within 45 seconds of me asking, she comes walking out with our food. She drops it and leaves. Never asked us again if we ever wanted more drinks, how the food was, dessert- nothing. When she took our empty plates we asked for the check, paid and left and she just stared at us like we were the worst table of her career the entire time she ran our cards. I was a server for five years. I was never rude or snappy. Her behavior was unacceptable and for no reason. My friends? Also my co workers. Our dinner was being expensed. We could have dropped $200 or more if she was just nice. I'll never understand what we did to annoy her so badly.
On top of it- I found the food mid as hell. Everything is imitation crab, the crispy rice was mostly rice, 4 slivers for $14, and my rolls looked like grocery store rolls with tiny slivers of fish in them that so couldn't even taste (and I ordered simple rolls like yellowtail). My martini was served so dirty it was green and had been shaken so much it was covered in ice crystals (which melt and dilute the drink, although I was grateful in this case bc it took a slight edge off all the salt). When I leave paying $60 for just myself for three things- I expect them taste well and be made with quality
Overall, never coming back when there are so many other places to try. Leila, thanks for making us feel unwelcome and like we were a nuisance for the entire night! read more