I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

I highly recommend Darrell for any HVAC needs. He recently inspected my system and provided…read moreoutstanding service. Darrell is incredibly knowledgeable and took the time to explain everything in simple terms.

Two appointments scheduled and twice Barstow cancelled at the last minute. I had to take leave for…read morethese appointments. That qualifies as horrible customer service.

After a lot of searching I finally found a company that I trust to help me take care of my house…read more We bought our 1st home in 2018 and/or sad to discover there was mold in the wall next to the furnace. We have an infant son so this was a major problem and I got a lot of estimates from different companies about what to do with the problem and how to fix it. When Wayne came out he was one of the few techs that actually listen to all of my thoughts on the future projects in the houseAnd what we will need. He crawled into our very tiny very hot little attic and did the measurements to make sure everything would be right before he made his recommendations. We Up with a plan on how to revamp the H vac in the house in when they they could start the project. They did a great job and our home is cool in the summer and warm in the Winter. I will always recommend this company to anyone who asks.

We highly recommend Bryan & his crew from Ambient…read more We have an old historic home that had expensive oil heat but didn't have A/C. We looked for bids from 4 different HVAC companies to install a system or systems to reduce our energy costs in the winter and give the house A/C in the summer. The bid from Ambient was on par with everyone else but we liked our interaction with Bryan and wanted to support a smaller, local company that would hopefully be responsive to any issues or problems that arose. We are glad we went with them. The guys at Ambient installed 2 full mini-split systems (2 exterior units and 8 interior units) in our old home. It was a lot of work for the install and a lot of work getting them setup correctly. Bryan and his guys were timely & responsive through the whole process. Even when a late phone call from me would probably go to voicemail with any other company, Bryan still answered and was quick to fix our issue. We have already recommend Ambient to other friends who have needed work done. We will continue to recommend them to others too.

***AVOID AT ALL COSTS***…read more We contacted K&B as an extension of our home warranty plan (American Home Shield-- whole other issue but TLDR; stay away from them too) due to an issue with our HVAC systems. The technician who came out was prompt and professional; however the follow-up after was nothing short of a nightmare. We were told a part needed to be ordered to correct the issue and trying to contact this company in any shape/form/fashion was not only unequivocal but a circuitous process between the home warranty company and K&B directly (who we were instructed to follow up with from home warranty). We called the number listed on the website only to receive the message that the mailbox was full. We were redirected to a dispatcher who only offered the explanation for no repeated calls back after 2-3 days that she was "only the dispatcher." After one week of no AC in 90+ degree weather, I went through the home warranty system yet AGAIN to schedule a follow-up. The day of, I received a call from the same technician to be told that he wasn't even certain the part had been ordered and had no idea why the follow-up was scheduled. I texted the number the dispatcher provided (and yes, she said to text if he did not answer) multiple times in very polite manners pleading for communication and received absolutely NOTHING. This company is not only unreliable but unprofessional to the point of being nothing short of Casper the (unfriendly) ghost--basically no way to effectively communicate, and they were unbothered by any urgency in the matter despite it being the dead of heat in the middle of August. Do not use-- I repeat: DO NOT EVEN GIVE THEM THE PLEASURE OF SUBTRACTING MINUTES FROM THEIR BOOST MOBILE PHONE PLAN!!!

Ryan came to my home for services today. My A/C went out last week and I was so anxious about the…read morecost to replace this unit. To my relief, the previous company who provided maintenance did not tighten a bolt which loosened the unit making it inoperable. Ryan restored the unit back to operation. He is professional and clearly a smart and seasoned technician. I was so grateful for his quick analysis and visit.

Want to find an honest fair HVAC company? Stop looking and just use Sweet Spot. Robb is awesome,…read morefriendly, knows his stuff and is fair. When I had my service contract and they would come out, it was never "Oh look I found something wrong". It was usually "Everything looks great, see you in 6 months". When something was wrong, they explained it and gave me a fair price to fix it.

liszen!!! It was so hot in this house I bout melted off my eyeball weave (fake lashes)! This HVAC…read moresystem has always been grouchy (it's 30 yrs old) but it got downright disrespectful lately! Picture it...the heatwave of 2018 The warranty company I use said the earliest they could get folks to me was FIVE days after I submitted my request. Whet?!?!? Did I mention my lashes?? And the cat, Louboutin del Moscato, and my mini pig, Leroy Spartacus, aint happy neither! No. Not in the middle of a heatwave. Found SSHS on yelp and they were able to arrive same day at a better rate. My 30 year old HVAC system needed refrigerant. 20 minutes later the house started to feel noticeably cooler. I will invite them out to check on the system in the fall. Quick to respond, stayed true to their quote, diagnosed the issue immediately and were very informative and friendly. But my warranty company fittinuh get these words! Well, as soon as I reattach my eyelashes and relax in this here air thanks to SSHS

The HVAC installation itself was done well, and I was satisfied with the work performed by the…read moreinstallation technician. My concern is with how the required county inspection was handled by the owner. I was charged an additional $500 for the inspection, even though the county's actual permit and inspection fees are less than half that amount. The explanation was that the additional charge covered scheduling the inspection and having someone present, which I was willing to accept. However, the person they sent arrived late, was not the installer, and did not appear familiar with the installation. When the inspector asked questions, he was unable to provide useful answers. Considering the amount charged, I expected someone knowledgeable about the job to attend and properly represent the company. I raised these concerns directly with the owner, but instead of acknowledging the poor handling of the inspection or taking responsibility for the situation, he avoided addressing the issue. Because the inspection charge and arrangements came directly from the owner, the experience left me feeling that the additional cost was not handled transparently or professionally. These are the types of business practices that prevent me from becoming a repeat customer, despite the installation itself being completed well. I recommend that anyone hiring this company confirm in writing whether permits and inspections are included in the original quote, the exact amount of any additional charges, and who will attend the inspection.

I just had a couple of experiences with Rocky HVAC. I service call and a full hvac replacement…read more Service requested: The service had a technician (Jose) that actually would troubleshoot the system before making recommendations. Other hvac technicians will tell you to just replace the system without checking anything. Quality of service: Well, this technician gave me options to get me going. In fact, he gave me 3 options and it was MY decision on what we should do. When I made the decision to replace the fully hvac (not from any pressure from the technician), he was able to fix it so that I had heat until they came back to replace it. They saved me time and money, which is value to me! Value delivered: Other hvac companies are rude and have sneaky sales tactics. Not Rocky hvac. The crew that came to install it were all professional and polite. After 5 decades of using other hvac companies, I finally found a keeper.

Turned to Love's Heating and Air Conditioning on the recommendation of a friend and neighbor…read morebecause I wanted to replace my furnace and air conditioner with a heat pump, along with my hot water heater. I received excellent service from Love's. They were efficient, courteous, professional, did an excellent job and responded to all of my questions. Highly recommend!

Kudos to Loves Heating & Air!!!…read more Our geothermal (Water Furnace) stopped cooling over the weekend. Of course, there was an extreme heat advisory that day and we had out of town guests. Love's had a tech working in the area on Monday til 5 o'clock. They scheduled him to check our HVAC after he finished. Their tech arrived at 6:00pm!!! He was ready to work. The tech (Steven Rinkus - 12 years experience) quickly diagnosed the problem. It was a capacitor failure. He had the part on the truck! 30 minutes later we had air. Love's installed our HVAC 15 years ago and it's worked flawlessly. Being able to rely on experienced techs to fix problems is invaluable. Thank you John Love and Steven Rinkus.

James was great. He was very thorough, checked in with me, and explained everything clearly. I was…read morein between meetings, and the whole process went very smoothly. James told me the price before making any repairs, which I really appreciated. Overall, I was very pleased with the service.

Very happy with these guys. I had an HVAC issue which another company quoted my $5700 to fix…read more Clarksville Heating quoted me only $2900 over the phone, but wanted to come over for a visual inspection first. When the technician got here, he said the previous company misdiagnosed the issue, and all I needed was a new capacitor. He fixed it for a total of $335 and it works perfectly now. Very capable and honest people, they are now my go to for HVAC issues in the future.