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    Blue Oasis Pools

    3.0 (2 reviews)

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    1 year ago

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    Texas Native Aquatics - Here is my pool after Ryan and his guys came oit to fix it.

    Texas Native Aquatics

    (27 reviews)

    Amazing customer service, very responsive and friendly. I would highly recommend…read more When I thought there was an issue with the service he came out , no questions asked and made sure everything was working properly. Everything turned out okay but the fact that he took the time made me feel better.

    I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

    Pony Express Pool Services

    Pony Express Pool Services

    (5 reviews)

    Very bad customer customer service. Doesn't return your calls. They don't train their employees…read morevery well and say they clean baskets and don't. Don't waste your money with this company.

    My pool pump motor died on Black Friday of Thanksgiving weekend. Ugh!!…read moreI immediately called who I had used before, which was Mid Cities Pools who claimed to be open. But never heard back. I'm actually glad I found Pony Express instead. I liked working with Zach the owner. He is easy going and polite and did use his mask when I was around too. I asked for an estimate ahead of time and he had no issues giving one. That made selecting his business over others very easy. He also will let you pay via credit cards or cash/check. Again very easy to work with over others. When Mid Cities Pools never called back on Friday or Saturday, I started worrying about the freeze warnings I heard about coming on Sunday. The one thing I did learn is no one could actually replace the motor on a Sunday, or at least none that would work in the Mid-Cities area. Because of the freeze warning, Zach offered to at least come out and bleed the lines in case of freezing. I felt that was such a cut above others. I ended up not having him do that, but I can tell you that after finding out how few pool repair companies work on a Sunday in a major cities like the DFW area, I was shocked I couldn't pay anyone extra even to do the work. So pray you don't have pool motor issues with a freeze coming on the weekend. I would have given Zach 5 stars if he could have replaced the motor on Sunday. But I would give 4 1/2 if I could. I'm not sure how with Yelp. In the end I found the Pony Express's pricing and the length of time it took for Zach to complete everything to be right on point with what Home advisors and Angie list said it would take. Bottomline around 3 hours of labor(include drive time) with the pump motor ran $535 w/tax. Again, that was at the reasonable rate listed by Home Advisor and Angies List. I had one company price me $1200 and not even for getting it in an emergency on Sunday either. That would just be the price. So as you can see I really looked into finding someone to do the work and for the going rate. Zach was that person. I even plan on having him come back to fix another issue I was starting to have with my automatic chlorination system. He was able to look at it and give me 2 options for fixing it. My pool was installed in 2000 and this is the original system. The motor was more than 10 years old so I knew it would go soon. All in all I'm happy I found a new pool company to use, because even after calling and leaving more than one message for Mid Cities pools(one on Friday at 1pm and one on Saturday too) they finally called back on Monday. They called to say they no longer do pool equipment repairs. If they had a voicemail system and not an old answering machine they might have gotten my message on Friday and called me back ASAP. I left messages on both their phone lines too. Remember this is late November with a freeze warning coming that had me starting to panic. Mid Cities just did nothing during working hours and their machine didn't say they were closed on Friday either just closed over the weekend. I honestly think you will be very happy if you use this company. Zach really was very knowledgeable too. Thanks Zach for a job well done.

    Blue Oasis Pools - poolservice - Updated May 2026

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