Well my pool is done and I love it. When designing the pool I was given so many options and a lot…read moreof help that I definitely needed. They have a whole team of people to help you. When we first started the project I was asked to download there builder application. I was able to get a hold of anybody I wanted to in the company by just placing a check mark by their name or Department. This company is like family to me now. What a great crew.

great communication, fair prices, impeccable support. 100% happy customer here.read more

Be careful.. My experience with Rivermist has been really negative. They didn't build level or to…read morethe right depth. And now my brand new pool has cracks in it. I've been told the cracks are only superficial and not to worry about it but I had my last pool for 10 years and it never had a crack. In my opinion, Rivermist didn't keep their schedule or their word. Personally, I could never recommend them.

Be careful. River Mist built us a pool that was neither level nor proper depth, and missing an…read moreumbrella anchor. Then they demanded their final payment. Then they called us liars. now they are threatening to put a lien our home. I can document every assertion made in this post. We contracted with River Mist Pools because even though they were higher, they were very nice folks with a stellar reputation. We could live with the fact that they took literally twice as long to build our pool than the timeline they presented to us because we know that this is construction during the summertime in Texas and things happen. However, at the end of the process, our beautiful pool was about tree inches too shallow (it's supposed to be 5 feet deep) and it was quite unlevel. I want to make clear that the very first time River Mist filled the pool, both my family and the River Mist guys recognized that the pool was not level. They immediately agreed to repair the pool and we all decided to do the repair the following spring to give the pool more time to settle. The repair was supposed to take two weeks but instead took five. They finished and re-filled the pool in May (again no issue there...I understand). But then River Mist began demanding their money. I offered to pay River Mist 5K of the remaining 10k but I wanted to hold the other 5k until I consulted with an attorney about my position in this matter (which I'm in the process of now). My feeling is that since I didn't get exactly what I contracted for why should I have to pay full price. . I've already paid 108K. Am I entitled to a discount on the remaining 10k? This is where the issue stands now. If I could go back in time, I would choose a different pool builder. Nice folks but...

Had many years of great service and maintenance unfortunately they decided not to service my area…read moreanymore and stopped with no notice. Jacob who actually did our weekly maintenance was/is outstanding.

The appointment was quickly acknowledged and scheduled. Derrick showed up and was very…read moreknowledgeable about the pool and equipment. He solved the problem and was very reasonable. I used him 5 yrs ago and just recently. He fixed the problem this most recent service request within 5 minutes and did not charge me. I am so thankful for a honest person who is also a Christian. Thank you Derrick!

I needed a new pool pump and was having trouble finding a suitable replacement. I have dealt with…read moreCody twice this week. Both times he was courteous and professional. He spent 30 minutes researching information online to try and find a suitable pump for me. What impressed me the most was that when I began asking questions about pool pump specifics that he couldn't quite answer, rather that try to BS me, he referred me to Billy at a nearby Leslie's in Mansfield, TX. I went to the Mansfield store and found what I needed. Thanks Cody!

I normally don't leave negative reviews but this really got on my nerves…read more.. I went to this location at lunchtime to pick up an O-ring. So did no less than eight other people who walked up to the doors only to find them locked. I know this because I sat in my car watching & waiting for someone to return. After having driven all the way here only to find the store closed when it is supposed to be open is extremely irritating. No sign or note posted to explain reason for closure.

Greg and Chad are a great team and we loved working with them. We had an idea of what we wanted and…read morewithin a few days after telling them our vision Greg had us multiple designs to look at. He also was very calm and collected, knowledgeable, and professional. After choosing a design, we were walked through what features we could add, lighted bubblers (I think that's what they're called) get them! Turn around time was almost exactly what they had predicted (however they are at the mercy of the weather so we may have gotten lucky). We were able to enjoy our pool all summer, I Did I say they were professional? They are! I'm very into timelines and communicated expectations, they didn't bat an eye at my continuous questions. Now my husband on the other hand can be a handful sometimes, they were great taking his calls and fielding his requests. If I had one bit of constructive criticism, it would be in regards to timelines and expectations. I know I need reassurance and a lot of information, so a written timeline with an FAQ page handed over at signing would have helped me in the process. This being our first pool, I don't know what I don't know, so I had a lot of questions throughout the process. I hate bugging people, so my husband always had to ask the questions and I feel this might have saved us both time in that back and forth. 20/10 in all areas, hire them!

Firewater Pools was by far the best experience we could've had for pool building. We interviewed…read moreseveral pool companies, and Firewater was always responsive with our questions and more than fair with our negotiations. More than that, they followed up with everything throughout the entire build process. When they said they would be here they were here. The workmanship was amazing. They listen to our wants and our needs and built the pool of our dreams.

Ben is great!! Very responsive via text and gives a lot of updates about what's going on. Emails…read morewith the reports so you know when your pool has just been shocked. Answers questions about any pool related stuff not just chemicals. I needed the mastic redone and he had a contact for me. Gives an update when he is heading over for scheduled service or an extra visit so you're aware he will be around your home.

Voyager pool service is outstanding! Timely, affordable, and cover a variety of services. Would…read morerecommend to anyone, they will bring your pool to life!

for an above ground pool in the middle of a open 3/4 acre area - we rec'd…read moreBroken promises & lies from Phillip asked for surveys of properties - for what?, told us Oncor had to bring someone out to do an inground study for underground wiring, told us city required it - no they didn't, we called city they had never even heard from this man, not a requirement of city on oncor study, was to start on July 11 then postponed and postponed again - then he ghost us, then gets attitude, then he tells us its best he just refunds the deposit - I would never recommend this company to anyone!!!!!!!!!!!!!!!!!!!!! Correct Punctuation is not used in this pissed off statement

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Hands down, this is the worst company to clean and maintain your pool and equipment. The first…read moreperson that they sent out admittedly had only 1 month experience and screwed up the chemical balance of our pool and backwashed straight into our new fence. When we called and asked to have someone else be sent out, we were treated like it was a huge inconvenience. The next person that they sent over said that he had serviced our pool but hadn't. When we called the company to let them know we had security camera footage proving that we were not serviced, they responded with there app trumps our video footage as if we were the ones being dishonest. This company lies and they don't even think twice about lying. Trust me, there are alot of better options out there.

Do not use this company for any of your pool needs. It all started about a couple of months ago…read morewhen they completely fell apart. They "had" some great folks working there but obviously ran them off. Terrible service and still charged me after I canceled my service.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!