Brittany is my pool tech and does a great job. I had emerald install my pool several years ago and have been happy with it ever since. They have continued to service my pool and do a great job keeping it clean throughout the year. One thing they could improve on is proactively monitoring and recommending/performing the less frequent maintenance items for things like pool filter changes/cleaner robot replacements/etc rather than waiting for issues to arise and then addressing them after the fact or needing the customer to call in requesting those services. Perhaps there is some software the team could invest in to help them track that on behalf of their clients, helping keep everything in top operating shape for longer. read more

Not sure why Yelp keeps taking down my post. They do a fantastic job of communicating when they are in route, what chems were added and any recommendations needed. Always upfront and honest! read more

Emerald Custom Pools - Pool & Hot Tub Service Near Me - Saginaw, Texas

Brittany is beyond competent when it comes to pool equipment, chemicals and maintenance. We appreciate her willingness and availability and expertise to answer questions read more

Brittany is an amazing pool tech! Loves my dogs who love her and that is a plus when you have three trying to help. Appreciate her knowledge and care in maintaining my pool oasis! read more

Emerald Custom Pools - My pool! - Pool & Hot Tub Service Near Me - Saginaw, Texas

Brittany, our pool tech has done a great job. Keeps us advised of any possible issues and takes care of small things before they become big problems. Kevin Hilliard read more

Brittany serviced our pool for several months. She did an amazing job every time. She was very thorough in everything she did. I would highly recommend emerald pool and Brittany to anyone in need of great pool service. read more

Brittany and Emerald Pools have been absolutely great to work with. Brittany takes her time and is very conscientious of her work. Our pool has never looked better read more

Brittany does excellent work keeping our pool clean & maintained!! Really appreciate the communication with everyone at Emerald Pool Care.

Let Me start of by saying, we just recently, finished a complete pool & spa remodel. If you know anything about decking,(removing and replacing) you obviously know what a mess it is. It's been a nightmare. A supervisor showed up yesterday and threw in some acid , that turn the water as green as a pond. Thank you Jesus for Brittany!! She knows what she's doing. Immediately got those filters out, replaced with new ones and cleaned out the 1" of debri in the bottom of the pump. I've ask for Brittney on my route. Was told no she was repairs only. Brittney is great in every way. She knows exactly what she's doing . I'd love to have her! read more

Thank you, Brittany for providing excellent pool service care. It is refreshing to see a woman servicing our pool. Thank you for always letting us know when you are on the way to service our pool and letting us know when something looks like it needs our attention. Well done! read more

We love Emerald Custom Pools - I've already written reviews regarding our overall design & construction process with them (5*), but this is specific to Emerald Pool Care and our Pool Tech, Brittany. Brittany is so kind and provides excellent service each week. She never hesitates to answer questions, always does an excellent job servicing our pool, and takes great care of us. Highly recommend Emerald Pool Care & Brittany. read more

The Quality and Standards these guys provide are unbelievable. We can't recommend them enough. They are top notch all around from the build even down to their pool servicing side. Our pool tech Brittany is superb her attention to detail and the time she takes to really clean and service our pool weekly is immaculate, she has our pool sparkling all year around! A++! read more

I recommend the pool service that I have been receiving from Brittany. She is very efficient and also personable. Donna from Paradise

Updating the review to bring in the plumbing crew, Nestor, Antonio and Jorge. Great work on getting plumbing and equipment done in a timely manner and working around the rain in the area. read more

Emerald Pool Service has been awesome for us! Our pool tech Brittany is so reliable, and does her job well. She's thorough as well as friendly. She always lets us know if something needs attention. Our pool is in great shape because of Emerald and Brittany! read more

Our kids love their new pool from ECP. We are already looking forward to next summer!

Quick Shout-Out to Emerald Service Rep Aidan Cook -- he is amazing. One recent evening as we prepared to enjoy the Spa feature of our Emerald Pool, the Spa Heat option was missing from the app so my tech-savvy daughter and I spent an hour trying to diagnose and fix the problem. Nothing worked, so we concocked a workaround by heating the pool instead -- with heated water flowing through the spa into the pool. Not great, but passable. I called Emerald Service team the next morning and was told they would reach out to Aidan. He called about 3 minutes later while enroute to another service request. After I described the problem, he asked if we had experienced a power outage recently, which we had, and then he guided me through getting our Spa-heat operational again. The fix took three minutes between turning on a small toggle switch and making a change in the Pentair panel software, which had defaulted to "pool only" as the result of the power outage. Three minutes... Over the phone! Aidan is a genius, and truly customer focused. Thank you for "Professional Plus" service! read more

Pool completed! Family is happy to be swimming! Emerald Custom Pools finished has the crews to get your job finished quickly. read more

Emerald Custom Pools - Pool & Hot Tub Service Near Me - Saginaw, Texas

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We love our new pool by Emerald Custom Pools. Hunter Cox, our project manager was so nice and easy to work with and he completed the project ahead of schedule. we highly recommend. read more

Update, our pool was finished in November and you definitely get what you pay for. Their quality is amazing. Glad we chose emerald.

I have had two pool projects accomplished over the last 6 years, and I can say that, in my opinion, my experience with Emerald Custom Pools (ECP) was less pleasant than the relationship I had with my previous builder whose whole team was outstanding and fully engaged. If I were to have another pool built in the DFW area it would not be with ECP. Regarding my experience with ECP: Sales - - Was told an apples-to-apples comparison with competitive bids...in my opinion, that did not happen and unfortunately, I did not notice until after contract signature. Pool Care - - ECP did a Pentair Warranty Claim for my faulty chlorinator, however, a used one was installed and when I questioned it I was told, "As the warranty station we decide the best course of action." (May 21, 2024) - Although I had received monthly pricing and was on track to continue pool service through ECP after the first free month, in my opinion that changed after I challenged a warranty claim because I suddenly received an email stating they would no longer be servicing my pool. (May 14, 2024) o According to Pebbletec, "Given the available information, it is clear that the initial start-up was not adjusted or maintained to the recommended parameters which contributed to the pool being turned over in the aggressive aforementioned. At the same time, the data from the ongoing maintenance of the pool post turnover also presented inconsistencies that could have contributed to the on-going condition of the finish in which Emerald first turned over." (July 15, 2025) To this day I still have an ongoing issue with my finish and in my opinion, the finish did not recover from the first month as the issues with the furnishing show back up two weeks after acid washing. Project Manager - - At some point during the process, I had to reach out to ECP (May 21,2024) because in my opinion my project had come to a halt. Come to find out, my Project Manager was no longer my Project Manager. Managers - - I would constantly have to ping via email or text for updates. - Prior to the first acid wash, I was dropped off a pump with instructions to put it in pool and turn it on (June 27, 2024), however, when another draining came up for a warranty work on the tile, I was told trained personnel had to accomplish the drain to prevent a possible "floating pool." However, when I expressed this concern, I received a "thanks for the feedback." (August, 28,2024) Warranty - - Cracked tile in the skimmer that ECP would correct under warranty but wanted to charge me to drain the pool and sign a waiver should they cause any other damage during the repair. One of ECP,s selling points was having an internal team with their pool builds, so exactly who else would be responsible for the damage? (August 23, 2024) Since my pool had already been drained for an acid wash previously, I left the tile as is. - Anytime I brought up an issue, ECP wanted a credit card on file in case of owner error...pool wasn't even a year old. - ECP did perform some repairs (chlorinator, leaky site glass, overflow drains, spring on gate), however, it was TNT Plastering that was great at honoring their warranty with multiple acid washes of the finish and repairs on mastic. Owner(s) - - I did not hear from them until I started having back-to-back conversations with ECP about multiple and continuous discrepancies. - When emails were sent regarding the condition of my pool, whether after the pool draining or being cut off from pool service, I wouldn't receive any real answer, just a "thanks for the feedback." In my opinion, although the price of pools has basically doubled over the past few years, the level of customer service I received is not commensurate. **All correspondence with ECP and Pebbletec have been saved** read more

My in-laws recently put in an Emerald Custom Pool. We were with them every step of the way and enjoyed the communication, attention to detail, and creative design. Ryan, Kyle, and Stephanie went above and beyond to accommodate. The pool is beautiful and the whole family is obsessed with it already. read more

Emerald Custom Pools - Pool & Hot Tub Service Near Me - Saginaw, Texas

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Great company! Amazing customer service! My parents used Emerald to update their smaller backyard into a place where they can enjoy and lounge throughout the year! Highly suggest Emerald for anyone looking to spruce up their backyard or do a full transformation! read more

Emerald repaired my fire pit even though they were not the ones who installed it. Ed was patient and resourceful, and Travis went above and beyond. He even followed up with us the next day. We are super satisfied! read more

Matt was patient with us and very knowledgeable. He made our first pool experience enjoyable!

Matt was fantastic to work with in designing our pool and patio area. He was very receptive to our ideas and responsive to all our questions and inquiries. We cannot wait to see the final results! read more

Called them a left message because we were ready for a pool. Never got a call back. guess they didn't want my business.

Did not show up for our appt on Sat. 3/5 after I drove 30 minutes (each way) to meet with them . Said they didn't have it in their appt book though they acknowledged we did have an appt. Said they'd waive the $200. design fee. Not reliable when trying to earn my business, why would they be reliable after they got my money. next! read more

I got a pool built by them and they are so flaky they say they will do things then they don't and then they don't fulfill things that were stated in the contract and they have even tried threatening US with lawsuits when THEY were the ones that weren't doing what was stated in the contract. It's a beautiful pool but it's horrible service I Do not recommend this to anyone. read more

Had them come out survey and send a quote. Saw an added charge of 5k for decking. Told Donnie didn't want to cover our backyard in concrete. Preferred to keep the lawn intact with a small egde around the pool and showed examples of what we wanted. He said fine but it would void warranty cause it protects the pipes incase anyone digs. No one else was going to be digging up my lawn besides them. Instead of coming to a compromise he and the GM came back and said they'd still charge us for decking and we'd still have no warranty. They said others have had pools built this way and paid that extra amount without decking and no warranty and were fine with it. Didn't mind the extra 3K charge which they quoted was due to inflation for price of gas and materials. Unwilling to meet the needs of a customer while unable to guarantee their work. If they wanted that extra amount just stick into the price of the pool itself. Extremely odd. We'll go elsewhere. read more

I have had my pool over a year. We do not have natural gas so we went propane. Everything seemed fine until I had several Propane company's come out and do a site survey. It was recommended by emerald that a 250 gallon tank was needed for the 400000 btu heater. It would be impossible to put in my yard. There are Texas regulations that have to be met. It would have been simple if emerald understood those regulations and planned the placement of the equipment. So now I stuck tiring to figure it out myself.... I just want to watch football from the hot tub. read more

Love, love, love our new pool..start to finish a little over 7 weeks during the peak summer. Thank you to Brandon for always answering my questions and keeping me updated best he could. Office staff was great. I highly recommend Emerald Custom Pools read more

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We had quite a few bids for a pool and decided to go with Emerald Custom Pools because they advertised as having in house crews. We had a very positive experience with our build....before, during, and after. They were responsive, timely, and professional to deal with. They were great with trouble shooting some issues that popped up during the process (with any major construction there will always be some issues). They have also been great to deal with now that our pool is up and running. As we learn how to manage it and take care of it, there have been some minor issues with getting everything operating and Emerald has been right there with us. Building a pool for me was new and scary as it is a major ordeal, and I heard so many nightmare stories. But we had a very smooth process over all and they are still friendly and easy to work with. Our PM Matt was and still is very pleasant and professional, and always responsive to my many questions. And the whole process was completed during their promised time frame. Even the city inspector was impressed with how quick it was completed and he thought they did a very professional job. So that made me feel reassured as well. The company that does the pool school and pump care, Roper Pool has also been very responsive. This is our first pool and I bombarded them with text messages about this and that and they have also been great. We absolutely love our pool! I would highly recommend Emerald Custom Pools. read more

Emerald Custom Pools - The waterfall features turned out beautiful and turned our back yard into an oasis! - Pool & Hot Tub Service Near Me - Saginaw, Texas

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We signed a contract with Emerald custom pool decided to go with another pool builder, after reviewing the contract and being overcharged, we decided to terminate the contract , The owner Kyle Burns wanted to charge us $1200 to terminate the contract but in this contract it states nothing about a $1200 fee for canceling we asked for an itemized bill as a breakdown to what he was charging us he refused to send it and only sent an invoice with a $1200 fee for termination of contract with no explanation at all, he also went as far as a threaten us with a lawsuit he called the new pool builder threaten him and wanted to have meeting with him , he also called Oncor to try to stop approval of our new builders design plans to try to hold us up , we would've been happy to pay for what we owe but he didn't want to send us an itemized bill and in his contract It didn't have a cancellation fee but he still wants to charge us $1200 read more

We love our new pool put in by Emerald Custom Pools! We decided to go straight to them after we got a raving review about them from a friend who had their pool put in. They had actually talked to other pool companies and decided that Emerald Custom Pools was the best choice to go with. We loved the look of their pool and they were pleased with the work, so we decided to go with Emerald Custom Pools. Kyle, the owner, was very professional and thorough with the whole process of explaining cost and timelines. They stayed on schedule (barring the weather conditions) and were ready to work first thing each morning. The workers were respectful and diligent about cleaning the area before they left for the day. Justin was our project manager and he made himself very available for any questions or concerns we had along the way. Emerald Custom Pools also gave us instructions on how to maintain our new pool which was very helpful. Our pool was completed right on time and we are now enjoying this beautiful pool with our friends and family! We would recommend Emerald Custom Pools for anyone interested in having a pool! read more