Right from the start, I knew it was going to be less than good. When I checked their website to make reservations, they had the seating named Twinkle 1,2,and 3. That should've been somewhat of an alarm, so I decided to call and speak to the hostess. Horrible phone manners, she basically told me it was a pop-up.,which I just don't like. I decided to make reservations anyway. When I arrived, the place was so over decorated with strips of lights hanging down a foot apart either way and what apparently was some pop-up companies left over travel, trailer, decorations hanging all over the place. Somebody on the spectrum would've curled up and crawled underneath a table. It was so intense. They put me right by the door, which is the last place you want to sit when it's this cold. So the waitress moved me down to a lower level and there I sat for almost 25 minutes. My friend that was meeting me for dinner got there and he said how long have you been here? I told him I've been there approximately 25 minutes and nobody had even brought me a glass of water. The problem with that was that there were more employees there than there were customers, no big surprise on that. I tried to make eye contact because I'm not a pushy person, but they just ignored me. My friend finally stood up and asked somebody to send a waiter or waitress to our table. The young gal that they sent over what is halfway between Aubrey Plaza and Hazel, the operator, speaking in a very annoying monotone. When we ordered waters to start off with before we got drinks, she rolled her eyes and at that point, I just said look we're out of here. We ended up going to Johnny's on Ridgeview and actually had a good meal, a great waitress, and a nicely decorated establishment, not the leftover foreign made overdone lights that were at the Moose.
The sad part is that my rewards card is older than most of the people employed there and over the years I've spent tens of thousands of dollars and their establishment. But over the last 3 to 4 years it's just gone downhill so bad that I don't really waste my time with it . I'm probably just gonna take my couple hundred bucks in rewards go burn it over at Barley's brewhouse and be done with the company altogether. Nobody wants to come to an establishment where people don't make eye contact, tend to talk down to you, and seem more interested in chatting with other employees Than they are and serving the customers. I worked for tips all through college and even if you don't like the Customer, it's your job to be nice and reasonably quick at what you do. If you're smart, you can make a lot of money in four or five hours, that seems to be lost on a lot of kids now. And the sad part of it is is that when you have a building customer who comes in twice a week tips 20 to 25% and more holidays, you're cutting your nose off to spite your face. This is why I buy steaks at the butcher and usually eat at home, I don't have to worry about a snotty server, door dings on my car, or somebody's loud kid who keeps kicking the booth behind me. Somebody needs to consult that company and how their employees talk to people. It's not acceptable, it won't be tolerated, and it'll run you straight outta business. read more