During the pandemic, I purchased a classic van. It came without a stereo; the previous owner…read moreremoved it. I had a small budget for something temporary so I purchased a Pioneer unit on Amazon. Afterwards, I contacted Hot Tint in May 2022. They responded to me that day and told me to stop by the shop. I made an appointment for later that week. When I arrived, I asked them to install the unit and a backup camera. I can't recall how much time it took but it was done in a reasonable amount of time and I'm happy with their service. I called a few other shops around this time. A couple had other projects and couldn't get to me for a few months. A couple of others didn't want to touch the van because of its age, manufactured in 1989. Hot Tint was straight-forward. They said let them see what I have and they'll let me know if they could use what I had or needed something else. I appreciate that approach. I did have a couple of problems but they were responsive. While driving home, my radio rebooted twice. The cable came loose so they told me to return to the shop so that they could fix it. The second is my clock resets to 12:00 every time the vehicle is restarted. They told me to bring it by so that they can fix it but I haven't. I'm rarely on the screen to see the time and just had other priorities. I mention these items to show that they were responsive and willing to troubleshoot the problem. I rate them high also because there are many mechanics and technicians who can work on a classic vehicle but refuse to do so. There are a handful like Hot Tint that jumps right in and do the job. I'm finally ready to add an amp and subwoofer so I will be contacting them again soon.

This place is terrible. The tints on my car is peeling and when i spoke to the manager he told me I…read morewas lying. Dont come here they're very rude and not helpful. i got the one under warranty, he told me to come back after another 7 days when i did he was rolling his eyes at me saying implying he didn't want to help me and he had an attitude.

If you need help with your Tesla, Total Recon Rockville, is the place to go. They are…read moreprofessional, kind and efficient. I picked my Tesla up after being repaired from a rear end accident. it is back to new and the team (Darwin and Jonathan). ensured that every last detail was taken care of promptly. I cannot recommend them enough! Thank you Total Recon!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

From the very beginning when I started inquiring for estimates this company stood out. They replied…read morequickly & gave me thorough information. Came in for a free estimate, didn't feel pressured to accept anything. All of the employees are very friendly. I felt very comfortable. Now as far as the work done, we brought in my son's 2003 Subaru because his car was hit in a parking lot, they gave us a very fair estimate. We brought the vehicle in the next day, they gave us a 2-3 day estimate time of the vehicle being ready. Car was ready when they said, the work done was way more than we could have hoped for, they left it brand new they even buffed out and fixed some spots on the bumper that weren't part of the accident! Great quality work, with honest service, what more can you ask for! Bring your vehicle in, you won't regret it. I will be recommending to all my friends & family!

We got rear-ended in late January. NYLA was great because they were able to take in our car…read moreimmediately. The longer we worked with them, the more disappointed we became. The first estimate was that we would get our car back in two weeks. Then after that, it became every 3-5 days, with some times where they would never respond back. We finally got our car back about 6 weeks later with more problems. The fuse box was falling off and the man told me, "There's documentation that shows it was like that when it came in." I was floored...I didn't sign off on any documentation. The suggestion from the staff was to tape the cover back up with double sided tape. The rear window wiper was installed upside down (the wiper was cleaning the license plate instead of the window), the gear shifter was very sticky, and there was a part missing from the gear box. All damages were cosmetic on the rear end, so we're not sure what they were doing in the gear box to begin with. We asked them to replace the plug and after multiple times of inquiring when it would come in, we ended up just giving up. The guys who work here are really nice. They had our car for a long time and fixed a dent for us for free, but in this case I would have preferred professional competence over "really nice". It seems like they're more geared towards auto detail instead of auto collision.

5 stars for the entire team at Car Source Collision!…read more I can't say enough about the outstanding service I received, and I want to give a special shout-out to Matt Shirvani, who went above and beyond from start to finish. From the moment my 2015 Honda Accord arrived at the shop, Matt took charge with professionalism, honesty, and genuine care. He immediately identified that the undercarriage needed significant work, and instead of leaving me in the dark like many repair shops do, he made sure I understood exactly what was going on. What really impressed me was the level of communication. Matt kept me updated throughout the entire process--not just with quick check-ins, but with detailed text messages, phone calls, photos of the repairs, and even videos showing his team hard at work. It gave me complete confidence that my car was in the right hands. The quality of the repair work was exceptional. When I picked up my car, it looked and drove better than I ever expected. If you're looking for a collision center that is honest, transparent, skilled, and truly customer-focused, Car Source Collision is the place to go. Matt and his team turned a stressful situation into a smooth, reassuring experience. I couldn't be more grateful. I highly recommend!

5 Star Job..5 Star Service!!…read more After a recent fender bender, my insurance company recommended a few nearby body shops, but a trusty yelp search would verify which particular shop I should choose. As I looked up Car Source Collision center, Mia S.'s 5 star review was more than enough to convince me to take my car here. And Im so grateful that I did! Andrew was amazing..explaining the process, keeping me posted on updates, and even graciously transporting me to/from the car rental place. But the absolute best part-my car repair looked fantastic!! Perhaps looked even better than prior to my fender bender :) Also, Car Source Collision Center was the most cleanest and stylish body shop Ive ever visited. I felt completely comfortable walking into the waiting area of shop and the comfortable seating, tv, and a water cooler, made my time there very hospitable. Highly recommend yelp peeps!

Thanks for fixing all our vehicles!!! The work van and the trucks been fixed up so many times…read more Thanks for fixing my bumper, and all the damages to all the vehicles in my fleet!

The level of service and quality this team offers is unrivaled. Professionalism, high quality, and…read morecompetitive pricing are difficult to come by in this market and Royal Customs executes on all three phases. Sebastian will treat you like family! Thank you all for making my day

Very fast service. Very competitive pricing…read more Quality looks great Good communication

Terrible company. When I spoke to someone on the phone they were rude but I decided to still go…read more Shouldnt have. This company said they would fix my wheels and didn't fix anything, ended up costing me more money. Save yourself some trouble and money and just don't go here.

Took my vehicle to these guys a few months ago and was pleasantly surprised by the results. First…read moreof all exceptional customer service. They go into depth with about damage and repairs needed. They work with insurance company to ensure you are getting true and honest service. While it took longer than expected for my cars repairs Han would call periodically to provide status and give me assurance that the car is be worked on. Definitely recommend to others.

I will give a negative star rating if it is an option. The Han's body shop is terrible and rude…read more They damaged my car when repairing the door. When I reached out to Mr. Han, the owner, he was very rude. He refused to take any responsibility and yelled at me like crazy. It is a truly traumatic experience. Don't go there!

Kevin, our advisor, was great. Imperial did a wonderful repair on our Honda CR-V. They even…read moredelivered the car to our home when the repair was completed. They are certified repair shop for all the major manufacturers. I highly recommend them if you in need of body work.

I keep my Tahoe in pristine condition and was concerned about any body work would being noticeable…read more I couldn't be more pleased with the quality of work that was done. The finish was smooth and a perfect paint blend. Pricing was competitive. Kevin was very professional and kept scheduled appointments which also helpful with my busy work schedule. Thank you!

They are always pleasant, professional, and care about the customer. Really great local businessread more

Great Place To Have Your Car Work on , They did totally amazing ,With my paint Job. I Have a Nice…read moreWide Body 2013 Subaru Brz first gen And a 1993 Lexus Ls400 that I'm Trying to build For Sema 2026 With a Crazy 4.0 in a lil shell 600+ hp or 1200 twin turbo

Gave us a really reasonable quote for body work and completed it with a quick turn around. Have…read moreused them 3 times on multiple different cars and enjoyed the service and responsiveness.

Greg and his team did phenomenal work and kept me informed throughout the entire process.read more