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    Premier Auto Collision CTR

    4.9 (14 reviews)
    Open 8:00 am - 6:00 pm

    Services - Premier Auto Collision CTR

    Auto body restoration

    Bumper repair

    Collision repair

    Premier Auto Collision CTR Photos

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    Ask the Community - Premier Auto Collision CTR

    Review Highlights - Premier Auto Collision CTR

    I immediately took it to Gustavo at Premier Auto Collision Center, since he's done great work for us before.

    Mentioned in 4 reviews

    Read more highlights

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    Total Recon Auto Center

    Total Recon Auto Center

    4.7
    (356 reviews)

    TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

    I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

    Caliber Collision

    Caliber Collision

    4.3
    (35 reviews)

    Excellent service from drop off to completion. Convenient relationship for access to rental car…read more Auto was like new upon pick up!

    I had my vehicle at this shop for nearly a month, and it was barely touched. Throughout the…read moreprocess, I felt like my concerns meant absolutely nothing and that the only opinion that mattered was the insurance company's. The repair adjuster, Wayne Mathis, was rude, dismissive, and unprofessional. His customer service was terrible, and he spoke to me in a disrespectful manner. It also seemed like he was telling my insurance company that certain repairs were unrelated, which, from my perspective, appeared to be an attempt to avoid repairing them. Based on my experience, he should not be dealing with customers. If he hates his job that much, he should leave instead of taking it out on customers. Management should seriously reconsider whether someone who treats customers this way should continue representing the company. The front desk and repair department were disorganized, communication was poor, and getting updates or straight answers was nearly impossible. After wasting almost a month of my time, I had no choice but to pick up my truck and take it to another repair shop. This was one of the worst customer service experiences I've ever had. Based on my experience, I would avoid this shop at all costs and take your vehicle somewhere that values its customers and communicates honestly. -- Oscar Fuentes

    Zips Auto Glass

    Zips Auto Glass

    4.2
    (83 reviews)

    The best customer service from any auto service provider in the DMV. Armin was punctual, he went…read moreabove and beyond for me but I watched his interactions with others and he is kind to EVERYONE! My car needed a special windshield and they ordered it and installed within 24 hours. Exceptional customer service. He even saw my windshield wipers were broken and replaced them NO CHARGE. I'm telling you TOP TIER SERVICE. This is where you should go.

    Do not go here! Armin at Zips replaced the windshield on my Ford Econoline van for $275. Great…read moreprice, right? Wrong! We noticed the van was leaking and water was coming in after the very next rainstorm. I called and tried to give them an opportunity to make it right. My father-in-law, who owns the van, took it into the shop and he got into an argument with Armin when he said the windshield wasn't replaced there and they refused to fix the leak. After producting sending them a copy of the invoice, they made an excuse that the vehicle's alignment was off and that the pinchweld was rusted. Well, if that was the case then why didn't they say something about that when they did the replacement and took my money? After the experience with my father-in-law, I tried multiple times trying to schedule an appointment for them to fix. They kept telling me the van had alignment and rust problems but they would take a look at it. However, after making several attempts at setting up appointments, Armin rescheduled three times. This is after I already took off work and made plans to bring the van in. Then he accuses me of threatening him for writing a negative review. I didn't threaten him. I just told him I planned to write a review. I'm done with this place. Save your money. Don't go here!

    Premier Auto Collision CTR - bodyshops - Updated August 2026

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