This is the best body shop in the area. Their quotes are very reasonable and the outcome is…read moreterrific. Their staff are responsive and very helpful.

I'm a new customer and I needed a simple headlight bulb replacement, and I was drawn to this…read morebusiness because of the high ratings and was not disappointed. I did call the business first and they were quick to answer the phone, and they said they could do the job and asked for the make and model so that they could contact their supplier and would call me back. The next day, while I hadn't heard back yet, I dropped by the business anyway, because I was at the library nearby. Ramon greeted me and I explained the issue, and they were able to find the part and replaced the bulb quickly on the spot, and I was done in less than 10 minutes! I was very appreciative of the excellent customer service, and I'll be back.

Submit a request for an estimate - Ricky replied quickly and was there the next day. He repaired a…read morepretty big scratch and a slight dent, and a spot on the wing as well. He was on time, communicative, and the price was fair for the work completed. Thanks again!

They were supposed to fix my car but ghosted me.They were quick to respond and provided a quote…read moreright away, which I appreciated. When it came time to schedule the appointment, they said they would call me on the agreed-upon day (Friday) to confirm and come out. Unfortunately, they never called or showed up. I've never been ghosted by a business I had plans with before, but I took it as a sign to move on and work with someone else instead.

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

Great service and reasonable prices! I had an issue with my Mazda and needed help the same day. He…read morecame out quickly and did an excellent job. There was a piece missing, and he came back two weeks later to install it at no extra charge. Not many businesses provide that kind of service anymore. Highly recommend!

ROCKY!!! This man showed up and showed out to take care of my car situation. When I tell you the…read morelevel and quality of service that was given was absolutely exceptional. Not only did he work through obstacles in my workspace to get the job done he did an immaculate job on my car. I will definitely be passing his name around to friends and family so that he can get his business even more booming than what it is now thank you so much Rocky. You are truly an angel sent from above. You have the best holiday season you possibly can and I'm sending more work your way very soon. Thank you again TAE.

Excellent response time to request for service. Very friendly staff, service was quick and…read moreefficient for my problem. I felt respected treated with utmost courtesy. I would recommend DPS with no hesitancy.

The DPS Automotive shop is amazing. Quick and efficient. I look forward to bringing all my vehicles…read moreto DPS. It is always a challenge finding a trustworthy mechanic. These folks are honest, great automotive technicians, and amazingly affordable. Finally, a mechanic we can trust!! See for yourself.

The work itself was great. However, trying to get answers as to the cost and how to work with our…read moreinsurance company, never happened. We ended up paying for the entire repair out of pocket, and were then informed that had we used our insurance Premier would have allowed us to use the $250 deductible coupon. Asked for clarification multiple times before scheduling and never received a straight answer. What would have cost us $250, ended up costing us $600 because Premier did not answer questions.

I had a big scratch on my left rear bumper by the wheel. It's an old car but in great shape. Their…read morequote was way more reasonable than another shop. Service was excellent & car looks great!

I normally don't leave reviews, but out of all the experiences I've had with insurance claims and…read moreauto body repairs, this was by far the worst. I took my 2021 Audi Q5 to Caliber Collision for body work after a hit and run. The damage was to the driver-side door, mirror, and wheel fender. I dropped the car off on September 29th and was notified on October 17th that it was ready for pickup. Upon receiving the vehicle, I immediately noticed the replacement fender was the wrong part and did not fit correctly (visible overlap), paint bubbles on the driver door, scratches on the newly painted door, the interior was still dirty and had soap residue left on the leather seats, despite being told the car was washed, and scratches on the mirror. Shortly after, I received a customer survey from Caliber that I answered honestly based on the repairs. My adjuster, Josue, then contacted me and asked me to bring the vehicle back so they could reevaluate the work. When I arrived, both the adjuster and manager were waiting and apart from acknowledging the quality issues, my adjuster expressed that he was upset with my survey responses in front of his manager. He told me I should have let him "handle it," essentially gaslighting me for giving truthful feedback instead of addressing the poor repairs. I left the vehicle again and was told repairs couldn't be completed because the correct part was back-ordered. It is now January 9th, I have called multiple times and have received no updates, no timeline, and no returned calls. The same adjuster who was upset about the survey has now ignored my calls twice. At this point, I was forced to involve my insurance again and have been reassigned to a new body shop to fix the mistakes Caliber Collision made. This has been the most frustrating experience I've had dealing with an auto body repair facility and I would not recommend this location to anyone especially if you expect your vehicle returned in pre-loss condition.

This body shop experience was amazing. Josue and his team originally estimated a 3 week repair…read morebased on the damages, but they managed to finish it within a week! They took their time explaining every step of the process, and called several times to keep me updated on the timeline. They even washed my car and cleaned the inside after they were done. Truly above and beyond service at this location!

Gave us a really reasonable quote for body work and completed it with a quick turn around. Have…read moreused them 3 times on multiple different cars and enjoyed the service and responsiveness.

EXCELLENT company! I got 2 quotes, and theirs was a little higher than the other, but they also…read moreexplained why they needed to do the front panel also to make the paint blend in. It made sense, so we moved ahead. The insurance quote came in lower, and they assured me this was normal, that they would manage it, and that I wouldn't be paying more out of pocket. And they were right! They had to go back to the company 2 times but they got it resolved. AND they gave me my car back, with my sale completed, before they had finished getting final payment/paperwork from the insurance company. Did I mention that the workmanship is fantastic? You can't even see that there was any repair! If anything happens in the future, they already have my business. And they have yours too. Quality at a reasonable price; honesty you can count on.

JR Autobody Shop is the friendliest shop, most efficient shop I've experienced! JR (The owner) has…read morea lot of experience when it comes to repair cosmetics, paint, fenders, cracks, and anything autobody. His shop is run by his family with a few other great professionals with keen, detailed-oriented eyes. JR's process is simple. Bring your car, he does the estimate, you keep your car while he researches the parts needed, emails you an estimate, you pay a security deposit, he orders the parts and gets to painting them, then call you up to bring your car and can have it turned around in a day. (But this is my case where it was just the front bumper, and I paid cash). JR is very efficient and friendly because he wants to provide the highest quality work any customer can experience because a great experience leads to a lasting relationship! Highly recommending anyone near and far by the Rockville, MD area!!!

Highly recommended. The estimator was very straightforward about the work that had to be done and…read morepros and cons of various alternatives, the quote was competitive, the work was done ahead of schedule, and the end result was excellent. Transparent and responsive communication throughout.