Excellent service from drop off to completion. Convenient relationship for access to rental car. Auto was like new upon pick up!

I normally don't leave reviews, but out of all the experiences I've had with insurance claims and auto body repairs, this was by far the worst. I took my 2021 Audi Q5 to Caliber Collision for body work after a hit and run. The damage was to the driver-side door, mirror, and wheel fender. I dropped the car off on September 29th and was notified on October 17th that it was ready for pickup. Upon receiving the vehicle, I immediately noticed the replacement fender was the wrong part and did not fit correctly (visible overlap), paint bubbles on the driver door, scratches on the newly painted door, the interior was still dirty and had soap residue left on the leather seats, despite being told the car was washed, and scratches on the mirror. Shortly after, I received a customer survey from Caliber that I answered honestly based on the repairs. My adjuster, Josue, then contacted me and asked me to bring the vehicle back so they could reevaluate the work. When I arrived, both the adjuster and manager were waiting and apart from acknowledging the quality issues, my adjuster expressed that he was upset with my survey responses in front of his manager. He told me I should have let him "handle it," essentially gaslighting me for giving truthful feedback instead of addressing the poor repairs. I left the vehicle again and was told repairs couldn't be completed because the correct part was back-ordered. It is now January 9th, I have called multiple times and have received no updates, no timeline, and no returned calls. The same adjuster who was upset about the survey has now ignored my calls twice. At this point, I was forced to involve my insurance again and have been reassigned to a new body shop to fix the mistakes Caliber Collision made. This has been the most frustrating experience I've had dealing with an auto body repair facility and I would not recommend this location to anyone especially if you expect your vehicle returned in pre-loss condition. read more

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I had my vehicle at this shop for nearly a month, and it was barely touched. Throughout the process, I felt like my concerns meant absolutely nothing and that the only opinion that mattered was the insurance company's. The repair adjuster, Wayne Mathis, was rude, dismissive, and unprofessional. His customer service was terrible, and he spoke to me in a disrespectful manner. It also seemed like he was telling my insurance company that certain repairs were unrelated, which, from my perspective, appeared to be an attempt to avoid repairing them. Based on my experience, he should not be dealing with customers. If he hates his job that much, he should leave instead of taking it out on customers. Management should seriously reconsider whether someone who treats customers this way should continue representing the company. The front desk and repair department were disorganized, communication was poor, and getting updates or straight answers was nearly impossible. After wasting almost a month of my time, I had no choice but to pick up my truck and take it to another repair shop. This was one of the worst customer service experiences I've ever had. Based on my experience, I would avoid this shop at all costs and take your vehicle somewhere that values its customers and communicates honestly. -- Oscar Fuentes read more

My car looks brand new again! The entire process was smooth, the staff was easy to work with, and the workmanship was excellent.

Fantastic work. Josue and team were super friendly, professional and did a great job replacing my rear bumper. Highly recommended.

This body shop experience was amazing. Josue and his team originally estimated a 3 week repair based on the damages, but they managed to finish it within a week! They took their time explaining every step of the process, and called several times to keep me updated on the timeline. They even washed my car and cleaned the inside after they were done. Truly above and beyond service at this location! read more

I came here after scraping the side of my parking garage wall because they worked with my insurance. My car was put back together incorrectly. My passenger seatbelt does not work and the interior side panel just fell off when I tried to adjust the seatbelt. It took 11 days to repair 2 wheels and repaint a couple panels. This shop takes on WAY too much work. It should not have taken this long to begin with, and it should have been done correctly after this much time. I'm upset I need to return to get this fixed. I will say customer service has been great, but it's frustrating when the repair isn't done right the first time. read more

Caliber Collision - Seatbelt panel not attached correctly. Seatbelt doesn't work properly. Completely unsafe. - Body Shops Near Me - Rockville, Maryland

This was the worst body shop that I've ever used by far. I was in a collision that was the other driver's fault, and her insurance company, Travelers, picked up the claim. I chose Caliber because it was recommended by Travelers and was nearby. They had me wait a week to bring it in, so they could get all of the parts. Fair enough. I brought it in as soon as they gave me the ok, which was Nov 19th, eight days after the accident. After a week, I called them to see if my car was ready. I was told they were still waiting for parts. I didn't get it back until mid Dec 10. When I got it back, I scheduled an oil change and tire rotation with my dealer. I couldn't get in until Dec 30th. So for less than 2 weeks I drive it. But during that time I had flown to visit my family over Xmas. I brought it in for service the day after I returned. That's when the REAL. Trouble started! The dealer told me the alignment job was so bad I shouldn't be driving it. Also, bolts were missing, a strut was bad, and the headlight was replaced with a non-functioning reconditioned LED light. The light alone is nearly $1,00 in parts and labor. Travelers wouldn't pay to restore my car because it had already paid the claim. I had the car towed from the dealership to Caliber, hoping they would honor their "guarantee." So far, no luck. I have been driving a rental car for 4 weeks, not including the accident--just their botched job. Now I'm hiring an attorney. read more

Repair from collision very professional and helpful. Very highly recommended honest and quick

The road-rage, driver's insurance company suggested I go here for repairs that was not my fault. Kevin, the Caliber Collision manager is a dishonest and evil person to communicate with. His demeanor and tone is difficult to comprehend when he is bluntly untruthful with his words. He promised to view the security video footage to locate the individuals that replaced my expensive, recently installed headlamp bulbs with cheap, defective bulbs but never responded to my request. After they repaired my rear bumper, they left electrical wires hanging and exposed. Not professional. read more

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Caliber is absolutely outstanding in every way possible. The general manager Kevin is extremely nice and helpful as is the assistant general manager Raphael. Their communication with me via texts and emails was also superb. Most importantly, the quality of their work is really excellent. I highly recommend Caliber Collision to anyone ever needing auto body work. Stephen L. read more

This is without a doubt the worst shop you can bring your car to for repairs, the receptionist is quite annoying, he doesn't help, he doesn't collaborate with what you ask him, and the estimator doesn't know how to communicate with customers, my car has been in the shop for over a month and I haven't received a single call from him, giving me updates on the car, and I try to contact him and they never answer, they just say they will call you and they don't!! Without a doubt this is the worst place!! read more

Allstate recommended I bring my car here after an accident, and Caliber handled all the insurance paperwork. Raphael at Caliber was kind and professional from our first interaction to our last. They arranged a rental car from nearby Enterprise, and their texting service sent me regular updates on the status of my car's repairs. The car looks beautiful- just like new. Top notch customer service! read more

DO NOT BRING YOUR CAR HERE. AT A MINIMUM THEY WILL RUIN YOUR CARS VALUE, IF NOT MAKE IT UNSAFE. PICTURE PROOF INCLUDED. Few places really deserve a one star and this is one. They were referred to me by my insurance company. What a process this has been. First the repairs were shabby. I took it to a real mechanic before selling it to make sure it was in good shape. He pointed out all the errors. Dripping paint on front, didn't mark out scrap yard part number, horrible wiring that didn't follow original, and best of all they failed to fix it. They were held liable for a failure of a repair. Then they didn't follow their claim at all of guaranteeing their work making me work with my insurance company to force them to take accountability. Horrible customer service. Main service consultant was mean, rude, unprofessional, unknowledgeable, and demeaning. I could not have been more insulted by the whole process. Avoid at ALL COSTS, tell friends. Serious changes need to happen at this pathetic establishment. read more

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My car had been involved in an accident and the front bumper and other areas were badly damaged. The job done by caliber collision was amazingly good! The restoration of the car was perfect and the job was done in a shorter amount of time than I anticipated. Everyone that I spoke to was very friendly and took time to explain things with great patience and clarity. I was very happy that I chose Calliber Collision. While I hope I won't have the necessity to return I am very grateful that they were the ones who restored my car to a condition frankly better than previous to the accident! A huge fan! read more

Brought car after hit and run, repair was smooth and communication was great. Dealt with my insurance directly so I didn't have to go in too much details. Raphael Ambra was appointed to take care of my car and he did a great job read more

I had an AMAZING experience! They made it so easy and kept me updated with progress. I felt so comfortable and at ease with the whole process. Dora is incredible and everything was done so efficiently. My car looks brand new and I love it. I have been in a hit/run situation so it was very stressful. They even cleaned the inside of my car!! It meant so much to me as a single mom. I can't thank them enough for their professionalism, efficiency, and compassion. What a wonderful team. I know where to go in the future if I need help with my car. They went above and beyond and I'm so grateful. read more

Two or three years ago Caliber replaced a broken door handle on the driver side of my 2000 Corolla. Raphael was extremely helpful in getting the job done promptly and well. The handle on the passenger broke recently and I took the car back to Raphael and Caliber. Again they did a professional job in replacing the handle. What particularly pleased me was the charge for replacing the handle was the same as the earlier replacement. read more

The folks at caliber collision are amazing! I'm always worried about finding a trustworthy place that's not going to rip me off and Kevin, Rafael and Ruth were so helpful and friendly. I had to bring my moms car in after she got into a minor accident. My mom lives in Texas and I live in DC. Ruth was so helpful in coordinating between me and my mom. I got frequent updates via texts to the progress of the work on my car and they did an amazing job! I hope to not need any auto bodywork done again in the future but I certainly know where I will be going if I do :-) read more

I had insurance claim work performed by Caliber. My customer service rep, Dora, was very good. The quality of the work seems excellent. There was an accidental double charge on the estimate that I caught, but they also did some additional repair and touch up for free to the parts affected by the insurance claim. They have a nice online tool to keep you updated on the progress of the work. All around a very good experience, I would use them again. read more

In the end, my car was declared totaled by the insurance company, but Caliber's service and communication was outstanding during the process. Their COVID protections were fully reassuring, to begin with. The person who reviewed my car was thorough and told me throughout what he was seeing and was clear about what might be hidden from view. They were good about keeping me updated with their exchanges with the insurance company, and making the car ready for me to clean out before it went to the salvage. Full confidence. read more

I have had only positive experiences with Caliber Collision! They are respectful, professional, and very helpful. They always do an excellent job in A timely manner. read more

Outstanding collision repair shop! I have been to other Caliber shops but they don't compare to this one. Ruth and Raphael went above and beyond to help me out with my vehicle repairs and to make sure that I was satisfied with the services provided. I have used this location twice within the past six months and received transparent, fast, and efficient service. I will not look to any other collision shops for future repairs to my vehicle. Extremely pleased with both of my experiences! read more

These people are terrific. They took care of everything after I was sideswiped with both passenger doors damaged. They texted and called me with their friendly and professional updates. My car looks fantastic and they even redid my little racing stripes on the doors. It was shampooed and smarkling clen upon pickup. Thanks guys!! read more

Thanks to the team at Caliber Collison. They did a terrific job on my repair. I appreciate the quick turnaround and great communication. Thank you! read more

Caliber collision was fast and efficient. Raphael was so helpful and kept us up to date with the body work to our car. We couldn't have picked a better place to work on our car! read more

The team at caliber North Bethesda is so friendly. They are knowledgeable, supportive, and do it all with a smile. When I was in an accident I was given a detailed explanation of my insurance benefits, walked through the estimate process, updated while my car was being fixed, and loved their customer service. read more

Thank you for providing an excellent service! My car was repaired quickly. Customer service is amazing, the stuff is very friendly and helpful. The job was done qualitatively, all guys are professionals. read more

Today, I picked up my car from Caliber. My car was just washed and looked brand new. I am extremely happy with the service and interaction with the employees. I received a text every day to notify me... work was on time. The work is backed by a written lifetime warranty. I am in the service business, and it is always special to receive a great service. read more

I have unfortunately had 2 brand new cars keyed in the past year and I have taken both to this body shop. They do amazing work. I was skeptical that they could match the color but they do better than Sherwin Williams! I love Raphael and his team! read more

Tremendous service! My front bumper big plastic piece snapped off last week by accident when it got caught on a bush when I was backing up. All sorts of screws and snaps popped out and I had a very difficult time trying to snap it back in by myself. I took my JEEP to a few body shops last week as well as the dealership where I leased the car, and most of them quoted me $200+ to fix it and one place even said I had to order a brand new piece which is about $300 itself, not to mention the labor. I decided to check out Caliber Collision today to see what they thought and they told me they thought they'd be able to fix it for free! I couldn't believe it. 10 minutes later out came my car with the piece secured perfectly and they even used some of their existing snaps to secure it in place. Looks like nothing ever happened to begin with and there was no charge. This type of service will definitely make me return here anytime I need auto repair! Thank you! read more

Fantastic service. Raphael Ambra was great! He quoted what it would take to do my repair, but was also informed it was something I could easily do on my own. Provided the parts numbers I would need and didn't push me in any way. Certainly could have just taken my money, but instead was honest and very helpful. I have had work done here in the past with great outcomes. Highly recommend and would not go anywhere else for future repairs! read more

Awesome Customer Service! Stopped in to have loose window trim reattached. Caliber was able to fix the loose trim quickly. Service with a smile! Would highly recommend them! read more

Was in a small accident and I checked in with Caliber. They were very pleasant and helpful and even offered me a comp service. I've always done business with Caliber, but the service at this location is phenomenal. read more

Best body shop I've ever used, body work and paint work is top notch can't even tell vehicle was wrecked. It was a pleasure dealing with the office staff read more