I recently had the pleasure of working with Airpark Auto Body after an unfortunate accident left my car in need of significant repairs. From start to finish, my experience with this exceptional team was nothing short of amazing, and I cannot recommend them highly enough. From my initial call, I was met with outstanding service from Alex. His attentiveness and responsiveness immediately put me at ease. I was understandably anxious about the process, but Alex's reassuring demeanor and quick responses to my questions and concerns made me feel confident that my car was in good hands. The professionalism continued with Geoffrey, who provided invaluable tips and advice throughout the repair process. His knowledge and attention to detail were evident in every interaction. Geoffrey's dedication to ensuring I understood each step and his willingness to go the extra mile to address my concerns truly set Airpark Auto Body apart from other repair shops. The experience reached its peak with the incredible service provided by Marcello, the owner. Marcello went above and beyond to ensure that my needs were met and that I felt supported throughout the entire repair process. His professionalism, attentiveness, and patience were unparalleled. Marcello kept me informed at every stage, reassuring me that my car was receiving the best possible care. His commitment to customer satisfaction is truly commendable. The quality of the repair work done by Airpark Auto Body was exceptional. My car looks and drives like new, and I am beyond pleased with the results. The attention to detail and craftsmanship displayed by the team is a testament to their expertise and dedication to their craft. It is clear that Airpark Auto Body takes great pride in their work, and this is reflected in the outstanding quality of the repairs. Moreover, the entire team at Airpark Auto Body demonstrated a level of customer service that is rare to find these days. Each member of the team, from Alex to Geoffrey to Marcello, treated me with the utmost respect and care. They were always willing to answer my questions, address my concerns, and ensure that I was completely satisfied with the repairs. This level of dedication to customer service is what truly sets Airpark Auto Body apart from other auto repair shops. In conclusion, my experience with Airpark Auto Body was nothing short of exceptional. The professionalism, attentiveness, and dedication of Alex, Geoffrey, and Marcello made a stressful situation much more manageable. The quality of the repair work exceeded my expectations, and the customer service was second to none. I highly recommend Airpark Auto Body to anyone in need of auto repairs. They have earned my trust and my highest praise. Thank you, Airpark Auto Body, for taking such great care of my car and for providing an outstanding customer experience. Five stars well deserved! -A.C. read more

Don't go here!!! Especially if you are going through your insurance!! It took months, at least 3, to repair simple damage to my car. When I first took it for an estimate they said 1 week 2 max for it to be ready. Then said 2 months to receive parts.. But then they keep upping the price and going back and forth with my insurance to get more money from them which took additional weeks for my car to be repaired. One example, they tried to charge my insurance an extra $300 for my car to be towed 1 mile to get a calibration done. When first of all my car was driving fine, only a small dent on my side. Second, they are also a towing company that owns their own tow trucks.. Now listen, I don't care at all about saving my insurance company money cause y'all know how much we pay them. What I do care about is them keeping my car for weeks while they go back and forth trying to squeeze them for every penny... I do understand the insurance company to refuse to pay the tow though... Another example, they said I needed a new rim ( cause it was scratched) and they are waiting for the dealer to send it.. I asked if they can just buff it out so I don't have to wait. And I don't care about little scratches on my rim.. But they told my they already charged the insurance for the new rim.. so i said fine I'll just get the new one but I will like to keep my old one anyway... they said ok.. when I finally went to pick up my car and asked where the old rim was they said they were able to just buff out the scratches... smh... I was so done with them at this point I was like whatever. That's not even all folks, when I finally picked up my car in January after dropping it off in October, the guy said "you are lucky the customer before you had his car here for 6 months and insurance didn't pay for everything he still had to pay thousands plus his deductible they really did him wrong"... I was just thinking no y'all did him wrong.. then I said "I wish I still had Geico cause then I can just drop my car off to one of their designated shops, given a rental in the same location and pick it up a week or 2 later".., he said "yeah well those shops don't do quality work like we do"... ok so my car was detailed and spotless but the rear door didn't line up with the frame so I'm like this doesn't look like quality work it's not even.. he's like let me have them fix it really quick.. I'm like really after all this time .. 30 mins later was better then it was but still not perfect and definitely not quality.. at this point I'm just going take it and be done cause I def didn't want to wait another month for it to be perfect.. I just said it's fine I need to go .. then he told me don't forget to give us a review on yelp that's how we get all our customers..smh... that's how I found this place in the first place.. but I'm like don't worry I will!!! Hope this helps and hope no one else gets suckered into taking their car here!!! read more

I had an outstanding experience with them! From start to finish, their team demonstrated professionalism, expertise, and genuine care for my vehicle. After a minor collision, I was stressed about getting my car repaired, but this place made the entire process seamless. Alex was incredibly helpful, guiding me through every step and keeping me updated throughout. Muchas gracias por todo, muy recomendado!! read more

Most honest and conscientious auto body place in Maryland. They will wrestle with the insurance company to get the job done!!

I've been coming to Airpark Auto Body when ever I need body work done to my vehicle from a collision, mind you that's not often but it's great to have a shop that you know will do good work. For me they are super easy to work with through out the whole process of repair. They contact the insurance company directly, they also will contact you continuously giving you updates on your car. Special thanks to Alex and Jeffrey! read more

Airpark Auto Body - Prior to work being done(damage) - Body Shops Near Me - Gaithersburg, Maryland

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I found myself in the unfortunate position of being rear-ended on 11/01/2023. Though my fight with the at-fault party's insurance has been frustrating, at no point did I ever feel let down by the team at Airpark. In short order they were able to provide me an estimate & realistic picture of what to expect going forward. They provided support with everything from the slow insurance process, procuring a rental vehicle, seeing to it that my personal effects were stored away safely until I could retrieve them, etc. I cannot say enough how helpful Brian, Marcello, & the rest of the team at Airpark have been. They have gone above & beyond (even taking time outside of business hours to address my concerns. Although the circumstances of my coming to know about Airpark were unfortunate, I can honestly say that I am glad that we crossed paths. Once I finally have a car, my first order of business will be to take it to Airpark to give it the once-over (& make sure any issues are taken care of quickly). Thank you Airpark Auto Body for being consummate professionals, & for helping make this dreadful episode in my life just a little more bearable read more

Brought 4 cars to this place over the year's - 2 to Leo and my 2 chargers to Alex / my most recent one picked up today and AS ALWAYS love their work, honest and gets it done. My light bulb was out, not sure what happened but it is fixed ( not expected ) and car WAs super glossy windows clean - without hesitation recommend them. Since Leo I've been with the family since and now been working with Alex thank you read more

My insurance made me take my car here for repairs after an accident. After weeks of waiting for my car to be repaired, they returned it without my floormats and also broke my glove compartment. They just threw the contents of my glove compartment in the trunk like nothing happened. When asked to fix glove compartment, they took no responsibility and said "someone must have broken into your car." Like thieves are going to neatly place the items in the glove compartment in the trunk!? Ridiculous and extremely unprofessional. read more

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I want to give a great shout out to Marcelo and Alex, they did a great job on my vehicle. I know we had hurdles and obstacles with the Insurance. The process was tedious, they did an excellent job handling everything like a professional. Thanks again guys I'll always recommend y'all for towing, auto body and anything else. read more

Great experience. I selected Airpark Auto Body based on the number of positive reviews here to replace my damaged bumper. Alex, the service manager, was easy to talk to and explained the repair process clearly. Still, when he mentioned that my car would basically look brand new after the repair, I had to take take it with a grain of salt. To my surprise, my repaired car looked even better than before the accident. Not only did they fix my bumper, they also washed, waxed and cleaned my car - outside and in. Honestly, I can't remember the last time my car looked this good. All of this to say that I highly recommend Airpark Auto Body for stellar service and professional work. read more

There is no other body shop that compares to the quality of service and the integrity that Airpark provides. Everyone was very knowledgeable, accommodating, honest, and informative - especially Alex! I could not have asked for a better experience. When I took my BMW to the dealership, they were vague and wanted us to do a bunch of repairs that may or may not actually fix the problem. That would amount to thousands of dollars to pay for their "guessing" of what the issue was. When I took the car home, it was completely unresponsive in my garage. I called Airpark and they said they could have someone within 30 minutes, but I think it was much quicker than that. Upon arrival, I spoke with Danny, who is very helpful and kind! He directed me to Alex, and we briefly discussed the process. We left Airpark and throughout the entire process (which took quite a few days), Alex kept us informed and updated, and always let us know before he made a repair so we could make the decision on our own. I felt respected as a client and paid a very fair price for the repairs done. I would 100% recommend them to any person looking for a completely stress-free experience with any kind of work on any kind of car. Thanks again Alex, I will be taking all of my future repairs to your shop! read more

I had auto body work to be done and I read yelp reviews and decided to use them. They charged way less than other auto body shops and it was done fairly quickly. The work was great! It looks like a brand new car. They even washed and vacuumed it! Will definitely use them again. read more

My 2008 Yukon received a 18 inch gash from the county snow plow. County took a long time to pay but the owner of Airpark(Nelson) took the appraisal and got parts ordered so when the insurance paid we would not be waiting on parts. The damage was more extensive a little more $ than the appraisal and Nelson worked with the insurance to get the difference paid. Very nice job and felt he does honest work. He sent us pictures of the progress as the repair was made. He came recommend by our friends who also met a snow plow this winter. read more

My teenage daughter was rear ended (other persons fault), damage to back bumper. Airpark Auto did an awesome job, able to fix that area and another one, car looks like I just drove it off the lot. Really impressed with their work. Hope to never need them again, but will go back if needed. read more

Took my '07 Jeep Wrangler here to get the radiator checked. From my initial phone inquiry to picking up my vehicle, service was the BEST I have had in years. Talked to Leo to come in Friday morning, went to the wrong location but Alex took me no problem. I was in and out in an hour. Left my car overnight while the radiator got replaced. Went above and beyond in explaining to me the work being done and suggested a few minor repairs for the future. **I brought my 1yr old and all 6 employees I came across were friendly and offered their break room to hang out in since my baby is walking. read more

Truly had a great experience at this shop, it made my day. Left Rosenthal Acura after receiving the worst service and most unethical pricing imaginable, came over here instead to get the job done. It was literally like night and day; received great considerate customer service and transparency. Service was prompt and job was done in excellent timing. Will definitely be returning for future needs as they arise, strongly suggest you check them out! read more

Very impressed on how quickly Marcelo and Alex fixed my car. Highly recommend this place.Very reliable mechanics,they know what they are doing.Very reasonable prices. Our company has 7 vehicles and honestly That will be our new place to get our vehicles fixed! Thumbs up Marcello! Keep up the good work! read more

Came here after having some minor damage and needing to get towed out of a ditch by Airpark towing. Everyone was great. Alex, who greeted me was very honest when I asked if a repair was necessary. He clipped a few lose pieces of plastic under the bumper and said that what was all that was needed, said the rest was just aesthetics and didn't need to be done. Didn't charge me anything for the service. 100% recommend. Hope to never need again but if I do I'll definitely be back. As a bonus they were great with my kids who were along and had a bunch of cars and toys they could play with. read more

Very good service, I worked with Alex and Marcello with my accident on my Kia Optima. Geico was my insurance, and they worked together to help get my car fixed. Very much recommend them! Thank you guys! read more

LOVE the service, helpful demeanor and trustworthiness of this shop! Had work on our car completed in under a day, and everyone we dealt with was so kind and attentive. Not to mention, priced fairly and I trust they only do the work I need, not the work they want me to pay for. Family owned and operated, and definitely has that feel, plus professionalism you'd expect from any major auto body shop. Only place for me! read more

Alex has been a life saver for me during these last couple days of chaos! I was in an accident on Sunday and my car was towed by the police back to their lot in Gaithersburg. I spoke to Danny to confirm that my vehicle was safe and indeed at their location. I was so worried about where to bring my vehicle to get fixed and he advised me that they now have an auto body shop. I've used them for towing and auto repair but did not realize they could help me in this situation too. The next day, after I contacted my insurance, Alex had at the estimate ready for approval and even helped me a rent a car. I am so thankful to Airpark for making this awful process seamless for me and my family. read more

Great customer service couldn't have been happier with the results they did take more time then expected BUT the final results were great would definitely recommend them to anyone !! read more

I'm completely blown away by the service and professionalism at Airpark Auto Body. I had some scratches on my truck and an auto detailer couldn't get them out. I stopped into Airpark Auto Body to get a quote and make an appointment to have the problem fixed and Marcello took care of me right then and there. He buffed out the scratches in about 10 min and didn't charge a cent. No one looks forward to needing an auto body shop, but the next time I do I know where I'm going. Thanks Marcello and team for an amazing experience ! read more

I am so happy to have found this auto body shop! It is so nice to feel like your not being screwed over. The guys here are so nice and they work they do is great. Love it!! read more

This place is great. My daughter's car broke down and had to get it towed. Wasn't sure what to expect as I had never been to Airpark Auto Body. Alex and Leo exceeded my expectations. Everyone who works there is very nice. They did an excellent job diagnosing and fixing my daughter's car. We will definitely be using them for everything from oil changes to major mechanical issues. Very please with the all around service. read more

I have used and have referred Airpark towing since 2008 and since they have added a mechanic shop and now body shop, they have earned my business and referrals. Fast, efficient, honest, and hospital. I always purchase tires from tire rack and they have then sent to Airpark for them to install. I don't use the dealership where I got my car from for oil changes. 5stars! read more

I hit a curb and messed up my suspension real bad on my highlander. Looking at the reviews on yelp I decided to work with Airpark. Erie insurance said they were not part of there list, but that I could use the shop of my choice. Erie said they have had good experiences with Airpark! At the end they were great and I wish I could give Marcello and co more stars on yelp! Thank you!!!!!!!! read more

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5.0 star rating I recently got into an acciedent and someone recommeded airpark for my repairs, I have to say I have no regrets. This is the absolute best auto repair shop I've been to. In fact, I downloaded and signed up for yelp just to say that this place is awesome. The team provided me with a fast and friendly service. Most of all, there was this one guy 'Marcello', was the absolute best, he made sure I was taken care of and that I was 100% satisfied at all times. He provided me with updates every step of the way and even gave me a few helpful advice, I almost felt like apart of the airpark family. If I ever need repairs or anything car related, Airpark auto repair is the place that will take care of me and my car the right way. read more

I use mechanics extremely rarely, having grown up fixing cars myself. When I have used mechanics, I have found that more often than not I am subject to an attempted rip off. "You need this, you need that, this is broken, that is broken". I know cars, I know what's broken and what isn't. In this case, my car had a catastrophic failure that I could not fix using my own tools. I brought it someplace close to my job, and was quoted at $2600, and if they were to be believed, there was another $2000 or $3000 worth of work needed immediately. All this on a car worth maybe $5000. I sent the estimate to Alex at Airpark who immediately agreed that it was nonsense. He sent a tow and brought my car in. It was diagnosed as soon as possible and was estimated at less than 40% of what it was quoted at elsewhere. He communicated with me constantly and had the car fixed the morning the parts arrived. The job was done cleanly and correctly. In fact, they were able to salvage one part and actually saved me money off the quote. He did point out some other things that were indeed broken, which I knew about (and interestingly, the other place had mostly missed) but there was absolutely no pressure. They were very friendly, showing me their soccer collection, as I was wearing a jersey that day. They are a family business and really act like a family, and treat you like a part of it. I will never take my car anywhere else. Thank you very much guys! read more

These guys are the best; Alex and Marcello went over and beyond to insure us our little two-seater would be repaired as a good as new. Will this was not a lie, our car looks as good as the day we bought it. I had done over $4000 worth of damage to the front end and side; you cannot even tell it had ever been wrecked. All I can say is Thank You for taking such good care of our car and for your superior customer service. I highly recommend them read more