Highly recommend this body shop. They did a great job repairing my 2025 Volvo XC90 after it got…read morescraped along the front fender 2 months before the end of my lease. We were new to the area and really just went off of online reviews to make a decision on who to use. After they fixed it, I had absolutely no issues when I turned the vehicle in at the end of my lease. They worked quickly, charged a very fair price, and were incredibly easy and pleasant to work with. What really stood out was that they also took care of a few other minor cosmetic issues, no questions asked, just to make sure the car was in great shape for the lease return. That extra effort was really appreciated. Great work, fair pricing, and genuinely nice people. I would absolutely use them again.

I'm a new customer and I needed a simple headlight bulb replacement, and I was drawn to this…read morebusiness because of the high ratings and was not disappointed. I did call the business first and they were quick to answer the phone, and they said they could do the job and asked for the make and model so that they could contact their supplier and would call me back. The next day, while I hadn't heard back yet, I dropped by the business anyway, because I was at the library nearby. Ramon greeted me and I explained the issue, and they were able to find the part and replaced the bulb quickly on the spot, and I was done in less than 10 minutes! I was very appreciative of the excellent customer service, and I'll be back.

R&R was friendly, fast, and fair. They were very responsive and helpful, and came out to me to fix…read morea deep scratch on my rear quarter panel at a good price. They did a great job and I'm happy with the work -- the color match looks great. He even ordered a replacement wheel arch flare for me and is coming back in a few days to install it. Edit: it's been almost two weeks and I still haven't received the wheel flares.

They were quick to repond to my request and it was done before 24 hours had past. I possible could…read morehave gotten a better deal, but the response time and convenience was top notch. It looks like the damage never happened and so I'm very pleased with the work.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

Seamless color match and flawless dent repair. No one would ever know I hit a pole and had…read moreextensive damage. Unbelievable value for the high-quality of work received, not to mention the convenience of having the shop come to you. Extremely professional and explained every step of the process.

Extremely efficient and well detailed. I can't notice any…read moredamage. Amazing! Communication on a home visit was extremely appreciated.

The DPS Automotive shop is amazing. Quick and efficient. I look forward to bringing all my vehicles…read moreto DPS. It is always a challenge finding a trustworthy mechanic. These folks are honest, great automotive technicians, and amazingly affordable. Finally, a mechanic we can trust!! See for yourself.

Excellent response time to request for service. Very friendly staff, service was quick and…read moreefficient for my problem. I felt respected treated with utmost courtesy. I would recommend DPS with no hesitancy.

The work itself was great. However, trying to get answers as to the cost and how to work with our…read moreinsurance company, never happened. We ended up paying for the entire repair out of pocket, and were then informed that had we used our insurance Premier would have allowed us to use the $250 deductible coupon. Asked for clarification multiple times before scheduling and never received a straight answer. What would have cost us $250, ended up costing us $600 because Premier did not answer questions.

I had a big scratch on my left rear bumper by the wheel. It's an old car but in great shape. Their…read morequote was way more reasonable than another shop. Service was excellent & car looks great!

Excellent service from drop off to completion. Convenient relationship for access to rental car…read more Auto was like new upon pick up!

I normally don't leave reviews, but out of all the experiences I've had with insurance claims and…read moreauto body repairs, this was by far the worst. I took my 2021 Audi Q5 to Caliber Collision for body work after a hit and run. The damage was to the driver-side door, mirror, and wheel fender. I dropped the car off on September 29th and was notified on October 17th that it was ready for pickup. Upon receiving the vehicle, I immediately noticed the replacement fender was the wrong part and did not fit correctly (visible overlap), paint bubbles on the driver door, scratches on the newly painted door, the interior was still dirty and had soap residue left on the leather seats, despite being told the car was washed, and scratches on the mirror. Shortly after, I received a customer survey from Caliber that I answered honestly based on the repairs. My adjuster, Josue, then contacted me and asked me to bring the vehicle back so they could reevaluate the work. When I arrived, both the adjuster and manager were waiting and apart from acknowledging the quality issues, my adjuster expressed that he was upset with my survey responses in front of his manager. He told me I should have let him "handle it," essentially gaslighting me for giving truthful feedback instead of addressing the poor repairs. I left the vehicle again and was told repairs couldn't be completed because the correct part was back-ordered. It is now January 9th, I have called multiple times and have received no updates, no timeline, and no returned calls. The same adjuster who was upset about the survey has now ignored my calls twice. At this point, I was forced to involve my insurance again and have been reassigned to a new body shop to fix the mistakes Caliber Collision made. This has been the most frustrating experience I've had dealing with an auto body repair facility and I would not recommend this location to anyone especially if you expect your vehicle returned in pre-loss condition.

I had three run-ins with garage pillars and took in my 2023 KIA for repairs and painting. Lou…read morecould not have been nicer helping me to figure out when I should bring it in, how much it would cost, and how fast they could do the work. The results were astounding; I barely recognized my own car. I will strongly recommend them to anyone.

I cannot praise Joe's Autobody enough. For the second time in a year, I brought in my car for…read morerepair at the requested appointment time, this time in bitterly cold weather.While I waited in the car or in the heated office, the mechanic spent at least 20 minutes on the ground underneath my car and fixed the problem, all at no charge! I am truly touched by the kindness.

Gave us a really reasonable quote for body work and completed it with a quick turn around. Have…read moreused them 3 times on multiple different cars and enjoyed the service and responsiveness.

This shop is amazing. Their work is impeccable and so is their customer service. Pricing is very…read morereasonable. I wish I could give them more stars.

JR Autobody Shop is the friendliest shop, most efficient shop I've experienced! JR (The owner) has…read morea lot of experience when it comes to repair cosmetics, paint, fenders, cracks, and anything autobody. His shop is run by his family with a few other great professionals with keen, detailed-oriented eyes. JR's process is simple. Bring your car, he does the estimate, you keep your car while he researches the parts needed, emails you an estimate, you pay a security deposit, he orders the parts and gets to painting them, then call you up to bring your car and can have it turned around in a day. (But this is my case where it was just the front bumper, and I paid cash). JR is very efficient and friendly because he wants to provide the highest quality work any customer can experience because a great experience leads to a lasting relationship! Highly recommending anyone near and far by the Rockville, MD area!!!

Highly recommended. The estimator was very straightforward about the work that had to be done and…read morepros and cons of various alternatives, the quote was competitive, the work was done ahead of schedule, and the end result was excellent. Transparent and responsive communication throughout.