TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

I recently had the pleasure of working with Airpark Auto Body after an unfortunate accident left my…read morecar in need of significant repairs. From start to finish, my experience with this exceptional team was nothing short of amazing, and I cannot recommend them highly enough. From my initial call, I was met with outstanding service from Alex. His attentiveness and responsiveness immediately put me at ease. I was understandably anxious about the process, but Alex's reassuring demeanor and quick responses to my questions and concerns made me feel confident that my car was in good hands. The professionalism continued with Geoffrey, who provided invaluable tips and advice throughout the repair process. His knowledge and attention to detail were evident in every interaction. Geoffrey's dedication to ensuring I understood each step and his willingness to go the extra mile to address my concerns truly set Airpark Auto Body apart from other repair shops. The experience reached its peak with the incredible service provided by Marcello, the owner. Marcello went above and beyond to ensure that my needs were met and that I felt supported throughout the entire repair process. His professionalism, attentiveness, and patience were unparalleled. Marcello kept me informed at every stage, reassuring me that my car was receiving the best possible care. His commitment to customer satisfaction is truly commendable. The quality of the repair work done by Airpark Auto Body was exceptional. My car looks and drives like new, and I am beyond pleased with the results. The attention to detail and craftsmanship displayed by the team is a testament to their expertise and dedication to their craft. It is clear that Airpark Auto Body takes great pride in their work, and this is reflected in the outstanding quality of the repairs. Moreover, the entire team at Airpark Auto Body demonstrated a level of customer service that is rare to find these days. Each member of the team, from Alex to Geoffrey to Marcello, treated me with the utmost respect and care. They were always willing to answer my questions, address my concerns, and ensure that I was completely satisfied with the repairs. This level of dedication to customer service is what truly sets Airpark Auto Body apart from other auto repair shops. In conclusion, my experience with Airpark Auto Body was nothing short of exceptional. The professionalism, attentiveness, and dedication of Alex, Geoffrey, and Marcello made a stressful situation much more manageable. The quality of the repair work exceeded my expectations, and the customer service was second to none. I highly recommend Airpark Auto Body to anyone in need of auto repairs. They have earned my trust and my highest praise. Thank you, Airpark Auto Body, for taking such great care of my car and for providing an outstanding customer experience. Five stars well deserved! -A.C.

Don't go here!!!…read more Especially if you are going through your insurance!! It took months, at least 3, to repair simple damage to my car. When I first took it for an estimate they said 1 week 2 max for it to be ready. Then said 2 months to receive parts.. But then they keep upping the price and going back and forth with my insurance to get more money from them which took additional weeks for my car to be repaired. One example, they tried to charge my insurance an extra $300 for my car to be towed 1 mile to get a calibration done. When first of all my car was driving fine, only a small dent on my side. Second, they are also a towing company that owns their own tow trucks.. Now listen, I don't care at all about saving my insurance company money cause y'all know how much we pay them. What I do care about is them keeping my car for weeks while they go back and forth trying to squeeze them for every penny... I do understand the insurance company to refuse to pay the tow though... Another example, they said I needed a new rim ( cause it was scratched) and they are waiting for the dealer to send it.. I asked if they can just buff it out so I don't have to wait. And I don't care about little scratches on my rim.. But they told my they already charged the insurance for the new rim.. so i said fine I'll just get the new one but I will like to keep my old one anyway... they said ok.. when I finally went to pick up my car and asked where the old rim was they said they were able to just buff out the scratches... smh... I was so done with them at this point I was like whatever. That's not even all folks, when I finally picked up my car in January after dropping it off in October, the guy said "you are lucky the customer before you had his car here for 6 months and insurance didn't pay for everything he still had to pay thousands plus his deductible they really did him wrong"... I was just thinking no y'all did him wrong.. then I said "I wish I still had Geico cause then I can just drop my car off to one of their designated shops, given a rental in the same location and pick it up a week or 2 later".., he said "yeah well those shops don't do quality work like we do"... ok so my car was detailed and spotless but the rear door didn't line up with the frame so I'm like this doesn't look like quality work it's not even.. he's like let me have them fix it really quick.. I'm like really after all this time .. 30 mins later was better then it was but still not perfect and definitely not quality.. at this point I'm just going take it and be done cause I def didn't want to wait another month for it to be perfect.. I just said it's fine I need to go .. then he told me don't forget to give us a review on yelp that's how we get all our customers..smh... that's how I found this place in the first place.. but I'm like don't worry I will!!! Hope this helps and hope no one else gets suckered into taking their car here!!!

The work itself was great. However, trying to get answers as to the cost and how to work with our…read moreinsurance company, never happened. We ended up paying for the entire repair out of pocket, and were then informed that had we used our insurance Premier would have allowed us to use the $250 deductible coupon. Asked for clarification multiple times before scheduling and never received a straight answer. What would have cost us $250, ended up costing us $600 because Premier did not answer questions.

I had a big scratch on my left rear bumper by the wheel. It's an old car but in great shape. Their…read morequote was way more reasonable than another shop. Service was excellent & car looks great!

I stumbled upon EFIX Auto Body and Service while looking for a reliable place to do a MD state…read moreinspection and I am so glad I did. While it did take all day (car dropped off at 8 am, picked up at 5 pm), the owner and I think his wife were super friendly, the price was reasonable, and as a clueless car owner, I felt like I was treated fairly. Highly recommend EFIX!

I have been coming to EFIX auto for over 12 years (previous location included). Aili runs the day…read moreto day operations incredibly well: contacts me before any major work is initiated, always saves us money where possible, explains why certain repairs were necessary and specific parts are worth the extra money. I came from a family of mechanics so I should be the most difficult customer...unless everything is done exactly right. That has been my experience over the past 12+ years, all three cars we own, 2 oldest cars are in top condition because of EFIX Auto. The work is top quality and less costly than any shop we have received quotes. So happy we can count on Aili and EFIX Auto.

I keep my Tahoe in pristine condition and was concerned about any body work would being noticeable…read more I couldn't be more pleased with the quality of work that was done. The finish was smooth and a perfect paint blend. Pricing was competitive. Kevin was very professional and kept scheduled appointments which also helpful with my busy work schedule. Thank you!

Calbert was very helpful with my small problem. I can highly recommend them. Very professional.read more

Manuel was very professional. He is very meticulous with his work. The company performed my…read moreautobody repair with excellence. My bumper looks brand new !

I had an accident and went to Benjamin's. Insurance covered everything but the deductible. Then…read moreBenjamin's called me and told me my brakes were in bad shape. They fixed that up for a very reasonable price. Then I got COVID and they held onto my car while I was sick. When I was better, but still possibly contagious, I didn't want to go to the shop. So they drove my fixed car to my house. They had washed the outside and cleaned and vacuumed the inside. They had even fixed a bit of a hanging bumper for fee. Great service, very friendly, very knowledgeable, fair pricing. Highly recommend.

I have lived in the Rockville Community for over 40 years and have taken my cars for maintenance…read moreand repair to more places then I care to mention. For the past 2 years, Nealey Tire has and continues to be one of my best car repair experiences. Professional and courteous, their young, talented and motivated staff get the job done. And unlike some nearby dealerships they don't press me for "repairs" that are just not necessary. Prices are fair and promised times for repair completion is usually met. My latest repair, a leaky value stem on my 1967 Chevy Camaro. Kyle at the front desk understood my slowly deflating tire situation and squeezed me in despite their busy schedule and lack of appointment. Lead mechanic Javier got it done and also pointing out some rust on the tire rim which may cause future problems. Who says customer service is a lost art in America? My three vehicles are repeat Nealey customers!

BEWARE! They charged me 10x the market price for a replacement part. The manager's explanation was…read morevery clear "If everyone else is overcharging, we'll do it too" - the trick they'd use to rip you off.

I have been using Mega for my Tesla needs for past 7 years. I just purchased a new 2025 Model Y…read moreJupiter. I chose to ask Mega to install my tow hitch instead of Tesla as I only intend to use it for my bike rack and carrying basket. They did an amazing job with installation. Very clean and quick. This is the third time I am using them to install tow hitch instead my Teslas. I have more confidence in Mega than Tesla Service center with my Tesla needs including break and tire service. I highly recommend them.

This Auto repair shop gets it right the first time. Great service at reasonable prices. They are…read moregenuinely honest and second to none. Highly recommend