True Shield Auto Glass showed up at my house on time and was very quick, worked efficiently, and left no debris behind. The price was exactly what was quote through Yelp and there was no up charging. Before leaving the care of the window was explained to me in detail. Should I ever need have a window/glass replacement need I will certainly call True Shield AutoGlass. read more

True Shield offered the best price for original equipment manufacturer (oem) that I wanted. Most others offered only aftermarket products. I received a quick reply and estimate from Carlos who did a great job and completed the work quickly and timely. I personally highly recommend this company. read more

Needed to get my front windshield replaced for state inspection and Carlos did an excellent job. Price was fair and the job was finished quickly. Good communication and scheduling was not an issue. Carlos came to me with his mobile van. 10/10 Recommend. read more

True Shield AutoGlass - New Windshield - Auto Glass Services Near Me - Gaithersburg, Maryland

I needed a replacement windshield to get through the Maryland inspection. I got several quotes before calling True Shield. When I did call, they were able to give me a quote right away which was easily the most competitive. Not only that but they could get me in the following day for the install. When I turned up for the appointment the team were set up with my new windshield and ready to go. The shop was immaculately clean and the waiting area was comfortable. The job was complete in under an hour, and all in all the experience couldn't have been much better. True Shield exceeded my expectations and will now be the first people I call if I'm in need of any auto glass work. Highly recommended. read more

The repair part seemed to go well. From what I can tell, the new window looks like it was installed correctly. When Carlos announced he was finished, I gently reminded him that there was still glass in the car. He cleaned up some of it, at which point I started pointing out the areas that he had missed, both in and out of the car. He did a sloppy job inside the car, even in places where there was nothing "in the way". He cleaned a bit outside the car, then said that he was not responsible for cleaning outside the car. Mind you this was not glass from the crime itself (I moved the car to a new spot when he arrived, so he knew this, too), but from his sloppy work and failure to clean up after himself. He then refused to clean any further and demanded payment. I said I would pay him when he was finished cleaning up the broken glass. He again refused to finish cleaning up the glass and also refused to allow me to use his vacuum. He proceeded to call the police. The police agreed he should at least clean up the glass that had not fallen between the cracks in the brick, as that could be a safety and liability issue (after building management pointed out that I would be legally liable for anyone getting a flat tire). They also persuaded him to clean up more of the glass inside my vehicle, until he claimed that doing so wasn't possible due to COVID (which seemed like just another excuse, as most people would wear gloves if concerned). The police then persuaded him to allow me to vacuum up more of the glass. I wish I had thought to take photos, but suffice it to say, some of the remaining chunks of glass were so big they wouldn't fit through the hose attachment. Once I was nearly finished cleaning up the glass, I agreed to pay him (per police request). He charged me more than both the electronic quote and the paper invoice, claiming an additional tax or fee - which I later saw was not just misleading, but more than the grand total on the paper invoice that had spaces for taxes and such. Before I was finished vacuuming, the officers asked me to move my vehicle again because the car next to mine was a bit too close when I opened the door to vacuum. When I did, Carlos took his vacuum and drove off. So I ended up having to do most of the vacuuming myself, wasting a lot of time speaking with Carlos and the police, and getting charged more than the invoice - see photos. read more

True Shield AutoGlass - Credit card charge - Auto Glass Services Near Me - Gaithersburg, Maryland

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Found a damage in a corner of my car windshield by my kids. Looked it up to see which one Yelp recommends for windshield service. Found True Shield Autoglass who responded very quickly. It turns out to be a great service! Very reasonable price, and very prompt in providing the service. The shop is in an alley near HWY 370, so it may be a little tricky to find it but it's worth find. read more

Wow great service same day i called i got my window replaced . These guys where fast reliable and have many paying options i most certainly recommend them to any one . Best service and best price guarantee. read more

True Shield AutoGlass - Front windshield replaced same day by true shield! - Auto Glass Services Near Me - Gaithersburg, Maryland

Got several quotes for my windshield replacement via Yelp and Carlos from True Shield was by far the most responsive. He was able to work creatively with me to solve my problem on an older car at a very competitive price. Great communication throughout the process and the installation was top notch. They also worked around my schedule and came to my home when I was available. Would highly recommend giving them an opportunity to win their business as I was very impressed! read more

Carlos and his team saved the day. I had my car broken into over a month ago and the window was on back order. I thought I may never get to drive my car again as the days just passed by with no replacement window in sight. The other glass company and my insurance were not a big help so I took matters into my own hands. I called Carlos and he had the part in stock and within a few hours I was driving again. I only wish I called around earlier. The service was excellent. What a bunch of nice, friendly guys. I hope I do not need another window but if I do I know where I am going. read more

Carlos was wonderful. He repaired the crack on my windshield perfectly!!! He was very responsive and worked quickly. I would 100% recommend his services. Thanks Carlos!! read more

He was able to get me in the same day I contacted him and my front windshield was repaired quickly and efficiently. I am happy with the work and will use him again if I get another star crack. read more

Here at Airpark Autobody we use True Shield every day! We trust him 100 percent. He has worked with us for a couple years and his work has always been the best! read more

Carlos did a great job. He was responsive over phone, email, and text. He was able to come to my place to repair the back window on our car the same day I contacted him. Was affordable and quick. read more

I had my vehicle broken into. Again. In NW DC. Again...but before I rant, here is the scoop: the fix was a matter of me booking a time slot online (easy) and me opening a wallet (debatable if easy or not). Fred and Edward came on time to my vehicle - both were extremely nice and understanding. They replaced the glass, vacuumed up the interior from the shattered glass, and on I went with my life, ranting how NW DC sucks. TLDR: True Shield AutoGlass - good ))) DC - not so much ((( read more

Quick response, competitive pricing and great service. Carlos came to my house and completed the job quickly just a day after contacting him. read more

Submitted quotes through yelp and Carlos @ True Shield gave me a competitive price and was very responsive, added bonus is he came to my home making an inconvenient repair, smashed rear passenger window, convenient. My car was cleaned from glass debris and my window was in perfect condition, all done within the hour. Carlos was available same day and did an amazing job! Thanks True Shield! read more

I had to replace my windshield, so I decided to call around and get quotes to see if was cheaper to pay out of pocket or go through my insurance. I contacted True Shield through yelp for a quote and they responded back quickly and was the best quote I received in the area. Carlos is amazing. He got my information from me and was out in two days to replace my windshield. He showed up on time at my home and was very friendly and knew what he was doing. My windshield was replaced within an hour. I highly recommend True Shield to anyone in need of a new windshield. Thank you again Carlos for an awesome job. I will def be back if I need another windshield. read more

Great service! Can echo the other reviews and affirm the competitive pricing and excellent communication from Carlos. Hopefully I won't need to fix another window on my car any time soon, but if I do need to I'll be contacting him. read more

Carlos at True Sheild AutoGlass are amazing! I called and asked a lot of questions and he was patient and understanding. He had what needed in stock and was ready to go the same or next day. His suggestions saved us a lot of money and his workmanship was outstanding, truly impeccable and the best part is he came to my son's home and replaced the wind shield quickly and it was a luxury car. DO NOT hesitate to call Carlos and please don't waste your time shopping around he's the best of the best! Thank you so much.... read more