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    True Shield AutoGlass

    4.8 (20 reviews)
    Open 9:00 am - 2:00 pm

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    Response time

    1 hour

    Response rate

    100%

    Services - True Shield AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    True Shield AutoGlass Photos

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    The repair part seemed to go well. From what I can tell, the new window looks like it was installed correctly. When Carlos announced he was finished, I gently reminded him that there was still glass in the car. He cleaned up some of it, at which point I started pointing out the areas that he had missed, both in and out of the car. He did a sloppy job inside the car, even in places where there was nothing "in the way". He cleaned a bit outside the car, then said that he was not responsible for cleaning outside the car. Mind you this was not glass from the crime itself (I moved the car to a new spot when he arrived, so he knew this, too), but from his sloppy work and failure to clean up after himself. He then refused to clean any further and demanded payment. I said I would pay him when he was finished cleaning up the broken glass. He again refused to finish cleaning up the glass and also refused to allow me to use his vacuum. He proceeded to call the police. The police agreed he should at least clean up the glass that had not fallen between the cracks in the brick, as that could be a safety and liability issue (after building management pointed out that I would be legally liable for anyone getting a flat tire). They also persuaded him to clean up more of the glass inside my vehicle, until he claimed that doing so wasn't possible due to COVID (which seemed like just another excuse, as most people would wear gloves if concerned). The police then persuaded him to allow me to vacuum up more of the glass. I wish I had thought to take photos, but suffice it to say, some of the remaining chunks of glass were so big they wouldn't fit through the hose attachment. Once I was nearly finished cleaning up the glass, I agreed to pay him (per police request). He charged me more than both the electronic quote and the paper invoice, claiming an additional tax or fee - which I later saw was not just misleading, but more than the grand total on the paper invoice that had spaces for taxes and such. Before I was finished vacuuming, the officers asked me to move my vehicle again because the car next to mine was a bit too close when I opened the door to vacuum. When I did, Carlos took his vacuum and drove off. So I ended up having to do most of the vacuuming myself, wasting a lot of time speaking with Carlos and the police, and getting charged more than the invoice - see photos.

    Front windshield replaced same day by true shield!

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    3 days ago

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    6 years ago

    Business owner information

    Photo of Carlos M.

    Carlos M.

    Thank you for the opportunity and hospitality

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    4 years ago

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    5 years ago

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    Carlos M.

    Thank you for choosing us we appreciate your business

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    Ask the Community - True Shield AutoGlass

    Review Highlights - True Shield AutoGlass

    I received a quick reply and estimate from Carlos who did a great job and completed the work quickly and timely.

    Mentioned in 13 reviews

    Read more highlights

    Zips Auto Glass

    Zips Auto Glass

    (80 reviews)

    I'm surprised to see so many mixed reviews with Zips. I fortunately had a very good experience…read more My windshield unfortunately had a pretty big crack after driving on 495 and having an 18-wheeler drive past me with small pebbles flying in the air. My insurance company requires a deductible of $500. I decided to shop around the area first to see if I could find something cheaper. I reached out on yelp and spoke with Abdul. He was wonderful. Straightforward, quick and considerate. He literally squeezed in an appointment with me in less than 24 hours. I ended up paying $350 cash which is such a steal. He showed up on time the next day and replaced it within 30 minutes. Would definitely recommend Zips Auto for anyone.

    Windshield replacement experience. We called to schedule,…read moreArmon bullied into scheduling on a morning which we had to leave for work at 12. Was told we would be the first one in the 9 to 12 block. He calls with an 1130 arrival time. Aggressively rescheduled to do it while my wife was at work. Showed up, tried to move the car to another lot without saying anything to my wife. She happened to come outside for a break to stop this. Replaced windshield, left 2 dents and a scratch on our hood. When we contacted them about it Armon lost his mind over the phone. Claimed that they have before pictures, I asked for them. 3 days later, we received a very hard to understand text that the gist was "I talked to my tech, we're right. We have pictures and sent them to the insurance" I reached back out to the insurance, they don't know what he's talking about.

    True Shield AutoGlass - autoglass - Updated May 2026

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