I have never had a bad experience here! The coffee is delicious, the fuel energy drinks hit the spot and the service is amazing. Everyone is so nice and kind when I roll through the drive through. I haven't been inside so cannot speak to the ambiance of the indoors, but outside is clean and tidy. Definitely one of my favorite spots. And the Fuel energy is the closest to Lotus that I have found! read more

I had never been inside Black Rock cause I always do the drive thru. This location is cute inside. Came cause drive thru was packed. Service was friendly and pretty quick considering how busy they are. Delicious drinks were had! read more

Black Rock Coffee Bar - Inside - Coffee & Tea Near Me - Gilbert, Arizona

When I was in this area, I searched for the nearest Black Rock Coffee as I was in need of a pick-me-up. The service through the drive thru was super friendly and the drink was made to perfection. I didn't step inside, but from driving by the lobby seems cozy and spacious. Definitely a great location and I'll return it in the area. read more

Black Rock Coffee Bar - Cold Brew - Coffee & Tea Near Me - Gilbert, Arizona

Every time it's been a great experience everyone is so nice and smiling early in the morning. Makes my start to my hospital shift so much better . The speaker never works but I enjoy the face to face read more

Black Rock is one of my favorite coffee shops in the Valley. Solid coffee. Yummy snacks. Excellent staff. Reasonable prices. Offers a point system. I've been to a handful of BR locations and haven't had a bad experience. My go-to is a honey cinnamon oat milk latte. They are very consistent and always make it how I like it. The staff at the window is super warm, friendly, and always makes good conversation. This BR is no different. I went through the drive-thru and left a happy, caffeinated customer! read more

Ohhh I love me some Black Rock! The staff is always super friendly and love the rewards program. It seems like I have a free coffee many times or I just spend way more than I would like to admit. The menu is full of tasty treats and I used to be a plain vanilla latte girl until one of the staff introduced me to the blended drinks. If you have not given one a try, YOU MUST. The caramel blondie, half sweek is my new go to jam. Each Black Rock I visit has the same vibe with consistent drinks that are not swayed by the different locations on how to make them. Make sure to check out the sweet treats and if you love Spinach give the everything spinach croissant a try. read more

Black Rock Coffee Bar - Goodness after his 5K! - Coffee & Tea Near Me - Gilbert, Arizona

Came here in the morning to work for an hour. It was around 7am and the staff were friendly and the store felt fresh. I ordered a hazelnut iced coffee. The coffee tasted great, as always! The morning sun was such a vibe and I had a great relaxing work time. read more

Black Rock Coffee Bar - Hazelnut Iced coffee - Coffee & Tea Near Me - Gilbert, Arizona

Wait in line for so long every time I come here. They have missed my drinks completely more than once. I like BR so I keep coming back...hoping...but today I waited in line for 20 min in the DT with only 4 cars in front of me. It's the morning rush--be like Starbucks and work efficiently to get ppl in and out. read more

Yummy, strong iced coffee! Great flavors on a small menu. Industrial modern interior . I got the iced caramel truffle (chocolate mocha) with almond milk. I would say if you don't like strong coffee (like me), get a creamier milk option. I'm lactose intolerant and was happy to see the milk alternative options, but I should have gotten soy. I will try again on our next trip to AZ. read more

Black Rock Coffee Bar - Caramel truffle iced coffee - Coffee & Tea Near Me - Gilbert, Arizona

Always drove by this location while shopping at Trader Joe's. Today got a chance to get some coffee. We went with blackout and caramel blondie. We picked half sweet and hot. The drive through was quick and the coffee arrived hot. Glad we picked half sweetened coz it was good, the syrup makes it way too sweet making it almost like a dessert. Blackout had hazelnut flavor and liked it better than caramel blondie. Overall a good location and options to pick from. read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Gilbert, Arizona

This place was recommended and I'm absolutely I went. I was very impressed with the service and the atmosphere was great. But the coffee was on another level of GREAT! Carmel Truffle is AMAZING! I have been two days in a row and tomorrow will be three! As a matter of fact I may go back later today! Highly recommend you try this place. read more

Black Rock Coffee Bar - a wood paneled wall with a sign that reads fuel your story - Coffee & Tea Near Me - Gilbert, Arizona

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I love Black Rock, coffee! I understand that there are bigger coffee shops that are very popular, but, for me, it is black rock every time. I especially love their caramel Blondies, as lattes, and green Matcha lattes. Also, their spinach/everything pastry is delicious! read more

Positive experience after a rocky start. Used the drive through and the first young man that we encountered (over the speaker) was impatient and low energy. When we got to the window, it was a COMPLETELY different story! A different young man was working the window and he had all the personality, kindness, patience, and care that anyone would want from a customer service position. The coffees were good as well! read more

Currently standing here waiting for my drinks and it's been almost 35 minutes. About ready to just leave and cancel it. Wouldn't recommend this location. There's only 2 workers that are moving at a snails pace and a line that's almost going out the door. read more

We had no problems with this Black Rock location. We walked in to order - the drive thru seemed very long with tons of cars. Walked in and there was nobody in line ahead of us. Only a few customers were inside waiting for their orders. Ordered strawberry smoothies and they were so good! The inside was clean, but this location also seemed smaller than other locations we have been to in the area. read more

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Great new location. First time here. Good service. Friendly staff, clean and quick. February specials are pretty cool this month. Trying something new and different. Tasty. I'd recommend this location. read more

Black Rock Coffee Bar - Honey vanilla latte (special for Wednesday) trying something new. - Coffee & Tea Near Me - Gilbert, Arizona

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This is the best coffee in the Phoenix metro area! I order the Caramel Truffle Chiller, try it!

I have been a customer of this location for approx 3 yrs. The first two years were amazing, especially while Ben was the manager. My blondies were consistent, no matter the size. This year however I've had to have them remake my blondie many times. The medium and xl taste better than the large, why? I have always asked for very light ice. Today may have ended my going to the Val Vista location. I ordered my usual iced blondie with almond milk, very light ice. My drink came with too much ice and was not blended well at all. I asked for them to remedy the ice problem as I was in my car. I was shocked when a girl I've never seen there before suggested they do a cold pour?, but that they would have to charge me more. Now these drinks are already very expensive, $9 for an xl, and they expected me to pay more for very light or no ice? When I said that I didn't understand because Starbucks has never charged me more. The girl, making sure that I knew she was important, the manager, decided it was a good idea to argue and tell me that Starbucks does the same thing. I did not get my drink fixed. Clearly the customer isn't as important as she is. I absolutely love the Blackrock blondie when it's made right, but they have very spotty customer service. That's where Starbucks has them beat. So sad read more

One of my favorites is now open in Gilbert! Always friendly service and coffee concoctions are on point. I will sometimes crave three different menu items. Item is is the sweet cold foam cold brew. The texture of the foam holds together stronger than other toppers, which offers the satisfying experience of getting a "bite" of foam as you sip the rich cold brew. The second item I crave is the Mexican mocha. While I don't always drink mochas, when I do, I like them warm and with cinnamon. This drink has enough spice to make it interesting without overpowering the coffee flavor. Last, I dig the fuel drinks. I prefer the sugar free options because they are more gentle on my sensitive teeth (I am a delicate flower). Be sure to ask about the flavor combinations, because the fuel base can be sugary, sugar-free, or organic. Then, the added flavor may have sugar too. Whatever direction you go, you can also add different juices and make neat concoctions. Any questions? The baristas are always super friendly, and ready to help you out. My kids love BR, because it's one of a few drive-thrus that will engage them long enough to chat. You'll see me again soon. read more

I ordered a peppermint bark blondie. I asked her to put whip on it and she never did , I asked her at the window and she still didn't . I told her thank you her response was YES ? The order was all wrong and the customer service wasn't there . I would like for management to reach out to me . Thank you read more

Disappointed. I usually frequent this Black Rock but they really messed up this time. I asked for oat milk because I'm sensitive to lactose. They did regular milk for me instead and I only found out after I'm already home. Paid extra for oat for no reason. The team needs to be more careful!! read more

Love the fuels, get huckleberry, blue raspberry, and blackberry. Try the mint chip chiller if your into mint flavor!! Staff is always friendly and free drink on your birthday!! read more

Black Rock Coffee Bar - Blue raspberry w. Huckleberry fuel - Coffee & Tea Near Me - Gilbert, Arizona

Baristas weren't to friendly but I did like the coffee, price and appreciated the fast service. It's also really great that they have matcha, cold brew and pastries. Included a whole bunch of flavors for drinks. read more

Great location, great service! Just drove up to this new location. They have a two way drive in and a guy was taking orders. He was very personable and quick. The line went by fast and I wasn't even there for 10min. I ordered an iced toffee nut and it's delicious! Not my normal drink but I would definitely order it again! read more

Black Rock Coffee Bar - Toffee nut latte - Coffee & Tea Near Me - Gilbert, Arizona

Get this! I ordered a medium coffee with no ice, and was charged .75 extra'! for what they call a "full pour!" So In other words they are ripping us off, just because I got my full drink and they couldn't add a bunch off ice. Lol so that means they owe me .75cents'! And the nerve to ask for a tip! Which I gave that's how I found out. They don't even give you the option, and feel it's ok to charge you. I was not even told about the charge until it was too late then she said well do you want me to take the coffee back!???! Unbelievable. I rarely go here because customer service always sucks and they have been so RUDE!! read more

Never left a review before but this one takes the cake. Pulled up to the window at 8:30 PM with my brights on because my regular lights are burnt out and I'm replacing them. Cashier's greeting: "Are your brights on?" I lightly explained the situation to him and he remarked: "Well they messed up the guy ahead of you." Sheesh, could've just warned me my brights were on. I then let him know it was my birthday and I wanted to use the birthday freebie. I read off a drink combo from my phone that I wanted to try, and the guy stops me and asks, "Are you getting this drink for someone else?" I told him no, a bit flustered. When the guy asks to see my driver's license (for proof of birthday, standard), he comments "I don't think it's the 15th [literally today, as if I wouldn't know which day is my birthday] but I'll pretend it is." Then walks away and audibly smack talks to the other workers while the other workers make eyes at me. So, not feeling great as it is. When the guy handed the drink to me (which I requested to have no ice), it was half full. I kid you not. I've never had a Black Rock omit drink like this just for having no ice. I have attached a photo of this pathetic mess they had the nerve to give me--knowingly, on my birthday. Never had a worse experience at any coffee place. Bonus points, I was so upset that I even forgot to ask for a Pup-Cup for my dog who just had a stroke today. Completely spoiled a really special day for me and I will be sure to discourage my friends from ever going here, especially during the night shift. read more

Black Rock Coffee Bar - "XL" Horchata Breve - Coffee & Tea Near Me - Gilbert, Arizona

I have been to this place a couple times. The coffee is great but the customer service is horrible. One of my friends wanted a chai tea I wasn't sure if they served it or not. I called the telephone number at the location, directly. I was instructed by voicemail to text the management team, directly at the number I just called. The message assured me I would be contacted shortly. I called at 8 AM and it is now 10:27 AM and I have not received a response. So much for that.... I like their coffee and cold brew. I would probably go to another location... I am not coming back to this one read more

I like their Italian sodas better than Dutch Bros. They're just a little sweeter, but not really SWEET like you could get from a soda fountain. I like the passion orange soda. Very nice. Didn't drink any coffee, but my wife says it's pretty good. read more

Our go to coffee shop!! We love their fuels the most. They have so many options and all of them are amazing. They also do deals often which is why we love supporting them even more! Such a great place! read more

Black Rock Coffee Bar - Coffee & Tea Near Me - Gilbert, Arizona

If you've ever wondered what the Wild Wild West, anarchist Russia, or the sinking of the Titanic was like, then come to the drive thru here. Two lanes, no queueing system or people giving direction like at Dutch Bros, every man/woman/nonbinary to themselves. Suburban soccer moms turn into Mad Max cosplayers, teenagers disgrace the sanctity of their provisional license, and the kind old man next door will push 40 in a 2 mph lane to cut you off. Some people are not cut out for this dog eat dog world, and I'm one of them. People have no etiquette and will blatantly cut you off even if you were there first and the good samaritan car will always be right in front of you and allow 50 people ahead. Absolutely infuriating. read more

First time coming here. Staff was nice. Drink was good. Got a blended drink and by the time I sat down it was already separating. I assume it's just because it's so hot here and it started to melt? Nonetheless it tasted good. Biggest thing really the flies. I don't know why there are so many flies! They were everywhere. Also thought there was lack of outlets. I could really only find one by the door near this window. Considering it's a food establishment and we're indoors I just thought the flies situation was a bit ...unsanitary? read more

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I really like the Black Rick Coffee Bars. I like their coffee ans the hot chocolate is really good. The barristers are all very friendly. It's my go to coffee place. read more

My orange sunset coffee was delicious! It's so nice to see seasonal drinks. I appreciate your sugar free options. Whether it's a coffee or fuel, our carload was happy! read more

Ask for large and gave me medium. Didn't have time for them to fix my threee drinks . And she assumed I was somebody else, typed her number in without asking and gave my points to that person cuz my name is now Bree. Bad customer service and doesn't read tickets sizes read more

I just ordered a Carmel blonde with toffee nut. Keira, was SO sweet and helpful! I would come back just to have great service from her again! read more

best black rock i've been too. drive ten minutes to this location bc of ben and his team rather than the one across the street from me. see y'all tomorrow - cody read more

Worst location ever! My smoothie was separated when they handed it to us and tastes like crap! Never going there again! read more

Black Rock Coffee Bar - Supposed to be a fuel smoothie.... - Coffee & Tea Near Me - Gilbert, Arizona

My go to place for a coffee these days. Drive through goes fast , in just few months , I have accumulated 3 free coffees , so that's a bonus :) read more

A great cafe for my morning cup of joe. Kept very clean and orderly. Creative lighting in the interior and a drive thru for quick service. I will continue to make stops here when I need that pick-me-up! read more

Black Rock Coffee Bar - Open outdoor seating - Coffee & Tea Near Me - Gilbert, Arizona

As a New Englander that loves coffee, I had heard of the Black Rock chain, but had never been to one before now. They have a really good selection of drinks, great service, and some A+ music to listen to while you are waiting for your drink to be made! I'm really glad I stopped in! read more