Excellent service, friendly. She made sure we had everything we needed. She made our time there an enjoyable experience. The food was delicious and the atmosphere was pleasant for our family. Thank you, Juanita. read more

Potatoes and fries soggy and cold. 4 pieces of toast but only two of them were toasted. Smothered heavy amounts of butter between the toast pieces like a sandwich. Gave our order to wrong person initially and they touched it but still gave it to use after. Didn't want to make a big problem so just dealt with it. read more

They say "never judge a book by it's cover"... BULLSH*T!I! I should have turned the family around the second I saw the waiters & waitress. I take the blame. The face & attitude always says it all no matter where you go, so this was our window of opportunity to walk back out, but we proceeded anyway. I'll keep this short. Every Black Bear diner I've been to had young, happy & friendlier workers who served large hot fresh portions. Didn't get that here. I don't know why in the Hell would you buy into a franchise to serve American food when you're supposed to be serving Mexican. It was a dark & depressing experience of course. Every bite of that cold, tasteless cheeseburger bit back with regret. This is sadly going to be the case no matter where you go now. read more

Juanita was a great server and super friendly! She made our Easter meal amazing! Thank you!

Haven't been to this place in ages! I always like the decor and ambiance. All the bear carvings are also very nice to see. Our server was very nice and attentive to us. Coming in on Father's Day, we had a feeling our food would take a while, but Juanita would still check on us often and gave us very good service for how busy the restaurant was. I also loved the earrings she was wearing. read more

Black Bear Diner Milpitas - 1 Biscuit & Country Gravy from the "Little Less" section (It was huge). Comes with bacon or sausage (not pictured). - Diners Near Me - Milpitas, California

Great service and friendly staff BUT the frier is not set to the correct temp bc fries were under done and when i asked for them to be redone instead of making a fresh batch he/she refried the old ones. The frier was clearly not up to correct temp bc fries were saturated in oil. Frying at the correct temp prevents oil saturation. Also, my daughter's pancakes were under done and tasted like raw dough. More minor issue was i had to hunt for a ketchup bottle that wasn't empty. Otherwise everything was great. read more

Juanita great service. Quick and efficient. Friendly and checks on us if we need anything

The wife and I decided to try Black Bear Diner for our Thanksgiving dinner. My wife had the turkey dinner and I had prime rib. Over all the service was fine, as it was a holiday, although the servier did forget to put vegetable (green beans) on my plate. The main problem I had was with the preparation of the prime rib. I asked for medium rare and told that only medium was avalible, so I accepted that. When the meal arrived there was absolutely no pink of any kind on the cut. At best the meat would be classified as well done, and very close to jerky. I would give Black Bear a 4 star rating on everything except the prime rib, to which I assign a zero star rating. read more

Juanitas service was great. Went in early in the morning with a large group and she immediately had a amazing attitude. Service and food were excellent. I would definitely come again to this black bear diner. read more

I want to say service was nice. Food was decent but pancakes were dry. Over easy eggs were pretty much over medium. French toast was soggy. People were pretty nice but Togo packaging cost $.80 extra. I haven't really seen a diner charge anything over a Dime for a take out bag. We went during breakfast time and it was slow so no wait. Nothing special at this location. Lots of parking in the private lot though read more

Black Bear Diner Milpitas - Classic French Toast* (840 cals.) - Diners Near Me - Milpitas, California

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Food was ok, Juanita our server was amazing, Keen to details & friendly. Music was too loud like disco.

I came in alone to eat and watch a movie on my phone. Service was quick, food was good. Juanita was attentive and quick.

Special 2X 2X 2X Breakfast Bacon, Eggs & French toast! Excellent and very attentive waitress named Juanita kept checking in on me refilling my coffee and an overall sweet young Lady ! Black bear Diner is always great place to relax and have a good meal ! Bears to you & always a fulfilling meal ! read more

If you like diner food, this place is for you. Great service, good pricing and big portions. They have lots of parking and space inside. I didn't have to wait at all for a table of 3 on a Saturday morning. Mocha Iced Cold Brew (400 cals.): Sweet and yummy but I think they could add more caffeine. I wasn't caffeinated enough, so we went to Starbucks across the way. Just tasted like chocolate milk tbh! Chicken Fried Steak (560 cals.): I got this with hash browns and a pancake. Good portion. Crispy and moist inside. I really liked this dish! It was a lot of food, so I didn't end up finishing the hash browns and pancake. Overall, a decent diner. read more

Black Bear Diner Milpitas - Mocha Iced Cold Brew (400 cals.) - Diners Near Me - Milpitas, California

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Juanita was awesome! She brought my mom a taster of gravy, our drinks were always full, and she was genuinely friendly. The food was hot and tasted great. We had a great experience. Thank you! read more

Great as always! It's very surprising to see that lots of people do not go anymore and it's always empty whenever I go, though the staff is so nice and the food is so good! FOOD: Delicious as always. I ordered the Volcano which was delicious. The eggs were cooked perfectly, and there were tons of maple syrup for the food. The bacon was also very crisp and delicious. My brother ordered the omelet and biscuit. The day I went, the biscuits were just baked so it was delicious. Super buttery and soft and the butter just melted on top. SERVICE: The waitress is always extremely nice. She always came to check on us, gave me a kid's menu to play with while I waited for my food, and was always very sweet with questions and all. AMBIENCE: Extremely pleasant and quiet. It is a perfect setting for a morning brunch or afternoon meal as the music wasn't too loud, the TVs weren't overbearing, and so on. The seats are also very comfortable and the jukebox adds a nice, old timely touch to the place. Will definitely be heading back! read more

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We had such a great meal at the Napa BBD that we decided to check out this one but it really left a lot to be desired. Our hash browns were barely warm, our scrambled eggs were brown and the bacon was limp even though we'd asked for it to be extra crispy. We sent the bacon back and mentioned the cold potatoes and got a second plate of bacon that was less crispy than the first and an apology for the cold potatoes but no offer of replacement. Not sure why the hash browns in Napa were crispy, hot and tasty but these weren't so guessing it's a kitchen issue. Our waitress, Socorro, was helpful but for $50 we kept thinking Jack in the Box would have been a better choice for hot food. We won't return. read more

Took over 40 minutes to get us our food with no apologies or anything. Three other tables were served before us. The food came out cold over and over. And the waitress gave me a disgusting face when I asked about our order. Couldn't even get our coffee out first. When the food finally came out, it was served on dirty dishes. Didn't take a photo of it before I immediately pointed it out to the waiter because it was so noticeable. This is so disappointing. We come here every week after the gym. Idk what happened today but yeaaa just lost loyal customers. ‍ read more

The AYCE Friday special fishy fry is a disappointment, i suggest u to just move on. The fish is pre made which i guarantee you it came from the freezer aisle of a superstore. Although the fries were abundant it should just be secondary to the fish. And if u put special in your menu shouldn't be actually special? This is the second time I came here and i dunno if i just seem to get the wrong food to order. But then again, everything in the menu should have equal bearing of being good to great?!? Come for the theme , sure... but meh for the food. read more

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Had lunch here with my brother and BFF. I had a rough morning so needed a hearty meal to get me back into focus. We ordered a few steak entrees complete with house salads, clam chowder, and fries. The food was good for a chain restaurant. Steaks were cooked as requested but the cut of meat wasn't the most spectacular -- can't have high expectations because it is Black Bear. Salad and soup were great. Nothing negative to note about service. Our server was very pleasant and attentive. The menu is very extensive. Definitely something to offer for even the pickiest eater. read more

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Juanita was very sweet and attentive. Everytime she came to the table she had a smile on her face!!! The food came hot and in good timing.

Had the chicken fried steak and a bowl of chicken noodle soup. Juanita was a great server

This has always been a favorite place of mine. Not only for the food and great prices but for the family ambiance it provides. The staff is so nice and willing to help, you never like you're being a burden. Highly recommend this place to bring your family to. read more

Black Bear Diner Milpitas - There "were" pancakes on that plate! - Diners Near Me - Milpitas, California

Juanita was our server and she was great. The food is consistently good and large portions.

Came in on a busy Saturday morning with the fam, and Juanita was prompt, and very pleasant. We enjoyed her service and the food.

Food always comes out wrong long wait no because the server I think the kitchen staff is no doing very well also is not only at thi location I been in sunnyvale locación an the same thing happen many times I think no fear because we are paying for the food read more

Juanita is an excellent server. She was very hospitable from start to finish. She made suggestions from the menu that met our wants and needs. Definitely recommend sitting at one of her tables! read more

Came for brunch on Monday with my family and was beyond disappointed. Not only did it take 45 minutes to get our food, both orders of pancakes came out burnt. We sent both pancakes back and when we got the replacement, the sprinkle pancakes had peppermint in it and wasn't cooked all the way. The cub pancakes were even worse, still burnt and pretty much had strawberries tossed onto the plate and looked nothing like what was being advertised. If your cook can't make it remotely close, don't advertise it. My sisters and I ordered an eggs benedict and it was smothered in sauce, so much that we couldn't even eat it. Jorge our server was rude; never apologized for the long wait for our food (it wasn't even busy), or even apologized for the dissatisfaction of our food. We won't be coming back! read more

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Awesome service since walking in greeting very nicely and they serve you very quick as well Juanita was a great server very attendant to us and helped with anything we needed hot sauce and all great service read more

Service is great, Jorge was super nice and very attentive. The food was okay. Restaurant itself is super clean and nice. ​

I was at work so I ordered delivery. Since it was delivery I called the restaurant and asked that utensils, condiments be added to my order. I received the order. The breakfast was very good, eggs fluffy, crispy thick bacon, toast, however there was nothing to eat it with. Remember, I'm at a work site. Aside from 2 pats of butter, No knife, No fork, No salt, No pepper, and no jam/jelly, especially after I called and requested it! For the price of delivery you can bet I will not make this mistake again. read more

Our server Juanita was patient (we lagged to order), kind, and attentive. Fortunately there was no wait as this location tends to be busy. The waffle as part of my meal stayed warm and was so tasty. read more

Haven't been to this location before, glad we did. Food was fresh. Our server Juanita was very attentive and kind. Will be coming back to see her and try some of the other food items read more

Great service, food was great and plentiful and on a Sunday morning we were sat quick and had our food in 15 minutes. Juanita was extremely attentive and helpful. read more

Hi I wanted to mention that my recent experience at this Black Bear was worth writing a review :) Given it being a busy Easter Sunday, we were greeted right away, and seated in a comfortable manner. I believed this to be possible because the amazing staff maintained the dining area exceptionally well. Our server, Juanita, arrived shortly after and provided excellent service from start to finish. She maintained eye contact during our orders, and ensured that we made the right choices - her experience serving people showed! She even provided expert service for my friend who had some nausea. The food came out and was precisely what we ordered, hot and fresh. The Italian sausage was tender and the eggs were done exactly how I ordered them - with some cheddar and onions. Overall, the ambiance was perfect for an Easter Sunday and I would gladly revisit this place again, Thank You! read more

Excellent food and excellent service. Came here early morning after my shift. Food came quick and was very flavorful. Pancakes were perfect. read more

Black Bear Diner Milpitas - Bruce's meat lover's omelette - Diners Near Me - Milpitas, California

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The food is always great and hits the spot. Juanita was our server and was friendly, attentive and sweet. This is our Go To spot when we have a rumbly in our tummy weekend mornings! read more

Juanita was or server. Was super nice and helpful with the menu. Always checked on my wife's coffee to top it off. Everything about our experience was great. Give her a raise! read more

I went in for breakfast while my car was receiving routine maintenance. I ordered the special on the banner. It included 2 eggs any style, 1 bacon or sausage, 2 pancakes or french toast. The server asked another server what it came with and said it includes toast and hash browns. I said sourdough toast. A few minutes later, she said it didn't come with hash browns. I said it was okay to add on. I was working on my computer, so I wasn't paying much attention, but the plate didn't come with pancakes or french toast. The butter on the sourdough was not melted, so it was just spread on. The hashbrowns were either super crispy or raw. I was hungry and busy, so I just ate it. I looked at the bill and they charged me $7.89 for the side of crappy hashbrowns. I should have complained, but I was in a hurry. I only want what they advertised and cooked properly. It should not be that hard to deliver. But somehow they found a way to fail! read more

If your going to Dine here take your kids! and if you dine here take them with you at 11 am or later. This is because they have kids meals for $4.99 to $8.99 I believe. And if you dine after 11 am for the kids meals it comes with a free ice cream sundae dessert! So very affordable pricing for the kids meals and they are pretty good! I will get one Entre myself. It is a fun place to go to for the kids. They love the bear statues and cabin like atmosphere. But yes great place to go eat with the kids for the great priced meals they have! read more