Good place for a taste of an Arrogant, Distasteful, and Insulting experience.
My wife and I made a pre-Valentine reservation, given the fact that on the 14th things go a bit crazy. The reservation was set for 8:00pm based on the (see pic) 10pm closing time advertised.
We were seated upon arrival and our BYOB drink was opened. Although they didn't have our favorite plate, we happily picked two of their appetizers and two of their special main courses: their four cheese ravioli and the lamb rack. After the appetizers, they brought the ravioli: a mushy plate of overcooked pasta with cheese and a plate of COLD lamb chops. I capitalize on purpose because it was either taken from the freezer and not completely microwaved or it was sitting out for too long. We called the waiter and let her know but she called Vicente, the owner, a normally kind and service-oriented guy, who came to our table as if we had done something wrong for (kindly) complaining about our food. I showed him how my wife's ravioli was a such a mush, without hardly any pasta texture, and how my lamb chops and Quinoa/green pea-bedding was too cold. This guy, again, looked at my wife like she had done something wrong and without any apologies or even the kindness of asking her if she wanted a new batch, he yelled "So, what do you want?" you don't want it or not? I'll take it out of the bill". That is it. He looked at me and took my plate to bring it later reheated. Terrible. Terrible.
The place was not crowded at all. It was 9:20pm (normal for an 8pm dinner time and returned plates) , we were given the check right then. We were finishing our dinner and my wife's favorite dessert. Suddenly the owner, again, screamed at us saying, "hey, we need to go home. People had a long day today and we need to close". CAN YOU BELIEVE?. I replied saying that they shouldn't take reservations after a certain time if they are so strict on closing at a certain time specially when the site says that they close at 10 not at 9 pm. Or that they could kindly let people know that they were closing early (or at a certain time) so that people would know they only have 45 minutes to eat and go home. He was mean, my wife and I were taken aback with this guy Vicente's behavior. Unacceptable. Not in that community. The place is going the wrong way. There are better choices. Kinder, more respectful. Less arrogant and tasteless. read more