Wayne always does an excellent job! He is thorough, answers all of my questions, always puts everything back where it was and always makes me feel like I'm getting the best service possible. While I have no complaints about any of Bills Pest & Termite technicians, Wayne is definitely my favorite! Thanks, Wayne, I appreciate the service you've provided for over a decade! read more

I was very happy with the service I received from Bills Pest Termite Control. I was responded to promptly by Lisa in the office. The first service technician came out on time for the estimate and explained everything thoroughly and provide me a comprehensive estimate. The two technicians that came out to do the work were very nice guys and did a great job. Overall, I give them an A+. read more

Bill's Pest Termite Control company is superior in every way - we utilized both of their services for termites and for various bug pests! Their entire staff was very responsive and explained the steps in great detail. Scheduling was prompt and their service representatives at our home were very professional and thorough. Paul and Summer were the on-site folks who came to the house, and called in advance to confirm their previously scheduled arrival times. Their rates are very competitive and well...worth the money for their experienced techs - very professional courteous, and timely! Upon the first pest control treatment, all the ticks and ants were gone With the initial excellent rate - they do a follow-up visit after two weeks and one more after that just to confirm the pest issues are gone. Then they set you up on a very economical monthly visit to insure the bugs stay away - you won't find a better deal! The service tech for the termites came out on the scheduled time and date, and he was also awesome. The one time charge for the termite control treatment (service took about 1 1/2 hours) was much cheaper then many of the other well-known companies around town. No need to check around with other pest and termite companies - Bill's Pest Termite Control is the one to use!! read more

I have been happy with Bill's Termite service for years. I appreciate their hard work and professionalism. They arrive during the time period that they promise to visit my home and their employees are pleasant, professional and have a great attitude. I really appreciate their work and feedback about termite prevention. read more

I wasn't sure where I should leave the review. But I just moved into my new rental home in January, shortly afterwards we found out our property that we were renting was infested with ticks. I called Bill's Pest Control who advised they needed to do 3 sprays to get rid of the problem. You guys sent out Summer, and she was AMAZING! She was knowledgeable, honest, and she got the job done. She came when she said she would, she advised us what to expect, gave us some helpful tips, and the sprays were reasonably priced. Summer was the best woman for the job, and I will be recommending her and Bill's Pest Control to our family and friends. Thank you so much for the awesome job you guys did, and for the amazing professionalism! read more

We had termites and had Bill's come out today to treat. The technician arrived on time and worked quickly, efficiently and thoroughly. He explained the process and cleaned up any mess. I'd recommend Bill's for your Termite treatment. read more

Highly recommended! Inspector/estimator, Jonathon was great, on time & knowledgeable. He gave me everything in writing, even a map of the infestations found. I delayed treatment due to cash flow at the time and then frankly forgot about it until I saw new tubes in the garage when moving some boxes nearly a yr later! They still honored the quote! The service staff was on time, drilled all the holes in the garage and my home's ext. and with no problems. NO signs of termites since, 8 mos later now. read more

These guys are the best. I uploaded pictures of an ant infestation in my bathroom and they took the time to respond via text and phone call on what to do without coming out and charging me. They are professional and super friendly read more

Looked at various folks then settled on Bills. Their people sure are friendly and they worked around my interesting schedule to get together. Then when it started raining when the treatment was scheduled we pushed it back by a day and it all worked great. Very happy with them and their work! read more

Bills pest termite control came to my property and gave me a free estimate of the work needed to be done. I made an appointment for a week later. They were very timely and the technician was very professional , knowledgeable and friendly. Cost was very reasonable read more

So just recently I had my house sprayed for some pesky silverfish who seem to want to takeover my new home. Not gonna happen buddies. After all was said and done, he says to me, you know you have traces of termites right. Yup knew I that when I bought the place. Well do you mind if I give you a quote? Sure no problem. He does his work, gives me a quote and my eyes almost popped out of my head. Hmm yea I will get back to you on that. In comes Bill's Pest & Termite Company. I googled them, reviewed all of there reviews on every site I could think of including the BBB (in which they have an A+ rating) and all of the reviews with the exception of one or two were very good. Lisa came out and did a very thorough inspection of 13 for me, let me know the good, the bad, and the ugly and then gave me a quote. WHOA momma! Yes it was that good and I thought it was a mistake. Now don't get me wrong, I didn't really have X amount of money laying around to give away but I knew I had to get this taken care of and the price was several hundred dollars cheaper than what was quoted to me to do the exact same work and their work is guaranteed. Imagine that. The next day, David comes over from Bill's, gives me the good, bad and ugly and lets me know exactly what he was going to do and how long it would take for the treatment to be effective. A little under 2 hours later everything was done, cleaned up and good to go. Lisa even did a follow up call to make sure everything was done to my satisfaction. WOW! Awesome! As my fellow reviewers have stated, they will come back for free if there is any evidence of termites within the year and retreat again. Even their renewal rate is great too. So GOD forbid you have termites, but if you do, call Bill's Pest &Termite Company. They will definitely take great care of you! read more

We had Paul B. come out for a termite inspection and he was friendly, thorough, and quoted us a fair price. We were pleased with the work performed by Chase R. We were happy with the service we received. read more

For the initial inspection, came on time and was very friendly and educational. I had them treat my house and it was just one person! He completed the job in the estimated time. Overall great job and would do business with again. read more

I am going to start by saying I cannot believe all the good rating this company has. Because, my experience with them was horrible. The thing that really angered me and it still does is that he had the nerve to put one of his stickers on my water heater. He never asked to do it, I did not have him do any work , and he defaced my Water Heater. I was selling my house and the buyers Real Estate person had this Company come out. He fully misdiagnosed for Termites which when I had another company (2 Actually) they both said it was old damage and it was bits of wood used in the landscaping. He took photos of pieces of wood in the yard and said there was termite damage, nothing in the house or touching the house. Anyway, He had written up an estimate that was way over the top as well. But, again what really angered me was the Sticker that he put on my water heater in my laundry room. Plus his bill was far too padded. read more

I called Bill's Pest Termite Control when I found some mud tunnels in my yard. They were able to send out somebody to inspect (I believe his name was John?) within a few days. Although I did have termites, the technician was honest and kind enough to educate me on the different types of termites. Basically the termites I have survive off of dead vegetation and won't do any structural damage to a home--to get rid of them, I can spray the mud tunnels with a water hose! Amazing. This would have been a perfect opportunity for the company to tell me I need some expensive treatment or try to get unnecessary business from me, and I likely would have done it. I appreciated his honesty and candor with me.The technician then did a thorough inspection of each room in the house and the entire perimeter of the home, even giving me a baseline quote of what it would be if I ever needed termite treatment. I felt well-informed and comfortable throughout the entire process. The technician was also very sweet and comfortable with my two large dogs, which I always appreciate. I'll definitely be calling Bill's Pest Termite Control for the annual inspection and if I ever do have any exterminator needs! read more

Absolutely recommend Bill's! I have a very unusual home-- a basement in the middle of my slab. Needless to say trenching at or drilling the perimeter of the slab of the house to treat is impossible. I got a timely inspection when I discovered termites in the finishing stages of a remodel-- the worst scenario. Jon and Anthony and Ryan all put their heads together on this one! The all day treatment was done with minimal visible signs. Unfortunately we spotted that the little buggers just moved to another area. Called Bill's and Anthony was out the next day-- ready to retreat within days. This time the carpet in three bedrooms needs to come up to access the entire basement stem wall! I have no doubt that Bill's will do whatever it takes and they will most certainly stand behind their warranty. Guess my home will be one of the weirdest jobs yet! Will update this review after a bit to let you know how it all went. BTW-- they are very affordable and extremely knowledgeable. Not like other flashlight toting "surface inspectors". Update-- the illegal termites have not returned! read more

I called and tried to set up an appointment on Saturday. I was told they don't work on Saturdays. I made an appointment on Monday but searched for another company that supported my need for a Saturday appointment if at all possible. A sale was lost because of this. I hired the company that came out on Saturday for me which they do by appointment only and that's what I did. read more

I found a tunnel in my garage and FREAKED out... (this was last year)... Many of my friends had termite problems too, and also had problems with having to be treated again and such... I called Terminex for a quote.. and that was an interesting experience.. The guy asked me if he could come at 6am, instead of our scheduled 4pm, because he had to take his personal truck to the shop... im understanding, but maybe you shouldn't tell people that.. ANYWAYS! The woman came out (sorry, i forgot her name).. but she was friendly and knowledgeable. A guy came out soon after and put the chemicals down.. They were cheaper than all the other quotes i received and I was super pleased with all of the people I worked with! I would highly recommend this company to anyone! I haven't seen anymore signs of them, but am going to call and have them come check again, since im paranoid.. and im thinking about calling them to help w/ crickets and scorpions and such! So glad i found this company! read more

Although there was nothing wrong with their service (ie - we never had any more or less bugs) I could not get them to call before they came. I repeatedly called the office and asked them if they could come on a specific day of the month, each month at approximately the same time. I have a compound like backyard, with small dogs, and I like my privacy. To find someone in my backyard spraying without knowing he's out there, freaks me out. I finally fired them after talking to both the technician and the owner or operator at least four times about this issue. Hopefully the new company will stick to this simple request because Bills could not. Strangely, both the gardener and the pool guy get this...do you think Bills just has so much business they can afford to lose a customer? I guess so. read more

Our experience with Bill's taught us a very valuable lesson: to only use a pest control company that applies Termidor HE rather than the use of Premise 75 as Bill's does. Premise 75 termiticide does not have the same residual or efficacy as Termidor HE for long term termite control. Both the manufacturer (Bayer) and Bill's might argue against this point. However, based on our own experience with 3 subsequent re-infestations of termites in less than 5 years (with Premise 75 being applied on 3 separate occasions) we came to realize the differences between these two products. After much research & speaking with other pest control professionals it was apparent that Termidor HE out performs Premise 75 by a significant margin. Obviously we changed companies as a result, including some other very important reasons listed below. We first hired Bill's to treat our home for termites about 4 1/2 years ago and they used Premise 75 which was several hundred dollars cheaper than Termidor and did not include a 5 year warranty. Bill's said that Premise 75 performed better than Termidor. It sounded great - right? Maybe for a quick fix but with the re-infestations we had and the cost for re-treatment, our cost was then equal to what other companies initially charge to apply Termidor HE and include a 5 year warranty with their services (prices averaging around $1,000 for 265 linear feet). So, it would have been better to have used a company that applied Termidor HE from the very start; get a 5 year warranty and extra peace of mind. Then, had there been any re-infestations within 5 years it would have been under warranty. After our 3rd re-infestation we contacted Bill's about why the termites keep coming back knowing they have applied Premise 75 three times in the past (this includes the initial treatment). They insisted it was not the failure of Premise 75 or how the product was applied but must be caused from some other unknown reason. We also called the manufacturer for assistance but they offered no guaranty for their product and referred us back to Bill's. Good pest control companies will treat for termites based upon the linear feet of your home; not square feet or some other calculation. This ensures they apply enough continuous chemical to fully treat your exterior, concrete slabs & other termite access points. They should also be following the manufacturers guidelines for how many gallons of product is needed per 10 linear feet. The correct ratio is essential for trenching and the spacing of holes that need to be drilled into concrete slabs. This matters because what we found out is that Bill's shorted us approximately 30 gallons of Premise 75 based upon the actual linear feet of our home per the manufacturers instructions. They also drilled their holes approximately 18-20 inches wide. Spacing for Premise 75 drilled holes should "not exceed 12 inches" per the manufacturers guidelines but Termidor HE allows for 18 inch spacing. So, this further confirmed our suspicion that we did not get our full money's worth, and all of the above was likely a huge contributor as to why we kept getting more termites. Bill's might argue that spacing is a non-issue if enough product was injected into the drilled holes but the total gallons we were charged verify this discrepancy. Our opinion is that Bill's was an economical solution up front but the value was very short lived. We were not happy to discover we got shorted on product, even with their re-treatments the math still confirmed we were shorted on product/coverage. The manufacturer's label says it all, so it should be a no brainer to follow their guidelines. Plus, knowing they spaced the slab holes too far apart further supports the product application was diluted and was not in line with what the manufacturer requires for creating a proper treatment zone. Our advice would be to focus your time & money on a company that uses Termidor HE with a 5 year warranty included; and that also follows the manufacturers instructions accordingly. If you use a company applying Premise 75, as Bill's does, just know what you're getting into before you commit. The active ingredient in Termidor HE is Fipronil 9.1% and it is the best termite killer treatment available. But don't take our word for it, just do a little research and you'll quickly see the difference. And if Bill's offers any rebuttal to this honest review, there's nothing they can say that would dismiss the facts of our own experience. Our goal in writing this review was to help others learn from our own trials so that you, too, can make the best choice possible for termite treatment. We will not be using Bill's services ever again since, for us, we have found a much better option. We ended up going with a smaller company where the owner and operator are one in the same. So, it wasn't one of the big guys you'll typically see show up in Yelp searches based upon the number of their reviews. read more

Incredibly thorough AND personable, these two individuals were entirely sensitive to my animal population as well! I am thrilled to work with them on a monthly basis. read more

These guys are awesome!! I had a small termite problem at my property in Tempe. I had already had an inspection done by one of the larger companies and had Bill come out for a second opinion. Not only did he save me money, but he was very honest regarding the type of termites I had and the appropriate treatment. He did a spray treatment instead of the invasive and more expensive ground drilling treatment. The gentleman who came out to do the treatment got the job done. I'm hoping they solved my problem, but said they will come out as many times as necessary to inspect and treat for the first year FOR FREE!! These guys gave me an incredible level of service, are priced well below the competition, and were able to put me at ease regarding my termite problem. I highly recommend this company!! read more

These folks know what they are doing when it comes to Termites. The inspector showed up on time to the exact minute scheduled. She thoroughly explained and showed me what she found and provided recommended treatment options I the spot. The quote was actually less than I expected. I scheduled the treatment and the treatment specialist was also spot on time and also explained the entire process which appears to be very thorough from my observations. read more

I would highly recommend! Reasonable price and a great job! We had Madison the tech and he was awesome. He really went out of his way to do a good job. He even picked up all of our dogs toys in the backyard :) read more

Bill's literally just left my house and I have to say they did a stellar job! Thankfully we caught our termite's early so treatment was not too intense but even so, I'd call them. Everyone I interacted with there was super friendly and helpful. They do not use carcinogens to treat which is nice (last thing we need in our house is a nerve agent!) and I'm sure my dogs will appreciate that too. Our appointment was at 9am, but our helper actually showed up earlier than that--about 20 minutes early, armed with a spec sheet and ready to get the work. He had to pull the carpet up to drill, but you'd never know that looking at it now. He pointed out the cause of why the termites may have come out, a leak on the side of the house we will have treated. Costs were not very heavy at all and great professional service, I highly recommend! read more

Highly recommend this company! Awesome response time when calling to schedule an appointment and very helpful with any pest questions.

We had termites in our "new to us" home so we called Bill's. Jemma came out to give us a quote to drill and pour termiticide, it came in hundreds less than our previous 3 quotes. She was super helpful, and a pleasure to deal with. We also mentioned to her we were replacing our roof, and she recommended to us a GREAT roofer (Bill's son-in-law). When our scheduled date was upon us, they arrived right on time and did great work. Here it is, 2 months later, no more termites! Great job, thank you so very much! read more

Their motto is "We'll Treat You Like Family!" and they do! Bill, the Owner, came out to inspect my property (for free) and within half an hour had someone out to treat the Northwest something-or-other little buggers that were eating my home-adjacent storage cabinet. He did a great job of explaining all of my options (I could have just ripped the cabinet out) and didn't up-sell me on anything. I asked about a warranty (because I remember my parents buying one when they treated their house) and rather than take the bait (and get an extra $75 from me), he explained why I didn't need one for the type of termite we were dealing with. Bill just strikes me as a knowledgeable, honest and genuinely nice guy. I highly recommend this company! read more

So, G found some termite tunnels and I totally freaked out. We both started researching and came to the same conclusion at the same time - Bills is the place to choose. They offered to come out for an inspection but I just scheduled the treatment - we knew we were dealing with termites and it didn't make sense to have the inspection first. This was a definite 5 star experience! I wish all businesses I deal with were this good. Seriously. Our tech, Donovan, arrived 5 minutes early. He didn't seem irritated that I was pulling into the driveway as he knocked on our front door. We walked the house together. He pointed out the tunnels we hadn't noticed. Then he explained what he was going to do in detail. He answered my silly questions. He explained how the treatment works and why it kills them. The treatment took about an hour, we paid and he explained what to do over the next month to verify the problem was resolved. The service comes with a year warranty so if we notice any more of the pesky buggers hanging out we can call and Donovan will come back out and take care of them and for $150/year we can extend the warranty and they'll come back and treat the house. I'd prefer not to have another problem, obviously, but if we do I won't hesitate to call Bills. read more

These guys are a great company to do business with. Gemma came out and promptly gave us excellent customer service. Michelle in the office is very nice. Have to highly recommend them to anyone. The unfortunate thing for us, a competitor gave us an extra yr warranty. If it wasn't for the business decision, with out a doubt we would have gone with Bill. Our experience dealing with Bills was outstanding. read more

I had Bill's come out to give me an estimate for termite treatment, along with several other companies. Bill's wasn't the cheapest price I received, but after reading the fine print on all my proposals, I knew I was getting the best service from them. They were upfront as to what they were going to do (a full treatment as opposed to others' partial treatments) and they had no hidden costs like trip charges for follow up service. I was completely happy with my termite treatment and the technician, Donovan, who came out to do the job. They were honest and friendly all the way. They treated me better than some family does! LOL read more

We were concerned about termites and called Bill because of good reviews on Angies LIst. I was astonished when they came out - inspected our place and told us everything looked good. No charge. Call us if you need anything. Nice to know there are honest, hard working small business owners out there. Will definitely call Bill whenever I have a need. read more

Although finding termites at your house is never a pleasant experience, Bill's technicians made the treatment process as pain-free as possible. From the initial estimate visit, to the treatment, all the technicians were extremely courteous, efficient, and neat. Although it hasn't been quite a week, I feel like the treatment was very thorough, and from the amount of chemicals they used...I don't know how anything could survive. Only time will tell, but customer service is extremely important to me and that is where these guys have gone above and beyond so far. read more

Summer came out yesterday and did a great job. She was very informative. I highly recommend Bill's

We had ants come in through our bathroom and into our son's crib last night so I was completely freaked out and needed an exterminator immediately. I called at 8am and they had a technician out by 10am!! Summer was our technician and she was great! Very friendly, thorough and thoughtful about our 2 dogs and baby. I wish all service calls were this reliable and pleasant. Highly recommend!! read more

Sunday evening, August, 2012: I'm out hunting scorpions in the backyard (not to kill them - I just think they're neat to watch.... as long as they stay outside...) and happen to glance up at one of my walls. Is that... ? Noooo, I'm sure it's just a stain... but, let's look.... aw man, it IS. It IS a mud tube. Is it active? Yep. I've got termites. After I fired my last termite company for non-performance, I had already researched a list of companies I would call if I needed help in the future: Bill's was #1 on the list. Emailed them requesting an inspection, and Tuesday morning Lisa arrives. Within 3 minutes of her arrival, I knew that I wouldn't be needing anyone else on the list. (I've hired a number of contractors over time, and I can tell you that - with the good ones - you know almost instantly that they're right. If you're 20 minutes into bid and you're still not sure that this is the person you want to work on your house - it isn't.) Lisa was honest, sincere, down-to-earth and no BS. She informed me of how they treat, and how they guarantee their product. As she went through my house, looking for creepy crawlies, she told me what she was looking for so that, in the future, I could keep an eye out for signs of termites. She pointed out a couple generally unsavory critters outside (a black widow in my storage closet, as well as a snake skin) but didn't try to sell me pest control when I mentioned that, as long as the fauna stay outside, I have no problem with them. Two days later, her fellow came out and did the treatment. He drilled all around the house and, aside from the holes he meant to make, didn't do any damage. Which is impressive, since I have saltillo tiles on my patios! Fast forward a year to 09/13: I noted something funky on the wall in my bathroom and called up Bill's for an inspection. Bill (not THE Bill) came out and, sure enough, a few of the little buggers appear to have survived, probably around my sunken bathtub (aka "The Drunk Tank"). Now... It's a few weeks past my renewal date, so technically I'm out of warranty and they could legitimately charge me full price. However, they gave me absolutely no trouble about it, simply charged me the annual renewal fee, and will be out in a couple of days to whack the survivors. They're going out to my boyfriends' house next week to do a free inspection for termites and to give him an estimate for scorpion eradication. (Which is great for the boy, since he hates the stingers, but sucks for me since, as I mentioned, I think they're super cool. When they're outside. Or at his house.) read more

I am so happy with the service we have received from Bill's. The service is prompt and professional. Everything is explained in a way that I can understand. The inspection was the day after I called, and the treatment was done within days. The inspector and the treatment staff were very thorough. I am confident that my termite problem is taken care of and that I can call any time with questions and/or concerns. Oh, and their pricing is better than any that I found. read more

I was referred to Bill's Pest Control by my sister and called immediately (even though a neighbor works for a competitor). They were great! Office staff is friendly, the inspector was very knowledgeable and the guys who treated the house were thorough and tidy. They even told us how and where to look for reoccurring problems as termites are tricky little buggers! The price was much less than I expected and the warranty was fair, too! Well, yesterday we discovered what appears to be termite trails. I called and the friendly office worker has set it up to retreat. I expect the same fabulous service! read more

Had a wonderful first experience with Bill's Pest Control - they arrived on time, charged me the quoted price, and gave me quite an education about the pests lurking in and around my home. Our technician was Tina, and she really loves her job, I've never heard anyone more excited about the critters of the valley (and how to eliminate them) than her! Hopefully we'll be sticking with them for years to come and hopefully we'll stay bug-free. read more

I'm not from Phoenix and I have absolutely no experience with termites so I was pretty nervous when I saw hundreds of termites in my pool from a swarm. I called Bill's Pest & Termite Company because of their previous high reviews and online reputation. John was my Tech and I couldn't be happier with how professional he was and how he took the time to explain the types of termites and how they can affect your house. He was very thorough in everything he did and didn't use any scare tactics to try and sale me something I didn't need. The quote he gave me was very reasonable and I can't recommend John and his company Bill's Pest & Termite Company any higher. Also, most companies give you times that they will be there from 8-12 or 1-5, I was told 12pm and John showed up at 12 on the dot. Awesome service and so friendly! read more