I appreciate Marcos coming to the door to ask if we have experienced any issues. Normally, the answer is no. This time I advised twice cockroaches had entered the primary suite. When I saw them they were already dead or dying - but they had made their way from the door under my bed and into the primary bath. My concern was that they may have been on my bed before moving on and dying! Marcos addressed the issue by spraying extra product on the patio outside the bedroom doors and provided me with traps to place inside the door to ensure they can't wander any further if they do enter. That gives me peace of mind - thanks Marcos!! read more

I am writing this review on behalf of my mom. She experienced multiple problems with Action Termite & Pest Control and in turn, we will probably be taking our business elsewhere next year. Monday: Mom calls to set up her yearly termite inspection appointment. She is forced to deal with AI only. She gets through it and has an appointment for Wednesday between 8am - 11am. Tuesday: Mom calls again to confirm the appointment, as she is not sure if AI got everything correct. Mom speaks to a person, and they confirm the Wednesday appointment for between 8am - 11am. This same day, they are already emailing her an invoice - once at 3:09pm and again at 5:03pm (even though her service isn't until tomorrow). Wednesday: Around 10am, she discovers that THEY HAVE ALREADY CHARGED HER CREDIT CARD AN HOUR EARLIER, AND THEY HAVEN'T EVEN BEEN TO HER HOUSE YET! She immediately calls regarding this UNAUTHORIZED CHARGE, is forced to deal with AI again, and must leave a message. Around 10:45am, the tech calls and states she is on his schedule for the end of the day! She said that is not when her appointment was scheduled for, and she also tells him that her credit card has already been charged for the service. He apologizes and proceeds to get to her house within 30 minutes. Tech (Anthony) is super-nice and performs a thorough inspection. Right after the inspection, they proceed to email her another invoice with an amount due - even though her card has ALREADY BEEN CHARGED. Mom did receive a phone call from the office after the tech left, apologizing for the problems. Both the tech and the office kept blaming AI for all the problems. Maybe rethink using AI, instead of employing a person who could use a job. Because instead, you will be losing the money when you lose the customers. read more

Stephanie is a great person and hard worker. I have nothing but good to say about her and hope I keep her as my tech.

Excellent work by Carl today. He was very pleasant and professional and on time. I would recommend him.

Great service! Very friendly tech! I'm happy with my choice to go with Action Pest control!

Bill K. came out from Action Termite treatment to do a real estate barrier treatment. I had an inspection done and no termites however living in AZ I think it's a good home protection service to have. Bill was professional, polite and provided a great service. He explained the trenching and why and they put the dirt and rocks back afterwords. Advised me to not let my dog outside for a hour after the treatment. Thank you kindly! Great company to work with! read more

Bill was friendly, knowledgeable, prompt, and accommodating. He made me confident in the process and satisfied in selecting Action for my house's needs. His interaction and work today will make me a customer for decades to come. Thanks Bill K.! read more

very thorough. Friendly and efficient. Spent a lot of time.Appreciated Josh's attention to detail.

David is on time, friendly, efficient and professional. We request him to provide our pest control services.

Front office just switched to an AI system, with no human to answer the phone. To make any changes to the account, you must leave a message with "SARAH" and someone will call you back. This is UNACCEPTABLE customer service and I will never do business with this company ever again. I expect that Action Pest will lose many customers due to this, just to save a few bucks. read more

This company has been nothing but unprofessional. My technician, Ben, promised a 48-hour follow-up after setting traps but didn't return for nearly three weeks. When he finally showed up, the traps contained decomposing, maggot-ridden rats. He came out one more time, set sticky traps, and then I got bumped from his schedule for a scheduled 1 week follow-up. When another rat got caught and was still alive, I had to remove and dispatch it myself because Ben ignored my message. He tried to reschedule with me, then, he stopped responding altogether. Completely unacceptable communication. This company does not care about its smaller clients or basic follow-through -- avoid them. read more

The two technicians were on time, friendly and efficient. They completed the termite treatment within the estimated time. AJ took time to answer my questions and concerns. They left the property in neat condition. read more

CUSTOMER BEWARE ...ACTION TERMITE & PEST...Rodent control... R I P O F F !! $468.00 initial cost plus $79.00 pest control. plus $99.00 a month, MUST buy a package to get rodent treatment. After 2 months they told me $468.00 was just for DROPPING OFF bait boxes and bait. This company takes advantage of your situation! Prior to this, I maintained pest control every 3 months. NO RODENTS EVER SEEN DEAD OR ALIVE. They said after rodents take bait it will take 3 days to kill them. It has been more than 2 months and nothing, no rodents' dead. I cancelled my agreement! They came to pick up bait boxes. You don't even get to keep bait boxes FOR $468.00. At Amazon, you can buy same rodent bait boxes for $74.00 for set of four, PLUS BAIT. Amazon also has other options! Don't waste your money with them, they take advantage of the situation. Do your research and buy from Amazon! 27 years living here in AZ, never had a problem, didn't realize AZ had native rodents or that they were a problem; never have had rodents inside the home. I cover my outdoor furniture in our "winter" months for protection and leave cushions on furniture. When I removed furniture coverings to clean furniture and cushions, I found some droppings on the cushions (Action Pest Control said it was rats). For backyard snake prevention, we have "chicken wire" covering drainage openings and around gate opening because I had pets. I am sure if I didn't have that snake deterrent, snakes would have captured any rodents. read more

appointment was scheduled between 11AM and 1 PM. I waited till 1.20 PM. He did not show up. He did not call.

Cody treated my property on 4/10//25 interior and exterior, he did a great job and he also provided me with valuable information pertaining to various types pest as it relates to the types of Plants or Trees. Thank you Cody. Pearl P. read more

Johnny Estrada Johnny was very professional and took the time to answer all of our questions. He was also super considerate of our dogs who can be a pain and he was very easy to work with. We love Johnny. read more

The people that come out for the most part are nice. But when it comes to billing. They quote one thing and then raise the price. They tell me that they sent an email out about the price increase but not only do I never get it but others that use the service do not receive this email either. Last August they gave me a credit. This May when I called up I spoke with Irene who could not care less if I canceled. I would not recommend Action. The Customer service is piss poor. When I spoke to Andrea she said a ton of customers are not getting the notice either. Andra apologized for the inconvenience. They did refund the $8.00 but as a whole I would highly recommend going somewhere else read more

We had a service call on a termite issue at a recently purchased property. My technician was personable, professional, and obviously knew his business, arriving within the time window. He answered my questions and spotted issues I was not aware of, and expanded the area to be treated. An excellent service call. read more

WORST COMPANY EVER! DO NOT USE! We had Action conduct an inspection on the house that my mom was interested in buying. The guy that came out found only ONE tube. We weighed the pros and cons of the house and ultimately decided to buy it thinking that one tube was not significant. Once she closed on the house we hired a different company to come out and do a termite treatment. They found evidence of termites in TWENTY FOUR places, all around the house inside and out! The guy even showed me holes in the walls of the bedrooms where the termites had been coming through. He called the infestation "a doozy of an infestation" and said that he would even rate it moderate to severe! We are baffled how these could have all gone unnoticed by Action Termite Co. Now my mom has to live in a home that is completely infested with termites, and who knows how much damage has been caused in the walls. It's unbelievably unfair, and I blame it all on Action for ruining this new home for all of us. She would have never had bought it had we known the extent of the infestation. We feel totally misled and we've all been losing sleep over it. SHAME ON YOU, ACTION TERMITE CO! read more

Great Service! Came in a timely manner. Great Tech, Rachelle! Answered my questions and explained well!

Last year, we noticed termite tubes on a pre-purchase inspection and asked the seller to address the issue. They hired Action Termite & Pest Control, who confirmed the presence of subterranean termites and treated the structure. We bought the property and one year later the termite tubes are back. We tried to have Action come out to quote for another treatment and they ghosted us and never showed up for their scheduled appointment. We got quotes and treatment plans from three other pest control companies and all three said the surface treatment that Action performed was useless for subterranean termites since they never come to the surface. All three proposed drilling and trenching around the outside of the property in order to inject the pesticide into the soil where the colony lives, and after doing more research we learned this is the recommended approach for subterranean termites. Not only was Action's treatment ineffective, but they charged the seller $600 for it. The other pest control company we hired to do the job properly is only charging us $80 more and is including a 3-year warranty. read more

ACTION Termite & Pest Control - Pest Control Near Me - Phoenix, Arizona

There aren't many businesses I'll give 5 stars. Action, and more specifically Bill Kingsfield with Action is that guy! The whole process from the estimate to the service felt very professional, knowledgeable and like they really cared about taking care of me and my home! They were the most reasonably priced, offered the best warranty for their services and when it came down to the service, left me knowing that I had chosen the right company. They are also one of the only companies that offered to allow me to make multiple payments. That was huge for me in this economy! Now back to Bill! He called me prior to showing up to let me know he was on his way. He was well spoken and very friendly. When he showed up (on the Easter weekend by the way!) he was in uniform, in a clearly marked company vehicle and thoroughly explained the entire process. Inside my home, he was great with my dogs and wore shoe covers which showed a lot of respect and consideration for my home. He took the time to look at the locations of both showers, sink area to determine the best way to treat the active termites and explained how he would treat the area. When he was finished, he took me through all the areas he treated to show me how he had patched all the drill holes and had put things back the way they were. It was at this point he earned his 5th star. Due to the holiday weekend and the office being closed, Bill put notes into the system notifying the office that I'd be making my first of two payments on Monday! He eased my mind concerning the processing of the payment, cleaned up his work area and left my family and I knowing that our home was treated properly and professionally. Thank you Bill, if we need pest control services in the future, we will be asking for you! read more

We are very happy with their termite sistem . Their people are very nice and professional

Codie was very personable. He explained what he was doing throughout the termite inspection. He was kind to answer my questions. Great customer service. read more

Had the home inspected for termites and was given a clear with no termites. We put the house on the market a few months later, and the home inspection company offered a termite inspection. They find a piece of wood that we used to move a shed, which my landscapers had brought with them. They say they see old signs of termite tubing in this 3x5 piece of wood, and now the entire house needs to be treated for $600. It's easy cash & they scare a first-time home buyer into getting. I don't trust them, and I believe it's a kickback partnership with the home inspectors! (Just my opinion) read more

A review was done today. Very thorough. The tech George was excellent. He was very professional

I have been using this company for almost 5 years now, I think. Always great service. Sean came out to treat my home today with the 5 year plan! He arrived on time, took care of the service with the treatment, asked me if I had any questions, and made sure to put everything (I have some rock landscaping) back into place before he left. I appreciate ACTION and you will too. I recommend them! read more

Josh, our regular technician, has been reliable and very helpful. I was disappointed to have a new person who came earlier than the appointment time, when I couldn't be there. He wasn't able to spray the garage area, where pests often start. I called to let them know I was not satisfied. The company respected my concerns and sent Josh out to finish the job by spraying my garage. I hope they will continue to provide excellent service. read more

Diego Ángulo Was respectful of our home he responded quickly and was patient. He also let me know about the problem areas around the property read more

The sales rep (who we did not buy from) somehow scheduled us for recurring sprays (even though we did not sign a doc) and then proceeded to try to come to our house to spray. Said we signed up for monthly sprays(billed for 3 months at a time). Never happened. read more

I was out of town when Sean Ady came to do a termite treatment. He let me know when he was at the house, and when he was finished with the treatment. I don't know if the treatment is going to get rid of the termites or not, so can't review that. read more

top shelf inspector and work. covered all the bases for the inspection. this is our annual inspection. thank you.

I contacted Action Termite because they came up as one of the top rated in the area for pest control, I was able to make an appointment that worked for my busy retired schedule (that was a joke) Art Diaz was the inspector and he was very knowledgeable and straight forward on all items and covered all the questions my neighbor and I had for him and left nothing to guess about, I appreciate competence when dealing with someone who claims to be a professional and Art defiantly is. He scheduled both my neighbor and I for service on October 4, 2022. On October 4, 2022, our technician Fred Flatt arrived and did an outstanding job of drilling, applying the product and filling the holes to where they are barely noticeable, I did tell him that I hope the company is compensating him well due to all the work he put into our homes. All I can say if good job and keep up the great customer service. read more

Giving 5 stars for the customer service. I did not sign up for their treatment plan but did go through a free inspection with Roy. He was very friendly, on time, willing to educate and answer my questions. Pricing was quoted about $500 with one-year warranty or 5 years of $790 with warranty. There was a 3-year plan also, dont remember the price. I learned that our HOA does cover termite treatments otherwise, I'd have signed up with Roy. He was not pushy with the deal and gave great advice. Would reach out for future if needed! read more

Johnny has always taken good care of our home, always on time and pleasant. Today, we had Rachelle, and she was great too. I guess the company gives vacation, so we have had several technicians and they never disappoint. read more

I had termites treated at my home while the drywall and bare concrete slab was exposed. The house had a infestation prior to the full remodel I did. The product they used was subpar to what I had asked for. I asked them to use termador and they said their product worked just as good. That was wrong! After about two to three months when home was complete the termites returned and were leaving tailings off my ceiling in my master bath. Their solution was to use traps they had to screw into my newly finished drywall. There are about 8 holes that are now patched on my ceiling that I see daily from this mistake of theirs. I took care of the termites myself when their traps failed to do the job. I used termador and the termites now haven't returned after two years of treatment. Save frustration if they won't use termador don't use this company. Update the owner reached out and painted my ceiling to make up for the mistake. They are under new ownership and I was assured they now use termador. Thank you for making the ceiling right. read more

This company services a few family members in my family. Excellent work. Customer service is outstanding. They work around your schedule, and make everything easy. Hardly see anything since using them and we live by the mountains. If you see anything in between treatments they will come back immediately. Look no further. read more

Your men kept us informed of there arrival did a great job what more could you ask for. Thank you for all your help. Would recommend your services to all my friends. read more

George and his manager arrived on time and completed the service efficiently. Great job!

I hired Action to help me with a carpenter bee problem, and they did a great job getting rid of them. HOWEVER, when they continued to show up to treat around my home, I got confused. I called to ask them to please stop spraying for things I don't need. They informed me that I signed up for a year contract, and sent me a picture of my signature. When I told them that the tec did NOT explain this to me, and that I want to cancel, they basically said "too bad". I asked them to please stop spraying on my property, but they ignored that too. Not only did they continue to spray (which I had NO need for), but they charged me as well. I have called numerous times to work this out, but they don't care. Before you move forward with Action, you read the fine print. Their tec's are very misleading. read more