Be watchful We paid for a 5-year contract $695. Not once did this company contact us for maintenance, send an annual reminder for termite inspection or call for inspection appointment. It was our responsibility. Needless to say, we had no service by this company during our 5-year, $695 cost. Our physicians, A/C repair, hairdresser, water delivery, scorpion sprayer, car maintenance, etc. faithfully remind us to set up appointment. When I just recently call Action, our contract had expired. The CSR was down right rude when I asked her why Action doesn't remind its customers. I think it's a legitimate complaint. It's 5-year contract is now $100 higher. When it came time to renew this contract, we received six statements from Action Termite. That's the only correspondence we have ever heard from them; no other out reach for maintenance. Very poor customer service. Main thrust seems to be just collecting money read more

this person actually did a great job my concern is that I ac requested a specific product which was not provided. I was treated with care and informed the product that they used is the "best" for my termite protection. I shall see. in the big picture the staff was prompt and service was good, professional and respectful. read more

When I bought my house I'm AZ ewrly this year - the cockroaches had taken over. Action termite and Pest control was diligent in helping us find a solution to get rid of the cockroaches and AJ even made it an extra trip out when we still found some crawling around. No longer is it a cockroach world and we are living in it. Action Termite and Pest control has always been on time, kept in close communication with us so that we can put away our animals and has always been diligent in answering all my questions. Thank you so much to your team and especially yo AJ who answered every single of my dozen emails. I highly recommend Action for your pest control needs. read more

They promised and then didn't deliver! We were replacing floors and were told numerous times that they could accommodate our schedule to treat cracks when floors were taken up. They had treated the exterior and cashed our check and then we were on their schedule,which didn't work for us at all! We ended up having to pay again to a different company to take care of it. Don't believe this company and anyone who needs an exterminator. Shop elsewhere!! I absolutely do not recommend them! The response is sooo incorrect. They showed up at 6:15 AM!!!!!! They jumped through no hoops. When I agreed to go with them I made it EXTREMELY CLEAR that when the floor was torn up, they had to take care of it immediately. I was promised numerous times that would not be an issue. Use any other company! I was neither unresponsive and I never hung up on anyone. PS. This is the time they were supposed to show up read more

ACTION Termite & Pest Control - Another untrue. This when they were supposed to show up not 6:15am - Pest Control Near Me - Phoenix, Arizona

Eddie Frausto was so helpful! On time, patient with questions, professional and kind. I believe his partner was Blake. They made a great team. read more

I purchased a home that had a few years left on the warranty from Action and was able to transfer into my name easily and without any fees. Got some reminders in the mail that I was due for the yearly inspection and was able to schedule over the phone. Tech was onsite for 10 minutes or so for the visual inspection both interior and exterior. Easy to pay on the website for the service. No complaints on my end. read more

DO NOT 0USE THIS COMPANY!!! After living in AZ lls told by this company th the offer HEAT TREATMENT I should have no problem getting rid of them LIARS! LIARS! Me not knowing anything about these damn things and clearly the company doesn't know either I believed them Basically, after $900 in hole they were still there and only offered a 60 day warranty. Idiots!! That's how long it takes to find out if the problem got taken care of. Of course I call and the dumb receptionist pretty much said. TOO BAD your warranty EXPIRED. SMH They know nothing about exterminating!!! I wish I would have done some research instead of using them. Clearly I was the one used for $900. I put the 1 star, they were really fast to get over and take care of "MY PROBLEM "!!! read more

Used them at my other house have had no issues. On time and job done right. Lived out here forty three years . I don't have to be home. Check the whole house. read more

Sadly Termites are a reoccurring issue here in Az. I keep my warranty up to date because of this. Action Termite is always responsive when I need them and techs are always on time and polite. Bill has been out a few times. Always courteous, polite, and on time! read more

I was asked to provide a review, so here it is. Service was scheduled for annual termite inspection in October. We have no idea if he came out, because he never came to the door and asked to do inside inspection. I followed up with a couple voicemails that were never returned. As far as we are concerned, the work was never done! read more

A review from another visit today. Pilipo came down today for our recurring pest control service. He not only answered all our questions but also educated about the few scorpion sightings that we have had. He took time to spray both interior and exterior, removed any spider webs and also checked for any entry points for the pests. Amazing service. read more

Tech Diego courteous, professional and punctual. Highly recommended this company.

I had my whole house treated and then called for some follow up treatment. Action is always responsive and very professional. My technician was on time, polite and very helpful. read more

I used this company nearly two years ago with success. I recently noticed some evidence of new termite issues. I called to see if I was still under warranty and I was. In fact, I still am for another few years. These guys scheduled me and came early on the day they said. Eddie and his assistant were professional, friendly and efficient. They got right to work and took care of business and patched the holes they drilled before they left. Highly recommended. read more

Terribly managed company. We signed up to have reliable pest control services. They consistently no show. Their employees are wonderful and they do a great job even though they can see the shoddy management. Apologies mean nothing by this company. Don't use them. read more

Excellent termite and pest control service. The staff are very professional and, knowledgeable ensuring the proper services are provided. Adrian is exceptionally attentive ensuring that I knew what to prepare for prior to the spraying, she was so caring and even explained how the chemical could effect my fur baby. Issac was thorough and went above and beyond to get the job done. The cost was right for my budget. This company gets a hundred percent the entire review does not give them enough. Even the Supervisor Scott called to follow up ensuring I was happy! Thank you! read more

Having bought a new home, we discovered we had a cockroach problem. We called in the company they told us it was German cockroaches and they needed to come in 3 times a couple of weeks apart [total of six weeks] we had to take everything out of the kitchen and it would cost $300. We did as told, they came in, and at the end, we STILL had cockroaches. Called them, were told they don't guarantee their work, they would come in 1 more time and if that didn't cure it, we would have to pay another $300. Called in another company, they tell us 2 of the 3 chemicals used were for ANTS. WTF? POOR business ethic and bad customer service. Buyer beware, get a second quote before using this company. read more

I really would give no stars if I could. There was a termite treatment done at the very end of October on my home and here we are a month later and there are termite tubes (active) coming from my ceiling in my room. I then call because this is ridiculous that it would be less than 30 days and there are multiple tubes in my home! I spoke with other companies as well and they agree this SHOULD NOT happen. Then when trying to get someone back out here they are telling me it's going to be two weeks! I shouldn't have to wait when this shouldn't be happening in the first place. It's horrible when the job isn't done the first time. Clearly this was a poor job done. read more

I've been with Action Termite for several years love Johnny who answers all our questions and is very professional not to fond of customer service but I understand they are working on getting better not sure if it wasn't for Johnny if i would continue service read more

We called Action two days after we saw our first scorpion after moving in to a new home. They were very responsive and accommodating, and booked us an appointment immediately. The technician, Andrew, was very helpful and knowledgeable. Hope we don't see any more scorpions from here on out! read more

I notified the company 10/20/2022 that a swarm of bees has returned to the hive that they did not remove the previous time they were at my house 5 months ago. This issue has been going on since January of 2021 and I've continuously have requested for the hive to be removed. On 10/24/2022 a tech came out just to say that he cannot spray the bees because it would just make them angry and that we'll have to re-schedule to have the hive removed instead. Now on 10/27/2022, the tech was scheduled to arrive between 8AM -10AM, did not show up and did not notify us. We've called numerous times for an update, but they are not taking our calls. read more

Great bunch of guys..always professional..they pay attention to details. We had a scorpion problem for a long time. After first visit the numbers dropped fast. We have them come once a month now and the numbers have dropped to about nothing. Thanks.. read more

On 8/8/2022 they came inspected my house and report "No visible evidence of infestation from wood-destroying insects was observed" then we believe and purchased the house. 9/2022 we move in and see termite. We call them go back for warranty treatment. Then they come but don't check anything inside or outside. Just ask me where termite activity and go do a little treatment. I'm very disappointed how they work, look like they don't care, come and gone like a wind. I know the pest control are professional, and they should know what they need to do, but in my case they don't show professionalism, didn't check the house first, didn't explain where termite come from, they only said they spray little 12 oz foam to the wall and termite will die in 90 days. There 4 walls in the room, with termites activities on the ceiling, how do they know which walls to spray and will terminate the termite activity. After see how they work I decided call another company. Yes they come and find out too many area termite activity. read more

The new technician barely spent same time treating the property. Did not spray the block wall or the foundation as past technicians did. I quit them immediately. read more

Technician never showed up for appointment. Called at around 5:04 after appointment wanting to stop by. We refused them cause we went with another company. The only reason I gave a 3 star is because they have provided good service in the past. The technician they sent needs to be revaluate and her no call no shows. read more

Outstanding customer service - knowledgeable, prompt and consistent! Action Termite and Pest Control stands by their products and even provide warranty service should any issues come up between visits. They make it simple and remind me when they're coming, I never have to call. They have quickly responded any time I had a pest problem. I'm not sure where I'd be without Action for the last 7 years, likely stung by bees, sleepless with bedbug bites, my home eaten by termites, and covered in ants. Thank you Action for getting rid of all these and keeping my home Pest-Free! read more

Pilipo does a fantastic job on our pest control. Listens to what issues we are seeing and addresses them, very polite and puts up with our dog too! read more

We have had Pilipo with Action pest control servicing our house since we moved in, and never have any issues with insects or bugs. There are rats in our neighborhood, and he set up rats rations in our backyard to make sure we don't experience any rodents on our property. Great service, and highly recommend! read more

I have a similar experience to the review below by Jeanne B. but have only had my maintenance contract for 1year. No emails, no contact, only a $685 5yr bill statement at the end of the 1year. What company on this planet never talks to a customer, sends out a several hundred dollar bill and receives a high number of renewals. Answer? None. This company doesn't leave me the impression that they are trying to earn my business. It's a shame because I'm also looking to add pest service monthly and it'd be nice to combine the termite and pest service. read more

Beware of the Termite Warranty They will go to your house spray for termites and tell you that you have a 5-year guarantee. I spent over $1,000 for the service plus 5-year warranty. Now I get letters stating that I MUST spend $50 for them to come out and do an annual Termite Inspection or else my 5-year warranty will be null and void AND pay $185 dollar renewal fee every year for 5 years to keep the warranty?? I spoke with a lady at their office and she said I did have to pay in order to keep my warranty active. I have never had to pay every year to keep my warranty. There are a lot of other companies that will do the same work with a 5-year warranty and not be unscrupulous. This is not a 5-year warranty. It's a 1-year warranty that has 5 PAID renewals. read more

Mike from Action Termite and pest control just performed a complimentary complete termite inspection of our home . We found him to be knowledgeable, honest and sincere . When it is time to reapply " termite solution", we are choosing Action termite and pest control for both expertise and value . read more

First time homeowner here, and the initial inspection was done during the sale of the house. They've been out a few times since to check the traps that were placed, and I was home for the first inspection which went very well. Yesterday, I received a call reminding me that someone would be out to inspect the traps this morning around 8am, and they wanted to ensure there would be access to the back yard. This morning we unlocked our two gates to the backyard and locked our dogs up so they didn't have access to the back/side yard. My wife left work this afternoon, using vacation time, to go home and unlock the dog door for them. When she looked in the backyard, the traps were undisturbed, still covered by dirt/rock/grass. If it weren't for the fact that we didn't pay for their services in the first place, I would be finding a different company to work with right now. So, we'll continue this until the warranty runs out and go forward from there. To be asked to make the yard available and to then not perform the service that is expected is unacceptable in and of itself. Furthermore, to take paid time off to ensure the well-being of our pets while accommodating the request, only to find out nobody ever went into the back/side yard is pretty upsetting. It was a waste of time, a waste of paid time off, and a general inconvenience. Beware that when it comes to these checks, you may not be receiving the services you should have. read more

Very unprofessional. Do not follow through when you call the office, They will tell you one thing but not do it. When I called the office and told them about the problem, the owners response was "Oh well we F____ up. and hung up on me. Be careful to check your billing. They will not provide all the services that are being charged to you. Do not give you notice when they will arrive even if you request it . Just show up and lie and tell you they called. read more

Used Action for a termite treatment on my home. They were professional, easy to work with & competitive. I would recommend their services. read more

What is it about exterminators in Phoenix??? From my experience two of the last three we used were not very good. Home inspector discovered termites in one of our rentals. We thought it was old stuff but had to pay to get a treatment. Action termite is hired and they charged $800 bucks and spend a whopping 15 mins servicing the entrire home??? Worse yet, as the service man is leaving he informs us that it was "old evidence" and we did not need a service. Great why did he not do the ethical thing and tells us that first? Besides how do you treat a 2000 plus square foot home in 15 mins? This story only gets better when we call the Dept of Ag and learn that Action termite had serviced the home 4 years ago before we bought it?? Apparently their service needs constant follow ups. We called Action termite and as you might suspect they had no record of that treatment. Funny the Dept of Ag had one so we contacted the original seller and sure enough he hired Action termite to service the home and the warranty was still in effect. So we should not have to pay another $800 bucks. Action termite sells warranties but does not come out every year to inspect so your on your own to hopefully find a problem before the damage. I gave a one star because the office staff was friendly and apologized for the mix up. We were able to cancel the charge and advised the new owners to hire a more trust worthy exterminator. read more

Owners son came it and did a great job of explaining and comparing services. They came out the following day and were competitive with their pricing. Happy with their service and would recommend read more

Our landlord outreached them back in November when we heard a scratching noice in our attic. It was identified we had a rodent. Traps were placed and we've had multiple inspections of the outside of the home to identify where it is getting in. They have re-assured us every entry point is blocked; however, more than 3 months later we can still hear it and their excuse is that "it just hasn't gotten caught in the trap". Terrible and unacceptable. I can only imagine how much damage it's done. There is no sense of caring from them and meanwhile we are the ones having to deal with it. read more

action pest control had johnny come back out to respray today. johnny was very professional and thorough. thank you

I inquired about having something done about a woodpecker that was pecking on our metal chimney. Jason said they had an option but wouldn't guarantee it would work. When he arrived he said that since we had 2 chimneys they should put this device on both even though the woodpecker never went to the other one. Long story short when I called the very next day after install to tell them that what they put up did nothing I emailed, called etc. They never returned any of my inquiries. By careful using them. They will try to sell you other services, and if you don't take them you will not hear from them again. read more

Process was easy to understand, estimate by Scott provided understanding of the problem, treatment and long term follow up plan. Roy was clean, efficient and quickly completed the treatment. Awesome service, ethical employees. Thank you! read more