I have a similar experience to the review below by Jeanne B. but have only had my maintenance contract for 1year. No emails, no contact, only a $685 5yr bill statement at the end of the 1year. What company on this planet never talks to a customer, sends out a several hundred dollar bill and receives a high number of renewals. Answer? None. This company doesn't leave me the impression that they are trying to earn my business. It's a shame because I'm also looking to add pest service monthly and it'd be nice to combine the termite and pest service. read more

I used this company nearly two years ago with success. I recently noticed some evidence of new termite issues. I called to see if I was still under warranty and I was. In fact, I still am for another few years. These guys scheduled me and came early on the day they said. Eddie and his assistant were professional, friendly and efficient. They got right to work and took care of business and patched the holes they drilled before they left. Highly recommended. read more

The new technician barely spent same time treating the property. Did not spray the block wall or the foundation as past technicians did. I quit them immediately. read more

Beware of the Termite Warranty They will go to your house spray for termites and tell you that you have a 5-year guarantee. I spent over $1,000 for the service plus 5-year warranty. Now I get letters stating that I MUST spend $50 for them to come out and do an annual Termite Inspection or else my 5-year warranty will be null and void AND pay $185 dollar renewal fee every year for 5 years to keep the warranty?? I spoke with a lady at their office and she said I did have to pay in order to keep my warranty active. I have never had to pay every year to keep my warranty. There are a lot of other companies that will do the same work with a 5-year warranty and not be unscrupulous. This is not a 5-year warranty. It's a 1-year warranty that has 5 PAID renewals. read more

Used Action for a termite treatment on my home. They were professional, easy to work with & competitive. I would recommend their services. read more

What is it about exterminators in Phoenix??? From my experience two of the last three we used were not very good. Home inspector discovered termites in one of our rentals. We thought it was old stuff but had to pay to get a treatment. Action termite is hired and they charged $800 bucks and spend a whopping 15 mins servicing the entrire home??? Worse yet, as the service man is leaving he informs us that it was "old evidence" and we did not need a service. Great why did he not do the ethical thing and tells us that first? Besides how do you treat a 2000 plus square foot home in 15 mins? This story only gets better when we call the Dept of Ag and learn that Action termite had serviced the home 4 years ago before we bought it?? Apparently their service needs constant follow ups. We called Action termite and as you might suspect they had no record of that treatment. Funny the Dept of Ag had one so we contacted the original seller and sure enough he hired Action termite to service the home and the warranty was still in effect. So we should not have to pay another $800 bucks. Action termite sells warranties but does not come out every year to inspect so your on your own to hopefully find a problem before the damage. I gave a one star because the office staff was friendly and apologized for the mix up. We were able to cancel the charge and advised the new owners to hire a more trust worthy exterminator. read more

Mike from Action Termite and pest control just performed a complimentary complete termite inspection of our home . We found him to be knowledgeable, honest and sincere . When it is time to reapply " termite solution", we are choosing Action termite and pest control for both expertise and value . read more

First time homeowner here, and the initial inspection was done during the sale of the house. They've been out a few times since to check the traps that were placed, and I was home for the first inspection which went very well. Yesterday, I received a call reminding me that someone would be out to inspect the traps this morning around 8am, and they wanted to ensure there would be access to the back yard. This morning we unlocked our two gates to the backyard and locked our dogs up so they didn't have access to the back/side yard. My wife left work this afternoon, using vacation time, to go home and unlock the dog door for them. When she looked in the backyard, the traps were undisturbed, still covered by dirt/rock/grass. If it weren't for the fact that we didn't pay for their services in the first place, I would be finding a different company to work with right now. So, we'll continue this until the warranty runs out and go forward from there. To be asked to make the yard available and to then not perform the service that is expected is unacceptable in and of itself. Furthermore, to take paid time off to ensure the well-being of our pets while accommodating the request, only to find out nobody ever went into the back/side yard is pretty upsetting. It was a waste of time, a waste of paid time off, and a general inconvenience. Beware that when it comes to these checks, you may not be receiving the services you should have. read more

Very unprofessional. Do not follow through when you call the office, They will tell you one thing but not do it. When I called the office and told them about the problem, the owners response was "Oh well we F____ up. and hung up on me. Be careful to check your billing. They will not provide all the services that are being charged to you. Do not give you notice when they will arrive even if you request it . Just show up and lie and tell you they called. read more

Owners son came it and did a great job of explaining and comparing services. They came out the following day and were competitive with their pricing. Happy with their service and would recommend read more

Our landlord outreached them back in November when we heard a scratching noice in our attic. It was identified we had a rodent. Traps were placed and we've had multiple inspections of the outside of the home to identify where it is getting in. They have re-assured us every entry point is blocked; however, more than 3 months later we can still hear it and their excuse is that "it just hasn't gotten caught in the trap". Terrible and unacceptable. I can only imagine how much damage it's done. There is no sense of caring from them and meanwhile we are the ones having to deal with it. read more

action pest control had johnny come back out to respray today. johnny was very professional and thorough. thank you

I inquired about having something done about a woodpecker that was pecking on our metal chimney. Jason said they had an option but wouldn't guarantee it would work. When he arrived he said that since we had 2 chimneys they should put this device on both even though the woodpecker never went to the other one. Long story short when I called the very next day after install to tell them that what they put up did nothing I emailed, called etc. They never returned any of my inquiries. By careful using them. They will try to sell you other services, and if you don't take them you will not hear from them again. read more

Hired them to do a spot treatment, I was assured that they would restore/ re-secure the carpet... the Action employee rolled it back and said.. that's it.. once confronted he said I don't have the tool (kicker or stretcher) and that is not what we do.. I contacted the "general manager" and he basically said we are not going to complete the service.. I ended up finding a professional carpet installer and he had no issue restoring the carpet.. at additional cost. needless to say.. NEVER AGAIN... EVER! read more

Unfortunately, my home has had termites before, so I've been through the song and dance of searching for the right company to address my needs. I've done the calling, having free inspections, getting quotes, negotiating pricing, etc. In my case, it was a giant waste of time. After purchasing a three year policy with ANOTHER COMPANY, and having countless treatments - I still have termites! That's when a friend referred me to Action Termite Control. Scott showed up the next morning after my initial call for help and completed a thorough inspection of my home. Most importantly, he listened to me as I let him know what the other provider had promised, what they got done, and where I feel they fell short. Scott explained to me what Action would do different, and physically showed me some areas of the home that were missed by the OTHER GUYS. Scott also offered me Actions rock bottom price out of the gate, and it was far better than what I had already paid for with the previous effort. The day of the treatment, Sean arrived in an Action vehicle, on time, and got straight to work. He helped me move some heavy items away from walls that needed drilling and even took time to sweep up the dust left behind from the drill. I've had pavers put down since the last provider drilled, and Sean was careful to keep the bricks from cracking as he got through them. To this point, Action has delivered in every way to make this experience as painless as possible. The true test though will be in the removal of my unwanted house pests. I will follow up in 90 days to report if the termite activity has come to a stop! read more

Process was easy to understand, estimate by Scott provided understanding of the problem, treatment and long term follow up plan. Roy was clean, efficient and quickly completed the treatment. Awesome service, ethical employees. Thank you! read more

When I bought my house, my realtor recommended these guys for the termite inspection. They found a couple shelter tubes (old & inactive), so I paid them to treat the house and bought a 2 year "warranty". Included in the "warranty" is a free annual inspection and any follow-up treatments necessary. Sounded good. First, the good part: the treatment appears to have worked just fine as I have not seen any new evidence of creepy crawlies munching mi casa. That's good for three stars, I suppose. But here's where I have a gripe. Last fall (1 yr in to the new house), it occurred to me in passing that I'd been here a year and that I should be expecting some sort of contact from the termite people to schedule the annual inspection. A call. A letter. Something saying 'Hey, you're due.' (I don't think this is unreasonable to expect from a service-oriented company. Shoot, it's been well over a decade since I bought my car, and the original dealership still sends me letters saying 'Hey, you're due for your 150k service!') I hear... nothing. And pretty much forget about it. Until... Another year goes by. I receive a letter from them, "Hey! Your warranty is up for renewal!" I don't recall if the first letter contains (paraphrased) "By the way, we'd love to schedule your free annual inspection!" or if that came in the 2nd letter... or the 1st or 2nd call. Or maybe it was the 3rd letter and the 3rd call... It certainly was in the 'Hey, your warranty lapsed but if you respond right away we'll re-instate it for you AND schedule your free annual inspection' letter, though. Which, frankly, irritates me. A lot. I will not be renewing my "warranty" with this company as my experience has shown that I'd be paying for nothing. Summary: Treatment? Fine. It was effective. I have no more signs of bugs. Service? Awful. They'll ignore you unless they want money from you. "Warranty"? I'm not saying it's a scam, but... um.... I certainly did not receive ANY value for the money I paid them. read more

Don't trust them! I was on vacation but had to get a termite report for an ongoing refinancing process. The report stated state there was evidence of previous damage (which was on the report when I bought my house 16 years ago) and that although no live termites were seen, I needed $500 worth of treatment. I paid $50 for them to try to take advantage of me. I called another company and received a clean bill of health. This company ripped me off for $50 and tried hard to take me for another $500! read more

I Had termits on the last home I owned. I called action termite off a recommendation from a friend. They were amazing they came out the next day and were very professional and CLEAN. So of course when I saw what I thought was termites I called them out to my new home. They came out and inspected my home and reassured me that what I thought was termites was not. Very honest company and would recommend them to anyone. read more

Had a full termite inspection and 10 year treatment when we bough our house in the fall of 2011. When we came back form a 4 month extended trip, there were two :casings" in the main room ceiling. Called for an inspection the week of Thanksgiving and was given a late Friday appointment date which was canceled. New appointment for Dec. 3rd and they called before showing up right on time. The Good: Agreed that there was evidence of termite activity and sprayed behind the baseboard. The bad: They were in & out in under 5 minutes, did not remove the casings and didn't inspect anywhere. The Good: I email and asked if this was normal and received a call stating that "NO" this is not the way it should have been handled and would I mind if a Operations Manager came to inspect the next day. Heath Greer called before arriving and spent almost an hour going over the whole house. He apologized for the unprofessional service call and walked me through where the termites were coming from, how they got access and how the treatment was going to prevent any more visits. He scheduled next years inspection, removed the casing and left me with a really good feeling about being protected from termites. Yes, I recommend you use Action Termite Control and assure you that they will make sure you are happy with their service. read more

I made an appointment for a Saturday and an inspector showed up right on time. Inspected the house and explained how termites travel and destroy. He found areas of termites I hadn't even seen. A quote was given with several options and an appointment was made with my convenience in mind. The technician showed up on time and was done treating my house in a couple hours. I called on the phone to pay the bill. Everything has gone great and I'd recommend this company for your termite problems. read more

Excellent service from Bill the tech and Keith supervisor. They worked together to get the entire house treated in an excellent manner. Ask for Bill and Keith to treat your house. VERY SATISFIED. read more

Action Termite has treated two properties of mine and they did an outstanding job both times. However, I just received a cold call from them trying to promote unrelated services for 911 Heating and Cooling. They appear to be business neighbors. I do not appreciate the solicitation. read more

Action Termite Control has been my go to company with any termite issues I have had. They are always so fast, professional & their warranties are the best out there. I recommend them to anyone that has a termite problem! read more

Action Termite Control has been my termite company since I purchased my home in 2009. They have always been professional and timely in their inspections and I have valued their advice and have confidence in their reports. read more

Customer service was wonderful. They got out very quickly for my regular termite treatment. I also referred them to my girlfriend that had a huge infestation. They got right on it and talked her thru everything. We were both beyond impressed and grateful for their work and professionalism. Thanks Action read more

RJ came to do our termite inspection yesterday. He was very professional, detail-oriented, friendly, and did a great job. We noticed that he was even more thorough than inspectors from other companies. No problems were found, which was great. He recommended us to continue with yearly inspection. He answered all of our questions and made us feel at ease. We will continue to use this company and definitely recommend! read more

The Best Experience! First time customer. They are prompt from beginning to end! Friendly and very informative. The price was fair too! Thank you so much Brent and Art for the best service done in one day! read more

Action termite service has been a great termite service. Since we started using them we have had no more issues and they are always professional and thorough. Highly recommend. read more

Excellent service. We used them once our new home warranty termite control expired. They are prompt and efficient with good customer service and communication. I believe they offer great value with different options for the homeowner. This is one service where I've been pleasantly surprised. I would recommend Action for termite solutions. read more

This is the ONLY company to call for termite treatments! I've owned a lot of properties and I've used several different pest control companies over the years and I finally found THE BEST! I discovered termite trails inside my home so I needed service right away but didn't know how I could possibly move several large and very heavy items out of the way. The owner, Scott told me his techs would assist me. Wow! So the techs, Roy and Mike showed up 45 minutes early and did just that! They were here over 2 hours treating my home inside and out and did an amazing job! I can barely even see the drill marks they had to do inside my home. They were neat, polite, and courteous. Oh, and I paid significantly less money than the "Big Name" company that I also received a quote from! Love these guys!!! read more

I just had an estimate done by action termite control. Jason was very friendly and informative regarding the specific needs of my property. No complaints there. The only complaint I have so far is the cost of the treatment, which seems more expensive than most other companies out there (for that reason, I am only giving 4 stars). They do offer a 5 year warranty. They will then pick up the cost of any additional spot treatments that need to be done. Jason and Ed were very friendly during the service. They were quick, efficient, and answered all of my questions. There was even a miscommunication and they went above and beyond to get it resolved. Disclosure: They asked that I rate them for a minor discount, but I did give my honest opinion with no pressure to up sale the company. read more

Positively the worst company for communication!! Chose this company based on a remodeling project for a home we're going to be moving into. During a drywall repair, he said there was evidence of termites and he recommended Action. I chose them because they could do it the next day and we were on a very tight schedule. They billed our credit card sent an email and we thought we were done. The next morning I get a call saying a plumber was on the way because they drilled into a waterline. This is an unoccupied home at the moment so we had no idea. Call the office and was told it was repaired. They had no idea about 12 holes cut out in the drywall to repair the pipe. Then I was told a drywall person would be there the next day to fix it....so I assumed it was done (Friday). So I meet a painter there on Saturday and I have two strange men working at the house. Drywall guys were there with no notification and given permission to enter by someone other than me. Why was this not communicated? So they inform me that this will not be completed until Monday. My other contractors have now been delayed a week because of this company and NO COMMUNICATION! I'm now calling the people that were supposed to be there on Monday and delaying them. And why are all these people being allowed into my house without any notice to the homeowner??!! WHY has this company not called me to tell me this?? I'm beyond upset. Now I have a five year warranty with a company that I have no desire to ever do business with! Mike, to you response, you were out of town. No, I was not made aware of any damages until you charged my credit card and the next day. This took place on a Tuesday and you were out of town until the following Monday. No, I would not have showed up to the house on a Saturday with a painter had I been aware that drywall repairs were happening at the same time. And the second drywall company (because the first did a shotty job), didn't sand the repairs. Called and told me my painting company needed to sand them which was an additional charge to me because it was considered a drywall repair. I would love to post the pictures of the repairs that were supposed to be acceptable to us. I also think your comments about not being responsible for any damages that your company causes "read the contract" was unwarranted. You came in and damaged our property and thought you didn't need to repair it properly. I think your customers should be aware of your business practices. read more

I originally hired Action termite because I wanted a COMPLETE inspection of my property. When Scott first arrived, he concurred that it was necessary to inspect UNDER my park model to determine if we had a problem. He agreed with my assessment that an brief external exam was not sufficient. I pointed out some minor damage that had occurred before another company had treated our home 2 years prior. Although there was no signs of current activity in that area, Scott then only made a cursory exam of our unit, removing a couple of panels and shining a flashlight briefly into my crawl space. And no time did he go into the crawlspace despite having stated earlier that it was necessary to determine IF there was a problem. He then stated their was no signs of termites in my home. He then proposed a $600 treatment followed by yearly $150 exams. He admitted he had not adequately examined the crawl space area but said that was not necessary as the technicians would look when they treated. WHY WOULD I PAY FOR A $600 TREATMENT WHEN HE HAD FOUND NO ACTIVE TERMITES and my home had been treated 6 months ago?????? Scott was aware another company had recently treated my home. While many companies offer FREE inspections, Action termite charged me $68 to come out and give me an estimate for treatment, despite having found no evidence of active termites. BUYER BEWARE! It appears their $68 inspection fee is really just charging you so they can market their treatment service, needed or not! read more

I was happy from soup to nuts with Action Termite. I called on a Friday for a free inspection - they had next-day Saturday availability. Mike the inspector and Bill the tech are awesome. The termite service price was reasonable, and I believe I was treated fairly. I have confidence that if I have any questions or future issues with bugs at my home that I can contact them and they will take care of the issue. I also negotiated a reasonable general pest reoccurring service. I highly recommend this company. read more

Moved into a new home, had movers take stuff out of our storage unit and move into the home. I found out there were termites that ate thru one of the items. I wanted to make sure there was no way to infest the home. Called Action Termite immediately and within an hour, they had a guy out to inspect the items. Looks like there was no 'live' bugs (as I call them) and reassured me that they would die in a few days (even if there were any in there) without going back to their tunnel from where they came from. Gave me peace of mind. Because my house was a newly built home and pre-treated to prevent termites from infecting the home, he (Mike) even went to go as far as showing me in the electrical panel with the sticker to the company that had the warranty for the house. (a competitor!). He was more than happy to educate me on the issue and it was free consult!! So even though he didn't treat the home, he was very educated and very nice!! I would recommend them to any of my friends/family if they needed their service. read more

horrible company!!had them come to my home to get rid of the termites but 1 year later they returned.and surprise i have another infestation so i called them again..oh were sorry your out of your 2year warranty... read more

Paul, the serviceman was accommodating and professional. Some confusing things in the contract/agreement that weren't explained originally were explained to us later. The treatment was just finished, so we will post additional in six months and then again after our annual inspection. This same company did the termite treatment 10 years ago, then a partial treatment 5 years ago. We were happy with them then and hope to be just as happy for the next five years. read more

I found termite mud trails on a stem wall on my house which they previously treated. No surprise as termites are everywhere in AZ. On the last day of my warranty, I called them and someone answered and said they could not honor the warranty due to the fact that they could not make it out before the warranty expired and that I could just scrape the mud trails that I found and the termites would just get discouraged and move on to somewhere else.(he seemed upset that at the time I was not interested in renewing service with them) why would I do that if you will not honor the warrant from the first treatment?? I also have phone records showing I had called the company before my warranty expired (within the last week) but was unable to reach them as nobody answered. I left a message but never received a call back. read more

Our representative from Action Termite, Guy Avino, came today to take care of a termite problem. He and his assistant were friendly and professional, answering all our questions. They took care of the problem in a timely fashion. Action Termite has been our pest control service for a decade and we've always been pleased with their service! read more