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    Big Rock Springs

    1.8 (5 reviews)

    Services - Big Rock Springs

    Water delivery

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    Pure Oasis Water

    Pure Oasis Water

    (23 reviews)

    NOT THE WATER COMPANY I USED TO BE A VALUED CUSTOMER OF!!!…read more I've been a customer of pure oasis water for over 8 years! I started with them since they first opened. The owner was my delivery guy for an old water company that closed. As soon as they closed, he went door to door to gain his old route back with new customers. I appreciated him and signed up without hesitation. As the years progressed, this company has gone downhill fast!!! The delivery guys have always been cool but Patty in the office is terrible. She must be the owners wife because she just does whatever she wants with no consequences. I have my invoices emailed to me. Mind you, I receive over 100 emails a day between work and personal. The invoice tend to get lost. She called me ONE time to let me know I had a balance of $120. I freaked out and paid them all at once. That was Friday. Monday comes around and my Vivint camera captures the delivery guy pounding on my door with an invoice in his hand. He leaves the invoice, takes the empty bottles, and leaves no water. He leaves no water after I paid all invoices. Still a week later, no water. I'm assuming the terminated me? After almost 9 years of business and being one of their first customers. So now I'm looking for a new water delivery service. Do not use pure oasis!!

    Wow come on guys! I'll first start off by saying, I like the alkaline water. I've been a customer…read morefor a number of years, but this situation does put a bad taste in my mouth. I know you are at the AV fair every year in fact I signed up because I thought your company was stellar, Im retracting my statement. What I'm not happy with is the fact that I'm being charged for a service call that I wasn't given the opportunity to say no I don't want water so that would elevate the service charge being charged to me. Why am I still responsible for a 5.00 service charge? I spoke to my water man and he stated that another customer was dealing with the same problem. Is the company hurting that bad that you are taking money from the customers who aren't given the opportunity to decline water for a certain service date when Patty was to do "reminder calls" I was reassured when I spoke to a representative last time about my bill that Patty would call the day before to ask if I wanted water moving forward, I'm still waiting for my reminders. I was called by my water man to ask did you want water? I explained that I wasn't home and that I didn't want water, I said it would have been nice had you been informed to avoid coming to my house and I end up being charged. May I suggest that you hire a specific person if that's what it takes to make the "reminder calls" or "reminder texts" at this point I'll even do it myself from home! I've been working in customer service for over 20+ years and what keeps customers coming back or having them stay is consistency, trust, integrity, honesty, listening to customers, a reward system and respect to name a few. I do understand that there was a price hike that occurred approximately two years ago in regard to gasoline prices.

    Kinetico Water Systems by Basic Technology - Kinetico by Basic Technology

Authorized, Independent Kinetico Dealer

    Kinetico Water Systems by Basic Technology

    (113 reviews)

    Van Nuys

    We have been a Kinetico customer for more than 30 years. We have never been happier with the…read moreoutcome of the customer service and especially the Kinetico product. Edward is responsive. He provided me with all the details of the water system that our city requested to pass inspection upon installation. His installation team is professional. They have the eye for the little installation details. I said this because of where my system had to be installed, and the team worked hard to make it happen. This morning, my inspection passed in flying colors. Edward was confident it would pass. We purchased the Premier Twin-Tank Non-Electric Softener, Premier Twin-Tank Non-Electric Chlorine/Chloramine Filter. There are only two of us in the household, and the product is sufficient enough for us. We couldn't be happier. It's a great system from a great company. As for value, I have said it all.

    I was running my hand through my hair this morning and thinking "whoa my hair feels so soft"…read more Thanks Kinetico! I've had three systems installed by them and the process is always great. They recently helped me take my reverse osmosis system with me from my old house to my new one when I moved. I love the peace of mind I feel when I'm refilling my kids water bottles before soccer practice. The whole house water softener system is something I've been planning and saving for. My new old house (built in 1958) needed two systems instead of one, which would have been out of my price range. But they worked with me to finally make it happen. Roman is a great technician and his installs are super tidy.

    Big Rock Springs - waterdelivery - Updated May 2026

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