My first reaction sitting down at a table in Bucktooth Rooster? Yikes. The dinner menu alone contains over 140 different items, and the restaurant is open for breakfast, brunch, and lunch as well; as far as I know each meal has its own menu, so I can't imagine what prepping must be like in the kitchen, especially since they're open for service from 6:00 AM to 12:00 AM.
As one can imagine, the quality of the food wasn't great considering the size of the menu, but what was really appalling was the service. Something seemed off about our waitress from the moment we sat down to order, as she dodged questions about the menu and wasn't interested in explaining the specials. She was curt at best, but we were visiting with my grandparents and tried not to think about it until the food arrived. I had ordered a variant of their surf and turf, comprised of a rib-eye steak and crab cake. The steak was burnt to a crisp, and the crab cake was soft and mushy and falling apart on the plate. I mentioned this to the waitress, asking if she could send my plate back to the kitchen. This, however, was a huge mistake.
Though it had only taken 20 minutes for our meal to come out from the kitchen - not a small feat considering we were a table of nine (and yes, we had called ahead) - it took another 30 minutes for my steak to be recooked. My sister was also given the wrong entree and had to have hers redone as well. As my entire family ate around us, the waitress continued to make eye contact with me every time she passed by the table, eventually explaining halfway through my wait that it would somehow take much longer to cook the steak properly this time. My girlfriend gave me half her french fries to nibble on while I waited, but by the time I received my meal the rest of the table had finished eating, including my sister. Just before they brought my steak back out, my parents had asked if it would be better to just pick up something else for me to eat on the way home considering how long it was taking.
The returned steak was borderline raw and had been smothered in pepper, which completely overwhelmed the taste of the meat, and though the crab cake was browned on the outside the middle was still mushy and disappointing. I wasn't going to risk sending anything back to the kitchen again, though.
At this point, things start getting weird. Unbeknownst to the rest of us, my grandmother had called ahead to request a small chocolate lava cake be brought out for my birthday, which was the week after, since she wouldn't be able to celebrate with the rest of us as we were leaving town in a couple days. She had spoken with several people on the phone, including who I assume was the owner, and each had assured her that this could be done and that a candle would be placed in the cake for the occasion. Five minutes after I got my steak back from the kitchen, a girl who was not our server - and who must've been the only one of the wait staff not told about the fact that this was meant to be for my birthday - arrived at our table asking who had ordered the chocolate lava cake. My grandmother, who was visibly distressed by this, pulled the poor girl aside and explained the situation. She froze, and with a blank face sheepishly replied that no one had told her this, before whisking the cake away to get a candle.
After we got the cake back, my family sang happy birthday to me, and we thought that our experience at the Bucktooth Rooster might end on a high note. We were wrong. The server had placed the candle in the middle of the 'lava' sauce, and most of the candle had melted into the cake in the short time we'd sung happy birthday. We signaled our waitress and asked if we could have another one, explaining what had happened. This woman then took it upon herself to start spooning the waxy icing out of the cake onto the plate at the table, insisting that this would solve everything. When we told her politely that we wanted another cake since this one was still covered in wax, she rolled her eyes at me, as if this was somehow my fault! My father asked her why she had done that and she ignored him, instead taking the cake back to the kitchen.
We received the cake for the third time several minutes later, and while it tasted good, I can only assume that she dumped the chocolate sauce and refilled it rather than getting a fresh cake. What really stuck out to me, though, was when I asked her for a box for the rest of my meal. She said yes, then proceeded to ignore me and got boxes for another table. I asked her two more times over the course of 15 minutes, hoping that maybe she was just forgetful, but she again got boxes for another table, this time looking me dead in the eyes as she gave them boxes. I had to get up from the table and ask a guy working at the bar if I could have a box for my food since our waitress still hadn't given me one, to which she came up and interjected that she was 'just about to.' Once again: yikes. read more