Well I certainly appreciate the warm gesture the big lots extends a discount to our military personnel as well as our first responders, I also have to state for the record I am extremely disappointed in their policy and regard to check, or rather lack thereof for "rain-checks"! I was in the store this past week looking to purchase an item for my deck, but was I was told they did not have any in stock and I should try back next week; I said okay and I then offered to purchase the floor from off of the floor. I was told they could not sell me that item for $119.00 on sale, but I should return next week.
Well, lo and behold upon my return today (Tuesday) I am only now being informed that the sale ended this past last Saturday, but for another $80.00 they would gladly sell me a new item as they conveniently now have plenty of quantities of the items in the back--really! My desire is that Big Lots would honor their word, and at a minimum look at the policy in keeping their word as our military personnel and first responders had kept their word in so doing that they were able to remain open to the public. Oh yes, I spoke to a male Manger already who could not do anything for me to 'make it right' or make me whole to resolve this situation--unsure if I will be returning in the future!
as they did not have any in stock
This past Saturday I was in the store read more