Good spot for a good deal. The quality varies so you have to know what you're looking for and it's…read moretrue value. Today I'm disappointed to learn that they don't have the foot protectors for trying on shoes. Lots of shoes too.

Great place for discounted clothes and home decor. The staff is nice and friendly. Store is always…read moreclean and organized. I always leave Ross spending more money then I planned as there's many great items to choose from. Its very few times I leave Ross empty handed, Lol.

Arya to the rescue!! - Yesterday, I ordered a Kurt Geiger…read morebag online for in store pickup. Towards the end of the night, I picked up my order from the pick-up counter. I quickly realized that my handbag did not have a box. The lady at the online pick-up counter offered me a general, white gift box. While I appreciate her trying to help, everyone knows that a Kurt Geiger purse MUSTTTTTT come in the original box. That's a major part of the brand. Instead, I received the handbag in a plastic bag that reminded me of a produce bag. Eek! The lady at the pickup counter walked me upstairs to the handbag department where Arya saved the day! She apologized for the way my handbag was inappropriately handled by the other department. Not only did she find the beautiful box that it belonged in, she also wrapped it with a lovely bow. By this time, the store was close and she did not rush me at all or throw together a quick bow for the sake of time. She handled my gift with pride and care to ensure I walked away satisfied. I really appreciate her doing that and giving me the box that I actually paid for when I purchased the gift. No one wants KG in a grocery/produce looking bag. Arya understands quality and care. I hope she can be recognized for her customer service and kindness last night. Sidenote: All pick-up orders should include the original box or packaging that it comes with. This is not the flea market or FB marketplace. A store like Nordstrom should understand what it means to present the total package. Nevertheless, I'm giving the store a 5/5 because the 1st associate was kind enough to walk me upstairs so that Arya could save the day.

Back to back Awful experiences when purchasing my last two suits from the Towson Nordstrom location…read moredue to dishonest sales associates and subpar tailoring. On my most recent visit, Bruce Bereson assisted me. Bruce was nice enough in person, but lied to my face in an attempt to prevent any returns (probably to protect his commission). First, Bruce was wrong about the sizing across different jackets within the same brand. Oh well, that's forgivable. The issue was that when I needed to exchange the tux, I was told by a different sales associate that he didn't ring me up under my Nordstrom account, what's more, the sale was not tied to phone number or email, despite the fact that Bruce pulled my account up in store. As a result, I was told I would have to come back and talk to Bruce if I wanted to return or exchange my tux. In other words, despite having my account information, Bruce intentionally hid my sale and did not provide me a receipt so as to limit my availability to return the item. This also deprived me of my Nordstrom points, which for a purchase of this size would have resulted in a $10 voucher. These type of underhanded sales tactics are completely inappropriate. If you do choose to shop at Nordstrom Towson, I would avoid Bruce Bereson at all costs. As others have mentioned, the tailoring was also subpar. When I went to pick up my last suit from the Nordstrom tailor, I was given a jacket without the arms sewn in. After a lengthy wait, I was finally provided a complete jacket. Given the lack of integrity from the sales associates at this location, the Nordstrom Towson tailors will not be getting a second chance with my next suit/tux.

I briefly walked through this Loft location in search of a pair of pants I'd wanted online but were…read moresold out. I found the coordinating top, but alas, no pants. I didn't have time to peruse otherwise, but the store was clean and organized. I'd return.

I shop online. So let me share. I purchased 10 items from Nordstrom. All shipments included a…read morereturn label. It is a pain free process. I purchased from Soma different items and paid with PayPal. Before the final click completing the purchase Soma tells you clearly returns for items purchased online with PayPal must be returned by mail. Perfect I understand before I complete the transaction my return options. Now onto Loft. I purchased three items online. All beach coverups. I then went to return all three. I attempt to use the online system however Loft has designed the online return procedures to make it as difficult as possible. But I note it will cost me $ 7.95 to return by mail and free to go to the store. Once in the store I deliver my unworn items with tags in the original packages. I am told swimwear cannot be returned in the store. I am forced then to pay the return fee and once again try to navigate a deceptive system designed to frustrate a consumer and thus the Return is never complete. That's my first issue. When you are shopping on line it is not made even remotely clear the return policy. Frankly you have to go to three areas of the website to see what the return policy is on swimwear. On the receipt finding the policy at the bottom in the smallest font possible again hides the policy. I find this appalling. Surely all retailers have their own policy. However consumers should be able to understand the policy in a clear openly designed system. I will pay the return costs. I will never shop at Loft, Ann Taylor or any of their companies again. Here I come Nordstrom.

Great service; great designers. Their customer service can be overwhelming if you are used to the…read moretotal neglect of department stores. but they realized over several visits that was not something I liked. Some of their customers, clearly relish it. The owner tho has a great eye and I found her assistance in adding to an outfit v helpful.

I know this store very well. It is very high-end. I have bought some really nice pieces at this…read morestore. And it is not cheap, but most of the items are high quality; a few items are priced reasonably; and quite a few pieces are on the eclectic and artistic side. All very nice. I would easily give this store four or five stars but at times they have issues with people of color, specifically Black people, shopping there. The third time I was there the clerk followed me around that small space (it is so small she could see me by just standing in one place and pivoting). She behaved as if I was going to steal something, and it was obvious and certainly not customer friendly. Her attitude suggested that she didn't think I could afford anything in the store, and she even rattled off the prices out loud so I would know how much an item was--all for the other patrons to hear as well. She didn't know I had spent $500 during my first visit; and $300 on my second visit (these amounts are miniscule compared to what a lot of women spend in this store). Imagine her surprise and then immediate deference when I bought a $750 leather jacket and a few other items. Then when her computer found that I was a repeat customer she lavished me with false praise. However, since then I have not gone back to shop there. Life is much too precious to spend hard earned money at stores where you are treated like they don't want you there; stores that hire people with deep-seated racial biases or they simply condone such behavior among the other customers or the staff. It is a shame though, I really liked this store. But these days I only go and spend money where all people are treated with genuine respect.

One of my favorite stores & I walked in on a sale day! I was promptly greeted by a friendly staff…read moremember who informed me of the sale and assisted me find a purse in a pattern I had been looking for as a gift. After about a good 45min in the store I was finally able to decide on which purse for the gift & find an item on clearance for myself as well The customer service was excellent 5/5 Selection 4/5 Cleanliness 5/5 I definitely recommend this store for anyone looking for large duffel bag to small cross body with RFID protection. The prices can get steep unless you catch them on sale.

Nice small store. Normally I order from the website but its easier to try on and make decision.read more

The staff at this location are terrific. So friendly and helpful, even when they are packed with…read morepeople. I have never had a bad experience here.

Eclectic consignment shop with a varied selection of interesting items and friendly staff! The…read morestore was quite busy with shoppers on a Sunday at noon time. My daughter tried on a few clothing items, but decided they weren't for her. I enjoyed browsing. Definitely worth checking out when you're in the area.

Fantastic visit to the store as well as great customer service provided! This store sells Carter's…read moreas well as Oshkosh B'gosh and it blends well. Everything was well showcased for easy browsing and they had all sizes of everything! Brooke was a huge help to me when it was time for me to check out! Ohhhh and they have coupons on their website !! I'm not a huge fan of baby shopping since my kids are much older now but when I do, I will be back here to do it!

I need stock in this store I have one grandchild and she is a walking Carter's ad. I won't buy me…read moreanything but when it comes to her this store gets all my money