Uptown Cheapskate...
My experience with Uptown Cheapskate in White Marsh was horrible. My first time there was on Friday, 5/23/25. When I walked into the store, I was not greeted at all by the staff. I stood at the register for maybe a minute or two before a young man greeted me. He asked if I signed in on the little computer and I told him it was my first time here. He told me to enter my phone # and asked me how many bags I had. I told him I had 1 bag and a bundle of shoes in boxes. He then told me they would appraise my stuff which will take about 2 hours and then they can text me to let me know that stuff has been appraised. He or anyone else never explained to me how this whole process works. I went in blind and I was blindsided. When I went back, there was a young girl there who checked me out and her name was Tanya. She said they only accepted 7 items of mine and they were giving me $53 in cash and $66 in store credit. She handed me a slip and asked me to sign and mark off how I would I like to be paid. I checked off the cash amount and signed. Tanya never informed me that once I sign, I cannot change my mind. I then asked her how would I know what they paid me for each item? She went through the stuff they bought and told me the price they were paying. I had 2 Michael Kors purses that they bought and one of them they paid me $39.99 but I was to only get $13 for it. So I was to only get 1/3 of the price. WTF! I looked at Tanya like she was crazy. I stated what items I would like back and she proceeded to tell me there were NO REFUNDS since I cashed out and there was nothing she could do. I took the stuff they did not buy and went out to my vehicle. I was so upset at this point that I had to walk out. After sitting in my car for a while and calming down, I walked back in the store and asked to speak to the manager. Tanya pointed to the manager...Laura. As I spoke with Laura, she reiterated the same thing that Tanya had told me earlier regarding the NO REFUND policy and NO RETURN for Items they bought. I explained to Laura that the process and policy was not told me BEFORE I signed the receipt. Laura apologized and said there was nothing she could do. I just broke down crying at this point. I was so upset that I could not continue to talk to Laura. She was so surprised and I know that she felt bad. She gently touched my shoulder and told me to wait a moment and she would see what she could do. She got on the phone and began doing her magic for me. She asked me what one item I would like back and I told her the black Michael Kors purse. I gave her the difference in money back and was refunded my purse. I thanked Laura and gave her a hug. Laura was FABULOUS! As for the company itself it may be great in some ways as in offering to buy gently used name brand items at a good price BUT they do not compensate well for new or gently used brand name purses and shoes. I would rather donate my items to someone in need! I felt their prices, for consignment clothing, shoes and purses were very high. They buy your items for next to nothing and they resell them for a higher price. I will not return as a vendor or a customer. What a joke. Save your time and donate your clothes to somebody that needs them. This store is worthless. I will stick to my Buy/Sell/Trade sites on FB Marketplace and Amazon...it might take a little longer but it's worth it. Unless you just want to get rid of your stuff and you don't care what you are paid for it, then this place is for you! D- read more