The customer service was awesome and the new owner is awesome. The cashier was the dude in the hat that's backward and have on glasses. He was great and they should give him a raise. He is nice and very pleasant. My wife and myself live almost an hour from here and enjoy the drive. One more thing. You guys ROCK. read more

First time customer! We were greeted right as we walked in! It didn't take long to wait for our food. I thought the chicken sandwich would be too big.. I couldn't put it down! The fries are something people should also talk about! The BEST! The restaurant has excellent seating indoor/outdoor where you can bring your dog! Good music, nice bar with TV's (so you don't miss the game), and fun people watching! read more

Fresh and tasty chicken, friendly service even met the new owner Robbie and the night manager Quint and a very clean facility.. it's 25 minute away and definitely worth the drive move over CANE CHICKEN... food was good we ate it so fast didn't take any pictures ! read more

the food was very moist and crunchy not to mention the service was incredible! The decorations were very cool with a cool ambience.

Hello team! Stopped in for the first time tonight. My wife were undecided where to eat and thought we grab a couple of chicken sandwiches. I had the spicy chicken sandwich with sweet potato fries. I will tell you I really enjoyed service and the food. The sandwich was not overly spicy but had a great taste and yes I will be back! read more

just wait till you meet the owner the guy is a legend. walked in and i was sold in a matter in of seconds.

I tried this place at least 4 times over the past year. I wanted to like it but this will be my last time, at least at this location. Out of the four times, the chicken wasn't cooked properly at least twice (including today). The consistency just wasn't what one would expect in a decently fried/cooked chicken. The crew appeared bored and while they were all correct, no one really bothered to notice me leaving despite me saying goodbye politely. All that after I had tipped them. While the place is clean, the service mediocre at best, the food has not only never wowed me - I am disappointed. Today's experience was - yuck. The only BIG thing about this place are the prices. Expect to spend about 20$ for a simple 1-person combo. (In Fall 2023). This place should improve or close and allow for a better institution to occupy this great location. read more

food was amazing, and the service was great, 10/10 experience and will most definitely be returning soon.

My wife and I decided to try Big Chicken ordering on-line for pickup. The on-line system was easy to use with dropdown menu to modify your order. We ordered a Buffalo Chicken sandwich, BBQ Chicken sandwich, extra crispy fries, and shakes to drink. My Buffalo sandwich had great flavor and was ordered with the slaw on the side, after all, who wants to mess with the taste of Buffalo sauce. If your taste buds enjoy a mild to medium flavor, stay away. As for the slaw, leave it in the kitchen. The BBQ sandwich was good with a bold bbq flavor. My wife tried it with the crispy fried onions but they were mush by time I got home which was only 19 minutes after picking up the order. The fries tasted stale but the shakes were outstanding. Very thick with extra large straws to minimize sucking your brains out of your skull. read more

We tried out Shaq's Big Chicken for the first time. The Nashville hot chicken sandwich was scrumptious, not as spicy as I was thinking. The chicken tenders were good, but had a different texture that my boys were not used to. They also were not fans of the cheez it mac-n-cheese, but it grew on me. The free NBA Jam arcade game was a hit. Overall, it was a good experience. read more

Everything is fantastic! Blows Popeyes out of the water! Been to vegas and now Gilbert Az location both make the same great food! read more

Big Chicken - Dirty fries! - Burgers Near Me - Gilbert, Arizona

Food was surprisingly great loved the seasoning and the idea of it all wasn't normally priced like most chicken sando places these days. Ordered side of Mac and fries was about 20$ just for my meal alone. Jalopeno cold slaw was great but I've had lots better. They could have made it a little more crispier but at least the chicken patty was huge. They forgot my avocado and ranch I ordered but hey it happens sometimes I get it. But I definitely recommend to try even if it's just once. The fries where Amazing thin and crispy read more

Big Chicken - MDE uncle Jerome style. They add hot Nashville patty instead of the regular and fries Almost like a steak fries but thinner and better! - Burgers Near Me - Gilbert, Arizona

Service was nice, popcorn chicken was so juicy. I really like the light breading. The sweet potato fries are to die for. The crisp was perfection. Definitely enjoyed eating here in person. read more

Big Chicken - Shaq Attack Bigger Popcorn Chicken Sweet Potato Waffle Fries - Burgers Near Me - Gilbert, Arizona

We went two nights ago the service was amazing and the food was even better!!!! The wings are delicious!!!

I was excited to try Shaq's place out and came about a week after opening. The restaurant was nice and clean. The staff was nice and seemed to clean the entire duration of our visit. I got the Big Aristotle and it was a pretty delicious. The sweet potato fries were cold and a little hard, but still good. I think this place just needs to get it's bearings, but I believe it can be something great! read more

Big expectations, big hype. Low quality. The food tasted fairly bland. The seating was very difficult to find. There were many people sitting around, not eating. I mentioned to the wait staff that there was no place to sit and they just shrugged their shoulders. We had to sit at the bar with kids, while groups just sat and talked not leaving, and other tables meant for large groups had only one or two patrons. It would have been better for a seating host to help people find an appropriate seat. When the food arrived I was not really impressed. It was just mid. Not much flavor. For my time and money I'd rather eat at Popeyes. I'm local, live close. Probably won't be back. I hoped for more. read more

Food was average. Went on a Friday night. The place was pretty empty at 8PM. Not sure if it's a sports bar or...Lots of TVs and a bar, but the music is so loud you can barely have a conversation while eating. Spent $40+ for 2 and unfortunately, the food was not special, nothing bad, just not worth the price. Everything we had could be had at any other chicken restaurant for less and at equal quality. Disappointed. We may try again, but not likely. read more

The food is actually VERY good! I came in thinking it was going to be ok and Shaq's name was what it was about. But I was totally surprised on how good the chicken quality was. All of the sandwiches and even the tenders were well made. Crispy outside with a light layer and very moist inside. I'll be a regular SHAQ! read more

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The food isn't the only thing big sized. $13 for a cookie is ridiculous, I don't care how big it is. 2 sandwiches, 2 drinks, 1 fry , and 1 cookie cost $48. That's insane. After waiting an hour in the rain for it to open on opening day we really wanted to love it and unfortunately didn't. read more

Big Chicken - Receipt for 2 people. - Burgers Near Me - Gilbert, Arizona

A family member ate here in Vegas and recommended it so last weekend we stopped in to give it try the 3 of us ordered sandwiches and 2 orders of fries, lucky I checked my receipt while waiting for our to go order, the girl misunderstood and only had 2 sandwiches rang up. I was expecting the actual chicken to be spicy and it was not, it was regular plain flavor. The quality and crispness was good but flavor was not good at all, very plain and no spice. The fries were fair. Likely won't be back, I'd prefer to try some of the other local spots with some real spice read more

I tried the MDE, Mac and cheese, and the Blood Orange Fizz. The size of the chicken was what all chicken sandwiches should strive to be! But taste wise, it was just ok, nothing stood out with the sandwich and the sauce wasn't great. They did give a lot of pickles without having to ask for them! The Mac and cheese is one I'll never get again. It tasted like boxed mac and cheese and the cheese-it topping didn't add to the flavor, I just felt like I accidentally dropped cheese-it crumbs on it. The blood orange fizz was definitely the best part of the meal and it came in a cool tiki class! read more

Big Chicken - MDE, cheese-it Mac and cheese, and the blood orange fizz - Burgers Near Me - Gilbert, Arizona

Excellent food that was freshly made, and atmosphere was ok. I would recommend it, the chicken was tasty

The chicken was great! Had the Ultimate and the Shaq Attack. The fries and sweet potato waffle fries were good too.

As a new place in downtown Gilbert, they're handing the crowd VERY well. Orders are coming out quickly and the bartender was doing a great job. Their neighbor Zinburger could learn a few things from the team at Big Chicken. Will definitely be back to enjoy the chicken. read more

I was skeptic about this place but glad we came! Coming from someone who has been a restaurant GM before, the service was fantastic for grand opening day. We sat at the bar and started off with a cocktail and a beer. We ordered popcorn chicken, Aristotle chicken sandwich and BC fries....the food and drinks were freakin delicious! (Which is why our food is half eaten in the pic!) lol. The chicken is so flavorful and pairs perfectly with all of the sauces. Will definitely be back! read more

Big Chicken - BC Fries, Aristotle, popcorn chicken - Burgers Near Me - Gilbert, Arizona

Great food, great service, a little pricey! I really like their fries and chicken. My son got the dippers and loved them. The sauces were awesome. read more

I had very high expectations for this place. The chicken was cold and you could tell that it was fried awhile ago. I had the Chicago sandwich and the chicken inside was Not crispy at all and not hot at all. The cabbage tasted old and the buffalo sauce was a weird tangy flavor to it and I really like Buffalo it was just not it. The fries were a weird shape almost like a flattened potato wedge but not Fluffy at all . Shaq cmon man you could of done a little Bit better . read more

Big Chicken - Buffalo chicken - Burgers Near Me - Gilbert, Arizona

big chicken was great! love the fries and the ranch. the chicken tenders were also amazing and crispy!

The food was pretty just OK, very expensive for the portions. Staff are pretty rude, super surprised at the dry chicken and poor service, I was really looking forward to the opening here! read more

Big Chicken - Burgers Near Me - Gilbert, Arizona

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Chicken tenders came out piping hot, fresh and delicious! Customer service was EXCELLENT and restaurant/bar was very clean!

I didnt get this place. There isnt any theme. The food is bland and overpriced. The music was classic rock - rolling stones. But then a pop song played. I didnt see much Shaq stuff on the walls. I think he's from the south, but it didnt have a southern feel. I just don't understand what kind of vibe they are going for. They should pick a theme and have everything match. I went during a busy time but only 1 other customer there. That's a bad sign. The place was too clean, like it just opened up. And yet it took a long time to get our food. For the price its hard to justify going back. read more

Overall was not bad. Friendly service. The serving sizes were decent for the price. Flavor was better than expected for most items. The slaw was really good, the grilled cheese chicken was okay, the dirty fries better than expected, the drinks were late arrival after the dinner, had to ask a few times for them. The drinks also tasted very similar, not sure those were worth the cost. read more

Big Chicken - Tropical mule and blood orange - Burgers Near Me - Gilbert, Arizona

New restaurant, nice and clean. Food is overpriced and just ok. Got the sweet potato waffle fries and they are hard and over salted. Got 3 tenders with Buffalo sauce and had to ask for ranch and utensils. New soda machine already partially out of order. Probably won't come back. read more

Food is excellent, not as spicy as we had hoped but still delicious. Service was great and quick. Nice environment to the place with the music and decoration. read more

Sigh! I'm sorry to say I don't think this location will last very long due to the severe lack of visible customers every time I walk by. I myself came here during its' first week and enjoyed my chicken sandwich and small fries (VERY small fries), but the food was not unique and unfortunately overpriced (a common complain here), and that's without going into detail of how unhappy the employees seem. Shaq certainly put on a good face when promoting this location, but I don't think his celebrity and positive attitude will able to keep the Shaq-attack going here much longer. read more

Theres almost nothing bigger than this extravagant sized chicken experience! The seasoning can make dirt taste goood! Sprinkle some of that bad boy on anything and id eat it... and i mean ANYTHING . The cheese on the mac and cheese hugged the noodle tighter than my dogs jaws when hes got something hes not supposed to have! I recommend trying everything on the menu! All at once at the same time!! read more

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Clean and friendly. Was looking forward to a non Louisiana style chicken sandwich. Chicken was cooked perfectly and was served piping hot. Mac and fries standard staples with our meal. Good - yes, Better - could be. Location definitely could be more central. Go back - maybe if I'm in the area but so many other places this one doesn't stand out. read more

I can't believe the number of poor reviews! We stumbled onto this place after a performance at Hale! The chicken sandwich was delicious and I want to take more Mac and cheese home with me!!! Give it a try!!! read more

Shaq's chicken joint is good. It's not any better than the many other chicken restaurants that are popping up everywhere but if you are near one it's worth a try. read more

I have been to this place twice and have not been disappointed. I love there thin version of steak fries it the perfect combination of fluffy and crispy. This time I ate in and I tried the mustard sauce and the Carolina sweet and smoky I really loved the taste they were great as a dipper for your fries. I have had the big Aristotle and the big and sloppy. Both were great. The employees are all very nice and friendly willingly to offer assistance should you need it. I will definitely go back. Thank you Big Chicken read more