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    Big 5 Sporting Goods

    2.9 (15 reviews)

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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    2.4(47 reviews)
    3.3 mi
    $$

    Brandon was incredibly helpful in finding the right bat for my son. Even when we had an issue a…read moreweek after purchasing, he went out of his way to make it right and offered thoughtful, knowledgeable advice. I really appreciated his patience as I'm still learning the ins and outs of baseball as a newer baseball mom. Thank you again! My son ended up with his first Easton Hype Fire and is very excited about it. We are looking forward to a great baseball season thanks to the awesome customer service and knowledge Brandon provided. Store is clean and well stocked. Employees are always kind and ready to help!

    I understand the customer isn't always right, but if your own receipt shows differently, maybe…read moredon't die on that hill and just ask for help or guidance. Over the weekend, our family decided to go to DSG, we ended up spending $149~, it was $100 gift cards and the rest was cash. I didn't realize my toddler slipped in some random $17 socks, so I went in the next day to return them. I was met with Oscar, he was nice. I asked if I could get a cash refund since it was a small amount, he said no, due to it's based on whatever majority payment method was used. I leave it at that, I am disappointed because I really don't need $17 gc, I would like cash back. As I am walking back I am reading the back of the receipt, where it says refund will be made on initial form of payment, not majority used like Oscar advised. I spoke with my husband who was frustrated, told him what I read and what was said. My husband thought of work around, we can buy a more expensive item, use cash first for the majority and use the gift cards for the rest. So my husband goes in to try that. Oscar explains, no we can't do that, that it's the system gravitating towards a card. My husband points out what the receipt says, Oscar says it shows on the website, but does not bring it up. My husband returns to the car frustrated, because Oscar just lied and instead of asking for helped, insisted on dying on the hill the customer isn't always right. At this point, I'm going back into the store. I see Oscar talking among his colleagues talking about what just happened with my husband. Im still nice, but I request a supervisor. Supervisor explains Oscar is wrong it's not Majority it's just how the system works. I ask him, how does he want to correct this, and he just offers to cash it. It was such a simple fix. Oscar just needed guidance on how to navigate. I felt like this issue didn't need us as many times going into the store, If Oscar just asked for guidance in the beginning. It was frustrating experience overall. I'm glad we got the result we wanted, but just having to go through hoops, and it was a waste of time. Personally for me, this location left a poor taste, just because I am in customer service. I felt like the training could have been better. I appreciate the supervisor making it right.

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    Big 5 Sporting Goods - sportgoods - Updated May 2026

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