Run away. I ordered a 5 station cable machine. The description stated and verbally confirmed by…read moreMike that it was in great cosmetic and mechanical shape. When it arrived, it was in horrible shape. Basically false advertisement. So I didn't accept the delivery. I asked about my refund and no response. What a horrible experience. When the delivery guy has to keep apologizing for the condition of the equipment, you know that's bad. AVOID.

Bought a solid Cybex machine from these guys and they delivered it to our house in the Seattle…read morearea. I was super impressed because they partially dismantled the machine so it could through the narrow doorway of a spare bedroom where they put it back together. I had an issue with it about six months in and after I reported it, they came up and replaced the battery and it seems to work like new. I would definitely buy again from them and I'm happy with my machine.

Zach was the technician who came out and I can't say enough good things about him. He worked fast,…read morecompetently and quietly, completing his repair work (replacing the steel cable in my Sole 25 Elliptical). After he left, I noticed a need for a slight adjustment to the force setting. He came out in just a few days and completed the adjustment, without charge. He and his company are absolutely tops. I will not go anywhere else for my needs.

I'm endorsing Jesse and FMT specifically for NOT doing a repair…read more I spoke to Jesse about my broken Schwinn 270 over the phone, and he assessed that it probably wasn't repairable, saving me the $150 for the site visit. It's a rare repair service that does this -- they are super-trustworthy.

I picked up a couple of benches and couldn't be happier with them. Thick metal construction like my…read moreBody Solid equipment, not the thin stuff that collapses when bolts are overtightened during assembly. Excellent firm pads with a tiny give on the edges for comfort. Super well built, comfortable, and fantastic prices.

From the owner: Gains Fitness Equipment provides quality, budget-friendly weight training and exercise equipment…read morefor your unique personal gym space. Our gym equipment is specifically designed, engineered, and manufactured for the Home Gym, Garage Gym, and Weight Room. Our focus is traditional free-weight strength training and Olympic lifting equipment. No machines, no cables, no plugs. By staying true to our focus, we can offer you affordable weight training equipment to help you pursue your fitness goals and live a fitter, healthier, happier lifestyle.

Wow I was looking for a rowing machine and communicated with…read morethem a couple times via email. Went in the store today and spoke with a very knowledgeable employee and came home with a great machine. Buy local and get an excellent price and service. Thanks

I've been back here multiple times and every time has been excellent. I have over the years bought…read moretwo treadmills, an elliptical, weights, mats, balls, etc and have had zero issues. The staff is very knowledgeable and takes their time listing to their customers needs and explains the difference between the machines to find the one best one. I am very happy with the service I have been provided here and will definitely keep coming back!

I really appreciate this place. The selection and the prices are great. Service is always friendly…read more It's my go to place to get runners. I'm always happy with my purchases

So my son had a football game today and the cleats that he received from AMAZON PRIME were too…read morelarge so I was tasked to get him a better pair. We walked into the store and headed to the back. The cleats were on display. We were drawn to a pair of NIKE TIEMPO cleats. They were size 6 which is what we needed and yes, they did fit like a glove. We reboxed them and headed up to the register. They weren't priced on the display so I was expecting them to cost $40-$50. Imagine my surprise when I was told $30. Amazing value--mind blown part 1--- Now let's get to part 2. After deciding on his cleats. I wondered over to the men's sneakers on the wall. I do not spend a lot on sneakers. I usually go to Famous Footwear and try to "Pop some tags" thrift store #Maclemore style and get some good deals. This works probably every 5th visit or so. There were some amazing prices and styles on display. Most were under $50 and not just in basic black like at FF. There was a cool pair of slip on house shoes for $21.99. Unfortunately I didn't have time to shop for myself but I will be back to buy a pair (or possibly 3) of new kicks for myself.

I really enjoyed my visit to DICK'S Sporting Goods. I was trying to find some very supportive…read moreshoes, and Eric, the ultimate shoe guru gave me some really great advice and helped me find a shoe that really fit me well. If you happen to be buying shoes there soon, I hope you go during his shift. It was a weekday morning.

I visited the DICK'S Sporting Goods in Lake Oswego to look at a treadmill they had on display…read more There wasn't anyone in the area so I called the front desk to get assistance. I waited several minutes and an employee came into the area but did not stop at the treadmill area - he went on to speak to a family. No one else approached. I flagged down another employee and asked if he could help with a treadmill. He didn't know how to turn it on and I shared with him that he would need the key. He left, found the key and returned. That allowed us to start the treadmill. He left. We inspected and walked on the treadmill for about 30 minutes expecting that he would return. He never returned, didn't come back to ask if we had any questions. We had questions. I wasn't about to hunt him down or another employee so we just left. I had actually been at another DICK'S Sporting Goods store in Clackamas the day before. I called in advance to let them know I would be coming into to look at a specific treadmill. However, when I arrived, the treadmill was not on display. The employee said I could look at it online. ? Of course I can look it online but that was not the intent of my visit. Overall, a very disappointing experience at two stores. I won't be purchasing a treadmill from them. If they can't handle a simple sale on an expensive purchase, how is it possible to trust them on the delivery or their warranty and customer service in general? I'd like to recommend that Dick's spend some time looking at the Disney model for training employees. Every employee is trained to provide a wonderful experience for every person that enters the Disney properties. No Matter which employee you encounter you will be treated well and each employee is trained to assist. Too many businesses overlook this aspect of customer service and as a result the customer receives a hodgepodge of service based on the employee's idea of service. At some point in a business' growth if they ignore this aspect of their business, it takes a nose dive. It is a critical piece of a business whose intent is to grow and compete well.

I had a problem and we had some miscommunications, but I got a call back and we sorted everything…read moreout. Thanks for paying attention to your client's issues!

We had exercise bike that two other service people could not fix. They service guy Phil got right…read moreinto it and found the problem. They were quick to respond and We're very professional in their service. I appreciated the time to explain the problem and the fix.

Genuinely strange vibe here. Yesterday I was in looking for a sleeping bag and a few other items…read more One of the employees, who I imagine was a shift lead, had a child running around the store. Clearly just not a great environment for him and who knows how long he had been there that day, he was very loud and chaotic and just being a kid. I kept hearing the staff member who was the kids caretaker harshly reprimanding him, borderline yelling. I get it's stressful to have to bring a child to work with you but it's not his fault. There were like no customers in the store and it was pretty quiet in there so hearing him being a crazy kid & then this woman loudly reprimanding him was very hard to ignore. I looked at bags for a really long time, and no one offered to help. Many of the hanging bags were missing identifying tags, so I was going back and forth trying to match the samples to the shelved bags for sale. Eventually I pick one, buy it and leave. I go home, open it up and it's just not what I had expected. It was huge, and very heavy. Today I brought it back for a return and had no problem. I went back to the sleeping bags to reassess what was available and that same woman who was yelling at the kid the day before, (who was not the employee to process my return) likely didn't realize I was the person who brought in the return and with a very nasty and annoyed tone she said something about how the sleeping bag policy she be like the air mattress policy - which is that they won't let you return it if you opened it. Her energy was terrible two days in a row, just totally drab and on edge. I maybe would have stuck around and kept looking at other sleeping bag options, probably would have bought a new one if someone stopped leaning on a counter talking shit about other employees to ask if I needed assistance, but instead I left. I didn't want to hear her drone on about how annoying everything is, customers/policies/coworkers alike (major projection) The pink haired woman needs training on customer service Big 5 has an opportunity to get some new regulars with the closing of next adventure - which had inherited many regulars from the outdoor store when that closed a few years back. It would be wise to have employees who are passionate about outdoor gear and the experiences customers have with the gear and in their stores, because that's what keeps people shopping. Reliable return policies are how you get customers to try things out and find what works for them. You retain those customers by showing some effort, curiosity and really helping them. That's how you sell products. Guess I'll be going to REI.

4/30/22 @ 10:32am Store 00233…read more Just came back from Big Dirty 5 No customer service sporting goods!! Wow where to start. Well store opened at 9am my husband and I were literally second customers of the day!! First customer was greeted by Jacob "store manager". We walked in and no greeting seemed like he forgot how to speak or was shocked by our high vibration. First thing I noticed is HOW DIRTY THIS PLACE IS!!!!!! Stuff unorganized and on the floor boxes are opened. Trash everywhere I mean everywhere like they had no vacuum cleaner so they said F it. I got some items asked if I can try them on the girl that was working with the manager was also rude didn't ask if we need help I had to go up to both of them while they were chatting away. I asked to try on the items I found. As she opens the door to the fitting room I was literally like WTF!! Fitting room looked like musicians crashed a hotel see posted photos. Mirror was grimey as heck something broken on the ground a piece of wood idk. Litter on the floor. That whole store was just ewwwwww... as a former manager of retail stores I would never have a store like that or let my employees walk around not doing anything they had so much things they could've been doing. There store needs to get checked up on by DM or a RM. They also should be trained on customer service, attentiveness, knowing products. Will not be coming back to THIS location again!!!!