Run away. I ordered a 5 station cable machine. The description stated and verbally confirmed by…read moreMike that it was in great cosmetic and mechanical shape. When it arrived, it was in horrible shape. Basically false advertisement. So I didn't accept the delivery. I asked about my refund and no response. What a horrible experience. When the delivery guy has to keep apologizing for the condition of the equipment, you know that's bad. AVOID.

Bought a solid Cybex machine from these guys and they delivered it to our house in the Seattle…read morearea. I was super impressed because they partially dismantled the machine so it could through the narrow doorway of a spare bedroom where they put it back together. I had an issue with it about six months in and after I reported it, they came up and replaced the battery and it seems to work like new. I would definitely buy again from them and I'm happy with my machine.

Zach was the technician who came out and I can't say enough good things about him. He worked fast,…read morecompetently and quietly, completing his repair work (replacing the steel cable in my Sole 25 Elliptical). After he left, I noticed a need for a slight adjustment to the force setting. He came out in just a few days and completed the adjustment, without charge. He and his company are absolutely tops. I will not go anywhere else for my needs.

Zach came to my home on July 26, 2024 to service and clean my SOLE treadmill. Zach not only gave…read moremy treadmill a very thorough inspection and cleaning, but he also checked all of the parts of my treadmill to make sure there was no significant "wear and tear" on any of the components. He also provided some welcomed coaching to me on using some of the features of my treadmill. I have always been happy with the services I have received from Fitness Machine of Portland. I will definitely continue to call of them for my annual treadmill maintenance appointment. Due to the great servicing I have received from Fitness Machine of Portland, my treadmill still looks and functions as though it were brand new. (It is over five years old now!) Thank you Zach AND thank you Fitness Machine of Portland. I am sincerely grateful to your staff for their outstanding service and professionalism. Sincerely, Karen E.

I picked up a couple of benches and couldn't be happier with them. Thick metal construction like my…read moreBody Solid equipment, not the thin stuff that collapses when bolts are overtightened during assembly. Excellent firm pads with a tiny give on the edges for comfort. Super well built, comfortable, and fantastic prices.

From the owner: Gains Fitness Equipment provides quality, budget-friendly weight training and exercise equipment…read morefor your unique personal gym space. Our gym equipment is specifically designed, engineered, and manufactured for the Home Gym, Garage Gym, and Weight Room. Our focus is traditional free-weight strength training and Olympic lifting equipment. No machines, no cables, no plugs. By staying true to our focus, we can offer you affordable weight training equipment to help you pursue your fitness goals and live a fitter, healthier, happier lifestyle.

Wow I was looking for a rowing machine and communicated with…read morethem a couple times via email. Went in the store today and spoke with a very knowledgeable employee and came home with a great machine. Buy local and get an excellent price and service. Thanks

I've been back here multiple times and every time has been excellent. I have over the years bought…read moretwo treadmills, an elliptical, weights, mats, balls, etc and have had zero issues. The staff is very knowledgeable and takes their time listing to their customers needs and explains the difference between the machines to find the one best one. I am very happy with the service I have been provided here and will definitely keep coming back!

I really appreciate this place. The selection and the prices are great. Service is always friendly…read more It's my go to place to get runners. I'm always happy with my purchases

So my son had a football game today and the cleats that he received from AMAZON PRIME were too…read morelarge so I was tasked to get him a better pair. We walked into the store and headed to the back. The cleats were on display. We were drawn to a pair of NIKE TIEMPO cleats. They were size 6 which is what we needed and yes, they did fit like a glove. We reboxed them and headed up to the register. They weren't priced on the display so I was expecting them to cost $40-$50. Imagine my surprise when I was told $30. Amazing value--mind blown part 1--- Now let's get to part 2. After deciding on his cleats. I wondered over to the men's sneakers on the wall. I do not spend a lot on sneakers. I usually go to Famous Footwear and try to "Pop some tags" thrift store #Maclemore style and get some good deals. This works probably every 5th visit or so. There were some amazing prices and styles on display. Most were under $50 and not just in basic black like at FF. There was a cool pair of slip on house shoes for $21.99. Unfortunately I didn't have time to shop for myself but I will be back to buy a pair (or possibly 3) of new kicks for myself.

One cashier, four waiting, waiting, and waiting. When…read morecustomers have money, be there to take it. I left without what I came in for ($44.99 being spend elsewhere).

Top flight service with amazing staff!…read more Big shout out to TYLER a star Dicks employee for helping my ECNL (top club level soccer) playing son buy new cleats... Strolled in 8:30pm last night after a separate Dicks elsewhere in PDX closed at 8 (despite website showing 9)... Anyway he asked great questions of my son on foot type position surface he plays on etc etc. You could tell he was passionate about soccer and getting soccer boots (cleats) to fit well. After initial questions we found 5 pair to initially try and whittled it down to 2 then 1... Mind you near the end we knew we wouldn't be completed until after closing at 9... yet he didn't rush my son at all and kept the store open so he could finish confirming the best for shoe.(we finished at 9:10pm ish) Plus when we did leave to the register the other Dicks employees weren't hurrying us out but greeted us with smiles as well even though we knew they all were end of shift wanting to go too. Kudos to the whole team at this Dicks' location. Super impressive and A+ service. Clear selection top notch and personnel are amazing... I won't go anywhere else now going forward. THANK YOU!

I had a problem and we had some miscommunications, but I got a call back and we sorted everything…read moreout. Thanks for paying attention to your client's issues!

We had exercise bike that two other service people could not fix. They service guy Phil got right…read moreinto it and found the problem. They were quick to respond and We're very professional in their service. I appreciated the time to explain the problem and the fix.

Genuinely strange vibe here. Yesterday I was in looking for a sleeping bag and a few other items…read more One of the employees, who I imagine was a shift lead, had a child running around the store. Clearly just not a great environment for him and who knows how long he had been there that day, he was very loud and chaotic and just being a kid. I kept hearing the staff member who was the kids caretaker harshly reprimanding him, borderline yelling. I get it's stressful to have to bring a child to work with you but it's not his fault. There were like no customers in the store and it was pretty quiet in there so hearing him being a crazy kid & then this woman loudly reprimanding him was very hard to ignore. I looked at bags for a really long time, and no one offered to help. Many of the hanging bags were missing identifying tags, so I was going back and forth trying to match the samples to the shelved bags for sale. Eventually I pick one, buy it and leave. I go home, open it up and it's just not what I had expected. It was huge, and very heavy. Today I brought it back for a return and had no problem. I went back to the sleeping bags to reassess what was available and that same woman who was yelling at the kid the day before, (who was not the employee to process my return) likely didn't realize I was the person who brought in the return and with a very nasty and annoyed tone she said something about how the sleeping bag policy she be like the air mattress policy - which is that they won't let you return it if you opened it. Her energy was terrible two days in a row, just totally drab and on edge. I maybe would have stuck around and kept looking at other sleeping bag options, probably would have bought a new one if someone stopped leaning on a counter talking shit about other employees to ask if I needed assistance, but instead I left. I didn't want to hear her drone on about how annoying everything is, customers/policies/coworkers alike (major projection) The pink haired woman needs training on customer service Big 5 has an opportunity to get some new regulars with the closing of next adventure - which had inherited many regulars from the outdoor store when that closed a few years back. It would be wise to have employees who are passionate about outdoor gear and the experiences customers have with the gear and in their stores, because that's what keeps people shopping. Reliable return policies are how you get customers to try things out and find what works for them. You retain those customers by showing some effort, curiosity and really helping them. That's how you sell products. Guess I'll be going to REI.

4/30/22 @ 10:32am Store 00233…read more Just came back from Big Dirty 5 No customer service sporting goods!! Wow where to start. Well store opened at 9am my husband and I were literally second customers of the day!! First customer was greeted by Jacob "store manager". We walked in and no greeting seemed like he forgot how to speak or was shocked by our high vibration. First thing I noticed is HOW DIRTY THIS PLACE IS!!!!!! Stuff unorganized and on the floor boxes are opened. Trash everywhere I mean everywhere like they had no vacuum cleaner so they said F it. I got some items asked if I can try them on the girl that was working with the manager was also rude didn't ask if we need help I had to go up to both of them while they were chatting away. I asked to try on the items I found. As she opens the door to the fitting room I was literally like WTF!! Fitting room looked like musicians crashed a hotel see posted photos. Mirror was grimey as heck something broken on the ground a piece of wood idk. Litter on the floor. That whole store was just ewwwwww... as a former manager of retail stores I would never have a store like that or let my employees walk around not doing anything they had so much things they could've been doing. There store needs to get checked up on by DM or a RM. They also should be trained on customer service, attentiveness, knowing products. Will not be coming back to THIS location again!!!!