Would give 6 stars if I could.
I came in to replace my old runners, Saucony Triumphs, in size 14 but they were out. Which was no surprise at all, size 14s are hard to find on store shelves, but it was a surprise when they couldn't order Triumphs at all. I really wanted the same shoe again so Jesse the store manager went the extra mile and got in touch with the supplier only to find out that their was an issue in the manufacturing of that particular shoe for the time being. So, he found me two other pairs, a Brooks with similar off-set, and another pair of Sauconys with less off-set and more 'spring' to them. He ordered one pair and transferred (from the downtown location) the other, both in size 14. They arrived a few days later, I get the call and come in. Upon trying them on we quickly realize I need to be running in size 15's. So he orders the same two pairs for me this time one size up.
The Brooks arrived first. I got a call, came in and met Jed (I think that's his name) I tried them on around the store, felt good. The Toebox felt a bit big though. Jed explained how that extra 'freedom' up front (my words) could lead to some horizontal movement and therefor friction on the bottom of my foot and the shoe. I was eager to run though. He said go, take 'em for a spin, you can bring 'em back muddy, whatever, just try 'em out. So I did. That night went for a quick 4 miler, they felt good, but he was right, too much play up front.
The next day the other Sauconys came in in size 15. Try'd them on, felt awesome. They let me return the lightly used Brooks, and I'm super satisfied with these. Only 20 miles so far, but they are perfect.
Big thank you the Jesse and Jed.
Amazing Service. read more