I've been to two locations so far and both times they've had a great experience. The customer Service is top-notch and the staff are knowledgeable and more than helpful. I couldn't recommend this anymore. read more

Fantastic customer service! Informed and professional! Would highly recommend esp for those suffering from planter fasciitis, I now have comfortable and supportive shoes. read more

Salesman Art was seriously amazing! I had nothing but questions when I walked in and felt completely confident leaving with my new running shoes! I got a gait assessment and tried on 5 pairs of shoes before finding the perfect fit. Art was so patient and super knowledgeable. I think this is the best shoe shopping experience I've ever had and I'll definitely be coming back for any further purchases or questions considering there's a loyalty program which lets you redeem points on your purchases. Make sure to stop in to this location for your next pair! read more

I was fortunate to be the first paying customer to a very helpful young guy returning to work while home from college. This was the second time for me to buy shoes with intention due to some foot injuries, so it was important to me to have someone knowledgeable and patient. After trying on a bunch of shoes and learning about the different supports, I walked out with a pair that feels perfect. After decades of not putting much thought into shoes, and in the age of quick online buying, it's so good to know that independent shops with knowledgeable staff are around to help people in need. Friendly and attentive staff all around! I WILL BE BACK! read more

The staff here are friendly and engaged. They patiently helped me while I figured out exactly what I was looking for and found items that suited my foot type and in the styles I was into without trying to foist certain brands on me. I was away out happy with the choices I made. read more

They were very helpful, and my new running shoes are super supportive and comfortable.

very disappointed in Foot Traffic. I have always been willing to pay more there because of their good return policy, and when I had defective shoes before they exchanged them even past 60 days. This time my waterproof, all weather shoes are no longer waterproof, and they refused to exchange them because it's beyond the 60 day policy. I am having to go directly through the manufacturer. I will not be returning to Foot Traffic in the future. read more

Foot Traffic - Sorry, but you've lost a customer - Shoe Stores Near Me - Portland, Oregon

I went there and they tried to help me but didn't listen to what I had to say when I gave them my opinions about my experiences with my other shoes and tried to tell them what I am looking for and what I needed. I told them I'm not a wide, and they kept giving me wide shoes to try on and only after saying four times the shoes they brought me were too wide did they accept what I was saying. They made a joke about me not being a runner I would assume because I'm a large guy. I walk all day, over 10000 steps and was looking for a shoe with more support for my ankles. I wouldn't recommend going to this location. read more

Highly recommend and will be back. Just purchased and broke in my second pair of running shoes purchased at FT in Northeast Portland. I got one on one help- sizing my foot, trying on different brands and styles, and answering questions. Honed in on my favorite and they were out of the color I liked, yes I gotta look good too, they ordered and delivered to my house the pair within a week. *It would have been nice to have a tracking code automatically sent to my email but I got one after requesting through their website. Free delivery but I paid full price and was happy to do so! Every time I put the shoes on for a walk or run a smile goes on my face. Thanks!! read more

I had really excellent service here today. The staff member I worked with was both knowledgeable and patient. He pulled a variety of shoes from the back room that met my stride and helped me zero in on a pair that I think are going to work out quite nicely. I would highly recommend this place without hesitation to anyone interested in taking up running. Thank you Foot Traffic. read more

My daughter has really wide feet and we struggle trying to find her shoes. While we didn't want to spend over $100 on a pair of shoes for a child, after doing quite a bit of shopping and online research, we basically became resigned that we needed to spend more money for a pair of shoes than we'd like. The sales manager at foot traffic was extremely understanding and helpful. She also experienced wide feet. She gave us a student discount as our daughter was still in school, and to even make it a little less painful she took a few more dollars off for us, which was much appreciated. I really like their 60 day guarantee that if the shoes do start to feel uncomfortable for my daughter, we will be able to return them. I have bought shoes here for myself for running, and have always appreciated their professionalism and the knowledge of its staff. read more

I was in this store looking for TOPO shoes. Ellen helped me with the exact ones I was looking to get. I really wanted two pairs but they were all mostly black. She was so helpful and thoughtful as she opened up the website to see all the different styles and colors. She found a blue pair that was exactly like the ones I wanted. She ordered them to come to the store for me. Her thoughtfulness made my day. I have since told several people about this business and they will be shopping there too!! It is so nice when people go out if their way to help!!! Thank you Ellen read more

Had a really great experience shopping for new walking shoes here today! The individual who helped me was not only knowledgable about feet/gait and all of the shoes they sell here, they were also incredibly patient as I tried on a lot of different shoes before landing on a pair to buy. I've had really bad experiences at other local stores marketed to runners and was nervous to come here to try another runner store, but Foot Traffic will get my business from now on! read more

Excellent customer service. Immediate acknowledgment when we walked in the door. Knowledgeable of different shoe stores and fit. Friendly and helpful. read more

Tom is amazing! We came in to shop some running shoes. He is so kind and helpful - shared his expertise in footwear to guide us to choose the right shoes. We tried several pairs and we liked them. Great experience with this store. read more

I am walking the Portland half marathon and needed a new pair of sneakers to avoid blisters. A friend told me to go to Foot Traffic because they measure your foot and diagnose how you walk to find the perfect sneaker. I was super exciting for this and went to the NE Fremont location today. I walked in and went right to the sneakers. There were three young people working. One was helping a customer and two were shuffling around the store moving shoe boxes. No one asked if I needed help. I waited as I didn't want to interrupt anyone. Then an older couple walked in the door and were immediately greeted with, "Hello. what can I help you with?" I had been there for at least ten minutes patiently waiting. I immediately left and took my business elsewhere. Train your employees to help each and every customer promptly. read more

Great service from Toby. Thorough, professional and personable. Assessed my gait and tried multiple shoes, ended up ordering a pair from another Foot Traffic store ( I didn't like the color available at Beaumont store). Highly recommend this store. read more

Very nice experience. Visiting my daughter from out of town, was with her grandmother, who forgot to pack her sneakers. Came to Foot Traffic with a mild emergency looking for a pair of not too expensive shoes. Ian took great care of us, very professional and personable. I'll make sure my daughter knows to try Foot Traffic for her future footwear needs. read more

Came in here for my first time and was completely ignored. One salesperson on the floor handling merchandise, another with a customer, and two behind the counter, one on the phone. Tried to make eye contact with the woman not on the phone (long red hair in a ponytail) and she looked away each time I tried to say something. A minute later a guy walked in and she ran out onto the floor to ask him if he needed help. Right in front of me, I couldn't believe it. Guy doing merchandise had his head down the whole time and never looked at me. I guess I was invisible. Won't be back. read more

This is a very good store at which to get running or walking shoes. The staff seems knowledgeable about people's specific needs, not just foot size, but also activities, foot issues, etc. They're very patient and the personal attention is nice. Probably a bit pricier for the same shoes online, but I've been happy with the service and products while going there over many years. It helps that it's a local specialty store. read more

Thank you Anna! I was in dire need of a pair of Oofos for a family member who is having a serious medical procedure done tomorrow. Anna stayed open late to enable me to make it to the store on time. Checkout was seamless and she even wished me good luck as I was on my way out. Will be shopping here again. Customer service and humanity was excellent. Thank you Anna! read more

I want to thank Morgan and his team for their consistent courtesy, knowledge, and flexibility in helping me find the right pair of shoes. They listened patiently, asked deeper questions to zero in on possible options, and cheerfully accepted returns (which were of course within the store's guidelines), and started again with more information from my podiatrist to find the best shoe to help my feet. Yay for the NE Foot Traffic!! read more

This store rocks in terms of service and knowledge. I have gotten a few pairs now running shoes from here, and they have the most knowledgeable workers who know their stuff. I went to a big box store looking for running shoes when I was I was in desperate need, I had neither the service or knowledge. Just young kids grabbing what's in their stock room. I didn't buy from there. Instead I came back to the store because I'd rather give my money to local business. They have a treadmill if you're not sure what kind of stride you have and they can make recommendations based on what you want, type of running you do and how much you want to spend. They have a 30 days return policy if you're not happy. If you want some expertise in their products, come here. The person who helped me was awesome, wish I had caught his name. He helped narrow my choice when my first pick wasn't available at that store. When I went in, the store was busy but the employees didn't even break a sweat. Just great service to every single person walking through their door. read more

It's your typical local running store, so you know what to expect ... dedicated running freaks for employees (that's a compliment BTW!), specialized stock of shoes/gear that you're not going to find at Foot Locker / Sports Authority, gait analysis, and so on. And as it is with most specialty shops, the outsider can sometimes feel out of place at first. Likewise, as it is with most specialty shops, the employees are more than willing to help you get outfitted with exactly what you need. But what draws me to Foot Traffic is their stock of that wonderful Run Oregon swag. At this location, they had men's and women's logo gear in different colors, as well as 13.1 and 26.2 Run Oregon shirts. They also had stickers, which was on my car window with the quickness. read more

Foot Traffic - Shoe Stores Near Me - Portland, Oregon

The staff here is amazing! I walked in looking to buy my first pair of trail running shoes (I know nothing about running shoes in general) and was instantly helped by Barb. She listened to everything I was looking for in a shoe, then suggest 5 pairs I try on. In the end I wasn't sure about the color way on the shoes so I wasn't sure if I would purchase.. she was totally fine with this.. and never made me feel pressured to buy! In the end I did end up buying some Topo shoes. Which have been amazing!!!! I'll def be coming back here next time I am in the area! read more

Nice store and knowledgeable staff. They support local youth teams, take old shoes (in good condition) to recycle and have a running club on Tuesday nights (which I hear will restart soon, post Covid). And they were really great when I lost a gift certicate. Somehow they found me in their database and gave me credit on my next purchase. Great customer service! read more

Holy Cow! I had no idea it could get this good. I'm a runner but I'm no professional and I have to admit I was the least bit anxious about going into a bonafide running shoe store. I have bought running shoes on zappos before simply because it was quick and easy... but this was so much better. Fantastic customer service. I did the treadmill analysis (walking for 20 seconds) and then tried on 5 or 6 pairs of shoes that were customized to my feet. I left with a great pair of shoes that I love. The best part is they were cheaper than if I got them online and I can exchange them in the first month if they give me any problems. I am now a believer. I want the shirt, call me a fan. I'll never go back. read more

Today, I went here for shoes to run my 5K. Amazing service. read more

The staff was very helpful in finding the right shoe for my difficult feet. I must have tried on asset least 10 pairs. They seemed knowledgeable about their stick and worked well together.The return policy is very generous. read more

Great neighborhood running/walking store. Friendly and they take old running shoes for recycle.

I had a fantastic experience at Foot Traffic on NE Fremont. I initially went there to assess my gait and arches on the recommendation of my personal trainer. I can get a bit intimidated by specialized sports stores, but not in this case. I walked in and instead of awkwardly looking around for a few minutes before getting any help, I was enthusiastically welcomed and greeted by Megan who assisted me with my gait/arch assessment. My arches were fine (perfect really) but I needed way more cushioning than I had with my existing pair of gym shoes (Nike Flywire), and she expertly helped me pick the PERFECT pair of new shoes (Adidas Supernova Glide) I couldn't be happier. If you go to Foot Traffic (and you should, just look at you ;p), ask for Megan. She's a gem! I'm not a "runner" per say, but my new running shoes are perfect for my jogs and general fitness activities. Besides, supporting a fantastic local business before a big box sports store is good karma. Do it! read more

Buying a pair of running shoes at Foot Traffic was a very pleasant experience. I was considering trying to find an outlet store of one of the major shoe companies that are here in the area. I just need a pair to go to the gym and run on a treadmill so for me, having a specific type of sneaker is not that serious. What is serious for me is the customer service experience. I will go out of my way to avoid Corporations, giving them my hard earned money, or dealing with their unmotivated and apathetic employees. Foot Traffic appears to be a local-owned family business. They film you walking on a treadmill and scientifically explain the mechanics of your particular walk with you. Then they suggest a pair of shoes that are compatible with your particular physical style. They care more about your comfort and needs being met, than they do about popularity, aesthetics, or keeping up with fashion trends. This is definitely the place to go for serious runners, and those trying to be. They have information on running clubs and groups if you are interested in that sort of thing. They still show respect and treat your right regardless of your running level or current needs. Foot Traffic is the place to go for your running shoe needs. read more

Rad customer service. Super knowledgeable. They gave me many options and sizes. Truly felt like they cared about me. In and out in 30 min with new shoes that make me feel like I'm running on clouds. Highly recommend! read more

A family owned business, with family members (and others) who work there. These people know running and walking shoes. They are very friendly and personable, unlike personnel at chain stores who just tell you what they've been told and what they think you want to hear. I'd like to give them 9 stars out of 10, but a 5 star rating doesn't allow that. Support local, small businesses. read more

I've desperately needed some new running shoes for quite some time now. Yesterday I stopped in Foot Traffic to take a look at the inventory. Ben greeted me, did a gait analysis, determined my shoe size and picked out 7-8 pairs for me to try on. He was extremely knowledgeable about the shoes available and super helpful! I ended up purchasing a new pair of Mizuno's. Thanks Ben! read more

Foot Traffic is awesome! The staff are so friendly and helpful. They helped me find an awesome pair of shoes that fit me perfectly--just got back from a run in Forest Park. Happy Feet!!! Thanks Foot Traffic, I'll definitely be back! read more

I go to both the downtown Foot Traffic (FT) and the northeast store on NE Fremont. Both stores have friendly and knowlegable staff. When I brought up my concerns with getting a shoe that would help my running form (I have lower back issues) they helped pick out an appropriate shoe and recommended I attent a FT clinic on running form. Now that is service. In addition I have paticipated in many FT sponsored events and my son has run track and cross country for their Portland Parks and Rec FT youth team. I want to single out Laura from the downtown store for being so helpful to me and my son. Thanks! read more

We had a fun time in Foot Traffic! Meaghan (she told me how to spell her name) was friendly, funny, and knowledgeable! She knew a lot about the running shoes my partner bought called Hoka One, for Hallux Limitus, which basically means she needs shoes which won't let her toes bend.The shoes looked great! Meaghan was very helpful and we were in and out in no time! read more

Thank you for being so patient with me as I struggled to decide which running shoes to buy! I need wides and while wides on-hand are limited, they are happy to place a special order upon request. read more

Earlier tonight, I purchased a pair of shoes for walking. The customer service that I received was outstanding! The woman that helped me was very knowledgeable and personable. She was also very patient with me. I was not rushed to make a decision, which was a welcome change from some of the other Portland running stores that I have recently visited. I definitely recommend Foot Traffic. read more