Lovely shoe store where I have made multiple purchases (Birkenstocks) for my family and myself. The…read moreladies that I've engaged with are helpful and make me feel very welcomed. I feel the prices are fair for the quality of their products.

I love this shop. Always a great selection of shoes that fit my needs. AND the clearance section…read morehas had some great finds over the years. Friendly customer service

Would give 6 stars if I could…read more I came in to replace my old runners, Saucony Triumphs, in size 14 but they were out. Which was no surprise at all, size 14s are hard to find on store shelves, but it was a surprise when they couldn't order Triumphs at all. I really wanted the same shoe again so Jesse the store manager went the extra mile and got in touch with the supplier only to find out that their was an issue in the manufacturing of that particular shoe for the time being. So, he found me two other pairs, a Brooks with similar off-set, and another pair of Sauconys with less off-set and more 'spring' to them. He ordered one pair and transferred (from the downtown location) the other, both in size 14. They arrived a few days later, I get the call and come in. Upon trying them on we quickly realize I need to be running in size 15's. So he orders the same two pairs for me this time one size up. The Brooks arrived first. I got a call, came in and met Jed (I think that's his name) I tried them on around the store, felt good. The Toebox felt a bit big though. Jed explained how that extra 'freedom' up front (my words) could lead to some horizontal movement and therefor friction on the bottom of my foot and the shoe. I was eager to run though. He said go, take 'em for a spin, you can bring 'em back muddy, whatever, just try 'em out. So I did. That night went for a quick 4 miler, they felt good, but he was right, too much play up front. The next day the other Sauconys came in in size 15. Try'd them on, felt awesome. They let me return the lightly used Brooks, and I'm super satisfied with these. Only 20 miles so far, but they are perfect. Big thank you the Jesse and Jed. Amazing Service.

Great store if you need inserts for your shoes. The employee who helped me really knew the…read moredifferences between the products. They have three main lines of inserts, and within them, they have multiple choices depending on what you need. I also visited one of their competitors, Portland Running Company, but they had very limited selection of this particular product. Go to Foot Traffic for this purchase.

Went to the shoe mill last week. Had an excellent experience. Found a great pair of wide dress…read moreshoes that will be very versatile! They had a limited selection but the sales man made sure he found us something that would work.

Terrible terrible customer service. I arrived at the store during business hours only to be turned…read moreaway because Samantha closed the store an hour early. I explained how I just got off of work and saw that it was still open, but they wouldn't help me even though I knew exactly what I wanted. Why have business hours if you aren't going to abide by them? I chose this store because I read that it was a family run business, however after that encounter I will not be going back. There's a dicks sporting goods next door.

Great selection. Great prices.Selection is decent. It varies…read morefrom mediocre to fabulous!You have to get lucky. If you do, you can save a substantial Amount of money.Most of the time I am very happy with what I Find. It may not be exactly what I wanted but it was close enough that I couldn't pass it up.I usually go there 5-6 times a year and buy buy 4-6 Pairs on average. I have been doing this for many years.

Great for Shoes, Not Much Else…read more First off, this employee store is much harder to get into than the Columbia or Adidas employee stores. It's pretty rare that I get a pass -- usually it's through my 107ist membership -- so I end up going maybe once a year, if that. On the plus side, there's plenty of parking and the store itself is clean and well organized. The clothing selection is definitely trendy... maybe too trendy. It feels geared more toward teenagers and young adults. I've visited a few times now and honestly haven't found any apparel that interests me. A lot of it comes off as flashy. I was hoping to see more outfits tied to big events like the Winter Olympics or the World Cup, but while they did have a few jackets and pants, they were pretty boring overall. The real draw here is the shoes. About half the store is dedicated to footwear, and there are some really nice options. Most shoes are around 40% off, with the non-discounted pairs clearly marked. Prices on display shoes usually range from about $145-$220, so you can do the math to decide if it's worth it. Even with discounts, many pairs still start around $80 and go up from there. Clothing, on the other hand, still felt overpriced even after the employee store markdowns. I've been here three times now and still haven't bought a single thing. In comparison, I've purchased multiple items at other brand employee stores. That said, if you're already planning to buy Nike shoes, this can definitely be a solid deal. One standout positive: the employees have always been very friendly and helpful.

This location is up and running and has a great selection of all the major brands. Even found Ryka…read morehere! Found most of the shoes I was wanting to try on, but their prices are steep compared to others. The place was clean and organized, and no boxes laying on the floor.

I dropped by to donate my shoes because if you donate a pair (a week) you can get a $10 coupon and…read moreyou can use it to buy anything at the store- even the sale/clearance section. The lady asked for my phone number but realized I didn't register it by number. She asked an alternative (email) and kindly helped me out. It was simple and she did most of the work :) I should've asked if there's an expiration date for this $10 deal but you only have until August 31,2021 to get your $10 coupon! *UPDATE: to see when the coupon expires, you go to your account and it tells you. You have about 2 months to before it expires.

Great local shoe store. Very knowledgeable and personalized service. Would definitely recommend!read more

First time in years getting shoes fitted. I'm newly doing in patient hospital work on my feet 8…read morehours a day and needed proper shoes. They took their time helping me get the right pair- Brooks Glycerin 23. Really appreciated the service!

Huge place. The most beautiful HQ I've ever seen…read more The water in the middle of the facility was breath taking. I loved all of the commemorable history all over the HQ. If you can find a parking spot I highly recommend coming here for a morning jog or touristy walk. You will definitely get your steps in.

There is no official tour of Nike, but it was a good experience seeing the campus and headquarters…read more The area was immaculately clean and very large. You could see numerous signs and posters for Nike sponsored athletes throughout the campus.

Well I was "planning" on getting a new pair of shoes this evening. I have been walking about 9…read moremiles a day and combining that with having worn at work for a little over a year, they were a little past worn down. I drove over from Lake Oswego after my shift and was bummed to discover that they closed @ 7pm...I had about 30 minutes to look around. I tried a couple pairs of the Sketchers slip on walking shoes. No matter how hard I try, I just can't like 'em. The 10 1/2 (actual size) feel like my feet are swimming in them and the 10 feel like my feet are being strangled. After a bit I realized i really don't need another pair after all. I have a pair of Altra hiking shoes and they would suffice for walking. So I guess I didn't actually need what i thought I did...imagine that.

Gotta give credit to the crew at this store for having the patience and good nature and not…read morethrowing a fit when these two left a huge MESS behind. They went on 3 different aisles leaving a trail of discarded shoes on the floor. Im talking maybe 5 pairs where multiple people almost tripped. Did they tidy up? A big NO! They just left the piles of shoes there on the floor, the guy in the shirt tried kicking a couple of shoes under the racks but really??? These workers here are underpaid at best, and yes it's their job but c'mon now. Have some courtesy to put things away, even my 8 year old knows that.

Service : Mark. Top of the line it could not improve in any way…read moreSelection: the most options in one place for my foot! Value: they will see that you are 100% satisfied. You tell them what you need and if it can be done they will do it!!

I stumbled upon "When the Shoe Fits" out of sheer happenstance. Even though I'd driven past here a…read morehundred times, I somehow never noticed it. I stopped in in hopes of purchasing a pair of Books Glycerin 20s, but they didn't have them. I was immediately greeted as soon as I entered, and the knowledgeable employee knew their inventory well enough to know that they didn't have what I wanted when I asked. She wisely advised that if I've worn those with favorable results, it is probably best to stick with them, and offered to order them for me. Since I needed them sooner than they'd arrive, I opted not to order them. The store is clean, well-stocked, and has a great selection. Prices are very reasonable, and are on par with all others that I've shopped. There is also plenty of parking. I'm looking forward to my next visit if I decide to try a different shoe.