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    When the Shoe Fits

    4.9 (21 reviews)
    Closed 10:00 am - 5:00 pm

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    just part of the selection of orthotic supports offered at this shoe store.
    Keith K.

    This is one of those stores where you really can't find any employee who doesn't know their stuff. And this is more than just your ordinary shoe store, this place knows feet as well. Specializing in orthotic supports for your feet, the team here can measure your feet, fit you with a variety of different orthotic inserts and make sure it all works. And if it doesn't, you've still got 90 days to decide. If after 90 days of using orthotic supports, your feet still hurt, just bring them back for a refund. I'm guessing that they don't have to honour that promise very often, as a user of orthotics for over 25 years, I can attest to their benefits. When the Shoe Fits is a busy store with a rather wide selection of shoes and sneakers that should keep even the pickiest of shoe shoppers happily looking. If your feet aren't doing as well as you think they should, and you're not yet ready to go to a podiatrist, then maybe it's time to stop by this store and let the very knowledgeable staff help you find a possible solution.

    Jeannie J.

    I received excellent service from Brady on the purchase of this super cute pair of shoes by Fly London!

    When the Shoe Fits store #3 at Grand Central shopping center near intersection of Hwy 14 and I-5.

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    9 years ago

    Work hard to make things right. Care about the outcome. Wouldn't shop anywhere else. One star less due to high cost, but do have good sales.

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    11 years ago

    Mark was well informed, personable and most helpful. If I lived closer this would be my go to shoe store & shoe guy.

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    Ask the Community - When the Shoe Fits

    Review Highlights - When the Shoe Fits

    Mark was a fantastic shoe guide and immediately diagnosed my walking pattern on entering the store!

    Mentioned in 5 reviews

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    Famous Footwear

    Famous Footwear

    2.0(7 reviews)
    4.0 mi
    $$

    I went in looking for Crocs work shoes. The Crocs website stated that this location carried their…read moreproduct, so I commuted to the mall and found myself super disappointed. They only had 3 pairs and they were all huge men's sizes. The employee on duty was a manager and offered to call Janzten Beach location and said I could drive over there, but since it was a commute to get to this location in the first place, I wasn't willing to drive across town again in the opposite direction (neither location is close to where I live). The employee didn't offer to see about ordering them to the store and his attitude made it seem like he had no intention of looking into ordering the work shoes at all and wasn't going to share the fact that I wasn't able to get the shoes they advertised; though he said I could order them myself online. That is bad customer service, he obviously didn't give a crap that I really needed those specific shoes. The problem with ordering online is that not everyone can buy shoes without trying them on, and the fact that a manager had that response basically sealed the deal that I will never go back to that store. Shoe shopping is difficult enough without having websites lie about the products they carry. Shame on Famous Footwear for not carrying product that they advertise. Disappointed in the lack of product and also the lack of service. Buyer beware, especially if you are promised a particular product online that claims to be in-store.

    I am under 18 and in the 6/25/2023 I went to this store to get some shoes right when I entered I…read moresaw weird looks at me by the cashier and Karen (that's the manager's name). After we've been there a little we selected shoes and sat down waiting for our mom at this time karen called security and with him she brought one shoe and she asked me to show my bag caz she was looking for a different one. After she didn't find anything she didn't apologize as well as security so I just left it. Next morning I came there to get a compensation because what they did is ILLEGAL "If you were wrongfully accused of shoplifted at a store and wrongfully detained by security, you could be eligible to file a civil lawsuit." she called security and asked me to leave. Worst store experience ever AND the manager karen. Never go there unless you want to make them feel as a criminal as I felt.

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    Famous Footwear
    Famous Footwear
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    Plato's Closet Vancouver - A mess.

    Plato's Closet Vancouver

    2.2(120 reviews)
    3.7 mi
    $

    I stopped by this consignment shop yesterday because it happened to be in the same parking lot as…read moreT.J. Maxx, which I had stopped by just before. They had the cutest selection of retro outerwear. There was specifically a lot of Nike, Columbia, North Face, and a few other similar brands I can't remember off the top of my head. They had Columbia wind breakers in every possible color and material. The store is arranged by size and color, so it's really easy to find what you're looking for. The only reason I didn't end up buying anything was because I know for an absolute fact that I could get a brand new Columbia jacket for the exact same price at the outlet across the street. Pretty much all of their jackets were marked $25, which is how much they go on sale for brand new at the outlet. But if I struck out at the outlet or needed a specific color/pattern windbreaker for a party/event or something, then I would definitely come back here. I did not experience any of the issues with snotty customer service or a bad smelling store that other reviewers complained about. I actually thought it smelled pretty decent for a consignment store/Oregon. The girls at the counter greeted me when I came in and told me to have a nice day when I left. To be fair, I wasn't trying to sell anything, but, as a consumer, I appreciated their very specific brand/style curation. One of the other reviewers was complaining that they didn't buy her used non-brand-name clothes--like-- girl, duh. Just because you thought something was cute and a good deal doesn't somehow entitle you to a high resale value. This store is a great place to kill some time or find some retro outerwear, and the negative reviews are seemingly all trash.

    This place is a joke. I took really good brands of denim in(Risen, Kut, L.I.T, Judy Blue) and they…read moreoffered me $35 dollars for 6 pairs. They then shoved all the rejected denim back in my two bags. They ask for us to bring it in nice and neat then shoved our items back in our bags. No respect. The employees did not even bother to apologize or help. Try Threadup instead.

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    Plato's Closet Vancouver
    Plato's Closet Vancouver
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    When the Shoe Fits - shoes - Updated May 2026

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