Love this place. I've gotten a few firearms here already and every time, they've been amazing…read more Other places like big chains don't take the time to explain. Whether it's the lack of knowledge or care in customer service. I've stopped going to big chains now and have fully given these guys my business. Aside from the occasional ammo pickup but, besides during this whole fiasco, Mazama usually has all the ammo I could ever need. They've always been super helpful and really knowledgeable. And they always had what I'm looking for. Looking forward to fishing time and seeing what else they've got to offer. From what I've seen, they look like they could have just about anything I could ever need in regards to fishing as well so we'll see! Also, just found out that I can come in and work on my AR there and they would help me out as well. So looking forward to doing that too! Thank you for all you guys do and thank you for staying open to supply us during this time. I'm sure I speak for all the enthusiast stopping by in the area when I say, we appreciate your guys hard work!

It has been a month now trying to transfer my suppressor, theres at least 5 employees running…read morearound but I have not been able to get any real help the 4 separate times I have physically went in there or the half dozen times iv called about my forrm 4 submission. They keep telling me good to go, your all good ! Then silencer shop confirms they have yet to finish their 5 min part of the order. Un helpfully. I've personally asked multiple employees "is this all I need" are we finished and everything is good to go? I get a idk man, I think so, etc. So the saga continues daily till I get them to finish their part. Im told by at and the silencer shop that this is a easy 5 min procedure. But they will not finish it.​​

New policy = I will never shop with them again…read more I bought a pair of golf irons from them a few years ago that were missing a 7 iron. I wanted to upgrade and hoped to sell them back to them, but because it is not a full set they will not take them. I BOUGHT THE CLUBS FROM THEM!! Terrible policy.

Sometimes I go in there and the staff is friendly and awesome. But majority of the time it feels…read morelike we are bothering them . Honestly selling stuff online is way better than going here but occasionally I find a good deal. The trade in value is never very good - and the selection probably be better if they offered better trade in value. Or maybe if the staff was a little friendly- more people would want to come in.

This is a solid local alternative to REI -- I check here first. They have a good online site, their…read moreinventory is kept up to date, prices are fair, and the staff are all knowledgeable outdoors-people. This shop reminds me of some of the better small shops that were scattered around so many years ago.

DO NOT RECOMMEND unless you never expect to need their (nonexistent) customer service. Bought a…read moretent before Christmas with a (supposedly) 60 day return policy. Never opened the tent and changed my mind, so tried to email customer service to do a return. No response. Called their phone number during business hours on a couple different days, no response.

Wonderful experience here today…read more I had some hiking shoes I had bought on special, that didn't fit. I was not able to return them, and they are brand new. So took them to gear traders to put them on consignment. Easy to do, minimal paperwork, and great staff to work with! Alex was wonderful! I checked out the merchandise they have, and it is a huge variety, with reasonable pricing. Highly recommended

Second hand gear is kinder to your wallet, your earth, and makes you feel good. This store has a…read morelot of GREAT deals, and friendly staff. They rotate their gear for sale regularly, and if you have extra outdoor gear you're not using, you can get them to sell it it for you (for a price.) I regularly pop into here to see what is new. I am stoked we have a place like this in Eugene. I bought all my snowboarding gear here for less than $200, which was cheaper than a single jacket at REI. I got Burton, Marmot, and Smith gear, and it kept me warm all winter!

The last time I went to this location of Big 5 was two weeks ago on September 10, 2025. I went here…read morewith my provider, Karry, because I needed to buy some new knee braces. I sprained my knees in 2002 when I was living in Baltimore, Maryland, when I was going to school at the Maryland School For The Blind. I was making my bed, when I started to turn, then I heard this pop, and I felt this pain! The nurses there told me that I actually dislocated my knee caps, so now I have to have knee braces when I walk and work out on the row machine, otherwise my knees lock up and it causes excruciating pain! The last pair of knee braces I bought in 2023 with my provider, Kendra, only lasted until this year, when the Velcro came loose and I was struggling to make them stay on my knees. Those ones were $20 a piece. This year, I bought a stronger pair of knee braces, which I really love, as they actually stabilize my knees when I walk, and I'll probably have a more comfortable experience with my workouts on the row machine. The cool thing about these new knee braces is that they have metal on either side, instead of plastic, and they're a thicker version of Neoprene. Better yet, they actually don't trap sweat like the other knee braces did! Although I will say that they're tough to slide off after wearing them for a few hours! Compared to my old pair, these ones were $55 a piece! Strangely enough, both pairs were made by the same company, Mueller Sports Medicine! The woman there unfortunately threw an L-Bomb at me and my provider (she called us "Ladies", which I hate with a passion!). I told her, "Actually, ma'am, we're girls!". Then she said it a second time, this time in a more taunting tone! That evening, I had to report her to her manager, and he called me the next day, and he said he talked with her about it, and he promises it won't happen again! He explained to me that she was new at her job, and she hadn't learned that customers need to be treated fairly, not humiliated and insulted! I give Big 5 a solid 5 stars! How about 1,000,000,000,000,000,000,000,000,000,000,000 stars! When it comes to finding knee braces and other sports equipment, you guys are the best!

My granddaughter needed softball equipment. When I walked up to the wall of baseball gloves, I was…read moreoverwhelmed. However, a young gentleman came to assist us. He was extremely knowledgeable and helpful picking out a glove, the proper size bat for softball and equipment bag that was affordable. Even though dicks, sporting goods is huge, and has a lot inventory, it lacked the personal assistance that we needed and Big 5 in Springfield provided!

My husband and I stopped in here on a whim last night, not even sure if they were open, as there…read morewere no hours listen on the door. But we pulled on the door and they opened. We walk in, to be greeted by silence. Total and complete silence. I look over a rack in time to see this nerdy-looking douche staring in our direction from the cash register. We make eye contact, which is the perfect opening to greet us. Does he take it? Nope. Ok, well the Oregon Sports employees have never been famous for their customer service, no matter which location you visit. I'm in the middle of a discussion with my husband, and I hear his name yelled. Apparently he worked with our douche of an employee like a year ago. So, he's distracted. Which means I have plenty of time to wander and find things. Sadly, find things I did! We ended up spending almost $150. Apparently he was in a good mood last night and bought me everything I wanted. Lol. Failing that, he felt bad for making me go to that crappy bar I just finished reviewing. Either way I found some great Nike shirts and a hat. I'm picky about my Duck gear and wear exclusively Nike for that. I found a good selection and was impressed. Nathan found one shirt, I believe. Everything else was mine. There's a single mirror in the women's section, that's completely hidden/camouflaged, and I had to ask where it was. There's no fitting room. My only saving grace is I was wearing multiple shirts, so I can try stuff on over them if needed. I was not impressed by this though. So douche (I forget his name, as he's not important enough to remember) previously worked with my husband. There was some sort of personality conflict between him and the managers. Somehow after listening to him, I could see why. Customer service is huge in my husband's job. This guy fit in far better at Oregon Sports, where he wasn't required to have any customer service skills. I was impressed by the selection in this store, although small and cramped, it deserves 3-4 stars. The customer service is a 1 star shit show. So that's why it gets 2 stars. Will I return? Probably, but not in the near future. My husband already paid a small fortune for his whim. I doubt he'll be excited to let me in there loose again. Lol.

After reading a few of these reviews..I thought I'd chime in..I've been to this location a handful…read moreof times. Always have a great selection of adult items..I always overspend ;). But, on this particular day I was in search of gear for my little one Kash who was a little over a year and a half..this kid loves "Ducks" and any SPORTS ball in general!!! He's a FANATIC and I love it!! But, the young girl working there that day was not a fan! We had the store literally to ourselves and my son for a year and a half is very well behaved..but there's BALLS and DUCKS EVERYWHERE within his reach. So he wants to play with all of it at one time!! LOL!! He was in heaven!! Like I said, we had the store to ourselves. It was a ghost town there that day and it happened to be an away game (TV) that day..Back on topic. So, my original goal was to find gear for him. He spotted a duck hat in his size immediately and put it on backwards (never wearing a hat before in his young life) kid amazes me! Next to that are clothes mostly for girls it felt..or unisex..I just didn't see what I was looking for in his size..I asked the girl if I was just not seeing "little kid or boy stuff" at this point she was already irritated that my son was playing with every ball in sight..I was letting him have fun since we were the ONLY ones in the store! She begrudgingly said it's "all in this area" and most is unisex..I had accumulated a small pile of items on the counter while picking up ball after ball repeatedly..so I figured I'd BUY a set of mini Duck ones they had so she would be less irritated with him..It didn't work..so I carried him around vs...hearing her complain..by the time I had picked out about $300 in items I was so stressed out about her annoyance with my sports crazed son..I was ready to leave! Would I go back? Yes, they have great stuff there! Will I "not take my son" next time? HELL NO! Just because you hate your job or kids? I'm not killing the EMENSE JOY my son has for (the) Ducks or Sports! Btw, the items little ones can reach near the floor are dusty and full of cobwebs!!

If you need a Snowboard boot Wizard Go to Tactics! I have been riding for 26 years and Tristan is…read morean absolute magician! From setting me up with insoles that fit my feet to Heat molding my boots. There is nothing worse than feet that ache when you're shredding hard. This guy is a Genius!!!!Tactics you have an amazing employee who takes pride in what he does I will never shop elsewhere you guys have my money forever and always! Thank you Tristan!!!!

Super helpful staff. Chill relaxed environment. Lots of stuff in stock but also fast deliveries on…read moreinternet orders. They always have dope sale items. So stoked to have such a great local skate shop. I'm a fan.

Great experience renting from these guys. Great communication the whole way. Made the process…read moresuper simple and was able to rent last minute. Loaded the canoe up and tied it down for us. Came with life jackets and paddles. Would rent again!

Matt was incredible ! Before getting to him, I spent 6 hours of online research and had spoken to 5…read moredifferent stores, trying to find an electrical pump for my Stand Up Paddle Board which had alligator clips, as the one I had was only for cigarette lighters and had already blown my fuse. Due to the time of the year, there was nothing good left online and I was facing the prospect of having to spend an additional $80 on a new pump and having to wait at least a week, or else drive 2 hours out of my way to get a dubious replacement. Matt simply suggested I buy a $10 Adapter (available at any car parts store) to convert the cigarette lighter to one that works off alligator clips - problem solved !! Super grateful to have someone knowledgable and caring solve my problem - who clearly cared more about the solution then making a sale. I highly recommend Matt and Oregon Outdoor Sports !