West Chester Cyclery is wonderful and the staff is incredibly helpful. My boyfriend took me to WCC…read moreto purchase my first gravel bike. They are a great local business to support and I loveeeeee my bike! @outdoorswithmandy

Have used this facility two different times. I am most impressed with the top quality of…read moreprofessional customer service and accurate information. I will continue to return to this location. It is great to find customer service like this. I'm willing to travel for this type of service and will continue to come from Fairfield to be treated with respect and professionalism.

Looks like a nice shop if you are into mountain bikes only. Not much help other than that could…read moreonly provide service for mountain bikes, not pleasure or e-bikes.

I have bought my son-in-law gifts from here for years, including gift cards and always great…read moreservice. Stopped in today for a gift card for the birthday celebration I am on my way to. NO ONE the store had a clue how to sell a gift card. Now I have no gift. Unacceptable

I drop my bike off for front and rear brake replacement. I was issued a contractual work order for…read more$112.87. Five days later I receive a call notifying my bike is ready for pickup. At the time of pick up I was informed that additional work was performed on my bike and additional parts were installed and now I owe $244.92. (Side note the bike is five years old and I paid less than $500 for it originally). These guys tried to make me pay for work that was not approved and parts that were not indicated or approved for install. They removed their parts and I went on my way with a non-functional bike. Pictures of the invoices below.

Was in the process of buying a bike and their website said they had 2 of the models that was in the…read morelist of possibilities. Walked into the store and the guy behind the counter looked up from his phone and asked if he could help. I told him we were looking for X bicycle. He said "sorry, I don't think we have that" and immediately returned to his phone. So we looked for a bit while the kid never looked up from his phone and the two other guys in the repair counter section shot the crap. Left and went to another bike shop. There the staff was super nice and we wound up buying a mid-range bike that was not on the list. I get that you may not have the bike in stock, but people do order bikes or might buy another model.

Very friendly and took extra time explaining things. Good shop. I need 85 more characters to add so…read moreI am adding this as fluff!!

My bike just needed a safety check to ensure all parts were working properly. No parts needed…read more Ready when promised. A very nice shop.

My wife has been looking for a new bicycle all covid year. Her's popped a tire in early spring so…read moreshe was riding mine until it finally experienced its old age and popped a tire. Found 1 on their website and visited but it was already sold. They recommended a woman's bike that has worked well. We just need to get about an inch cut off. The Salesperson was great with no pressure. He explained the warranty and service plans. He set it up with accessories while we waited. My wife was able to test in the parking lot. Our old bikes were originally bought from them over 25 years ago. I recommend them. They have many high-end bikes that go into the thousands for serious riders.

First- we are long time customers- all of our family bikes are from these fine people! They stand…read morebehind what they sell and anytime we've had an issue - it's fixed! Also love the free air right by the bike trail! On a bad note- we recently had a bike stolen and fortunately when I called in to get a serial number- Matt was able to find it! Thank you thank you thank you!!! Awesome customer service!

I bought a trike from this store a year ago, and all seemed okay until May of this year (2022)…read more That's when they stopped answering their phone or responding to emails. If the owner, Joe, is having problems, he should use his wife or kid to put out an explanatory email. This lack of any business response has me questioning my past transactions. George T.

Took two bikes in for a tune up, I asked what it would cost…read more I was informed it would be a total of $190.00 for both bikes. When I went to pick them up the cost was a whopping 354.00. The old switch and bait. This is headed to small claims court.

Sunday morning I had a flat. No one close was open. Called ahead and was serviced in ten minutes…read morefor a very great price. Got upgraded to more puncture resistant tube. Nice people easy to find Discussed recent bike and barge trip to the Netherlands using TripSite. Com

Bought my first Marin here. Great experience. Was able to discuss and try a few options. Did…read moreresearch on models ahead of time but made a game time decision to go with another model. Will be back for some accessories. Loved how passionate and knowledgeable they both were. Happy I chose to shop here. Happy riding all!

A favorite get away during the summer time. Renting and returning a bike is easy. You don't need an…read moreID. I usually rent for 2 or 4 hours, and go with friends. There are always enough bikes for everyone (and you get to pick). You can ask staff for help with lowering your seat and they will put air in your tires if you need it. I try to go early in the morning during the weekend, since it's busier on weekends with families and everyone wanting to enjoy the beautiful trails of Loveland!

A good place to rent bikes! We had no issues with the bikes that were given to us/rented. The…read moreminimum hours to rent the bike is 2 hours. Calculating it they charge about $10 per hour. It is pretty cheap in my opinion. Renting out the bikes pretty much got the job done. We biked along the river during October - so we were able to experience the beautiful leaves and warm weather.

Very friendly, knowledgeable and a great selection of bikes and accessories. Highly recommended…read morecoming in and checking out some very nice bikes!

What a great bike shop. All brands are of great quality. Staff if friendly and helpful.read more