Been a customer over the last couple of years. The men that work there are willing to share their…read moreexpert knowledge to make sure you have the right item/s for your bike. From tune ups to tires, from antique Schwin to the most modern E bikes featuring direct drive. Highly, highly recommend. Fair prices and honest quotes.

West Chester Cyclery is wonderful and the staff is incredibly helpful. My boyfriend took me to WCC…read moreto purchase my first gravel bike. They are a great local business to support and I loveeeeee my bike! @outdoorswithmandy

Knew pretty quick after walking I picked the right place to come for maintenance on two bikes and…read morewas only happier throughout the process, Mike was great at giving me a walkthrough and was straight forward and honest. Bike was ready faster than I expected for how slammed they seemed. 10 stars

My Wife and I went to this location with the intent to buy a couple of e-bikes, when we walked in…read morewe saw 3 older guys behind the counter (they saw us) and not one of them acknowledged us.. We were the only ones in the store, so we left after 5mins of nothing. Shameful-

Bought some sweet bikes here. These guys know their stuff…read more The selection of mountain bikes at this location seems to far surpass the Montgomery and Loveland locations, as does the customer service. Also visited a couple of competing stores that weren't terribly impressive in either department. Prices on accessories are MSRP for the most part, but apparently winter time means Buy One Get One 50% Off which is a pretty good deal.

I drop my bike off for front and rear brake replacement. I was issued a contractual work order for…read more$112.87. Five days later I receive a call notifying my bike is ready for pickup. At the time of pick up I was informed that additional work was performed on my bike and additional parts were installed and now I owe $244.92. (Side note the bike is five years old and I paid less than $500 for it originally). These guys tried to make me pay for work that was not approved and parts that were not indicated or approved for install. They removed their parts and I went on my way with a non-functional bike. Pictures of the invoices below.

The Best Kept bike-shop secret in Cincinnati ! You can find…read moregreat deals on high quality bikes at this store. Bought a bike and referred to a friend who bought a mountain bike at a great price. (Cannondale 29er hard tail) This store gets less traffic than the other more known stores (montgomery cyclery, resers, etc) and consequently the prices are less. Don't negotiate, the prices are already better than other stores, do your homework, you'll see. Also, you will probably meet Jim - the owner, because the guy puts his heart into his store and his clients.

Very friendly and took extra time explaining things. Good shop. I need 85 more characters to add so…read moreI am adding this as fluff!!

great place for service. bike ride like new. They called you every time something would change with…read morethe initial cost before they proceeded. highly recommend this place to buy and get your bike tuned up

My wife has been looking for a new bicycle all covid year. Her's popped a tire in early spring so…read moreshe was riding mine until it finally experienced its old age and popped a tire. Found 1 on their website and visited but it was already sold. They recommended a woman's bike that has worked well. We just need to get about an inch cut off. The Salesperson was great with no pressure. He explained the warranty and service plans. He set it up with accessories while we waited. My wife was able to test in the parking lot. Our old bikes were originally bought from them over 25 years ago. I recommend them. They have many high-end bikes that go into the thousands for serious riders.

Took two bikes in for a tune up, I asked what it would cost…read more I was informed it would be a total of $190.00 for both bikes. When I went to pick them up the cost was a whopping 354.00. The old switch and bait. This is headed to small claims court.

I bought a trike from this store a year ago, and all seemed okay until May of this year (2022)…read more That's when they stopped answering their phone or responding to emails. If the owner, Joe, is having problems, he should use his wife or kid to put out an explanatory email. This lack of any business response has me questioning my past transactions. George T.

Sunday morning I had a flat. No one close was open. Called ahead and was serviced in ten minutes…read morefor a very great price. Got upgraded to more puncture resistant tube. Nice people easy to find Discussed recent bike and barge trip to the Netherlands using TripSite. Com

Bought my first Marin here. Great experience. Was able to discuss and try a few options. Did…read moreresearch on models ahead of time but made a game time decision to go with another model. Will be back for some accessories. Loved how passionate and knowledgeable they both were. Happy I chose to shop here. Happy riding all!

Excellent experience. I had a flat tire Saturday about a mile out and walked to the shop. I asked…read morethem if they could sell me a tube and lend me tire irons to change my flat tire. They were totally cool and helpful. Bunch of kids running the place and they were kind and helpful. Nice job folks!!!

A favorite get away during the summer time. Renting and returning a bike is easy. You don't need an…read moreID. I usually rent for 2 or 4 hours, and go with friends. There are always enough bikes for everyone (and you get to pick). You can ask staff for help with lowering your seat and they will put air in your tires if you need it. I try to go early in the morning during the weekend, since it's busier on weekends with families and everyone wanting to enjoy the beautiful trails of Loveland!

I went into this store roughly four months ago. At this time, I was looking for a specific roof…read morerack accessory and they were the only ones in the area to have it. I walked in the store and was immediately greeted by Mike. He walked me through how it worked and attached, through that he discovered I was in the market for a Bike. I've only ever had mountain bikes previously and hadn't ridden a bike in roughly 10 years. Through several test rides of mountain bikes and a short rental, I realized a mountain bike didn't fit the style of riding I now knew I wanted to do. Walking back into the Trek store with my mountain bike in tow I was immediately met by Mike again. I explained to him that I think I made a mistake, expecting a good amount of distain his reaction was anything but. He totally understood and was more than excited to show me pavement specific bikes. Again, I test rode several bikes, went through the features, benefits, etc. Mike showed patience and passion through the entire experience. I really felt that finding the perfect bike for me was Mikes top priority. I eventually landed on the FX3 Disc. I am beyond in love with it! Its quick, comfortable, and tough! Cycling has brought something into my life that I didn't expect. My vision was to ride this bike for fitness, but in just a couple months its transformed into a hobby. It makes me feel like a kid again! Meeting up with my friends and just exploring, stumbling across a new brewery, riding to breakfast on a Sunday morning, and just enjoying life. I live in Liberty township. I have at least two TREK stores/retailers closer to me than Blue ash. The level of service I receive from Mike and his staff makes the additional drive worth it.

Very friendly, knowledgeable and a great selection of bikes and accessories. Highly recommended…read morecoming in and checking out some very nice bikes!