Rude, bad customer service. The older repair man was an inexcusably rude bully to me on 3/20/20. I brought a bike tire in for a minor measurement that I had previously discussed with him over the phone. Without discussing it with me and without my approval, he began completely different work on my tire. When I was politely trying to figure out what he was doing and describing what happened, he yelled at me, saying he was the expert, not me and that the problem was I wasn't thinking. In a very agitated tone he barked that he was almost done (with the work I was not aware of & had not approved) and did I want to be able to be out riding tomorrow? I was so shocked by his disrespectful & bullying tone that I said fine. I'll be back tomorrow. I left the store furious, hurt, and in disbelieve at such horrible customer service. The next day I called and calmly explained what I would & would not pay for. He called back & in his bullying tone threatened that if I didn't pay what he demanded I would not get my tire back. I left a voicemail calmly stating what I would pay for & if I had to I would get the police involved. He responded with a voicemail in a calm normal voice that he could not make the repairs & that I could pick the tire up, no charge. Which I did. This behavior is unacceptable customer service & no way to run a business. I will never do business at this place again. read more