After a stay we received an email from the property encouraging feedback to them. We sent the…read morefollowing email and after several days have not heard back. My wife and I recently had the pleasure of staying at the Symphony Hotel when we attended a concert at Memorial Hall. We really love the place. The location is fantastic. The lounge and the restaurant were nice to have on property. Having spent many years in hospitality and many more years traveling for work my wife and I both noticed things that keep your property from being the best it can be. For the past 20 years we have stayed in different Marriott properties with comparable pricing and amenities to the Symphony. The Symphony did not come close to the standard of the cheapest Marriott. We hope you can take our comments and improve upon what could be a great property. We were greeted wonderfully and attentively by Worley. He did a great job communicating and making sure we had reservations at Vivaldis, which as it turned out were not needed. However he was in shorts and a T-shirt. I get it, times have changed. But for the traveler we don't think decorum has changed quite that much. Our whole stay the uniform for management seemed to be T-shirts and casual shorts. Very unprofessional. I would expect that at a motel charging $69 per night. Not a boutique hotel in the $150+ range. When we got to the room we noticed several little things that added up quickly. You could tell the room had been given a cursory dusting just around items on horizontal surfaces. The lamps and such and behind things had not been touched. In quite a while. One lamp was leaning and loose on its base. A 30 second fix at most. Our AC was malfunctioning when we arrived. It was leaking profusely. Whilst it was taken care of in a timely manner the fact that someone had not checked the room prior to our arrival is a bit of a let down. Especially considering the number of rooms you have. When we picked up one of the glasses provided for guests to drink from we found it was stuck to the table. Cleaning solution? Someone else's beverage? No idea. Luckily we carry our own glasses with us just in case. The coffee machine had a used pod in it showing it had not been cleaned or checked. It also had a blinking light indicating it needs a descaling. There were mismatched mugs which could be a fun thing, except based on what was in the 'breakfast' area it did not need to be. The coffee was not checked when someone brought up towels leaving us having to ask for a coffee refresh. Dinner was good, but not great. The menu did not match up to the one online though and a couple of items we were looking forward to were no on the menu. The barrata should have been room temperature but was straight out of the refrigerator cold. Our Ravioli was very underdone, not even close to al dente. We told our waitress we were attending the concert, but when it came time to pay our bill I had to hunt her down. As it turned out she forgot we were there. I'm not sure how that even happens. After the concert we went to the little rooftop patio that Worley had shown us. There was very little lighting and only half of that was working. It could have been a great space. The grab and go breakfast could be a nice touch, but the presentation was less than professional. Items were in original containers rather than in carafes. It did not look well attended to. It looked more tossed together. Overall the place is saved thanks to being a lot of fun with the rooms, the theme, and the location. Otherwise I'm not sure we would even consider returning.

Novel place next to Music Hall. The rooms are beautifully decorated and reflect an era of…read moreCincinnati before the turn of the century. The staff was very friendly and accommodating. They are very proud of this place. Just ask questions and let them tell you stories . They have a restaurant and a quaint bar area.. we're in their Biergarten having a brew before the FC Cincy match.