Isaiah was very warm in helping me fix my eyeglass frame.. that smile and accommodating gesture…read moremade me feel relaxed with him. He has a very good customer service to other people who came to visit the said store! Thank you Isaiah!

Came in the other day and was helped by Caleb. He was super knowledgeable and guided me through the…read morewhole process and adjusted my glasses to fit me. He had such a great vibe! I'm glad I was able to grab a pair that fits me well at a decent cost.

Dr Gomes and his staff are amazing..!!! Especially Lucy has…read morebeen patient and amazing helping me with all the selection they have 10/10 TIL next year

They are so nice here! They are fast, efficient and friendly. I have glasses and contacts so it can…read moreget pricey. They make it affordable and accessible. Dr. Gomez is very patient and explains everything. They have a great selection of glasses too!

My favorite sunglasses ever are at this fantastic establishment run by the best guy this side of…read moreLong Island, Bernie! He has the most gorgeous selections and I am quite the sunnies snob!

I have a hard time finding frames small enough to fit my face. Bernie worked with me until we…read morefound one that fit and that I actually liked. Very nice, kind and patient person and so easy to work with. Highly recommend.

Dr. Dodge is so kind and really informative!! He has such a great spirit and you can tell he loves…read morehis job. It was really cool to see the new gadgets they have in the office to test your vision. I have never used a VR headset in healthcare before! I parked in the neighborhood for free on Huston St and it was a short, scenic walk to the office. Otherwise they have a parking lot and do not validate.

I'm sad to write this review. I've been a patient of Dr. Dodge for several years, and my actual…read morevisits with him have always been pleasant. Unfortunately, for the past three years I've had repeated issues ordering contacts and glasses through the office. My most recent contact lens order is what finally prompted me to share my experience. About a month ago I ordered contacts and my card was charged around $300. After hearing nothing, I called to check in and was told the manufacturer "never delivered" my order. Immediately after that call, I received an email receipt from the office dated that same day--making it pretty clear the order hadn't been placed until I followed up. I understand mistakes happen, but this has happened before, and it's become a pattern. The tough part is that I'm now out of contacts while I wait (possibly another month). I also asked if I could get a sample pair to hold me over, and that request was declined, even though the delay was caused by the office not placing the order. As much as I've liked Dr. Dodge personally, the ordering/fulfillment process has been consistently unreliable, so I'll be taking my business elsewhere.

Amazing service! Jacob was able to fix my eye wear. He is knowledgeable and kind. I highly…read morerecommend coming in here for your eye services. Great customer service!

What a mess this place is. Had my exam with Jacob (who was lovely) and then proceeded to wait 35…read moreminutes for the Doctor who walked by me multiple times throughout the 35 minutes, and didn't greet or acknowledge my presence whatsoever. Additionally, someone who arrived after me was seen first and again, no acknowledgement of my presence whatsoever. It was me and one other patient in the entire store. I got up, let them know I was leaving, offered to pay, and was done. 35 minutes of sitting with not a word mentioned to me the entire time.

Wow! Not sure why the low ratings, but I had a great experience! I made my appointment online,…read morechecked in at the front desk, filled out my paperwork, did my eye exam and was in and out in no time. I had Dr. Chauloan Lu and she walked me through and explained everything to me. She was extremely thorough and is fantastic! The employees here are also great! They explained what my insurance did and did not cover and what my out of pocket fees were. I opted for the contacts and they'll be delivered to my house next week! It just can't get any easier. Thank you guys so much! Will definitely be back and let friends and family know too.

Just went back to pick up my glasses. They were perfect. Caroline waited on me and fixed them. My…read moreonly complaint is that for $745 there should've been a glasses cleaning cloth included, instead of being told I would have to pay for it separately. That seems very petty, but I can't complain about the service. It was very good and I would recommend it.

My appointment was an absolutely perfect experience. The…read morestaff were very friendly and welcoming. The doctors were attentive and thoughtful. I am so grateful i was able to get an appointment without waiting weeks. There was an abundance of free parking. My new contacts are less expensive and more effective than the ones i wore before. So everything was ideal and I'm very pleased to have found a new eye doctor. I highly recommend this office for any of your optical needs.

This place is really overpriced. Their glasses are like theee times as much as they are anywhere…read moreelse. And then they still try to up-sell you even more. They are also rude and condescending.

they are so nice and helpful, Helping me about my mom…read moresunglasses, very professional , thank you

Optical universe was an Amazing experience. Fast and…read moreReliable. Had my glasses fixed in less than 2 hours.

Fantastic service and a wonderful selection. Especially great if you need same day service!!!…read more Pilar is amazing! Not only did she patiently answer all my questions over the phone, she was even kinder in person. Gave me just the right amount of help and honestly turned a stressful situation into something joyful! Kudos to Pilar and her associate. I highly recommend. More helpful info: there is plenty of parking, great lighting set up to see what your frames and lenses would look like indoor and outdoors. Helpful and knowledgeable caring staff. Same day rush if you order before 2!!! They also let you use your old frames if you just need to update. Tons of designer choices with multi frame, color and designer brand name options. Very reasonably priced for the service they provide. Will be going back in the future and sending friends their way. Thank you!!!

Very professional. Everything went quickly my glasses were ready when promised. Minor adjustments…read moretaken care if during pickup.

Haig is the best in the business and the selection is amazing for frames. He helped me find a cool…read moreset of frames and put in the best lenses I've ever looked through. I went back for prescription sunglasses a week later. I could hang in there for hours looking at frames.

Amazing! This has been a constant shop my father has gone too and their work is unmatched!read more