I had the best experience here. Probably some of the best customer service i have ever received. I…read morecame in with storage issues on my laptop and it was fixed in minutes. Could not recommend a place more!!

My laptop wouldn't load after a Windows update, so I looked on yelp for somewhere to take it in to…read more Elite Computers was nearby with great reviews. They were super friendly and explained everything once they figured out the issue(update was corrupt and my hard drive was failing). They got everything fixed and I upgraded my hard drive to a bigger size while I was at it. I definitely recommend them and while I hope to not need to have my laptop repaired any time soon, this is definitely the place I would go!

What can I say about Geeks Candy Shop.....This is the best place in San Diego to pick up…read moresurplus/used Computers, Tablets, and parts!!!!! The customer service is outstanding and they bend over backwards to take care of you. I went in looking to build a home NAS and we decided on an older Dell Power Edge tower machine. We loaded it up with additional ram, hard drives, and an ssd boot drive. They tested and fought with it to get make sure everything was detected in the bios (the whole process took about 1.5 hours) and I went home with my new to me machine. Unfortunately when I got home and tried installing Truenas Core it kept hanging up during the install process (I even tried using Unraid and still no luck). The next day I gave them a call and was told to bring it back in. I got there a little after 4pm (they close at 5pm) and we proceeded to look for another machine that would fit my needs. After trying out a few options we ended up putting together a custom setup out of the parts they had in stock. They stayed open 40 minutes late to make sure I was taken care of and even gave me a discount on the upgrades. If you are in need of an affordable PC, Tablet, or just need to grab some parts to build or upgrade your existing computer......Geeks Candy Shop is the best place in town to go!!!!!!!

I wanted to update my RAM this past week. I am well aware that there is a RAM shortage but before…read moregoing to Amazon I thought I'd try to support small business. I called the store and whoever answered the phone was VERY rude. He was like "THERES NO RAM ANYWHERE. TRY AMAZON" well guess what I did try Amazon and got my RAM within a day. It's so sad that small businesses are going out of business, but bad customer service is one of the reasons why. I'm an avid gamer and upgraded to my systems but this store has lost a future customer.

Extremely effective and competent team. I came in with probably the most annoying job they have…read moreever recieved. First i spilled a protein shake on my M1 max 16" Macbook pro and they basically rebuilt the entire thing and it is absolutely pristine better than when I first got the refurbished unit. Then I walk in their doors a month later after an extremely complex cyber attack was targeting me because 2TB of malicious files were exfiltrated using the newly fixed computer as a staging area for my stolen intelectual property. They proceeded to fix it again and now it is quiet literally saving my life and business. Don't go to apple they are useless but this business is seriously skilled and competent and they deserve that elevated respect. Thank you Crywolf I don't think I will be laying any more disasters on your bench but it is good to know you guys are around if needed:)

They were super helpful when my Mac Mini hard drive died. I brought in my old (2014!) machine, they…read moreknew exactly what was wrong and what was needed to fix it. They were up front about costs and time, and delivered exactly what was expected. Also the customer service greeting from Autumn (the cat) was outstanding. Will absolutely use them again!

I'm usually the type of person who buys everything online or on Amazon because it's just easier…read more About a year and a half ago, I stopped by Best Buy Mission Valley just to look at TVs before finding the best deal online. Instead, I found the TV I wanted, received great service, and decided to purchase in-store and buy the Best Buy Protection plan for my $4,500+ TV. Fast forward 18 months, and the screen developed some unusual wear. It didn't affect the picture, but it was noticeable on dark scenes. I figured I'd see what Best Buy had to say. From start to finish, the experience was incredible: Justin in Geek Squad genuinely cared about helping me and made the process easy. Carla, the Geek Squad technician, was knowledgeable, professional, and confirmed the issue was covered. Within hours, my claim was approved. I then worked with Stephen from the Audio/Video team, who went above and beyond to find the replacement TV I wanted, even though it wasn't in stock. Ryan, the Assistant Store Manager, also took the time to answer my questions and made sure everything was taken care of. Great teams are built from the top, down and it shows. In the end, I received the newer model of my TV and even got about $500 back in store credit because of the price difference. I honestly couldn't be more impressed. This experience has truly changed my opinion of buying big-ticket electronics in-store. I'll absolutely be purchasing them from Best Buy going forward, and I'll always add the Protection plan. Outstanding customer service all around, thank you to the entire Best Buy Mission Valley team!

If it was possible to leave a less than one star review I would, but unfortunately Yelp doesn't…read moreallow that. I had an absolutely nightmarish experience regarding the delivery, and installation/haul-away of a refrigerator. I had originally scheduled the delivery of a new fridge on a Monday between 11-3, not a big deal seeing as the fridge was purchased on a Friday. Well, needless to say that didn't work out at all. Why you ask? Well, it starts with BestBuy contracting w/local non-affiliated delivery companies. Delivery drivers and companies that have zero fcuks to give. So much so that they fail to call regarding arrival, follow delivery instructions, or barely make an effort to attempt to make contact with a human being. Then they bail. Forget trying to get ahold of a human when you call customer service b/c it doesn't exist. Everything gets routed thru a queue, a chat agent, or an automated text bot. When you finally get a response it's nothing more than a bunch of canned excuses and a reschedule for delivery 2x days later, including another delivery window, this time it's 3-7. Come on. Well, now it's Wednesday and now I'm all about bubble stalking the delivery driver thru BestBuy's delivery web tracker, a small win if you can call it that. This time the driver actually calls and arrives on time. But that's where the good ends. The delivery clowns ask to enter the building and come and eye fcuk the old fridge. At first the main guy balks at the size of the current fridge and has size concerns about removing it and putting the new one in and has to call dispatch or whoever his taskmaster is. Now I'm starting to get a case of the ass. He comes back in and says he can't remove the old fridge. WTF?! Ok, I'll remove it and they can take it. Nope. All they can do is leave the new one. Again, WTF?! I paid for delivery/installation/haul away. They call dispatch again, I'm getting madder. They now say Geek Squad has to come and finish the installation and haul the old fridge away. Umm... a total lie/fabrication. Then they just bail. Well, now it's all about trying to contact customer service again for someone else to come out and un-ass their grand fcuk up. Unbelievable!!! Now I have to wait until Friday where some asshat from BestBuy will show up between 7-7 and fix this clusterfcuk of a gigantic mess. Long story short, don't shop at BestBuy!!! The company plainly doesn't care about customer service anymore. Terrible value for your money. Save it and go to a smaller retailer or a mom and pop shop. P.S. I ended up swapping out the old/new fridge myself, including connecting the water for the dispenser/ice maker. Shocking.

One my work computer is not running anymore and I needed the immediate replacement so :…read more Just called Asking if they have any PC for sell and he asked me what do you mean !? Then I asked him do you have any computer for sell ? Answer : yes . Come to store I asked: do you have intel i5 Answer : we don't get anything seriously on the phone, come to store . Thanks bye Are you serious? With this kind of customer service, and even not telling me if you have what I want or not , you asking me to just go to your store . For sure Save your time and don't bother to contact them Customer service = horrible Update : he is rude enough to go to caller ID , find my number and instead of apologizing sending me (attached picture) Update : Since he is absolutely inappropriate and started cursing me over this fact review , I already file complaints on BBB as well and won't stop till he apologizes in written letter and here !

This is a wonderful business! They are attentive about your technological needs and the man who…read morehelped me even walked my computer down to my car, so I wouldn't have to traverse the stairs. Their Balboa location is unfortunately closed, but if you call the number provided he will let you know exactly where he is and how much he can help you. This was the most straightforward a tech company has ever been with me and I truly appreciate all the work he does!

Dr Chip helped me identify the problem like an old friend and quickly provided a solution. He was…read morevery patient and handled my computer with great care, saying it should be treated like a baby. After changing the battery, he checked all the settings and tried to optimize them as much as possible. Finally, he even demonstrated how to clean the computer, explaining clearly what kind of cloth to use, what kind of detergent to use, and how much water to add. I felt he was a friendly and trustworthy person.

My computer is just as screwed up as it was before Mr. Chip got his hands on it and supposedly…read more'fixed' it for over $200. When I first brought my 2025 MacBook Air to him my concern was that the cursor would freeze for 15 - 30 seconds quite often, and the round balloon kept appearing and would not let me do anything on the computer also for 15 - 30 seconds throughout the day. Also, it just seemed slow when I tried to open a pages document. Maddening. I told him I know nothing about computers and that I wanted it to work the way it always had since I bought it. He told me he would have to reinstall the operating system. What do I know? I said sure. Even now while typing, the computer stops typing every so often and I have to wait about 15 - 30 seconds for my computer to catch up and print my words. Continuing with my sad tale of woe. I came back the next day and paid him $170. Unfortunately when I got home the computer was not the same. To start with my desktop did not have any of the documents I had saved to it and there were other problems. So I called him and I asked him why he returned my computer to me when it was not the same computer I brought into him. He said I could put everything back on the desktop and he started to rattle off what I needed to do. Ridiculous! I stopped him and reminded him that I said I was tech challenged and did not feel competent to do that. His response was for another $70. he would put my desktop back the way it was. Outrageous that he would half fix my computer, return it to me not the way I gave it to him and then he wanted to charge me more. So I foolishly paid him and the next day my desktop was what it used to be. However, there remained other problems such as my Passkey not working but decided, rather than call him, to call Apple support and they were able to resolve these several issues. Here it is 2 -3 weeks later and I am again having the same problems with the ball and the cursor freezing throughout the day. Also, my computer is being very slow to open my Pages documents. The very same problems he supposedly fixed when he reinstalled my operating system. For sure I will not let Mr. Chip touch my machine again but I will take it to a repair shop that I have used before. The only reason I didn't use them this time is they were backed up and said they couldn't get to my computer for at least 2 days. I should have shown patience and waited. My bad!

Visited Best Buy to look for a new washing machine. I knew what brand and model I was interested…read morein, but I wanted to see the washer at the store. I had plenty of time to look the washer over and decided that it was what I wanted. I searched for an associate and came upon Chad. He was outgoing and was so helpful. He made the purchase easy and helped me set up a delivery and installation date. He also answered all of the question I had. I was thankful for his kind assistance. On delivery day, the Best Buy app informed me of the time frame the delivery team would be by to install the new washer. Upon arrival, the delivery team iset everything up quickly and efficiently. They removed the old washer and the delivery and installation was complete. Overall, I was pleased with the service provided by Best Buy.

I went in to exchange 1 of 4 TVs we purchased for our office - $89/tv for context. The manager…read moreRicky was a complete POS. We received a TV just 1.5hrs ago from an online order, upon unboxing I noticed the tv was scratched and dented and full of grime, same with the remote. When I plugged it in - The screen was destroyed. Not to mention the other TV we got in the batch was open box and missing the legs and remote and we had to come here twice to get an exchange. Really ABSOLUTELY EXHAUSTING. Instead of assuming responsibility for an obvious box switch, Ricky refused to help me. Instead I was looked at stone cold faced like I'm trying to pull a fast one on a f****** $89 tv. I spent more in gas and time to come here on my lunch I make $75/hr so what the fuck incentive do I have to swap out cheap TVs? Absolutely disrespectful, and yes I was VERY impolite after being treated like this. They came up apprehensive as soon as they unboxed the TV. Have some accountability, that's why your brand is dying and Amazon is taking the pie. F*** you Ricky. The audacity to treat someone like that, I won't give any Best Buy another dime. WORST BUY.

Patient, kind and thorough! Service over and above the call of duty! I've learned lots about my…read morecomputer, and love the devices they set me up with! Don't hesitate to call them for help and to learn! Worth every penny and I highly recommend them to everyone! Don and Barry rock my world!

At length this business was able to see my point of view and satisfactorily resolved the issue.read more