Staid at Gila River Resorts while in town for a conference being held at their resort. We had a…read moreroom on the top floor. The rooms were nice and clean and well maintained. The bathroom lights above the shower did not work, they would flicker then go off. The tissue box was empty at check in besides the tissue rose made on top. There were issues with the "mini bar" sensor at check in and someone had to come check on it later in the week. We didn't get service on some days of stay even with the "Service Please" Sign on the room door. The pool is open until 10pm, however the pool bar closes at 6pm and they had people exit their cabana rentals at 7pm. The drinks at the bar were severely over priced and mediocre at best. We paid $43 for 2 margaritas at the pool bar that tasted like blended water with a splash of margarita mix. The umbrellas at the pool had to be closed most of the time due to the winds, which also blew all types of debris and trash into the pools causing a bad look. One of our party was double charged at the pool bar, and they expressed that they could not reverse the charge and if they did it would take 7-10 days to return to the card, but refused to give us the extra drink because they couldn't serve more than 2 drinks within 30 minutes to the same person...even though there was 6 of us in the party and she was charged for 3 drinks, twice. Which could have been one per person in our party. The mobile bars within our evening reception drinks were higher priced in there than on the casino floor, so we all left our reception, to get drinks and come back. Drinks were on average $4-8 more than at the bar at the casino. One of the girls in our group personal cards was charged not only for the deposit amount for the stay but then the remainder of the balance for the first night and then again for the rest of her stay, causing her bank account to be nearly cleared out. In which the front desk staff told her there was nothing they could do, and that it would go back to her card Friday at the earliest (this was Tuesday). As we were there on business the rooms were prepaid with CC authorizations on file for the cost of the room rate + resort fees, so she was left with no money to pay for food or anything else for the rest of the week, and they could not provide any help and did not have any managers on property. We were able to track down a manager in a different department who was at least able to get her a food comp to pay for her meal thankfully. We were really excited to stay at Gila River, we had heard many great things about this property and were were unimpressed with the level of guest service.

Zero stars for Gila River Resorts & Casinos - Wild Horse Pass…read more They used to have some of the best truck parking around, and now it's gone. Another place pushing drivers out with no thought to where trucks are supposed to go. Truckers brought business--food, gaming, everything. Now that's gone too. Bad decision all around.

First time here and was awesome! Huge casino, big sports betting area, and LOTS of table games…read more I spent some time at the Blackjack table with my friends and we had a great time! Dealers were super friendly and the whole table's vibe was UP. Came here on a Saturday night and while it was busy, it was not overwhelmingly jam packed and there were still plenty of tables with room to join in on the action!

Went here with my family just to check out the casino (didn't stay at the hotel), and honestly had…read morea really great time. The place was super clean.. staff was constantly keeping everything tidy and trash-free, which I really appreciated. The machines were well maintained, and it was nice not seeing empty drinks sitting around everywhere like you do at some other spots. It made the whole experience feel more comfortable and put together. The dealers were also really friendly and approachable. If you weren't sure how to play something, they took the time to explain without making you feel dumb or rushed. Overall, it was a fun, clean, and welcoming environment. Would definitely come back!

I love coming here. I play the craps table and it's always room and the servers are always kind and…read moreattentive. I love the fat burger! Has vegan options & milkshakes.

Gila River Resorts & Casino/Santan Mountain is easily one of the nicest casinos in the area. It's…read moreone of the newest of the Gila River Casinos; completely new. it's super clean, big, and bright inside. Plus, it's totally non-smoking, which makes the whole vibe a lot more comfortable. They have a huge selection of slots and a great sportsbook area to hang out in. The bars and food options are good too. (Food Court is smaller though and doesn't have the same restaurants as the Gila/Running Horse).

My guy friend dragged me to Fanduel he likes to pick up his winnings at the window. The home of the…read moreparlays . They have machines available where you can place bets. I love all the screens available to watch any sporting events live. The bartender put together a nice tropical drink just for me. The food was very average I honestly would suggest that they do some revamping on the recipes the nachos had potential. Overall a super cool sports betting bar and grill.

Never felt so unwelcome to offer my money up before in my life…read more I started to walk in and a security guard stepped in front of me and rudely said "can I help you?" Well, it's a good BET I want to place a wager since I am trying to walk in there. "You can't come in with a backpack" Ok. Then I asked about my wife's purse. "No backpacks". Then it was like airport security with a medal detector. What the heck goes on in this place that you need two security guys, a no bag policy, and a medal detector!? I decided to not go in. Walked two blocks to Cesar's- no medal detector, no Bouncer vibing security, and no problem with my backpack. Dropped $500 in hopes and dreams and left. I suppose if I win Fanduel will be happy I left but rest assure I will not be back.

Came here to watch Bruno Mars last month and the show was phenomenal…read more If you don't have the height, though, do NOT get the floor seats because you will spend a lot of time looking at the screen. It would have been helpful if there were traffic attendants at the light because this was what took us the longest. Make sure you arrive 1 hr early so you can get food and find your seats.

Went to see the Bruno Mars Romantic Tour concert with my cousins and it was a fantastic…read moreexperience!! We sat on the floor in the 20th row and the vibe was just great!! Took awhile to get thru once we passed the security check-in and were filtering down a few levels to get to the floor. Of course there were a ton of people and we were packed like sardines but the flow was smooth and people were patient. Once we got to our seats, we got situated and Leon Thomas was already midway as the opening act. There was a slight mixup as one chair, the "30th" seat was missing on our row and we ended up moving down one seat to our left as the group with the seating issue kept trying to figure it out. Some numbers were missing on our seats but mine was visible and we could verify where we were seated. Luckily, our seat neighbors were nice people and accommodating since there seemed to be an extra seat that was empty. When we first arrived, there were some people who sat near our seats that weren't supposed to be there but you know there's always one of those so they moved. It was fun and festive. The woman in front of us with her daughter was recording the whole time as well as the lone guy next to my cousin who was doing the same and singing to EVERY SONG, LOL!! Thankfully we never had to use the bathroom as we went during dinner right before the concert. There were Porta-Pottys on the floor level inside as your bathroom. Also, you couldn't take an actual canned drink inside. Attendants had you put them in a cup unless they weren't paying attention and you had your drink in your see-thru backpack like the guy in front of me walking in. Speaking of, you need to look at bag dimensions and restrictions prior to going to the events. I looked ahead of time and brought a clear, plastic purse within the allowed guidelines/dimensions. Acoustics were great, there was never a glitch, 2 large screens on the left and right of the stage were great for folks seated far away and were a great visual for close ups even for us. Security was effective and checkpoints at the entrances went smoothly. It was a bit crazy getting out of the stadium but we got out. Getting out of the parking lot was another story. It was a long, log-jam and some vehicles were impatient and nearly hitting other vehicles just to get in the line to get out! I think the parking guides and traffic monitors could've done better in an orderly and streamlined fashion. In any case, we had fun and luckily people inside were nice and courteous. This was my 2nd concert at this stadium and am well-pleased with the ambiance. It was just the parking lot situation that needs to be more efficient. Hopefully they worked it out the next evening since Bruno played 2 nights here.

Really shouldn't be charging a seat for an INFANT that will only be on my lap! Our child is only…read more6months old and would never even be heavy enough to sit in one of the chairs! Absolutely insane. You've officially loss business from my entire family who would pay full price for adults plus beers, souvenirs, and food.

It's a basic arena. Nothing really special about it. Nothing really wrong with it. Chairs are…read morepadded both seat and back. Acoustics were good for The Lumineers concert. I had only previously been in this arena for NHL Coyotes hockey. One minus is that Westgate shopping center charges $15 for parking during concerts and other big events at the arena. However, if you buy something at Westgate and give them the parking receipt, they will remove the $15 from your bill. My friends enjoy happy hour prices at Bar Louie right across from the entrance to the area arena and get the $15 of their bill. I prefer to simply park slightly farther out by the Outlets and walk. I also find it saves time leaving after the concert also. The closer $15 parking lots do not have workers after the concert helping to make the traffic flow efficiently. It took over 20 minutes for them to get out of the lot nearest the stadium.

I waiver between 3 and 4 stars -- the actual show was amazing so the tech and lights and everything…read moreare great. My seat was also good even though it was far back with all of the projections you could see everything. I got a last minute ticket to see Florence & the Machine. My friend and I wanted to grab a bite and a drink prior to the show so we showed up super early but despite a million restaurants around almost every spot had a super long wait. When we finally got in to the arena they had very limited food selections -- quite disappointing actually -- and WAAAAAY over priced!! For a titos and soda (double so I didn't have to keep going back) it was almost $40!!! I spent more $$ on food and drink then I did on the tickets -- that really seems wrong. We ended up with seats on a special club level which was super nice because the seats were very comfy and the bathrooms were so nice and clean and close by -- so that was a major plus. The place was a madhouse (the whole Westgate area) we ended up leaving before encore because we took a Lyft and wanted to make sure we didn't have to wait a million years to get one out of there. Plus that part was really confusing where to drop and pick one up for Lyft/Uber -- but we finally made it out. Next time I will drive as parking seems a plenty (for a price but still less than I paid for a lyft there and back)

I attended a Bad Omens concert at Desert Diamond Arena recently. I hadn't been to this arena in…read moreabout 10 years and as I expected the surrounding area has fallen off after the Coyotes (NHL franchise) left. There's quite a few tenants in the Westgate center that have disappeared. The arena itself is getting quite antiquated. It's a typical oval/hexagonal shape so there's a lot of walking if you don't enter near your seating section. The worst part is there's not many options to get to the 2nd level (which is really about the 4th level). I took the stairs (no escalator or elevator in sight) just after injuring my knee and it was a painful climb of about 75 stairs. The upper seating section is also quite small and cramped. For seats near the ceiling the sound and was still good...but it's probably hard to watch other types of events in here.