We purchased four or five TVs for our brand new home and we alsoV pay the annual service and maintenance fees for GEEK SQUAD services. The main TV which is a 75 inch and sits in our living room has issues with flickering and jumping etc. two people came and looked at it they did the diagnosis, and that was two months ago they keep scheduling, canceling, and rescheduling. They've done this at least four or five times and the next appointment is for this Saturday, 10/22/22. I have this gut feeling that on Saturday morning we will be receiving another email saying that "your appointment has been canceled and rescheduled for blah blah blah". How does a giant company like this screw around with a customer that spent several thousand dollars on products and pays for service and maintenance agreement? So screw them and buy your TV from Amazon, And if there's an issue with it hire a handyman for 80 bucks an hour and at least you know you'll get the job done right away read more

Poor customer service! We bought all our appliances there just over 5 years ago, and wouldn't you know, just after our 5 year warranty ends, our oven stopped working. We called them and they said to contact some 3rd party company. What! No help there. Called them up and it cost me $140 over the phone just to have a guy come out. Guy comes and trash talks our oven saying 'yeah, always problems with this one'. Just wonderful. The estimate was as much as what we paid for the stove and won't have a warranty. No sense in that so we went back to the store thinking they would be able to do something for us, but the manager couldn't of cared less! Basically told us 'oh well'. He said 5 years was the going life span of a new stove! What!! We replaced our appliances after 30 years! What a load of crap! Then said he could give us 10% off a new oven 'but only if the computer allows it': Another load of crap! Then he said his boss would call us in a few days. Guess what? 3 weeks later and we're still trying to get in touch with him because we're getting blown off! You have left a lasting impression of how this store is truly run! Never will we ever go back! As for management, you make me sick! read more

incompetent minimum wage employee applied my payment to the wrong account when I was in the store my card had been denied for this when I tried to contact Best Buy was hung up on , transferred to departments that continued to hang up on me or transfer me to unrelated departments you cannot talk to anyone in corporate of upper management with a complaint un happy as a customer will never shop again at a Best Buy store or online $47 billion a year company who don't care about the little customer read more

Came in to exchange headphones 5 minutes after I had bought them because they were damaged right out the box. I literally stood in line for like 10 minutes while somebody made small talk with the cashier. When It was my turn the cashier had the audacity to tell me to go get the replacement headphones my self and bring them back over lol. Custer service is at an all time low in this country read more

Just had a nightmare of an experience. Purchased tv without screws. Requested to have the screws replaced. Drove back to store and they had the WRONG screws waiting for me. Good thing I brought the manual because I showed it to an employee/manager named ERIC and he proceeded to tell me they were the right size. They were not. He was the rudest and most condescending employee. He had such an attitude and he was wrong! He should've apologized to me instead of talking down to me with the WRONG INFORMATION. Awful. read more

Had problems with 365 installation. Went to this Best Buy and Ryan was amazing!!! Thank you!!!!!

I wanted to leave a positive review spotlighting the staff! We were in the store last night and when my 3 kids started losing their marbles I took them out to the car while my husband checked out. He returned the cart with my wallet in it. Few minutes after we drove off an employee calls my husband asking if his wife left her wallet! They went back thru the transactions I assume and found his phone number on his Best Buy account to track us down instead of waiting on us to remember and come back. It's great seeing honest and caring people go above and beyond to help out their customers! Thanks again Best Buy! read more

Oh goodness... where to start. I'd never been into this Best Buy on Bald Hill Rd. before, but I happened to be in the area; I had the day off, some money to spend and I knew what I was looking for. I couldn't believe how crowed this store was at 1 p.m. on a Friday afternoon, but that's besides the point. I located the section of the store that I was looking for and proceeded to look for the Vizio 2.1 Sound-bar I wanted and had done research on. I wasn't able to find that particular model anywhere, so I asked one of the associates on the floor if they had any at all in stock. I'm not sure if this poor kid was new, or nervous, or both, but he really had NO clue what the hell was going on. I was hoping to get the other guy working in that area because he was extremely knowledgeable and friendly, but another customer snatched him up before I was able to get to him. The young kid helping me looked on the computer and was able to determine that yes, they did have the VIzio Sound-bar in stock that I was looking for, but he had to grab a ladder to get it off of the very high top shelf. It must've taken him a sold 5 minutes to get the ladder and get the box down and when you're standing around waiting, 5 minutes is a long time. He wasn't able to answer any of the questions I had regarding installation, so he had to go ask another kid who was able to help me, but the other kid tried to sell me another model sound-bar that I had no interest in. After I purchased the item, that was it... I had to lug this HUGE 50 lb. box through the entire store and out to my car. They never once asked if I needed assistance and that really pissed me off. I'm not a frequent shopper at Best Buy, period, but that having been said... I will NOT ever step foot back into this store because the customer service was so poor. No thank you. read more

Waah. Stop your crying. The place is what it is. It's clean. It offers a decent selection iof brand name products at decnt prices. Decent, not discount. Not cut-rate. Not bargain outlet. It is easily accessible. It has plenty of parking. It has tons of product in stock. It even had hard to find stuff. It has a clearance section that usually has some good stuff in it. it is a national company so you can go on their website, research the product and if you decide to get it at the Personally, I have had good luck with their customer service. Maybe it was how the people were acting. Maybe they were crabby and got poor service as a result. Remember, those customer service people hear belly-aching ALL of the time. Put yourself in their shoes. It's not like they manufactured your tv. read more

In the past 2 days ihabespemtote than 3 hours on the phone trying to find out why my repair is not complete 68 days after drop off and 5 days after promised date. I was told they needed further information, didn't know what. Someone would all me. They did not Second call I was told there was a manufacturers code on the order, they didn't know what iot mentioned, I was transferred to a voicemail. No one called back. Three times I was referred to the store or transferred, only to be looped back to the call center. The forth time I was told, oh yeah, they are not answering their phone right now. I was told to make an appointment and drive 45 min each way to get the information. Ridiculous . Finally I got a manager who transferred me to apple. They said a replacement was ordered but they had no details or tracking. They said the store would have that. The store that does not answer the phone. Completely unacceptable. Never again. I still don't have my iPad or any idea of when I wil get one. Phone calls lasted :0-60 minutes with NO RESOLUTION! Drive to apple in providence. I will never get anything at Best Buy again. Sorry for any typos but I am doing tbis on my phone since they have my computer. read more

i ordered an i-pad on the 23rd being informed that the product would be delivered on the 23rd at 9pm. This morning I received an e-mail telling me that delivery is delayed until "maybe" by July 1st, and then if delivery I can then cancel the order. If it was not to be delivered as specified I would have gone elsewhere. and will so in the future, I have gone through this before and thought it was a one time instance but I have learned that this is a common occurrence. Lying seems to be the mo. I have had enough. Deceptive advertising. read more

Sheesh. Where to begin? First of all- I've been coming to this best buy for YEARS. I like it here. Their prices are good. In the past (not sure about now) they price matched everything from any website. They made it easy to shop at the store instead of paying for shipping and waiting for days for a product to be delivered. Yesterday I bought a 1TB Seagate Hard Drive Slim for my Mac. The product specifically says "for Mac". I took it home- spent FOUR HOURS of my life trying to make it work to no avail. My research leads me to believe this is a common problem with this drive. I try to return it today. The man I'm guessing was the store manager hovered over his employee supervising a cell phone return for a solid five minutes before deciding he would help me. I tell him it's defective. He says- let's try it with our Geek Squad computers. I say "Good Luck." He tries it- of course it works- gives it back to me and tells me to bring my computer in. I felt as though I was either being accused of being computer illiterate (I'm not) or a liar. Wander over to the Apple section. He follows me and says "If geek squad can't help you- the apple rep probably can." "Thanks." I say- thoroughly annoyed at his presence and feeling very unwelcome in his store at this point. I start talking to the Apple Rep (who was wonderful) about iPads- and somehow wind up talking about my hard drive. He says with a smile on his face "Let me try." He plugs it into his MacBook that seemed to be the same model as mine. Guess what? Nothing happened. Just like it had on my MacBook at home. It didn't work. But guess who's back? The manager. Telling the Apple Rep (wish I remembered his name) "We just tried it- it works. Its not defective." Long, long before story short- the kind gentleman working in the Apple section goes back to the geek squad computers and sees the hard drive doesn't work there either. Oh- so it IS defective and I'm NOT crazy/stupid/lying. He even helped me find another comparable hard drive and formatted it for me. Thank you Apple Rep. Best Buy manager- please take a customer service clue and stop treating paying loyal customers this way. I've been in retail 10 years prior to this in a similar store. I was appalled at how I was treated today. The Apple Rep is the ONLY reason this gets 3 stars. If he hadn't been there today I'd have returned my defective hard drive at a different store and never returned to this one ever again. read more

This place is a joke. Ordering online for curbside pickup took 6 attempts to process the order. 3 hours later I call to see the status and the line says we are too busy call back. Woof. read more

My tv delivery and set up never came schedule for Thursday it's Saturday still no delivery and can't get a definite answer or time they keep telling me tomorrow after I have been hung up 4 times I ready to cancell this order and never shop there again read more

I like this Best Buy better than the one in Warwick. I came here to purchase electronics several times and there was always someone nearby to help me out. If there was a question that the employee could not answer, then a more senior rep or the manager wasn't too far away. They always have what I want in stock and recommend discounts/promotions for anything in my cart that was eligible. These are all aspects where the other location failed. I felt this Best Buy never judged me on my looks, and sincerely appreciate being treated like a human being. read more

I've decided to never purchase anything from this store again. I have made a few purchases over the years from this particular BB, everything from a washing machine to TV's and most recently a large flatscreen LCD. The store does have decent variety and selections, and the prices are in line with most other similar type stores, but the customer service, and the employee ignorance is the worst I've ever experienced. When I bought the 46" TV, they guaranteed next-day delivery - it took almost a full week before they delivered it. They had excuse after excuse, from "someone" not entering the order properly in the system, to warehouse mistakes. I told them I would take the display tv with me - take it off the wall, box it and put it in my vehicle. They couldn't do that, so they gave me a gift card and assurances that I would get my delivery the very next day - this was already 2 days after purchasing it. The next day of course, they were sorry, there was a routing error or some such bullshit about the truck going to the wrong store and they wouldn't be able to get it to me. I went back to the store, asked for the manager and gave him my receipts, telling him to cancel the transaction as I wanted my money back. Finally he convinced me to give them one more chance. The manager made several phone calls in my presence, reaming out the minimum-wage high school dropouts who screwed things up to that point. Basically, the TV did come the next day, and I got a good amount on a gift card for my trouble. The bullshit I had to go through was ridiculous though, and will keep me from shopping here again. Amazon is so much easier, and they actually do get shipments to you when they say they will. read more

I decided to stop in here to see if they had a good price for a TV and they happened to have a clearance on a 46" RCA TV (not smart, but still great price) at $319, reg $419. I was able to see the difference between this one and others and it was just as good as any others in this price range and size. I rarely go into Best Buy to buy electronics, but this time was a good time to do it, as I had been in Walmart earlier in the day and couldn't find the right TV for my price range. I was very happy to see this and decided to buy it right then, considering I'm finally moving into my new apt tomorrow in Pawtucket and needed a TV. The clerk that helped me with the purchase even helped me with all the way to the car and helped me put it in. Rare extra service that I was appreciative of, plus his parents live down near Sarasota. Would definitely come back here again, but not sure since it's not in the area that I'll be living in. read more

This review is more so for the customer service rather than the store itself. I purchased a washing machine that was supposed to be delivered between 8:00 AM and 12:00 PM today. At around 12 o'clock, I received a telephone call from the driver saying the vehicle broke down and my delivery was going to be delayed until 1 o'clock. I had to be at work so I asked if he could come back later in the day which I was told was "no problem". I asked him if 330 was OK and he said yes to call him at that time. I later received an email from Best Buy telling me that my delivery was coming at 2:45 PM. I raced out of work she get home for 245 and at 3:45 when nobody showed up I called the driver who did not answer. I then called customer service and they told me that I had refused the delivery earlier that day and my washing machine was sent back to the warehouse. After speaking to a supervisor, she informed me that that's email was generated in error and it says in the drivers notes that I refused the delivery which was not true. The manager Alexis was rude and unwilling to accommodate me by having the machine delivered in a reasonable time (the next day or two). She offered to have it delivered a week away!!! I'm so disappointed in my experience and based upon this, I will NEVER shop at Best Buy again! The delivery driver out right lied and Best Buy made no effort at all to rectify the situation. I have no washing machine now and have missed six hours of work total, not to mention all of the time on the phone with customer service read more

Came in looking for a case for my iPad Pro 12.9". Walked directly to the apple section and within 2 minutes I had a rep helping me and pointing the cases to me. The iPad Pro has an optional keyboard, so I asked to take the case out of the box, to make sure the keyboard can attach while being in the case. With no issues, they allowed me to check it out, and make sure I was happy. All in all, great customer service, I'll be back again. read more

Made the mistake of going here to have the battery replaced in my iPhone . Well the Geeks did replace the battery however after doing so my phone wouldn't do anything . They took it apart again and attempted to fix it but couldn't . I was told they would have to send my phone out and have it replaced, 2 1/2 weeks and I should have my phone back . After wasting close to 2 hrs with these pinheads iI went to the Apple Store in Providence Place Mall . I was told by the technician there it wasn't an unusual outcome if an unqualified person attempts the battery replacement . They had to replace my phone with a new one and told me they would contact Apple about the incident, which wasn't the first time they reported the incompetence of this location . Do yourself a favor and just go to a professional ! read more

Service at this Best Buy is good; plenty of knowledgeable staff members floating around to assist. The Geek Squad pricing for service is very high. I would recommend searching elsewhere to find these types of services. Staples down the road has a squad of their own that is equally as knowledgeable for 1/3 of the price. One big gripe about this Best Buy is that their video game displays are often not operating. I know, why would a grown man want to try out all of the latest video game consoles and sample some of the coolest games? Why the heck wouldn't I?!! I mean, that's one of the great reasons to visit Best Buy; to sample the new line of gaming consoles and games. Especially when my son is with me. He is equally disappointed when we can't try out new games. I feel like this deficiency is really poor advertising. Besides that, I have no other complaints. read more

I bought a washing machine had a great experience at Best Buy online . Then I bought a dishwasher. The first time it was installed wrong faulty wire. The second time this soap wouldn't work. Then they decided they were going to give me a new one, they said they were coming on a Saturday all day no call no show. I finally argued to get the new and they promised me they installed it and now it is leaking into my basement. Can't get anyone to call me back. What a nightmare read more

I went to 3 stores to compare prices and types of appliances. I decided to go with Best Buy. I recommend Matthew in appliances in the Warwick store. He is very knowledgeable about the appliances, their performance, pricing and set-ups. They do not work on commission, however Matt asked if we needed assistance. The other stores and another associate at Best Buy tended to ignore us. Hopefully the delivery and installation will go just as smoothly. read more

I bought a 55in tv 2 years ago along with the insurance plan, and 2 yrs to the day I returned it due to colors fading. I called the store & spoke with manager Chris O'Reilly who told us to return it to the store the next day for an exchange, which we did. All the employees in which we dealt with were aware of the return and very helpful. I picked out a new tv (upgrade) and was out of the store within 30 minutes. Without a doubt, the best experience I have had. read more

I think the only reason I go here is that I have one of their "reward cards", a la CVS or Stop and Shop, so I get coupons and reward certificates every so often. With those coupons and certificates the prices, including tax, are on par or maybe a little better than Amazon, and I can get my hands on what I'm looking for same day. All that being said, I have to generally agree with the other reviewers. Service is mainly sub par, but I have occasionally had good customer service there as well. A couple of years ago I bought a laptop there and purchased the extended warranty, something I normally don't do. Anyway, a month or so ago the laptop stopped working and I brought it in and the Geek Squad fixed it (blown motherboard) within the time frame they quoted and it was covered under the warranty. Score! Will I go back? Yes, when I have coupons and know exactly what I want. Do I like going there? Maybe not so much. read more

I've shopped in this store for years. Bought several TV'S, phones, and speakers. My cell phone was going wacky, I didn't have a service contract so Verizon wouldn't see me(another story) and I was going out of town in 3 days. I needed a phone asap so I went to Best Buy and was sold on purchasing an unlocked phone. Ofcourse they didn't bother to tell me that I'd be breaking my Verizon contract. So I bought the phone and paid $800.00 and had the "kid" set it up. He was very busy checking his own phone during the process, I got frustrated and asked if someone else could help. He really messed it up. I also purchased a glass screen protector that came with a life time warranty. The phone wasn't setup correctly so I had to go back the next day and have some else fix the setup. About a month later the screen protector broke, I went in and they replaced it and put the new one on. This happened again. The 3rd time they had to order the screen protector. I went in to pick it up and when I asked them to put it on I was told I'd have to make an appt first and it would cost $8.00 for them to install the screen protector!! I was shocked. It was bad enough I'd have to come back for something that would take them 5 minutes to do but now they wanted to charge me. This was under warranty, I should not have to pay for them to install it. The woman who spoke to me was rude and condescending. I was on my way out when the manager Dennis told me to have a nice day. I lost it. Calmly I him he just lost a customer. And he looked at me like he didn't a damn. He could have over ridden the 8.00. It wasn't the money as much as the way they treated me. I'll never shop there again. And they really don't care. Their service is the worst. I don't know who they answer to but with the way brick and motor stores are closing they don't have a long life left. read more

DO NOT TAKE YOUR PHONE HERE TO BE FIXED. They broke my front camera and I also couldn't make any phone calls after plus a lot of my photos got deleted. Worst experience ever. Stay far away read more

I went there about a week ago to get a case for my laptop and this lady (her name begins with a M, I won't give it away) who rang me out was very rude. She did not greet me as I approached to her to get rung out or told me to have a good day. I work in retail myself and I know the first thing you say when a customer approaches your register is to greet them with a friendly "hello, how are you?". After she was done ringing me out she ran away from her register in a hurry without saying "have a good day, thank you" to me. So rude if you ask me! She needs to work on her customer service skills a little better! I get that she was tired and had a long day, but still, that's just plan rude! read more

This is an update to my 12/28/18 review of the Warwick Best Buy , not to be confused with the Seekonk Best Buy . What I was told in Warwick cant or wont be done , is being done in Seekonk . Clearly the Best Buy Management ( Justin and Others ) are far superior to the woman ( Dianna) we dealt with in Warwick . They have the ability to do the override to allow us to switch the phone out for the IPAD and understand how and when to make good management decisions for both the store and customer . I will only buy from Seekonk in the future and would tell you that Warwick is not a customer friendly store . They had remembered my call on this concern . I will be rating Seekonk after this update . read more

we bought a refridgerater at BestBuy. We were given a window of noon to 6 p.m. We had to empty the fridge.remove doors,cabinet handles,etc., To get ready. The delivery guy called at 10 a.m said he was coming, he didn't speak english too well, so i couldn't understand him.When I asked him to repeat himself he hung up.He wanted to bring the fridge now, and we weren't ready. When the delivery guy called again he spoke to my husband and instead of figuring this out he said call customer service to reschedule. He wasn't even supposed to be here til afternoon. So we rescheduled,the time frame given was 2 p.m - 6p.m.Again, the guy called here, there was no answer, we were outside with the dogs, so he got no answer, and showed up a half hour later, at 11 a.m. Again. we weren't ready. He never left a message. They just show up .The time frame means nothing.If it was a tv or something else it would have been no big deal. But it's a fridge.You have to put all the food in coolers, then remove the doors, the doors on the house, cabinet handles. I'll never deal with Best Buy again. read more

We purchased a TV at this best buy. We bought a protection plan​ because we were told "it covers everything. If your kids put a broom handle through it it's covered." Well, guess who doesn't want to cover accidental damage now? (After outright LYING TO US and getting us to hand over an extra $300!!!!!) Not only that, but there is literally no way to call the actual store. I have called the "number" a dozen times and it just reroutes you to a robot or the national customer service line. I want to speak to the STORE MANAGER. Apparently, the Best Buy in Warwick is cool with their employees lying to customers to sell protection plans. Awful. Will never shop and best buy again. Stay away if you want honesty. read more

I am a big believer in customer service being that I work in customer service. But coming in here and being bombarded and basically being told I am wrong on what I would like to purchase just so someone can get better commission or sell a more expensive product is not okay. I will not be coming back, barely shopping here as it is because you feel attacked like walking into a car dealership. Figured having been recommended by a friend to ask for someone would help, wrong. Wanted to purchase a new 4K tv, for the bedroom mind you. Our high quality tv is in the living room but non the less wanted something nice still. Let them know we were Interested in a Samsung. Was taken to a completely different direction and told any tv I was looking at under $800 would not run my games properly. Funny, I have had electronics all my life and never had any issues with my purchases and I've spent far less than that. Not to mention stressed that we wanted to discuss it between ourselves and they kept coming back to bother us and ask what one we wanted to get. Advising me as well to spend $2,500 on a tv now. I am glad I went else where. Got a wonderful tv, for half the price that runs my games BEAUTIFULLY. Best Buy should teach their supervisors and associates better customer service as well. I might have actually purchased something. read more

I purchase a refrigerator and dish washer on May 4 2021.I had the refrigerator delivered in the 8th. There was no issues except the 6 hours schedule time for delivery. I also had to do a separate date to have my dishwasher delivery for the next weekend. I waited from 7- 1 and no one showed up or called. We called and got no additional information and they were a no show. Called and rescheduled an appointment for redelivery.They called a few days before and said that we were booted out of the system because the dishwasher was in the computer as in-transit. Made another appointment for June 12 , but again was booted out of the system and no delivery.Customer service stated that I was a priority after this but no luck. Returned my order. The sales person was very nice and customer service was very polite but never got my product delivered . Wasted seven weeks and many hours of my time. Would never buy another appliance from them. Awful!!! read more

Got an email Monday about iPhone 6 Plus sign and walk out the door now I have The new iPhone 6 Plus and I love it going back today for some more accessories for the phone read more

Best Buy - Appliances Near Me - Warwick, Rhode Island

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Never felt more pressured by employees. Within 2 mins of being there I was approached more than 3 times. Also overheard employees talking about customers like they were sheep. They were also rating people as they walked around on looks. Very disappointed in the staff there and won't be going back. I'll just get what I need online from now on. read more

Went here to purchase a new car stereo. Arrived on a Monday night, had to wait around for over 20 mins to get someone to help. The self-help kiosk had no printer, didn't allow you to "add to a cart" to try to actually convert your search into a purchase, and timed out (And erased!) after 5 minutes so if you were trying to look between the screen and the models on display, you (meaning me) got screwed. Finally got someone to help and ended up having to settle for an appt to do the install later in the week on Friday. Tried to call before I arrived on Friday....and apparently they have cut all the personnel who answer the phones. 20 minutes of ringing. Seriously, I was later told that "there's been a lot of cuts" when I asked why no one could answer the phone. And believe me, it could only have helped because when I arrived all record of the appointment I had made and the items that were to be set aside, ready for purchase/install--all were lost. What was supposed to be a 5 min drop off turned in 25 minutes. I did manage to get a 10% discount in compensation for the snaffu but, they still managed to make me feel screwed over when I arrived to pick it up at 6:15pm. Apparently, they close up at 6. Despite my telling them I'd be picking it up between 5:30 and 6:30, no one mentioned the closed part. I did manage to find my keys however....they were lying free on the customer service counter and I just picked them up and walked out. Nice. Also, the install was definitely a crap job. The radio sits too far back in the dash, can't remove the detachable face because of this. They screwed up the tim set. Didn't set it to Not Scroll like I had requested, and apparently, I don't get an owner manual. Oh, and also, they did not return my receipt. I would sooner play cassette tapes than buy another car radio from here. Do. Not. Recommend. read more

I went to this Best Buy this morning to purchase either the most expensive iPad Pro vs most expensive Microsoft surface pro. My company is paying for this. I wanted to test the pens on each as this is one of the most important features for my intended use. Unfortunately the pen on the iPad Pro was either not working or had a dead battery. I asked the staff member if there was another pen and he said there was nothing he could do. They lost a guaranteed sale and a future customer. Addendum: Against, my better judgement, I went back to purchase the i7 surface pro. Of course they did not have it in stock. read more

OK i admit i like to go to Best Buy any chance i get and just walk around and look at electronics and computers and whatever. But this store was probably the least exciting Best Buy I have been in .. poorly laid out, nothing i was looking for was in stock .. if i have time to kill around here i will just go to the liquor store. read more

Do not purchase Tech Support from Best Buy! It is the worst! I purchased a large tv and also tech support to mount it and calibrate. I purchased the tv and tech support in November 2019. When they delivered the tv and came to mount it on the wall they noticed they had no mounting brackets, so they couldn't do the install. The next available appoint was in 2 weeks. But I had to have it done in 1 week, so I mounted it myself and went to the store to get a refund for the tech service. The salesman talked me into keeping it and set up another appointment, but run the tv for 2 months before having it calibrated. I made the appoint for March 4th. The appointment was between 7-1pm. with a 1/2 hour to 1 hour call ahead. They called, I said hello twice with no response, so thinking it was a telemarketer I hung up, no voice mail was left. 20 minutes later I see them arriving at my house through the ring door bell. I talked to them and said I would be home 5-10 minutes, would that be a problem? they said yes and left. I went to the store Warwick RI store to get a refund. They would only give me a pro rated refund. I wanted a full refund but they said I couldn't because the tech service starts when the TV is delivered. I explained to them it wasn't my fault they came to the house without mounting brackets which I purchased with the TV. I talked to every manager, but the store manager because he couldn't be found. I called the Geek squad 800 number with no luck. So I'am out $51 after spending over $15,000 in the last 2 years. I will never shop there again! and the worst is THEY DON'T CARE! read more

It is Best Buy, what can you say. It is what it is. Low prices with 50 people in blue standing around unwilling or unable to help. There is fortunately usually that one person that can help when things seem most desperate. But for the most part, you go there for the price. read more