Great to have expert repair services by Yale on purchased appliances...especially as they'll come way out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival. read more

Yale customer service was excellent and and I was able to have my new dishwasher installed within 48 hours despite the New Year's holiday. Yale's prices for appliances are competitive with the big box stores however Yale charges significantly more for installation than the competition and it's non-negotiable. If you want quick service and competent installation, I recommend Yale even though they are more expensive. read more

Edwin and the crew arrived during the delivery window we were given. The text messages, reminding us of the delivery and letting us know when they were close was also very helpful as well as the link to the map to see where the crew was in real time. Edwin and the crew were courteous, efficient and took care to place the appliances where they needed to go.. Couldn't ask for anything more. Thank you! read more

Long-Time Builder--Extremely Disappointed, Done With Yale Electric and Samsung Appliances! As long-time builders with over two decades of partnership with Yale Appliance -- and more than 11 years with the same sales representative -- it's disappointing to write this. But the recent experience one of our customers had with a full suite of Samsung kitchen appliances, all purchased through Yale and installed in 2020, leaves us with no choice. The appliances -- five in total -- were installed in a newly remodeled owner-occupied home with no children or pets. From the start, problems emerged: The refrigerator had continuous issues with a faulty ice maker and water leaks. The microwave door latch broke, and Yale's support directed the homeowner to call Samsung, who quoted over $300 to replace the door, citing discontinued parts. The dishwasher developed a seal failure and leaked. Now, just four years later, the oven has stopped working entirely. When our customer reached out to Yale in 2020 (during COVID), they were told they had to contact Samsung directly. They did, and have service records to prove it. However, now that further problems have surfaced and they requested Yale's support, they are denying assistance, claiming there is no call history in their Yale system. We've been loyal clients of Yale for 20 years, and this is the first time we've asked them to stand behind the products they sold us and our customers. The lack of ownership and refusal to support appliances they once proudly sold reflects poorly not just on them, but on us -- the builders who trusted them. The purchase cost for the above customer's appliances is 3929.93 in total. Only making our customer whole will make this right. We can no longer, in good conscience, source appliances from Yale for our projects. We urge other builders and homeowners to be cautious, particularly when considering Samsung products and counting on Yale Electric's customer support. When things go wrong, you may find yourself on your own -- as we and our customer have. read more

Dorian Valentin and Jorge from Yale Appliance they came early which I liked, effiicient, friendly, good instructions from Dorian. knowlegable. really took their time and make sure that fridge is all set and running. excellent job! read more

I am a vet. I qualify for a military discount at Home Depot, Lowes and Yale appliance. I am grateful. I have purchased equipment from all. No knocks on HD or L. But. No one does appliance install or maintenance warranty work better than Yale. The firms who service Home Depot and Lowe's accounts do not measure up to their top level. this is where Yale exceeds expectations. my score for Yale is 5 of 5. read more

As always Yale does not disappoint! Seamless delivery; knowledgeable sales help and courteous employees. I have been using Yale for all my appliances since 1995. Wouldn't go anywhere else! Thank you for the reliable service. Lois read more

This is my second time purchasing appliances from Yale Appliance. They are an amazing Appliance company. Everyone, from Joannie, at the front desk, to April Castle, an appliance sales rep, to the delivery members, are highly knowledgeable, extremely friendly & very thoughtful read more

The dishwasher installers arrived right on time. They we neat organized and efficient. I could not have asked for a better installation experience. Five stars all around read more

Dorian was an amazing help to us. Very professional and excellent work. I really appreciate the fast and well done job.

We had a great experience so far. Went in without an appointment and was helped right away. The sales person Evan was helpful. I also came into the store with a good idea of what I was looking for and did my own research beforehand. Delivery was fast! Fryer came within 48 hours. read more

Everything! Very knowledgeable sales staff, focused on your needs not the highest priced items. Accommodating delivery schedule. Great customer support staff. The delivery and installation teams are superb! read more

Dorian, Valentin and Jorge from Yale appliance were wonderful delivery people. Everything from sales to delivery was excellent, especially after a terrible experience with Home Depot. Highly recommend!! read more

Fabulous delivery and installation team. their efficiency, professionalism, and respectful conduct while in our home was very much appreciated. They treated our newly-laid tile floor with great consideration and gave me an easy-to-remember tutorial on using the appliances. Juan, the team lead, was great-so friendly. One Sales critique-as I served as the "general contractor" for our kitchen update, I would have appreciated information on what to expect with regard to the extent of the regular installation, and for which appliances I would/might need an electrician or plumber. Lesson learned! read more

All departments at Yale were great starting with Michael M (sales associate in the Hanover store) to the folks handling the delivery scheduling process to the delivery personnel (Timothy and his co worker-didn't catch his name) were very informative as they installed the dishwasher. The Bosch dishwasher is high quality and is perfect for our needs. Definitely Will use Yale for our future appliance needs read more

It took two years for Yale to finally replace our broken refrigerator. In that time, we spent about three months without a fridge, and nine months (including two Thanksgivings, and a Christmas) with a loaner fridge in our garage. We lost about a thousand dollars worth of food through it all. However, after many tantrums, Yale did replace our broken fridge and we just got a brand new one. So, yes, Yale will stand by their products, but it will take toddler-level tantrums and years to make it happen. read more

Dorian Valentin and Jorge were a great efficient team. Very positive and kept our house clean and put Masonite on the floor to keep scratch free. great service. gracias! read more

My shopping experience was terrific! Stan was extremely knowledgeable which helped my selection for a gas range and over-the-range microwave. Personal service, pricing was great and the delivery was equally turnkey and quick! Love Yale! read more

Very very competitive pricing. Sales person Kenny K was extremely helpful and knowledgeable about all the products we were purchasing. We replaced our 15 yr old Kitchen Aid suite with Kitchen Aid again. Would not buy anything else. Features are even better on these new models! Who needs the high end products! Installation crew were respectful and efficient. Could not be happier all around! read more

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Just got my new refrigerator delivered by Dorian! it was a seamless process and Dorian was on time, very nice, and made sure my new appliance works! I would recommend Yale Appliance over Home Depot!!! I had to wait for my refrigerator from Home Depot for 3 weeks for the delivery to get cancelled on the day by the delivery man and I'm so glad I switched to Yale to purchase my new fridge! read more

Very service oriented professionals. Sometimes it takes a while to schedule but they arrive promptly and get the job done. read more

Our sales expert Kathy Alves was knowledgeable, helpful, and straightforward. Really a pleasure to deal with. The delivery and installation crews were prompt, polite, and efficient. They took extra care to clean before and after installation. Yale runs an excellent organization, including providing informative Youtube videos on appliances. We are very happy with the 3 major appliances we've bought from them. read more

I recently purchased a range from Yale Appliance. It could not have been a better experience. Our salesman Stan was excellent. He was knowledgeable on all of the products, what was in stock and how long we could expect to wait for ranges not in stock. Once we decided on a range he walked us through the purchase and installation including arranging for a plumber to safely disconnect and cap our gas line. Knowing that we were without a working range he was even able to move up our delivery date by almost a week. Jenny was in contact with us during & after the installation to make sure everything went smoothly. The installation team including Bryon the plumber were superb. Yale's appliance prices were competitive and we paid slightly more for installation than the big box stores charge. However, their customer service was far better and they service what they sell. I will never again buy an appliance any where else. read more

We bought a stove only a year ago. Because we like higher grade appliances we got the LG Signature full kitchen. All was perfect except issues with stove knobs not working properly. They came to repair and after three visits we contacted our Hanover MA sales person Beth and said we wanted a new stove. Even a Rolls Royce has a lemon sometimes. Beth could not have been more understanding and took care of ordering the replacement stove right away. The new stove came today and the removal and install could not have been any faster or more efficient. The movers were careful and took great care to protect our beautiful floors. The plumber quickly hooked up the new stove and they were in and out in less than a half hour. Thanks to our sales person Beth for pleasantly handling our complaint with speed and resolve. I would recommend her to anyone looking for high end appliances. read more

Dorian and his team went above and beyond for my install of kitchen appliances today. They completed the job with ease and in a timely manner. They were kind, helpful, and professional. read more

Dorian and the guys were fantastic, very helpful and on time. The guys were a pleasure to deal with, and I would use Yale again.

We had a great experience with Yale Appliance. Dorian installed our washing machine and was extremely helpful, knowledgeable and personable. Would highly recommend! read more

Dorian and his crew are great! Very professional and friendly. They were able to maneuver the fridge thru a tight entrance when it seems impossible and managed to set up the fridge very swiftly. Everything from removing old one to setting up the new one done within 20 minutes, very impressive. Thank you! read more

Very reputable company with great customer service. Can save a few bucks at the big box store, but hope you never have a problem or need to make a return. Yale came right out to repair a defective fridge and when it couldn't be repaired they gave us full purchase price credit towards any new fridge. Needless to say they have earned our business! We moved into new house last year and replaced all out appliances. Yale was timely, polite and professional on all their deliveries and installs. Highly recommend! read more

After a very bad initial sales experience with Kam Appliance in Hanover, I decided to head down the street to Yale Appliance. From the minute I walked in the door I had a good feeling about this store. The very friendly receptionist greeted me, asked a few questions and told me to feel free to look around while she got a sale rep to help me. Matt came over and introduced himself and asked what I was looking for. I explained I was interested in the Thermador Professional line for kitchen appliances. He was extremely informative, found the best deals for me, (that were never pointed out at Kam) and saved me more than a thousand over Kam's quote. We purchased a professional gas range and exhaust fan/hood, refrigerator, dishwasher, washer and dryer. Matt was great in assisting me through the entire process from purchase to installation. We were building a new home and there was no pressure on taking delivery as we were at the mercy of our builder and his sub-contractors. When we were ready, Matt handled the transaction and set me up with the delivery/installation team who were also very professional and amazingly thorough from coming out to inspect the finished cabinet and counter installation to ensure no problems at delivery/installation. All appliances arrived and were installed in excellent condition without so much as dent or ding on the walls or appliances. I highly recommend Yale and Matt. A great experience. read more

We bought a GE washer/dryer in the spring of this year. We were sold on the Yale service plan because they are quick to work, within 3 days of requested, on appliances when needed. Well, we had to wait about 7 weeks the first time which seemed to fix the problem for a few weeks. The washer stopped working regularly again, so they scheduled us three months out. Here we are, using a laundry mat about 30% of the time. W/D look great, but don't work consistently. Over promised and under delivered the service plan. I would not pay for the service plan again, as they have way under delivered what we paid for. read more

As much as Yale has very impressive displays, their sales "consultants" leave much to be desired. We had a Yale sales person who seemed disinterested in helping us. He came across as saying, "look at what we have and tell me what you want" rather than being a consultant to guide us through the choices. We visited another business a few days later who provided us with consulting advice and, as a result of the help we received, ended up with a 5-figure order for appliances. read more

We purchased a Thermador refrigerator/freezer from Yale eight years ago. It ran trouble free until last week due to what turned out to be a very minor problem but at the time seems like a major emergency. I called at 8 AM and explained the situation to the customer service rep who was helpful and sympathetic. She said that the earliest spot was three days from then but she would try her hardest to work me in if there were a cancellation. She called back a couple of hours later and said she got a tech to come to the house at 11:30 that morning. Tony was knowledgeable and efficient - - immediately diagnosed the difficulty and fixed it quickly. From beginning to end it couldn't have been a better experience and I recommend Yale highly. read more

We purchased the Café™ ENERGY STAR® 23.1 Cu. Ft. Smart Counter-Depth French-Door Refrigerator (Model #: CWE23SP2MHS1) from Yale Appliance. Our salesperson was very helpful. He answered my many detailed questions and provided a Zoom consultation (which saved me a long drive to the showroom). The delivery was delayed by the international supply chain problem. However, the expected arrival date was consistent and reliable. The delivery and set-up were enhanced by the prompt, friendly, courteous and efficient team. This fridge is smaller than our previous one, but I am delighted that the contents fit, with room to spare. I love the counter-depth feature, which allows more walking space between the appliance and island. We do not plan to use the built-in icemaker or water filter. I am especially fond of the interior lighting. The stainless-steel exterior is not fingerprint proof, but so far, any prints are easily removed with a soft microfiber cloth and a spritz of water. The black sides allow me to still use magnets...discretely! Overall, I am pleased with this product and service from Yale. read more

I've always had a good experience with Yale's service. They're professional, upfront, and their systems are modern. You can even track the service rep's route on the day of the visit. I had a convection oven repaired today, and the rep brought the right part just in case it was the issue, so we didn't need to schedule a second visit. It was a pleasant surprise. read more

I've purchased ALL of my home appliances from Yale Appliance - Refrigerator, 2 microwaves, Oven/Range; Hood; instant hot water dispenser, dishwasher and Grill because they have a wide range of options to fit my needs; their sales people really make it a point to understand my needs and tailor the options to meet them; their prices are very competitive; and their service is impeccable. Recently had a problem with our dishwasher. The service technician arrived on time after keeping me informed of his estimated timeline for arrival. Very courteous; wore a mask properly; shoe covers; protected the kitchen floor. Problem identified and fixed very quickly. Excellent experience as usual! read more

Very happy with my experience. I used the online site (and Live chat) several times before visiting the Hanover store to see the appliance before I purchased. Easy to make an appt, very clean, Kenny, the salesperson, was very helpful giving me advice, checking measurements to ensure the unit would fit in my space. VERY quick delivery for the in-stock item I got (ordered on a Friday, got it on the next Tuesday). Not sure if that is the norm or if I got lucky. :) Will use them again. Marisa read more

Do NOT get the extended warranty!! Yale service and repair is a joke! I purchase an entire kitchen worth of appliances - high end fridge, oven, bar fridge, dual dishwasher etc and also purchased the added service plan. My range hood keeps tripping my circuit breaker. Likely a simple $2 fix with a fuse swap, BUT I can't do that myself as I would void the warranty! Yale books appointments out 6 weeks!!! I asked to reschedule the first one, you know, life happens, and it was another 6 weeks. So 12 weeks!!!! Imagine if this was a refrigerator or an oven. Do better Yale, this is crap!! read more

My 18 year old dishwasher broke suddenly and since I didn't really care to visit a big box store during a pandemic, I decided to see what Yale Appliance had to offer. I was delighted to learn that they encouraged appointments to keep the numbers within the store low. It was simple to set up an appointment in the Hanover store the very next morning. The salesperson with whom I met understood my needs and concerns immediately. I walked out of the store having made a purchase within half an hour. The earliest delivery (with installation) that they could provide was 10 days out, but well worth waiting for. The two young men who arrived to deliver and install the dishwasher were very pleasant and efficient. In less than an hour they removed the old and installed the new without a hitch. They even arrived on the early end of the time frame I had been provided, so I have only positive thoughts about the entire experience. read more

Yale Appliance - Love it!! - Appliances Near Me - Hanover, Massachusetts

Our service technician was timely, polite and efficient. He was able to explain what he did in a way we could understand. A true professional read more