I purchased LG Dryer from Kams in Hanover. Since I had my house rewired from Gems they upgraded my circuit breaker and installed Two GFI breakers which I do not need I used dryer and the next day I had to reset circuit breakeR. Kam's repairman Justin came out showed me the two GFI one up on top and one beside the dryer breaker, I have an extra GFI which I should have removed or I unplug dryer after every use. He explained in detail of the tripping if my Circuit breaker Thanks Justin got more explanation from you read more

Horrible experience. Purchased appliances specifically because of their warranty and service on Nantucket. Last summer, we experienced a problem with our refrigerator - it is 10 months and the issue has still not been resolved. It took weeks to get a service appointment, the technician failed to fix the problem, months again to get a follow up appointment, then the technicians don't show up and appointments were missed, emails are not answered, requests for management follow up are ignored. The absolute worst service I've ever experienced. Commencing legal action. read more

Sales person was helpful and knowledgeable. Delivery people were on time and professional. A good experience all around. Would highly recommend. read more

Professional sales and service. Knowledgable and very pleasant to work with. The appliance was well priced. Delivery schedule was prompt and informed by one of the best tracking apps I've ever seen. Very much like the Apple Find My app. Thank you for a great experience! read more

A locally owned appliance store with multiple locations. We used Hanover and were pleased by the number of appliances available. We were on the market for a range and dishwasher. We had to wait and order not the dishwasher has been installed. The range is coming next week. The delivery /installation guy was simply amazing and worked long and hard to address challenges in installation. We also hd a visit to review the range installation and see what work needed to be done.At our age it isn't about price only. We need to know that the appliance can be serviced . Kam has been great and we recommend them read more

Dropped in yesterday to buy a dishwasher and had a great experience. The sales woman, Mrs Smith, was fantastic. She made the whole transaction easy breezy. I would definitely come back. read more

Wow what a fantastic customer service experience,from start to finish. Alex my salesman was able to have my washer delivered in only two days. The delivery was seamless. They give you a two hour window the day before delivery and on that day you are able to track the delivery truck live. It provides live updates of your delivery time. Julio and his team that delivered my washer were personable and friendly. They did a fantastic job respecting my home and installing the new washer. I will definitely be recommending KAM. read more

After buying my appliances from Jan for years I needed a new dishwasher It arrived and it did not fit I order the same thing and get a new one delivered They take the old new one that has never been touched They charge me 450 bucks restocking fee plus delivery Bull.... Go to Yale These people suck read more

My recent purchase of a new gas range and microwave was disappointing. The delivery was supposed to include setup but they just left the range in the middle of the kitchen and left. read more

KAM failed to deliver, twice. I had used KAM before without issue. This appliance was different. The first KAM delivery crew said they could not install and detailed why. I made the adjustments they noted and rescheduled the delivery. The second KAM delivery crew said they could not install for additional reasons. Confidence that a quality delivery/installation job would be done was gone. I cancelled the order. Yale Appliance got the job done! read more

After my initial review and update, not once did I receive a call or email from sales manager, general manager or anyone at Kam, nor was there a response to my review. Quite obvious they couldn't care less about their reputation or customer satisfaction. We finished building our new home and the appliances that we purchased at Yale look amazing, as was the service we received from the moment we walked in the door, to the moment they walked out of ours after installation. See my review for Yale Appliance. Drive the extra two miles to Yale. read more

I was helped by Tracey Miner over a three week period of trying to find a washer dryer that would fit my needs.!! She was so patient and non pushy!! Guided me all the way and FOLLOWED UP AFTER THE SALE!!!! Making sure all was well!! Thank you!! Delivered on 6/8/23 The installers, Cameron and Tony, from the minute they arrived handled the delivery with care. Broke down the box, made sure the appliances were secure. Hauled away the old washer and dryer and instructed me on how to use the new washer/dryer unit, all with a great attitude and respect! There was an small issue that came up and their service m Randy, arrived at my home at 7:15 just as service told me the window on Monday morning w for him to arrive was 7-8am. Randy was very experienced and everything was all set in a short bit of time!! Great attitude! So far so good with my new unit! Thank the Kam team for their caring attitude and would recommend!!!! read more

Kam's Appliance Store in Hanover Massachusetts has poor integrity when dealing with customers. A service technician troubleshot my Thermadore appliance and recommended I fix it. The cost was very high, but I eventually called the Hanover store and learned they still had all the troubleshooting data in the system. They ordered the parts and sent 2 men to my home. The technicians opened the back of the appliance and in a few minutes told me the parts ordered would not fix it. I called the Hanover Store and was told I would be charged another $125 because so much time elapsed between visits. It wasn't troubleshot properly in the first place! Why were parts ordered if not to fix the problem? I love Thermadore appliances, but recommend purchasing them from a different store.. read more

Stay away go to yale stay away from whirlpool laundry products. Bought a new whirpool washing machine and nothing but problems. The tech that came out even said to me this product is garbage all internal parts are plastic. Already replaced transmission along with other parts still not working. Back and forth with service team that is a train wreck. I was told two months back there working with whirlpool to get exchange. But in the mean time I have no washing machine. It's funny how the paying customer gets screwed why not they have my money and sell a bad product seems right go to Yale in Hanover way more professional and been doing it whole lot longer than this place. So, now I have to eat the six hundred dollars that spend with this company and go by another machine somewhere else. Sometimes I wonder how companies like this are in business. STAY AWAY read more

Over a month's time, five phone calls, and an email to have our credit card refunded for a fridge that didn't match the spec sheet and therefore would not fit in our door. On top of that we get the $29 late fee for things not being resolved in a timely manner. Do not bother with KAM. Unprofessional and not knowledgeable about what they are selling. Purchased a LG fridge in November to be delivered the beginning of December. We financed it through the store recommend credit option. Used a spec sheet given to us by the salesman to confirm measurements and fit. Took the day off from work to take delivery. Obviously took everything out the old fridge, removed water line, and doors to have it all ready to go. Delivery arrived on time. They started to dismantle old fridge further and I was then told the new fridge would not fit. The driver stated the fridge is one inch larger than the spec sheet stated. According to him the spec sheet does not account for the bump out in the back. He called his manager and I called the sales rep. Both assured me this was not our mistake and there would be no charges. A day off from work to receive delivery, the practice of dismantling the fridge and putting it back together and the fun of taking everything out of fridge only to put it back. Sales rep gave us options for a different fridge that would fit. We decided to modify the cabinets to have more options and stated this to KAM. Received a bill from credit company two weeks later for whole amount. Called and spoke with Tracy who informed us she would credit the card. This had not been done yet according to her because they were waiting to see what fridge we would pick. We took her at her word things were resolved. Two weeks later received a new bill from the credit company which still had the delivery charge and a new $29 late fee. Called and spoke with Tracy again. Was told the delivery fee would not be refunded because they tried a delivery. The Fridge being delivered did not match the information on the spec sheet and would not have been ordered had this been known by us. Sent an email with supplied spec sheet and were told we would get a call back. After five days with no response called again and were told we would get our next delivery free of charge or she could refund the original delivery fee. Asked again for the original fee to be refunded. This happened, but we are left with the $29 late fee. Never an apology or sorry. Do not bother. We paid $29 for over a month of aggravation and nothing else. read more

What a mess! I know the supply chain is tough but the lack of communication after spending over 15k with KAM is appaling. We can't get our sales rep(who by the way we had a great experience with previously) to call or email back ...no answers...missed deadlines.. 4 weeks without a working appliance. Communication is zero and KAM gets a ZERO! read more

One star for complete and utter lack of regard for customers. With the exception of a gentlemen named Ian, this was by far the worst experience in a retail store I've ever had. My wife and I wanted to support a local business and decided to purchase a new range from KAM in Hanover. The saleswoman was nice enough, we told her what we were looking for she placed the order on 01/16/22 and said the range would be available in "late January". February 8th rolls around and not a word from KAM or the saleswoman about our order. Upon calling I was told the range would be delivered on 02/15,,,,,,,you guessed it, once again no range, no call, so we called back, sorry, we'll deliver it on Friday, 02/18,,,,,,,once again, no call, no range,,,,,,we spoke with the aforementioned Ian who was helpful and was told that the range would not be coming on 02/18. He offered a different model, that was a little more $ that was in stock. Given the amount of time we'd already spent trying to get this range I wanted to make this work. I felt, given the amount of aggravation and complete lack of common courtesy and communication on the part of KAM, that splitting the difference in cost would be reasonable. NOT according to Kurt V. one of the managers at KAM. His reasoning was that he did not want to "hurt" the saleswoman's "numbers". Let me get this straight, a customer who fully paid upfront, was inconvenienced and given misinformation multiple times was not worth providing a small concession to because Kurt did not want to hurt the saleswoman's numbers? Seriously? This is your customer service policy? Kudos to you and the rest of the KAM team, definitely a recipe for long-term success. I understand you'll just brush one customer under the rug, but this will eventually catch up to you, what a joke. read more

Unimpressed. I had the displeasure of being at my brother's brand new home when KAM drove up to deliver a new Samsung refrigerator only to be "warned" by the driver that "installation" meant only that they would bring, plug and push in the refrigerator only. In other words, the "installation" listed and paid for on the invoice did not actually mean "installing" the water line for ice, water, etc. Great job at bait and switch Susan. And, upon further probing and discussion about disappointment, we learned that the drivers are ill equipped to install, with no tools, parts, or experience in installation. While, it's nice to support local business, this local business gives local a bad name. read more

4 years ago I purchased a refrigerator from KAM. The salespeople were great, friendly and knowledgeable, and helpful. After that, it was a nightmare. The delivery people damaged my counter when moving the refrigerator. After months of pursuing satisfaction from management, I was told that they did not believe me because the delivery man said that he did not do it! Are you kidding me! I never even had the opportunity to discuss compensation. Just a hard NO. The customer is always right? I had just purchased a $3000. refrigerator and they think I am dishonest over a 1990's countertop? Now 4 years later, The fridge dies. I wait 6 weeks for a repair and the repairman comes in with a used, dirty, part that he can not use. Are you kidding me?! The absolute WORST customer service I have ever seen in my life. Don't be fooled by the excellent salespeople. Behind the scenes the management and the service department are truly awful. read more

We purchased all of our appliances from KAM in Hyannis. I would never recommend them!!! We spent over $25,000 and during delivery day they totally dropped the ball! They unpackaged our appliances in their truck and threw away one of our handles to our bar refrigerator. We have been dealing with customer service multiple times for them to reorder the handle. It's been over 4 months and still NO handle! Our Thermador refrigerator also came missing parts! Do yourself a favor and shop elsewhere to avoid terrible customer service and lack of professionalism. Also our Salesperson was fabulous during the sales process, but when I called him to explain the situation, he was annoyed that I was calling him and said to contact Customer Service. read more

As a small business owner I know things don't always go as planned. I also know you should judge a company by how they respond when things go wrong. I recently had a lot go wrong. The Samsung Drier I purchased less than three years ago has been broken for over a month. The KAM service man has been to my house three times and each time the Samsung diagnostics program suggested a different answer that did not work. Twice suggesting a new part that needed to be ordered. I called KAM this morning ready to do battle but instead heard an apology and an invitation to come into the store and select a new drier with full credit of my original purchase price. The new LG drier will be delivered later this week. That is a small business owner who cares about customer service. They have a customer for life! read more

I had purchased a LG refrigerator, washer and dryer at the end of November. We were moving into a new condo in January. When we closed and requested delivery, the dryer was on back order until January 18th. I was given the option of waiting until all three were available or two deliveries. I chose two deliveries. The best part of the process was Jenny, the chat-bot. She continually updated us on what stop the truck was making and when they would be at our condo. Although, they ran later than scheduled, the continual updates kept us from being frustrated. I would recommend KAM. read more

We have bought, 3 dishwashers, a washer and dryer set, 2 stoves and 2 microwave ovens from KAM in the pas 18 years. Sales is awesome! Delivery is awesome! Repair department sucks! They are expensive, takes two trips out to fix anything!! Service people do not carry any replacement parts even when you tell them the error code you are getting from broken appliance. Take two to three weeks for first diagnostic visit and then a week to order the part. Finally they call you to schedule the actual repair but can't come out for another two or three weeks!!!! Highly recommend their sales and delivery. But run to someone else to repair it. And the customer service person on the phone is rude as all heck!!! read more

We purchased a GE dishwasher in March. It stopped working on the second day. We called KAM and the first service appointment was in two weeks.The service technician finally came told us we needed a new mother board and everything was back ordered One month later they showed up and identified another problem which of course needed parts that are back ordered. Its June and we still don"t have a working dishwasher. There was no offer to the substitute another GE dishwasher only option was to continue to wait for parts. I would not recommend this company for any appliances. We purchased at KAM Hanover. Jim read more

Try buying a dishwasher during the pandemic. I did. Got laughed out of the big box stores. Called KAM and got one of the few Bosch left on the planet. However, a few days later I got a call. Dishwasher not coming. I was devastated. I went to KAM , and was greeted by man I didn't get his name. He showed me ones I could get. I wasn't happy. I saw a Bosch on the floor and asked if the manager would sell it. He got my original salesperson who had just come in and she spoke to the manager. Her name was Vanessa. They sold me the floor model!! During the pandemic, they were trying not to sell the floor models because the store would have nothing to show. They made an exception. I am so grateful! I love them. Both sales people went above and beyond to try to make me happy. Highly recommend I was read more

I absolutely love the sales staff, and they are so polite on the phone, but I've never dealt with worse delivery services team in my entire life. They had to come back twice because they brought a faulty part, they walked into my home without saying anything, walked right out and didn't even set up my dryer. I'm 9 months pregnant with a one year old, needing to do laundry, and they left without saying a word. And they marked / scratched my newly painted wall while they were at it. I now have to call KAM to reschedule a washer / dryer set up for the third time. Though I love going to a more local store, I'd unfortunately not recommend working with KAM based on my experience with the delivery team. read more

I am not having a great experience. Dishwasher broke after 4 1/2 months. 4 weeks later they come with the wrong part. Hey it happens right. I'm supposed to get a call but it doesn't happen. I call and am told the correct part is on back order and I need to call back in another week. If you do decide to buy with them please just avoid the LG products and save yourself some aggravation. I am praying maybe I'll get my dishwasher fixed within another month. Just another regret on my long list. I do not live in CA I live in MA. After reading reviews, I wish I had done more homework before I chose them. read more

Had to purchase both a dishwasher and fridge within weeks of each other after a power surge. We had such a wonderful experience with Ian at the Hanover location for the dishwasher, we went straight back to that location to work with him again for the fridge. He was extremely helpful, knowledgeable, personable, and compassionate. Will definitely be using Kam for any appliances in the future (though I hope we are done for a little while ha!). Would definitely recommend Kam! read more

Don Gardner is extraordinary and is fully committed to satisfying the customer's needs. Our above-the-range microwave convection oven was damaged in the recent nor'easter when the power went out. Don spent an amazing amount of time researching the specs on our existing installed machine and finding us an alternative that would match our kitchen decor, fit the installation configuration of our space, AND be accessible during the current pandemic. He is a jewel and keeps us coming back to KAM. read more

My husband and I are doing a kitchen renovation and KAM Appliances, Hyannis, was recommended to us. I did shop at a few other stores and KAM was by far the best. The showroom was beautiful and the employees did not act like we were bothering them. I also noted that telephones were answered with courtesy and in a timely manner (unlike a few other stores). We had the good fortune to work with Ron Fuller who was knowledgable about all products, honest and engaging. He understood our specific needs and our budget and fully met our needs. I highly recommend KAM Appliances to anyone looking for service excellence and competitive prices. John and Mary read more

The sales people are very good and knowledgable. They definitely helped making a decision on which oven to go with easy. The prices tend to be a bit higher than the box stores but they do price match. There extended service plan rates are very reasonable and they use their own service technicians to do the repairs. That right there is a huge plus and was one of my deciding factors on purchasing it there. The delivery crew was very professional and made short work out of removing the old unit and installing the new unit. I would strongly recommend purchasing your appliances here. read more

I had a wonderful experience working with Don Gardner. He was extremely responsive and knowledgeable. He went out of his way to rush my ac unit; called me to let me know it had arrived. Everything went very smoothly. read more

My wife and I were trying to decide where to shop for our new appliances which would go into our beach cottage remodel in Marshfield! We decided to visit KAM in Hanover so we could compare them vs the Big Box stores that we had visited! From the moment we walked in the door we were greeted by Kent Lawson who not only was very receptive to our needs but also made us feel so welcome and he was never was pressed for time! Kent was so knowledgeable about his products, pricing, warranties , rebates it made it feel like he had answered our questions before we ever asked them! Truly Amazing! We were so glad that we made the decision to purchase our new appliances at KAM...it was a wise decision and would recommend them strongly to anyone!! Thanks so much Kent!! Chris & Cathy read more

Don Gardner outdid himself finding us a built-in black microwave convection oven during the pandemic after ours was fried during a nor'easter-caused electrical outage. His problem-solving made all the difference. Delivery and installation by Dave were timely, careful, and as committed. Thanks to KAM for outstanding results despite supply chain problems. You can trust KAM any day. read more

I have purchased two houses of applianceswith Kam, as well as my daughter. Both she and I find their customer service to be sorely lacking. I spent a small fortune on a Sub Zero two drawer refrigerator and it conked our after one year. That's not their fault, but after two service calls, it's not resolved, and they palm me off to the distributor. After the second call, the repairman was going to call me back and he did not. I had to call service(again) and was told what the problem was but 'they didn't have the manpower to address it'. Also, after the first visit, the 'technician' said turn it off, then turn it on to see if it worked. No, that wouldn't work when the compressor is broken!!!! read more

During the recent sale of my new stove, the Hanover Sales team was excellent. Once the stove was delivered, I encountered a few little issues and I called the store. I could not have had a more responsive and high level of customer service. I spoke to Patrick and he quickly worked with me resolve my concern and he put me in touch with Carlene in the Service Department. The service team also went above and beyond to make sure we were taken care of and that everything was working perfectly. I will never buy an appliance from anyone else again!! Thank you to a great team for a great experience. read more

I shopped around for about 6 months leading up to our kitchen renovation. Not only did KAM have the best prices, but their no-nonsense, customer focused approach was a breath of fresh air. Josh was readily available over email and phone and was extremely helpful when it came to balancing features, function and price of the appliances we were looking at. Delivery was smooth, they removed the appliances from the boxes and placed them in the kitchen in the right spots to be hooked up by my contractors and they took all the trash with them :) Couldn't be happier! read more

We have been customers of Kam Appliance for a number of years, and all of our appliances in our home in Chatham came from Kams (though not all were purchased by us). We have also had a number of service calls. We arranged for a call on Monday, June 22 to have a check done on the stove and refrigerator. I was informed that day would be the service man's "day in Chatham:" He came and checked the appliances, which took less than an hour and involved no actual repairs or parts. We received two bills totaling $427.50, which was more than double the highest service charge we had ever received. When I called I was told that there were two labor charges of $118.75 for each appliance and "trip" charges of $125 for the first appliance and $65 for the second. Since no "trip" was involved the trip charges are just a way to hide exorbitant pricing, and the labor charge is over $235 an hour. I told the person with whom I spoke that we would never do business with Kams again, and she could not have cared less. read more

tried to get service for an existing range in a house I bought last year and learned it's beyond the capabilities of KAM appliance to service brands they represent unless you demonstrate unit was bought through them... they didn't even care about future business I could have had for them. Terrible customer care in my opinion read more

KAM Appliance saved us thousands of dollars. When our 4 year old GE oven stopped working, we were unable to locate the replacement part and were told by GE that it was "out of stock" indefinitely. After 4 weeks without a working oven and with no guarantee of an imminent repair, we decided to replace our ovens. Don Gardner at KAM assisted us all the way through the buying process, but at the last minute he heard why we were replacing our ovens, and offered to try to get the part for us. A few weeks later, our ovens are working, for a fraction of what we thought we were going to spend. Professional, friendly, and customer oriented, we cannot recommend them highly enough. read more