Great to have expert repair services by Yale on purchased appliances...especially as they'll come…read moreway out to the boonies on the Cape. Knowledgable and courteous, the repairman fixed our malfunctioning oven. And they offer an online map where you can see the repairman's route progress and estimated arrival.

Very polite & accommodating. Brittany was so kind as we had a time limit and she made all possible…read more P

I had 2 issues when I contacted NEA. First was a malfunction of the electronic controls for my gas…read moreoven; second was a leak from the bottom of my refrigerator which turned out to be from the ice forming apparatus below which had a plugged drainage tube. The company which I normally called was overwhelmed with service calls but referred me to NEA. Following a few days wait for a part for the stove I received a call that the part was in and I would receive the service the next day. Promptly at the hour I was told the service man came (?John) and in a flash the stove was pulled out, the part replaced and the stove returned to its location. Immediately thereafter the refrigerator icing area was exposed and series of maneuvers performed and the repair was completed. No more water leak and the floor dry since; and the oven works well. Total time about 75 minutes at most. I couldn't be happier with the service I received. It is now my repair company of choice, at a very reasonable cost.

I couldn't wait to write this review because I am over the moon pleased with this company! John…read moreresponded immediately. He was timely, thorough and knowledgeable. We have an a unusual stove and he was able to order a part and had the oven back up and running within a week. During these COVID times parts are difficult to get but he had a supplier that had our part in stock and shipped it to him immediately. As soon as he received it he was at our house installing the part. We are back in business and I am very grateful!

After a week in the hospital, I came home to a broken washer/dryer combo. I was unable to leave the…read morehouse, so I did what I always have in the past when I needed an appliance: I called Toma. There IS always a Toma to talk to, or at least one of their incredible customer service reps or two in my case. I was connected to Zak, who is a gift to Toma's Customer Service team. He walked me through what was available in the stackable series they carry, and he found one I might like. His kindness and patience were commendable. I was a mess and would have hung up on me. What I should have done, if I were in better shape, was secure my measurements for the space. Well, here we go--the new washer/dryer was very tall, like the controls are built for a basketball player. Not good if you need a chair to dry the Bean Jeans. I called Zak, who totally understood the issues and put me in touch with Wilfredo. He found the perfect solution to the issues, worked along with Zak to get them delivered quickly, and we now have clean clothes. Zac and Wilfredo are the reason why we continue to shop at Toma

Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

I'm very pleased that the technician stayed committed to getting our refrigerator fixed. It did…read moretake three visits to finally resolve the issue, which was understandably frustrating, but I really appreciated his persistence and willingness to come back until the problem was completely taken care of. Most importantly, all of the additional visits and work were covered under the original quote, with no extra charges. That was greatly appreciated. In the end, the refrigerator was repaired properly, and I would recommend this repair service for their professionalism, persistence, and fair pricing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

I received great service from Northeast Appliance Pros, I have a Speed Queen that is covered under…read morethe warranty, called around & a couple of service companies wouldn't come out unless they sold me the machine. I won't mention names, but located in Norwood & listed on SQ website as an authorized repair company. Everyone i dealt with at Northeast Appliances was super friendly and kept me updated on my service call. Thank you for getting me back to clean laundry! Michelle Stoughton, MA

DEHUMIDIFIER was not working properly, technician repaired electronics & charged additional for…read morereturn repair. It won't SHUT OFF & requires that it be unplugged to stop. Left message & the response was that it was old & can't be repaired - so why did they repair it & charge me? I had a question about AC & how to shut off outside air as well as how to clean it. Misunderstood problem since I had removed front controls. Highly recommend: ALL STAR APPLIANCE REPAIR (508) 558-5984

I called 1st Call on the recommendation of a friend and after getting a quote from another service…read morewho wouldn't come out for three days. The woman I spoke with asked questions about my oven which wasn't heating and basically diagnosed the issue over the phone. She took the model and serial numbers, ordered the part, said it might take a couple of days. Two days later, Friday late afternoon, she called to say the part wasn't in and she didn't want me to think she'd abandoned me. Saturday she called at noon, part was in and tech could come over right away. Bill was super efficient, took about an hour, and charged less than the previous quote I had received that didn't include the part! I would call them again in a heartbeat and recommend them as well. I can't believe the negative comments are referring to the same company.

Called this company for a dishwasher repair and although they sent a text saying they got my…read moremessage they didn't respond until 3 days later. Not acceptable. Too many other repair services.

Extremely disappointing experience with Lowe's in Abington and their installation contractor, East…read moreCoast Millwork. A simple storm-door installation turned into more than five weeks of delays, incorrect measurements, missed appointments, poor communication, and time taken off work. The measurement was initially scheduled incorrectly. After waiting more than two weeks for another appointment, I was told someone had to be home, so I took the day off. The installer showed up without knocking or calling and then told me I didn't need to be there. When installation day finally came, I took another day off work. The installer arrived without notifying me and said the measurements taken by East Coast Millwork were wrong. He left without fixing the problem. Lowe's tried to get involved, but it took nearly two hours to get East Coast Millwork to respond. Another appointment was scheduled. My wife took time off work to be home, and East Coast Millwork canceled the appointment without even bothering to notify us. After more than five weeks of this, I canceled the installation. Mistakes happen. What is unacceptable is the complete lack of communication, follow-through, and accountability. I spent far too much time chasing a contractor and dealing with problems that were not caused by me. I chose Lowe's because I expected better. Based on this experience, I would strongly recommend thinking twice before paying Lowe's for an installation handled by East Coast Millwork.

With the ease of mobile phone APPS, it's easy to find inventory of items at any specific location…read more I had gone to the Lowe's in North Attleboro to look for a Fill Valve but they did not have the one I was looking for, so I decided to get on the Lowe's APP and see what store had what I was looking for. This particular one had it and it was on my predetermined route for the day, as I was heading towards that part of MA. The APP told me the aisle number and location of the item. The store itself was clean, bright and neat. It's something that I need to do more often to be more efficient and not waste time. Self checkout was a breeze.