I have been doing business with Majic and Joe Papasandero virtually since the inception of their business. Over the years they have installed seven Jujitsu units and have maintained them with either bi-annual or annual visits. Recently one outside unit (which is connected to two inside cooling units) failed and to sort out the problem master technician Chris was dispatched. To summarize a long and painful story Chris has, over the last three weeks visited our house nine times all the while being in constant communication with the suppliers of the unit. There were many delays and disappointments all to be laid at the feet of the suppliers of the unit. The interface between me, Chris, Joe and the distributors was masterfully handled by Debbie who never took her foot off the gas. It was made clear to me that their aim was restoration of the system to normal function and that no charges would be levied for the services until and unless full restoration and function were restored. Well, with divine oversight, that occurred today and the system, after intensive negotiations with the suppliers a eureka moment was reached. Hallelujah!! Many smiling faces in the town of Mattapoisett. My deepest thank you to Joe, Chris, Debbie and all the other team members from Majic Air whose applied themselves to a definitive and equitable solution. With Joe at the helm the clear objective was to "get it right" rather than to pad the bill. Joe: You are privileged to employ these guys bearing in mind that true leadership starts and ends with the boss. Kudos, guys Alan Pinshaw, MD read more

I will never use another HVAC company. I called a little before 5 pm on a Monday. They close at 4 so I left a message. At 8:30 the next morning, they returned my call and Peter was there Wednesday at 9. Wow, awesome. Due to the fact that I had no air and my Husband was being released from the hospital on Thursday, one of the hottest days of the year, they fit me in early the next morning, Thursday at 7 AM, an hour before they regularly start. Who does that? Thank you, thank you, thank you. The installers were knowledgeable, polite and fast! I'm grateful for their kindness and professionalism. Thank you, Peter and Majic Air!! read more

After talking to 3 or 4 vendors, we ended up going with Majic Air I can't say enough about the company From start to finish, Peter and his crew were spectacular Down to earth folks who really went above and beyond in all aspects of the job I would highly recommend that you do business with them Rock solid A+++ read more

Terrible company. They installed a Bosch Combination Unit and it has never worked. It goes from hot to cold repeatedly. We have to turn on a separate faucet to keep the hot water running. We've been trying to get them to fix it but they don't want to take responsibility. We've had to get a lawyer. Debbie keeps saying we're just looking to get a refund when all we want is hot water. They offered to install a water tank for a resolution which is ridiculous. It defeats the purpose of a combi unit. They want us to hire a plumber to fix what they apparently don't know how to fix. They don't have licensed plumbers installing these units. STAY AWAY FROM THIS BUSINESS!!! read more

Called in the morning when my furnace was being weird. Told me they would be out in the afternoon between certain hours. The technician was running behind but he got to my house and checked things out and re assured us everything was good. Chris was the technician and he was great. Thank you. read more

Chris came over right on time and followed all Covid precautions. Our central air conditioning was not working at all after we had not turned it all winter. Well Chris fixed that and it's better then ever. He was super friendly very helpful and most importantly cooled the house right down. Definitely would use them again and recommend them to all. read more

Recently called about my ac unit leaking. They had someone out within 40 minutes. The problem Was fixed fast. Couldn't have asked for better service. read more

I had a package unit installed (heating/ac). Ryan's and Mario were pleasant and did a great job. They were efficient and polite. There was an issue with the unit. Ryan, Mario, Tim and Donny worked into the evening to remedy the problem. Highly recommend this company. read more

I will give Majic Air a review rate of 1. The crew and sales person were nice and punctual but they lacked experience and knowledge of the mini split system they were hired to install. The location of controls and thermostats were convenient for the installer versus what was best for me the customer. They installed 5 mini split. A group control was screwed on the oil boiler panel. I don't know anyone that live in a two story house that would love to go all the way to the basement to adjust their house temperature. No one asked were I would like this group control to be installed this control was later removed and holes were left on my boiler. Another example, I had requested wifi and integrated controls with my system which would required an external thermostat an external thermostat sensor. the location of the sensor was not in an ideal location for the temperature read to be accurate. When i explained the issue of the inaccurate read, they said to increase/decrease the thermostat temperature to make up fo rthe difference. The supervisor did not seen surprised, I feel this should have been explain during the installation process. I did my own research and read the instruction stating that for external thermostat installation the sensor was supposed to be 4 to 6 FT above the ground and not have been installed next to a window and away from concrete and asphalt. It is currently installed close to the driveway and above the basement hopper in direct sunlight. In addition to this during the installation, after installing wired controls to three walls, They realized that the unit they had installed was not compatible with the WIFi modules. They told me that I needed to choose between wired controls or wifi. So I chose wifi. They were unable to configure the integrated controls. I canceled this part of the order. Based on what I stated above, they obviously did not have any experience doing this type of work. Currently, after they removed the wifi modules. They failed to re-install the wired controls. The system is not working properly due to the missing wired controls. I called the office and email the salesperson but no no one has replied to me. During the installation my siding was damaged ( the sales person tried fixing it but i does no look good), My boiler has holes and I had to repair and repaint three walls in my house. I would stay away from them. I personally am not sure if the good reviews are real or if they lost all their experienced staff. My town ordinance requires a permit for HAVC installations no permit was pulled. I should have check for the permit before they started the work. After all the mistake described above. I wonder if everything was done to code. read more

Central Airconditioning installation-: efficient, prompt, courteous and cant wait to enjoy this summer! Thanks for the great service and installation. Thanks Peter for your knowledge and ability to help us make the best decision for our needs. read more

I used Majic Air to fix the heater in my basement, it has been over 3 years since this heating unit has worked or been turned on. I scheduled the appointment with Debbie the operations manager, she sent Tim out to fix my unit, both were friendly, courteous and knowledgeable. My heater was fixed quickly and the price was reasonable. I will definitely recommend using Majic Air. read more