Poor customer service and very costly and confusing Product was poorly handled by customer service

We have had awnings on our house for many decades and the sunbrella material usually lasts about 10 years. We were looking for a new company to work with. I saw Dorchester Awning and read good reviews, so I wrote to them and sent pictures of what we had and what we were looking for. The response was very fast. We selected new material in the online books and even changed the design of the awning over the front door. The job was completed within 5-6 weeks and came out perfectly. Working with Tom as the project lead - communications were excellent. The professional installation crew carefully took down the old awnings and with the same care installed the new ones. I would highly recommend Dorchester awning company. Henry G. Medford MA read more

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I purchased my retractable awning from this company about 10 or 15 years ago. it was family owned and a wonderful company with wonderful service.. In the last coupe of months, I have emailed and called numerous times as I needed the awning replaced and wanted someone to come give me an estimate.. . In one call I spoke to the new owner who was going to contact a sales person. No one has ever called back. I ended up calling another company on the Cape and they came to my house that afternoon and delivered a new awning two weeks later. read more

Quote was way too high. I have been replacing fabric for years.. quote was more than doubled.

I have written previous reviews on how fantastic Dorchester Awning truly is. Most people can excel in sales if they have a great product to sell...but the very best stand out with the service they provide. From a sales perspective, I have purchased 3 awnings from Dorchester Awning and have recommended them to many. We could not be happier with our awnings, they provide needed protection in the summer months and make a BIG difference. What amazes me is one in particular that is 11 years old, is the same color as the one I had installed last year. They have not faded whatsoever. From a service perspective, a 10 rating is not enough! From the very beginning Mark and Andrea Lampson have been there to answer questions and on a very rare occasion or two, if needed they would send Mark Langlais (installer) to help troubleshoot. Earlier this year I contacted Andrea about a question and learned Mark and she had sold the company. The new owner, Moosa E. Moosa promptly answered my email and offered to send Mark to our home. Mark, as always was prompt, courteous, helpful...and solved our problem very quickly! I am happy for Andrea and Mark as they are super hard workers and deserve the very best...and I'm grateful they sold the business to a new owner who shares the same values that Andrea and Mark did regarding customer service, means so much. Thank you! read more

Superb customer service. We needed a new motor for our awning. Andrea promptly arranged for in home evaluation, the part was ordered,and installed in record time. It now works flawlessly Best company I've dealt with. 25 stars!!!!!' Superb!!!! read more

new owners are overcharging customers. i do not recommend! $1,132.50 for one hour labor/part for the manual operation gear on the retractable awning. read more

We have been using Dorchester Awning for years and dealing with them is an absolute pleasure. They manufactured our metal frame and awning, and also install, remove, and store our awning every year. They are incredibly nice people who are reliable, responsive and fairly priced. The show up on time and their work, whether it is manufacturing, repair or installation, is impeccable. The company is extremely well-run and everyone I have met is pleasant and professional. There are not enough stars in the galaxy for a recommendation. read more

Better late than never - as the summer approaches my awning that was installed last May looks absolutely brand new - it's just spectacular (the picture doesn't do it justice) - can't say enough about the quality, and the customer service and professionalism of the team was superb ... from the review of fabric options all the way through to the installation! read more

Dorchester Awning - Awnings Near Me - Middleborough, Massachusetts

Amazing quality and customer service. They could not have made the buying process easier for me. Originally, I reached out to several Awning companies for a quote, and they responded back almost immediately. From that moment on, the service I have received has been outstanding. Our awning has since been installed and looks beautiful. I wouldn't choose anyone else for my next project read more

Would give 10 stars if possible. Simply unbeatable customer service from start to end of awning project (well beyond what we've experienced with most home service providers). We completely replaced an old awning with a new updated awning. The selection and ordering process was easy and they beat the target date for installation. The finished product looks and functions amazingly. Their follow-through on any questions or customer service issues was timely, professional and complete. We received direct communication from Andrea (the owner) at every stage and this, alone, reassured that we had made the right decision to engage them for our awning project. Were I ever to need an awning again, I would not hesitate to use Dorchester Awning. read more

Dorchester Awning was a pleasure to work with. They explained our options, provided new quotes when requested, and were attentive in giving us updates. Their installation crew did an amazing job. We are please with the final product and would use them again in a heartbeat. Thank you Dorchester Awning from everyone at PACTV! read more

We are SO HAPPY with our new awning. It has turned our deck into a wonderful outdoor room. Without the awning our lovely deck was so uncomfortable and hot. Now we are able to use this space all the time. We had great help from Mark at the showroom and also with another Mark, from Sales, who came to our house. The crew was great, efficient and our deck was installed in no time. Many thanks to Andrea who noticed that our deck was in and that she had a crew in the area for a very quick install. You have made us very happy indeed! read more

This company is a throw back to the good old days of great customer service, clear communication and on time delivery and installation. Perfect transaction from estimate to final installation. You can trust this company!! read more

If you are thinking about getting an awning, look no further!! I put it off for a couple of years. Then I decided to give Dorchester Awning a call. They sent out a very knowledgable sales person. He has many years experience as an installer and knows the product well. The owner of the company called me prior to sending him out for an estimate. She also followed up with me after the install. The crew that was sent to install was very professional. The awning is amazing and of good quality. Should have done this a long time ago. Definitely, I highly recommend Dorchester Awning!! read more

Love my awning,Great company.Would recommend this company 100 percent.From start to finish ,From Andrea in the front office to Joe who came out to price the Job.They both made me feel very comfortable. read more

If you want a beautiful, professionally installed awning for you home, Dorchester Awning is the company to call. From the first call with Andrea (who co-owns the company with her husband, Mark), Dorchester awning stood out as courteous, knowledgeable, and fairly priced. They viewed our property, gave suggestions on awning options, submitted a written proposal, kept in touch and let us know when it was ready, and installed it with ease. We love our new awning!! read more

The owners of Dorchester Awning are amazing. I had a situation where they installed my awning over a year ago and they had to come out to my home as I was experiencing a problem. The repair crew did an outstanding job and they not only corrected the problem but did not charge me for any repairs. They felt that there might have been an issue on their part when they initially installed the awning. They took responsibility fixed my issue and took ownership for the initial installation issue. Andrea & Mark are true genuine business professionals and I would highly recommend working with them and their company if you're in the market for an awning. read more

AAA+++ Quality, for a reasonable price! My canvas awning is for my home. The salesman came out to my home, with the fabric samples, within days after my inquiry! Excellent communication with a question I had! My awning was installed today! Very fast from original order date, to complete! My awning looks FABULOUS! read more

Beyond ten stars!! If you are looking to replace an existing retractable awning, or you are looking to purchase one, look no further. We needed to replace our eighteen year old retractable awning on our rear deck as it was just time to do it. Read reviews and this company outweighs them all. Because we purchased our awning with a popular Sunbrella pattern and shade, it did take awhile because of the pandemic. Every question we had was immediately answered by Andrea herself. Her customer care is beyond amazement. You will not find yourself sitting by the phone all day waiting for a call back. Their installation was spot on, crew are very professional. Although it was late fall into early winter, we had no use to use it, as the sun and temperature was lower. But I have turned it on to observe the function of it, and the smoothness of operation. I cannot wait to sit outside on our deck come spring with a nice glass of red wine, watch the birds, and finally enjoy what life is really all about, the gift of life. Thank you again, Andrea. when going through a terminal illness with my husband, I want what time he has left to be the best ever for his peace of mind, and your company and staff will be a big part of the relaxation he so very much deserves, tranquility. Jan Penney, Lynn, Ma read more

I recently had a replacement canvas fabricated and installed by Dorchester Awning. High level of professionalism in customer service, quoting, scheduling, addressing questions,. The project turned out great and the owner made the effort to follow up with me to be sure I was satisfied. They set a great example. read more

We are enjoying the two new custom awnings Dorchester Awning Company installed at our paint shop. They're well constructed and were beautifully installed; the crew was friendly, efficient and completely tidy. Their customer service over the phone is delightful. A positive experience start to finish! read more

We have been a Dorchester Awning Company customer for over 30 years. Every year we look forward to the start of the summer season when they come to install our awnings after storing them for the winter. This past winter, we received a call from Andrea that it was time to replace the original awnings. She helped find the proper replacement by sending us the fabric samples book and discussing our options. The order was placed and installed prior to the Memorial Holiday. Our sun room and front porch awnings make these areas of our home cooler and relaxing especially during the summer months. If you're in the market for new or replacement awnings, this is the only place to call to experience the excellence of product and customer service. Additionally, their winter storage service preserves your awnings year after year after year. . . . . . Our new awnings look great!!! Thank you..................... Jack and Peggy read more

We had the need for an awning to be able to use our porch when the hot summer sun shined and turned to Dorchester Awning. They tailored a custom awning to our unique needs (high winds) that worked well. We've since needed service to maintain the awning and their service has been outstanding. We would do business again with them in a heart beat and have no qualms about recommending them. RCB from Hull read more

We worked with Dorchester Awning Company to create and install 4 indoor awnings. Mark and Andrea were great to work with and they helped us create the perfect awnings for our space. Installation was quick, everyone at Dorchester awning was very helpful and professional, and most importantly the awnings look great! I would definitely recommend them! read more

I am impressed with my experience and wanted to share! Met Mark and Andrea at The Boston Home Show - thought great product and kept their card as I wanted an awning for my home. Tried desperately to go local and spent 6 months trying to pursue. Emailed Dorchester Awning. The very same day Mark was measuring my home, left samples and quote was back to me within 24 hours! Amazing! Andrea followed up and sent additional sample books. No pressure...just there to assist. Such a comfortable approach. I asked Andrea her opinion on a fabric. She didn't want to make the decision for me yet suggested something. I ultimately chose Andrea's suggestion and couldn't be any happier! Installation was quick and easy. LOVE the awning and can't say enough about Mark and Andrea. They are extremely hard working and very professional. I also am having them work on a quote for my office! The order to installation process took about 3 weeks and I would assume this is their busy season. This is a quality piece that I have complete confidence will be around for many years to come. Thank you! PS - if you need to reach someone during off hours, Mark is there! I called to make a payment at 7AM and return a call once after 9PM to leave a message. Hard working and ultimate customer service - goes a long way with me. read more