Quality Excellent Appeal Excellent…read more Service Excellent As a new coastal home-owner, we contacted Shade & Shutter Systems to learn more about what products were available to protect our home. Our call was returned immediately and Paul Craig, owner of the company, provided exceptional detail about the various products and their benefits / drawbacks. We scheduled a site visit; Paul showed up right on time with samples and guided us through the various applications. We selected the VueSafe product. Paul indicated a 2-week lead time... but as Hurricane Sandy approached Paul contacted us on Saturday morning to let us know they had accelerated production and an installer would be on-site that day. The installer, Ed, was prompt, courteous and diligent throughout the installation process. We couldn't be happier. The product is up and already we feel more secure. Many thanks to the entire Shade & Shutter System's team for exceptional customer service and rapid response during an emergency situation.

We are so happy to give a 5 star review to Shade and Shutter Systems Inc. Owning a coastal home…read morefacing north presents special challenges with Cape storms. We selected the electric controlled roll shutter product. From our initial contact with Steve through frequent contact with the project foreman and wonderful installers, the project couldn't have gone better. The local showroom displays all the products to view, and the custom installation looks great. The shutters also seem to be excellent quality. Before the order was sent to the factory, the installers came out to review it to make sure of any special challenges or material that would be required. After installation, which they worked around our schedules, they were careful to explain proper use and maintenance as well. It is obvious that this company takes great pride in their business, and realize that customer service and recommendations mean everything. We are very pleased, and look forward to the shutter protection during storm season.

My in laws bought an awning over twenty years ago from this company. I had a question on replacing…read morea part but could not find any detail on it so I called and Chris at this business went well above the normal effort to assist me finding the part. He called me back right away and had to dig through some files to find the name and model so I could order it. Just super nice and responsive, quite frankly given the service you get today I was shocked! Highly recommend this business.

"with fast reliable responsive service", the ad states…read more FAST: According to my contract, I would have a screen door within 3 weeks, or at the very least, an appointment to install. Nothing, not even a phone call 3 weeks and 3 days later. RELIABLE: On the appointment day to measure, I had to call the no- show rep 30 minutes past appt time. The rep had forgotten the appt but agreed to drop what he was doing and arrive 45 minutes later. Hey, I thought, everyone makes mistakes. RESPONSIVE SERVICE: There is no phone number written on the proposal, and when I call a number found online, I get a voice mail. Meanwhile, this company required a 50% deposit when the door was ordered and wanted a check, not a credit card. Therefore, as the check was promptly cashed 3 1/2 weeks ago, I really have no recourse. Let's just wait and see how long it takes this company to communicate. Buyer beware.

Superb customer service. We needed a new motor for our awning. Andrea promptly arranged for in…read morehome evaluation, the part was ordered,and installed in record time. It now works flawlessly Best company I've dealt with. 25 stars!!!!!' Superb!!!!

Poor customer service and very costly and confusing Product was poorly handled by customer…read moreservice

I purchased a retractable awning from Ocean Tailors about 6 years ago. At the time, I was very…read moreimpressed with their product, professionalism and quality of installation and service. The electric awning worked perfectly for us since then until just recently, when the extending and closing mechanism seemed to develop a mind of its own. I believe the true measure of a company's character is the after-sales response to a reported problem. Sandy was every bit as accommodating and attentive to my issue as if she was on the cusp of a major new sale. My calls were promptly and graciously returned, and as they did the trouble-shooting, I was kept informed of the status and next steps. An on-site service was required, and the team arrived as scheduled and could not have been more professional. The problem was resolved within 3 days of being reported to Ocean Tailors! There are many retractable awnings on the market; but if you want top quality in both product and service, Ocean Tailors can't be beat! I am one happy long-time customer!

From the owner: Awnings for your business, home, deck or patio. These include retractable or welded frame awnings,…read moremotorized or manual. Ask us about our annual seasonal services which can include, cleaning, repairs or replacement. If you'd like to enclosure you outdoor space we have roll down clear, mesh or glass porch enclosure products to compliment your awning, porch or patio. If you have an outdoor kitchen or fire pit or cushioned seating area, we'd be glad to make a custom high wind resistant canvas covers or Marine Grade cushions to protect your investments from the Cape Cod environment. Our on-site sewing workroom can make custom boat canvas and cushions or repair, restitch and clean what existing boat canvas. Please call or visit our website.

I met with Joe to discuss awning options for my home, built in the 1920s. He helped immensely! From…read moreday one, he answered all questions and responded promptly, which was very much appreciated. He came up with great ideas, both stationary vinyl for the front and retractable canvas for the back of my home. He is definitely an expert in his field. Quality work and detail oriented. He and his team are extremely hardworking, easy going and personable. I highly recommend American Awning and will definitely use them in the future. Incredible job! Very happy!!

American Awning from New Bedford Ma just installed a replacement awning on an older retractable…read moreunit we had. Joe quoted on a Friday and called me on the following Monday morning saying he was able to install right away. He and his assistant came promptly, installed the awning quickly, and were clean and professional. Joe's pricing was excellent - I had received 4 quotes - and it was refreshing to find a courteous, professional contractor who did what he said he would do when he said he would do it. I highly recommend Joe and his company for your awning needs. Chris Ryding Taunton Ma

Dartmouth Awning was an absolute pleasure to work with. We worked with Brad specifically, but were…read moreimpressed with their office staff as well for professionalism, courtesy and promptness in all their communications. The awning is exactly what we wanted. Brad was knowledgeable and helped us navigate multiple challenges for our specific location. Thank you!

Been doing business with them for years and they never let me down. They recently removed my…read moreawnings for the season and it began to rain so they took my awnings back to theur shop to dry them out before I store them

Very responsive team, multiple product options and expert recommendations. This went very well for…read moreus and the awning is perfect!

Owner is a poor business man. Be ware! Was very demanding…read moreregarding payment for awning in full and then leaving it unattended at a loading dock for me to pick up by myself. He also demanded payment in full, prior to ordering. His wife called me two days prior to what he claimed was a factory price increase and instructed me to ZELLE funds to his account. I did so, but ZELLE would not do an immediate transfer (two days). The bank provided him with legitimate confirmation of payment codes for proof of payment. He refused to accept them. At the end of our telephone conversation, he began to swear at me profusely and wanted a 100% money wire to cover payment. In the end, his poor behavior showed his true colors as a shady business man.

Cant say enough good about these guys! Couldn't be happier with the look of my newly acquired 75…read moreyear old business. The building had awnings that were 20+ years old and my first thought was "get rid of the awnings" but wow am I happy I didn't. First class process from my first call to them driving away following install. The level of professionalism and attention I received from Andrew I will say first hand is a rarity. These guys took a damaged eye sore and turned it in to my favorite part of my business all for an unbelievably great price. Id call these guys back in an instant to do business again.

Great communication and follow up. Andrew and his crew removed our old awnings, cleaned, sealed and…read morepainted the original frames. Attached new fabric and graphics, and reinstalled the awnings. It was all done quickly and on budget. I highly recommend Lafuente Sign and Awning.